Signifyd

Signifyd

4.6
(60 reviews)

Signifyd is the world's largest provider of Guaranteed Fraud Protection and was founded on the belief that e-commerce businesses should be able to grow without fear of fraud. Signifyd solves the challenges that growing e-commerce businesses persistently face: billions of dollars lost in chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious, manual transaction investigation.

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Signifyd review by Andrew S.
Andrew S.
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Verified Current User
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"Stop worrying about Fraud - Streamline Fraud Detection and Prevention"

What do you like best?

This takes the burden, responsibility, and worry away from our customer service team. Signifyd Allows our team to process orders faster, and is a better experience for our customers.

What do you dislike?

Submitting chargebacks is not fully automated. Although with stripe.js for payments I heard this was in development. The payment by check for reimbursement seems odd. I had to sign up for bill.com just to be mailed a check.

Recommendations to others considering the product

If you are having issues with fraud, start with signifyd. It is well worth the fee they charge.

What business problems are you solving with the product? What benefits have you realized?

40% Of our orders were being flagged as fraud through our basic manual rules. Before signifyd we had a lot of valid orders that were being tied up or rejected because they didn't pass our credit card AVS requirements and our team was manually looking into high dollar orders. Which was what we based fraud off of. Signifyd automatically gives us all the information we would need to make a judgment call on high dollar orders. But their systems do that for us now and that saves a lot of time and effort.

What our customer service team was doing manually signifyd does in a matter of seconds. We've significantly cut down on the costs of fraud for our ecommerce store.

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Signifyd review by Rod B.
Rod B.
Validated Reviewer
Verified Current User
Review Source

"Fraud protection with extra piece of mind"

What do you like best?

easy yes or no answer. Rather than being given a score, it's a simple approved or unapproved.

What do you dislike?

somewhat higher priced than other competitors that my colleagues in the industry have used. However, I'm happy with the service that Signifyd provide and it's been 100% reliable.

Recommendations to others considering the product

The service is robust and has not been down once and we've been using it almost a year now. Higher priced than others, but it's hard to say if their lower prices are a reflection of lower approval rates, and possibly missed opportunities to complete legitimate sales.

Keep in mind that if your base currency is not USD and you do claim a chargeback, you will not get all of your money back. International transfer or paypal currency conversion fees will mean that you don't get all of your original chargeback amount, but almost. F

What business problems are you solving with the product? What benefits have you realized?

Less time spent reviewing orders

More confidence shipping overseas

Real peace of mind that if Signifyd say we can ship it, we'll get almost all of our money back if a chargeback occurs.

What Fraud Protection solution do you use?

Thanks for letting us know!
Signifyd review by Mitch L.
Mitch L.
Validated Reviewer
Verified Current User
Review Source

"Fantastic Fraud Protection & Service"

What do you like best?

Signifyd reviews orders extremely quickly. 99% of the time, we receive results for an order within one minute of the order being placed. This is great! On the few times we have received chargebacks for approved orders, we have received the refund from Signifyd within a couple business days. When they have questions, they write to us and are very easy to work with.

What do you dislike?

There isn't much to dislike, however it did take a bit of custom work to integrate well with our ERP system. Not Signiyd's fault at all; we wanted to make sure that only approved order would be sent to the ERP!

Recommendations to others considering the product

Do not hesitate to give them a try!

What business problems are you solving with the product? What benefits have you realized?

We have completely eliminated all work our internal team previously had to do analyzing whether orders were fraudulent or not. Additionally, using Signifyd takes the burden of receiving chargebacks off our team.

Signifyd review by Neil M.
Neil M.
Validated Reviewer
Verified Current User
Review Source

"A valuable service that pays for itself"

What do you like best?

It's simple to use, integrates seamlessly with Magento, and saves us money, chargebacks are a thing of the past. Especially like that you can ask for a review if something doesn't appear right with a transaction and you want it double checked.

What do you dislike?

It has been challenging to get the Chargebacks team access to our payment platforms, PayPal for example is will only allow a verified individual to administer an account.

Recommendations to others considering the product

We went with the chargeback managing service as we're a small team, but it's not a lot of work to handle this yourself once you know the ropes.

What business problems are you solving with the product? What benefits have you realized?

