Siftrock

(23)
4.8 out of 5 stars

Siftrock is the email reply intelligence solution for marketing automation. Automatically clean your database, find new sales leads, and surface the important emails from real people. Integrates with Marketo, Eloqua, HubSpot, and Act-On.

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Showing 23 Siftrock reviews
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Siftrock review by <span>Philippe C.</span>
Philippe C.
Validated Reviewer
Verified Current User
Review Source

"Very helpful tool"

What do you like best?

Siftrock enables us to review and take action about every single email we receive. Managing all the auto response and manual response without having to worry about it. And to top it off, Siftrock is very easy to use.

Siftrock connects very nicely with Marketo enabling you to create any trigger/customization you want.

What do you dislike?

This tool is simple and easy to use. The price is right and the benefit are tremendous. As of today, nothing I dislike. Siftock was able to answer all the challenge we were running into to manage email response.

Recommendations to others considering the product

Go for it. You will not regret it. I can not believe we survive so many years without it. This tool is a great investment and will make sure you are not missing any response from your email and taking all the action needed.

What business problems are you solving with the product? What benefits have you realized?

Take care of thousands of out of office replies, bounce and surface important email. Take action on information provided in those reply like create new contacts...

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Siftrock review by <span>Loren R.</span>
Loren R.
Validated Reviewer
Verified Current User
Review Source

"Never manually manage auto replies again!"

What do you like best?

If you send any kind of volume of marketing emails out from an alias (or on behalf of reps, or from Lead Owner tokens - new feature!) you need Siftrock.

We have workflows which route webinar human replies to our webinar person(s), general email blasts to someone else, events human replies to the events team, etc.

Integration with Marketo allows us to do things like: create new leads with a bunch of scraped data from auto emails that say "I left or am on vacation but contact this person", update blank fields with data like title and phone number, automatically unsubscribe people who reply to that effect, suspend people no longer at company, etc.

Their service and support for such a small company have been top notch. Love working with these guys. They've been super responsive always, love our product feedback, and actually use it!

What do you dislike?

They've done great updates to the UI over the 2 years Glassdoor has been a customer. Keep up the great work there, as well as all the awesome new features with Lead Owner, Gmail, etc!

Recommendations to others considering the product

Will change your life if you or colleagues are still spending time managing hundreds of auto replies after every big email you deploy.

What business problems are you solving with the product? What benefits have you realized?

No more deleting or setting up filters for auto replies

Scrubs for new leads, updates to leads, unsubscribes, and more

Easier to forward the human replies to the right place with all the automation and distribution of labor!

What Data Quality solution do you use?

Thanks for letting us know!
Siftrock review by <span>Chad L.</span>
Chad L.
Validated Reviewer
Verified Current User
Review Source

"Do you send email? Then you need this. "

What do you like best?

Everything. Not only does it clean your database but it helps you to manage your replies when sending on behalf of your sales or account management teams. Additionally, when we first got up and running, our team was short staffed. The Siftrock team stepped in to make sure that we were able to implement and launch the platform within days rather than weeks.

What do you dislike?

There isn't really anything to dislike. The support is amazing. If you run into a corner, their team will go above and beyond to make sure that you are up and running fast!

Recommendations to others considering the product

If you send email, you need this. Take some time to do a walkthrough of the platform as well as specific use cases. You'll be blown away.

What business problems are you solving with the product? What benefits have you realized?

We used to get these out of office replies, bouncebacks, etc. and nothing was ever done with them. We never had the bandwidth to update our database manually. Now, Siftrock does this while we sleep!

Siftrock review by <span>Nicole B.</span>
Nicole B.
Validated Reviewer
Verified Current User
Review Source

"Simple set up, easy to use and integrates with other systems easiily"

What do you like best?

The set up is intuitive and the platform is clean. While it could be successfully set up by the user alone, the support team are confident and able to understand why their features work and were created the way they were not only how they work. Having the support of the team at available and very knowledgeable about their industry and how other clients have used the product is immensely helpful to newer users.

What do you dislike?

I can't say I dislike much. It functions exactly the way I expect and I find it actually exciting to see what new contacts/contact info is waiting for me each day.

Recommendations to others considering the product

Run don't walk. Sign up today.

What business problems are you solving with the product? What benefits have you realized?

Dirty data, missing phone numbers, old emails, and finding new people in the same department. Upon set up you will see the tool already working and pulling new names and contact info. Pushing the data to HubSpot is seamless and requires minimal technical skill to connect. I believe having Siftrock work in the background while I work on other more pressing meaningful work is the efficiency and data purity I have always wanted.

Siftrock review by <span>Lauren A.</span>
Lauren A.
Validated Reviewer
Verified Current User
Review Source

"Easy set up, great team, fast results!"

What do you like best?

It was extremely easy to set up, as well as connect with our Marketing Automation system (Marketo). The team was super straightforward about using the product and pricing- They let us try it for free no strings attached for a few weeks- we immediately saw results and moved forward with the purchase.

Bonus: They even came into the office to help us with the 7-minute set up in-person!

What do you dislike?

No real complaints, except sometimes it incorrectly matches a reply as the wrong reply type (i.e it may mark and unsubscribe reply as a hard bounce). Doesn't bother me much though, as the action should be the same (unsubscribe!)

Also could be user/setting error...

Recommendations to others considering the product

If you're an email marketer who sends 200k+ emails per month like I do, you will benefit from this product no question.

What business problems are you solving with the product? What benefits have you realized?

Siftrock helps us capture and organize our Out of Office, human, bounce backs and all other replies from email blasts. Not only that, but it's a lead gen tool, as it captures new contact information from out of office replies which we can nurture and gain traction in large accounts.

Siftrock review by <span>Devraj G.</span>
Devraj G.
Validated Reviewer
Verified Current User
Review Source

"Now tap into precious email reply data"

What do you like best?

Siftrock is a great tool to automate B2B email reply processes.

- Syncs with your MAP

- Replaces the manual checking of email replies

- Replaces the manual updating of data from email signatures

- New contacts references in an email reply are automatically created and de-duped

- Human replies can be isolated and automatically routed to a Sales member for prompt response

- Allow some flexibility in case you are over your reply limit for the 90 day rolling average

What do you dislike?

Siftrock still has some necessary product requests that are not available yet but will hopefully be in the near future product roadmap. Some features I would like to see:

- Job titles are pulled out from replies, but are not currently available to map to fields to enrich

- Rename workflows so it is easier to organize than just reading what the workflow does

- Ability to create a sender through a workflow without having to create additional contacts

- Ability to see how many contacts have gone through each workflow

What business problems are you solving with the product? What benefits have you realized?

- Prior to Siftrock, our team was manually categorizing email replies based on type and it was using up a tremendous amount of time.

- We were not able to reply back to authentic human replies as promptly since human replies are buried in among the hundreds of auto-replies

- Enables us to automate this process and concentrate more on enriching our existing data and generating new leads than spending time reading replies and manually updating fields in our MAP and CRM

- There is precious B2B data in email replies and email signatures and Siftrock now enables us to tap into it automatically

Kate from G2 Crowd

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