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Shopgate

3.2
(17)

Shopgate is the easy, fast and smart tool for online merchants to create apps and mobile websites.

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Showing 17 Shopgate reviews
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Shopgate review by Bacchus W.
Bacchus W.
Validated Reviewer
Verified Current User
Review Source

"Shopgate replica of my website with a mobile version (responsive)"

What do you like best?

The color scheme is very good 100% to my website and navigation is good too!

What do you dislike?

The fees are a bit stiff monthly + discount more so if traffic would be at a high volume. Some vendors do not offer a big discount so if you get say 15% -20% discount on your purchase 7% (to keep monthly fee "reasonable) is a bit high -- of course if

Recommendations to others considering the product

Updates to improve the program should be implement automatically like with a click yes or no and advantages or something. Overall I have had very little issues with the software . I do updates on the website and it syncs automatically or if you want it right away there is a click you can press to achieve it.

What business problems are you solving with the product? What benefits have you realized?

Offering a mobile friendly version of our website on top of the desktop version

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Shopgate review by Eric L.
Eric L.
Validated Reviewer
Review Source

"Discontinued Shopgate for multiple problems"

What do you like best?

The initial sales pitch made the app look promising. The design was attractive and the idea of having a full site app was attractive.

What do you dislike?

From the start there were several issues with compatibility with Volusion.

The system required a separate login to edit items that were not importing properly. An entirely different set of product codes were created by Shopgate for their system, which made it difficult to find products to edit them in the app. Editing of these items required assistance from customer service, which took a minimum of 3 business days. Some items were never resolved so we removed them from the mobile app.

Our built-in affiliate program would not track and we received many complaints from affiliates not receiving credit.

We had issues with shipping integration. Products were appearing one day and hidden the next.

Our auto-ship options were no longer functional. Since we could not capture credit cards, we had to contact all auto-ship customers and inform them their orders were rejected and required manual overrides. We lost many sales due to this.

None of the actual site content was visible to visitors. With a content-rich site, we received many complaints from customers who were unable to view content.

We invested over $1K to start this up and $300 per month and lost sales.

Recommendations to others considering the product

See if your service provider has built in options and test them before seeking any third party apps.

What business problems are you solving with the product? What benefits have you realized?

None. We cancelled Shopgate and now use the integrated mobile app with the Volusion system and have seen an increase in sales and customer satisfaction. The benefit? I am saving $300 per month and actually making more money with less headaches since we shut it off.

What E-Commerce Tools solution do you use?

Thanks for letting us know!
Shopgate review by Steve N.
Steve N.
Validated Reviewer
Verified Current User
Review Source

"Helping us stand out."

What do you like best?

With the world going mobile, being at the forefront of technology as a small company is a real advantage. When we started with Shopgate, having a great mobile site was an advantage we had as the rest of the market caught up. Now that everyone has a solid mobile platform, having our own dedicated app is our next competitive advantage.

What do you dislike?

Having two platforms (Shopify for desktop and Shopgate for mobile/app) does create some complications. It adds time to manage both platforms and for data tracking purposes, we have to monitor both now.

Recommendations to others considering the product

Make sure you see use in the app feature.

What business problems are you solving with the product? What benefits have you realized?

Having a great mobile platform to put our ecommerce business in the best position to succeed.

Shopgate review by Meredith M.
Meredith M.
Validated Reviewer
Verified Current User
Review Source

"Excellent Customer Service from Sales to Launch"

What do you like best?

Great communication and flexibility from the staff. Salesman was patient, not pushy. They designed the site quickly and kept us updated. Support after we launched the mobile site has been great!

What do you dislike?

A few design quirks communicating with our current e-commerce platform. The software doesn't read the "children" in Magento, making it hard to customize our options. But they did offer to work on it. We just didn't want the expense of fixing it.

Recommendations to others considering the product

This is a great mobile platform for us. Customer support is fast and thorough.

What business problems are you solving with the product? What benefits have you realized?

We needed a responsive mobile platform. It provided the "bandaid" we needed to hold off on having to design a whole new e-commerce store. Saved us $50,000!

Shopgate review by Walter E.
Walter E.
Validated Reviewer
Verified Current User
Review Source

"Excellent platform and excellent customer service"

What do you like best?

The support Shopgate provides is the outstanding. It is a very simple system to use. No special training required.

What do you dislike?

We need integration with our private label bank card via a custom API, and integration with fraud protection services like Kount

What business problems are you solving with the product? What benefits have you realized?

We needed an App without spending a ton of money or time. This is a very turn key solution

Shopgate review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Shopgate as a site boost"

What do you like best?

They were very friendly, knowledgeable, and always open to assisting us when we needed them.

What do you dislike?

The initial application took longer than I anticipated, and we have had a few break downs, but again they were eager to assist. They should be because when our application is down they don't make money.

Recommendations to others considering the product

Great application and they are very willing to assist when something is not right!

What business problems are you solving with the product? What benefits have you realized?

It is not that they solved anything, it is they opened up a completely new avenue for our sites to be seen, and the ease of using the application has obviously helped us increase business or at least made it easier for our customer to make an order with us.

Shopgate review by Jason P.
Jason P.
Validated Reviewer
Review Source

"Nothing but disappointment"

What do you like best?

I only had bad experiences with Shopgate and their support.