We have to deal with a large number of attempted fraudulent order and chargebacks. But also an increasing number of people who have low scores but are legitimate, Signifyd makes it easy to tell between the two and minimize our losses.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Signifyd has helped us big time!"

What do you like best?

Before we had Signifyd we would turn away certain sales based on how many chargebacks we received. Negative AVS results and at one point we stopped taking AMEX. Mathematically, we are ahead because it is very rare that a sale doesn't go through and we have very few chargebacks now.

What do you dislike?

I wish there was more integration with our credit card processor. Many times a sale will be declined and I will send a screenshot of the Positive AVS result and it will then be approved, but it would nice not to have to do that step.

Recommendations to others considering the product

I recommend you use this product. Just remember if they decline a sale to show why you think it is a legit customer. Sometimes a sale with a positive AVS result and In Store Pickup will be flagged and you just resubmit the case with a screenshot

What business problems are you solving with the product? What benefits have you realized?

We make more sales and less chargebacks with Signifyd. If Signifyd will not approve a sales sometimes we will still go ahead with it but we know the risk based on the information we receive from Signifyd.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

" Signifyd is a Game changer! "

What do you like best?

Signifyd provides a sense of relief when it comes to taking care of our online customers. The detailed background information they provide has given our team confidence to proceed with our transactions. Our overall fraud percentage has dropped tremendously since we started using Signifyd.

What do you dislike?

I don't necessarily see any problems with Signiyds current platform. Their team consistently communicates with us on a quarterly basis, and ensures that our operation is running smoothly. They continue to implement more features that are beneficial to our team.

What business problems are you solving with the product? What benefits have you realized?

Signifyd has transformed our department, as it has resolved the Fraud issue. We have actually implemented this for customer's calling in, and placing phone orders. Team members will just place the order through our site, rather then directly through our internal system. This actually boosted sales numbers, because we can successfully and confidently take phone orders without fears of getting a chargeback.

Signifyd review by Roumen S.
Roumen S.
Validated Reviewer
Verified Current User
Review Source

"Signifyd saves us time and money"

What do you like best?

Fast guarantees or declines of transactions saves us the time and effort of having to investigate suspicious transactions ourselves. The time saved can be used for something more productive, thereby saving us money.

Chargebacks have decreased significantly since we've started using Signifyd and any fraudulent transactions that do sneak through are guaranteed by Signifyd, so we don't lose the transaction amount once the chargeback comes through.

What do you dislike?

Occasionally Signifyd picks up false positives, so we still need a process in place to double-check these transactions to see if they are legitimate or not.

What business problems are you solving with the product? What benefits have you realized?

Completely solved the impact of chargebacks on the business including money and time lost.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Say it with me now: "NO MORE CHARGEBACKS!""

What do you like best?

The website portal is top notch and super easy to understand. It gives a full understanding of who paid, and where it's going!

The 'update address' function is the best! No more emailing support for those last minute corrections!

What do you dislike?

Lack of phone number for support... i get it, but sometimes I just want to speak with someone

Lack of a manual Blacklist- the fraudies sometimes circle back with a different account. It would be great to flag an address (billing or shipping), an email, IP address, phone number, ETC.

Lack of a manual white list- or ignore list. Great for those dealer accounts that don't require protection.

Recommendations to others considering the product

Internet fraud is easy, preventing it doesn't need to be. Open up those fraud filters on your gateway and let signifyd do their thing!

What business problems are you solving with the product? What benefits have you realized?

Avoiding chargebacks, and saving time wondering "what if i ship this?"

Signifyd review by Tiffany C.
Tiffany C.
Validated Reviewer
Verified Current User
Review Source

"Takes the stress off"

What do you like best?

I love how simple it is to interpret results and the peace of mind that it provides. The console is easy to understand and it integrates well with our POS

What do you dislike?

When I've asked for details on declines, the responses were in tech jargon and that was a little hard to understand.

Recommendations to others considering the product

The price can seem overwhelming if you're small/mid-sized company but it quickly pays for itself.

What business problems are you solving with the product? What benefits have you realized?

We were falling victim to those using stolen card information on our website and losing money with chargebacks. It took lots of time trying to manually identify these orders. Now we have support and protection against this fraud.

