Shopgate

(17)
3.2 out of 5 stars

Shopgate is the easy, fast and smart tool for online merchants to create apps and mobile websites.

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Showing 17 Shopgate reviews
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Shopgate review by <span>Bacchus W.</span>
Bacchus W.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Shopgate replica of my website with a mobile version (responsive)

What do you like best?

The color scheme is very good 100% to my website and navigation is good too!

What do you dislike?

The fees are a bit stiff monthly + discount more so if traffic would be at a high volume. Some vendors do not offer a big discount so if you get say 15% -20% discount on your purchase 7% (to keep monthly fee "reasonable) is a bit high -- of course if

Recommendations to others considering the product

Updates to improve the program should be implement automatically like with a click yes or no and advantages or something. Overall I have had very little issues with the software . I do updates on the website and it syncs automatically or if you want it right away there is a click you can press to achieve it.

What business problems are you solving with the product? What benefits have you realized?

Offering a mobile friendly version of our website on top of the desktop version

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Shopgate review by <span>Eric L.</span>
Eric L.
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Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Discontinued Shopgate for multiple problems

What do you like best?

The initial sales pitch made the app look promising. The design was attractive and the idea of having a full site app was attractive.

What do you dislike?

From the start there were several issues with compatibility with Volusion.

The system required a separate login to edit items that were not importing properly. An entirely different set of product codes were created by Shopgate for their system, which made it difficult to find products to edit them in the app. Editing of these items required assistance from customer service, which took a minimum of 3 business days. Some items were never resolved so we removed them from the mobile app.

Our built-in affiliate program would not track and we received many complaints from affiliates not receiving credit.

We had issues with shipping integration. Products were appearing one day and hidden the next.

Our auto-ship options were no longer functional. Since we could not capture credit cards, we had to contact all auto-ship customers and inform them their orders were rejected and required manual overrides. We lost many sales due to this.

None of the actual site content was visible to visitors. With a content-rich site, we received many complaints from customers who were unable to view content.

We invested over $1K to start this up and $300 per month and lost sales.

Recommendations to others considering the product

See if your service provider has built in options and test them before seeking any third party apps.

What business problems are you solving with the product? What benefits have you realized?

None. We cancelled Shopgate and now use the integrated mobile app with the Volusion system and have seen an increase in sales and customer satisfaction. The benefit? I am saving $300 per month and actually making more money with less headaches since we shut it off.

What E-Commerce Tools solution do you use?

Thanks for letting us know!
Shopgate review by <span>Steve N.</span>
Steve N.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Helping us stand out.

What do you like best?

With the world going mobile, being at the forefront of technology as a small company is a real advantage. When we started with Shopgate, having a great mobile site was an advantage we had as the rest of the market caught up. Now that everyone has a solid mobile platform, having our own dedicated app is our next competitive advantage.

What do you dislike?

Having two platforms (Shopify for desktop and Shopgate for mobile/app) does create some complications. It adds time to manage both platforms and for data tracking purposes, we have to monitor both now.

Recommendations to others considering the product

Make sure you see use in the app feature.

What business problems are you solving with the product? What benefits have you realized?

Having a great mobile platform to put our ecommerce business in the best position to succeed.

Shopgate review by <span>Meredith M.</span>
Meredith M.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Excellent Customer Service from Sales to Launch

What do you like best?

Great communication and flexibility from the staff. Salesman was patient, not pushy. They designed the site quickly and kept us updated. Support after we launched the mobile site has been great!

What do you dislike?

A few design quirks communicating with our current e-commerce platform. The software doesn't read the "children" in Magento, making it hard to customize our options. But they did offer to work on it. We just didn't want the expense of fixing it.

Recommendations to others considering the product

This is a great mobile platform for us. Customer support is fast and thorough.

What business problems are you solving with the product? What benefits have you realized?

We needed a responsive mobile platform. It provided the "bandaid" we needed to hold off on having to design a whole new e-commerce store. Saved us $50,000!

Shopgate review by <span>Walter E.</span>
Walter E.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Excellent platform and excellent customer service

What do you like best?

The support Shopgate provides is the outstanding. It is a very simple system to use. No special training required.

What do you dislike?

We need integration with our private label bank card via a custom API, and integration with fraud protection services like Kount

What business problems are you solving with the product? What benefits have you realized?

We needed an App without spending a ton of money or time. This is a very turn key solution

Shopgate review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Shopgate as a site boost

What do you like best?

They were very friendly, knowledgeable, and always open to assisting us when we needed them.

What do you dislike?

The initial application took longer than I anticipated, and we have had a few break downs, but again they were eager to assist. They should be because when our application is down they don't make money.

Recommendations to others considering the product

Great application and they are very willing to assist when something is not right!

What business problems are you solving with the product? What benefits have you realized?

It is not that they solved anything, it is they opened up a completely new avenue for our sites to be seen, and the ease of using the application has obviously helped us increase business or at least made it easier for our customer to make an order with us.

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