What do you dislike?

Support was terrible. I purchased a business that was using Shopgate and as the new owner they refused to work with me or help me fix the problems with the mobile app. Instead of trying to work with me as the new owner and operator, they canceled the contract. Overall, I was very disappointed with Shopgate

What business problems are you solving with the product? What benefits have you realized?

I was hoping to improve my mobile conversions.

Shopgate review by Aja K.
Aja K.
Validated Reviewer
Verified Current User
Review Source

"Great platform, few issues"

What do you like best?

Shopgate was a create solution for our company to avoid creating a responsive website. There are many great features in Shopgate.

What do you dislike?

It a bit difficult to get in touch with someone for help. I would like it better if we had an account manager, that periodically touched base and let us know what new features Shopgate had to offer.

What business problems are you solving with the product? What benefits have you realized?

Shopgate has filled the void of a responsive website.

Shopgate review by Administrator in Computer Hardware
Administrator in Computer Hardware
Validated Reviewer
Verified Current User
Review Source

"Shopgate review"

What do you like best?

Customer service, very stable mobile platform. We have effectively allowed customers to the least resistive path to purchase a product.

What do you dislike?

Not much, I can't find much to discuss as every time we've something comes up we could complain about Shopgate is right on it to make sure to it gets resolved. Again awesome customer service.

What business problems are you solving with the product? What benefits have you realized?

Very effective platform for mobile, fast content delivery, great developer support

Shopgate review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"MAGENTO 1.9 "

What do you like best?

Stop-gap fix while making our website responsive.

What do you dislike?

Doesn't follow shipping and payment sort order in Magento. Orders do not update to the status selected in the configuration. For the monthly cost, there are better companies out there. Do your research!

Recommendations to others considering the product

They are a good stop-gap solution for those without a responsive website.

What business problems are you solving with the product? What benefits have you realized?

responsive website for google. Increase ranking in mobile.

Shopgate review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"Excellent Customer Support"

What do you like best?

I like the speed in which their support gets back to you when you have a question. I like how easy it is to use and how fast our app was up and live for our customers to make use of.

What do you dislike?

I would prefer to be able to offer all methods of payments, ie apple pay amazon pay paypal etc.. etc..

Recommendations to others considering the product

have more checkout methods available within the app itself, ie, applepay, with amazonpay, and paypal etc..

What business problems are you solving with the product? What benefits have you realized?

ease of use for the customer. Search and find the items, as well as checkout ability.

Shopgate review by Executive Sponsor in Sporting Goods
Executive Sponsor in Sporting Goods
Validated Reviewer
Review Source

"Negative ROI, Poor Support"

What do you like best?

User interface was superior to other apps. Sales process was convincing using current analytics and projected.

What do you dislike?

Poor support team, took weeks to get an answer to a ticket. Onboarding took 6 months until pressuring them to go live before end-of-year. Success manager changed multiple times and was out of the office too frequently. Never got answers to negative ROI in the first three months. Ended up terminating agreement.

Recommendations to others considering the product

Consider other options, took forever to go live.

What business problems are you solving with the product? What benefits have you realized?

Trying to capitalize on boosting mobile sales. Did not have a positive effect.

Shopgate review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Shopgate Made It Easy"

What do you like best?

I told them what I wanted in an app and they made it work! They even created custom code to make one of their app features work better for our non-profit.

What do you dislike?

Inability to make the opening screen animated.

Recommendations to others considering the product

Personal service and knowlege makes Shopgate the perfect company to parner with.

What business problems are you solving with the product? What benefits have you realized?

Being a non-profit means there is little in the budget for marketing. An app made it easy to get our merchandise, information and news out to our fan base.

Shopgate review by David D.
David D.
Validated Reviewer
Review Source

"Owner"

What do you like best?

Downloadable Apps and Facebook Sign in features

What do you dislike?

Zero customer service. Lack of follow up. Multi errors

Recommendations to others considering the product

Try something else

What business problems are you solving with the product? What benefits have you realized?

Shopgate is not the answer to mobile ecommerce. Best to stick with Responsive designs

Shopgate review by Reese D.
Reese D.
Validated Reviewer
Verified Current User
Review Source

"Great way to launch your business for iOS "

What do you like best?

Super easy to design and update your app.

What do you dislike?

It would be great to have lower priced plans

What business problems are you solving with the product? What benefits have you realized?

Allowing our customers to access our brand anywhere.

Shopgate review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Overall Very Happy!"

What do you like best?

First thing I noticed was the integration team did a wonderful job... In general the app is carefree and seamless!

What do you dislike?

Occasionally our plugin requires an update. We notice because it just stops syncing. It would be nice to get a notification instead of being reactionary.

What business problems are you solving with the product? What benefits have you realized?

Our website is not mobile ready, so it solves everything for us outside of desktop.

Shopgate review by Administrator in Food Production
Administrator in Food Production
Validated Reviewer
Review Source

"Basic but aesthetically pleasing and functional"

What do you like best?

Looks pretty, quick setup, provides basic functions

What do you dislike?

Lacks functionality. Limited when it comes to subscriptions, discounts.

Recommendations to others considering the product

Great option for basic functions.

What business problems are you solving with the product? What benefits have you realized?

Allowed us to launch a good looking app in a timely manner

Kate from G2 Crowd

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