Signifyd review by Emerson H.
Emerson H.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy to use"

What do you like best?

Signify'd is an easy to use software. We can quickly review customers transactions and has a broad network to verify the validity of a purchase

What do you dislike?

I really don't have too many complaints about Signfy'd. We did have a learning curve to using the software but we got the hang of it pretty quick.

What business problems are you solving with the product? What benefits have you realized?

We used to have hundreds of dollars a day in fraudulent orders that could amount to thousands of dollars in lost product and revenue. Signfy'd has helped us reduce that significantly if not completely.

Signifyd review by Michael C.
Michael C.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Use it every day and work for safe, secure transactions "

What do you like best?

The peace of mind and time saved in ensuring the transactions are valid.

What do you dislike?

With our system it doesn't always smoothly translate over to our orders so I often need to open signifyd to double check if it is indeed approved.

Recommendations to others considering the product

Do it.

What business problems are you solving with the product? What benefits have you realized?

It isn't a money saver ultimately, it is a headache saver. We pay about the same to signifyd as we would to track orders and their approval ourselves, but it is huge in terms of time given back and peace of mind.

Signifyd review by Christian A.
Christian A.
Validated Reviewer
Verified Current User
Review Source

"life made easier "

What do you like best?

the fact that they check everything and it doesn't take them days before approving an order.

What do you dislike?

on rare time the order that customer place are declined, before they check them.

Recommendations to others considering the product

considering how easy and reliable this system is i will recommend more people more people to use it.

What business problems are you solving with the product? What benefits have you realized?

having to call the banks for each order that was place an order has made our life a lot easier and now we can concentrate on taken care of any other issues from customer.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Signifyd has helped streamline our company. "

What do you like best?

Signifyd helped free up our resources from be bogged down inspecting orders for possible fraud and also caught plenty of fraudulent orders that would have been shipped under our old system.

What do you dislike?

I honestly can't think of any downside having Signifyd working on our behalf. they have been rock solid and saved us plenty of money.

What business problems are you solving with the product? What benefits have you realized?

Signifyd has the resources to detect fraudulently placed orders and stop them before ever being printed and shipped. They simply have a great program in place that not only saves us from chargebacks, but also free up employees from not only trying to identify fraudulent orders, but dealing with chargebacks from fraudulent orders that were getting through before partnering with Signifyd.

Signifyd review by Rene F.
Rene F.
Validated Reviewer
Verified Current User
Review Source

"Great Service and Prompt"

What do you like best?

Signifyd, gives us the peace of mind that we will not have any charge backs. It allows us to deal with more important issues. Before Signifyd we would spent countless hours doing the job ourselves.

What do you dislike?

Really nothing, this company is a great package deal. They are prompt and professional in all their business handling.

What business problems are you solving with the product? What benefits have you realized?

We are able to free up personnel to do the important things we need done and also aids in expediting our orders.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Signifyd, a great verification experience and platform."

What do you like best?

The thing I like best about the platform is the process of and accuracy of verifying orders. I believe 98-99% of our orders are guaranteed by signifyd and the process is extremely quick.

What do you dislike?

I would really say the only thing I dislike is the lack of response when I submit additional information for order flagged as fraud. It would be nice if I can get an email saying if the additional information was approved or not.

What business problems are you solving with the product? What benefits have you realized?

We are solving a fraud issues within our industry and making the best of the tools provided to us. I have realized that signifyd has prevented us in shipping thousands of dollars in potential fraud.

Signifyd review by Colin W.
Colin W.
Validated Reviewer
Review Source

"Fraud Service, Simplified. "

What do you like best?

Their are actually two things I like best: 1) Their charge back grantee. It makes me feel way more confident sending and order out when Signifyd has backed it. 2) Their user console is well designed and easy to understand. Everything I need to know about an order is right their for me to find.

What do you dislike?

So far I have not found anything that I can say makes me dislike their service.

Recommendations to others considering the product

If your looking for a service that you can trust with monitoring and preventing Chargebacks then Signifyd is the one to go with.

What business problems are you solving with the product? What benefits have you realized?

We are using Signifyd for our fraud protection service on our ecommerce website.

Signifyd review by Ashley L.
Ashley L.
Validated Reviewer
Verified Current User
Review Source

"Signifyd is a great choice of fraud prevention!"

What do you like best?

I love that it makes our jobs easier with preventing fraud, the representative's are prompt, polite, and always providing updates.

What do you dislike?

I wish that when a case was approved, that a notification would pop up on Signifyd console.

Recommendations to others considering the product

Signifyd is a great tool for Fraud Prevention.

What business problems are you solving with the product? What benefits have you realized?

We are able to solve the problem of updating information, and see why certain customer's should not be authorized to purchase.

Signifyd review by Katherine N.
Katherine N.
Validated Reviewer
Verified Current User
Review Source

"Easy and quick"

What do you like best?

The platform is easy to use. The representatives are diligent, kind and effective. The reps answer quickly and clearly. I do not have a complaint.

What do you dislike?

Lack of notes left in certain cases or use of new abbreviations. Abbreviations seem to change from time to time and it is hard to find what they mean when relying on external sources.

Recommendations to others considering the product

NA

What business problems are you solving with the product? What benefits have you realized?

Fraud detection and protection

Signifyd review by Kyle B.
Kyle B.
Validated Reviewer
Verified Current User
Review Source

"Must have for any business"

What do you like best?

I love that I no longer have to spend my time trying to figure out if an order is fraudulent or not.

What do you dislike?

So far everything has ran very smoothly and I have no complaints.

What business problems are you solving with the product? What benefits have you realized?

We are solving the time spent on fraudulent orders and charge backs. This has freed up hours of time for employees to work on other important tasks.

Signifyd review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Review Source

"Great service, has significantly reduced fraud"

What do you like best?

As a high-end electronics retailer, we see a significant amount of fraud. Since integrating with Signifyd, we've been able to save a ton of time and money by automating the process. Support has always been extremely quick and helpful

What do you dislike?

There's nothing I can think of that we dislike. The integration and processes are seamless and easy to use. We can easily understand why an order was declined for protection and easily provide additional information to be reconsidered.

Recommendations to others considering the product

Definitely worth the investment - integration was a breeze and support is always great to work with.

What business problems are you solving with the product? What benefits have you realized?

Fraud orders are almost non-existent since implementing Signifyd and we've been able to focus on what we do best. By taking the fraud mitigation off the plates of internal employees, we're more efficient with other processes, saving time and money.

Signifyd review by Administrator
Administrator
Validated Reviewer
Review Source

"Saved Us Money This Year "

What do you like best?

Signifyd works behind the scenes to accomplish what we ere basically doing manually with many orders. We have peace-of-mind knowing that our orders have been vetted and we are covered if there is an issue.

What do you dislike?

Every once in a while, the re-review process can be slow. We have lost an order in this process.

Recommendations to others considering the product

Good product. Easy implementation. Slight learning curve with the AI to nuances of your particular business, but learning does improve.

What business problems are you solving with the product? What benefits have you realized?

We had a large charge-back issue with a few of our products in the last couple years and we were manually investigating orders that we flagged. This was time consuming and some fraud still got through. Signifyd has cut our charge-backs down to $0 in the last year. With an AOV of about $2,500 this is a significant savings.

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Phenominal Service. Excellent Customer Service."

What do you like best?

I enjoy the simplicity of the service and customizations that are available to fit our needs.

What do you dislike?

Sometimes the response time isn't as prompt as I expected with other similar companies.

Recommendations to others considering the product

If you are a high volume your retailer or even a small one, but you have to deal with chargebacks and fraud, get Signifyd!

What business problems are you solving with the product? What benefits have you realized?

Signifyd is solving our Fraud issues and assists with making the right decisions on whether an order should be shipped or not. (fraud prevention and fraud detection) They make recommendations on what to do if they can't determine a decision immediately.

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Signifyd makes it easy to manage fraudulent chargebacks and protect from fraud in the first place"

What do you like best?

I like that Signifyd takes meta data accrued from a history of order information to judge the relative risk level of a given transaction

What do you dislike?

Sometimes the web site can be a little bit slow to load, site could possibly stand to be less complex/flashy to save computer resources

Recommendations to others considering the product

If you find that your CTR (chargeback/transaction ratio) is becoming too high, Signifyd can help you get it back under control

What business problems are you solving with the product? What benefits have you realized?

Signifyd provides peace of mind that someone is watching the gate, so to speak. They give good fraud recommendations and are easy to talk to.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Signifyd is the best!!!!"

What do you like best?

Signifyd has made our jobs much easier and safer! Not having signifyd was difficult for my representatives. It is great knowing there is a team out there, who can appropriately go through each customers information, and provide great results.

What do you dislike?

Nothing! Signifyd has changed our way of working. Made our job a lot easier. I have not ran into any problems with this company. They respond very quickly!

What business problems are you solving with the product? What benefits have you realized?

It increased our volume as a whole for our company! This allowed us to implement phone orders with other stores.

Signifyd review by Mike G.
Mike G.
Validated Reviewer
Review Source

"So much time saved!"

What do you like best?

This cut down on the time we spend manually inspecting some of those "grey area" looking orders by a landslide.

What do you dislike?

We have not found anything to dislike yet. Very content.

What business problems are you solving with the product? What benefits have you realized?

We are solving our credit card fraud issues. We used to spend a good amount of time manually inspecting each order from certain geo-locations, or based on other factors that affect fraud likelihood. This solution has automated this process for us, and even caught some orders that may have otherwise slipped through the cracks manually.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Get your Fraud Orders under control"

What do you like best?

we went from over 60 hours of reviewing orders for fraud be for Signifyd. After Signifyd we spend 4 hours a week reviewing fraud. The process is easy and they do all the work for you.

What do you dislike?

More indepth discussion of why an order was declined the second time.

What business problems are you solving with the product? What benefits have you realized?

Our fraud was over 13k a month and now with Signifyd we are down to an average of less than 1k. It has freed up our customer support team to focus on the customer.

Signifyd review by Brooke C.
Brooke C.
Validated Reviewer
Verified Current User
Review Source

"Owlet Baby Care Support "

What do you like best?

I like how simple and easy it is to see cases.

What do you dislike?

Honestly I cant say I dislike anything.

What business problems are you solving with the product? What benefits have you realized?

We have been able to catch our fraud orders and have not had a chargeback in 2 years. Oddny has been great to work with.

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Time Saver!"

What do you like best?

Signifyd saves us a ton of time when it comes to verifying customers billing/shipping address' and allows us to focus our efforts on the service end of our business. It alleviates the risk on higher value transactions for us.

What do you dislike?

Some orders are declined for odd reasons and yet other are approved when there is missing information in the billing/shipping address. We are still working out the kinks and trying to understand why some are declined.

What business problems are you solving with the product? What benefits have you realized?

Confirming billing/shipping address

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Stress free transaction verification"

What do you like best?

We used to do much of the fraud investigation ourselves - Signifyd has cut down tremendously on the amount of time that we were using. And their guarantee makes the verification stress free

What do you dislike?

Nothing yet that I dislike. Sometime the verification takes a little longer than I would like but it is manageable.

What business problems are you solving with the product? What benefits have you realized?

Preventing fraud and charge-backs. Especially helpful have been cases that were questionable to help us decide whether or not to ship our product

Signifyd review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"Your assistance has helped us reduce our number of fraudulent orders!"

What do you like best?

The company has helped us drastically reduce the number of fraudulent orders that used to slip through our system and that has helped us focus on actually helping real customers.

What do you dislike?

Sometimes, orders are flagged as fraudulent that are legitimate but this is a rare occurrence.

What business problems are you solving with the product? What benefits have you realized?

The company has helped us drastically reduce the number of fraudulent orders that used to slip through our system and that has helped us focus on actually helping real customers.

Signifyd review by Sonya S.
Sonya S.
Validated Reviewer
Verified Current User
Review Source

"Would highly recommend!"

What do you like best?

The time it saves us from having to go through this process.

What do you dislike?

There is nothing I dislike. Turnaround time is fast and the system is user friendly.

What business problems are you solving with the product? What benefits have you realized?

We have more time to focus on other things.

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Worth the cost"

What do you like best?

The product is easy to use and understand. Gives us a clear picture of the customer that we didn't have before using this product.

What do you dislike?

At times the reason for rejection can be simply a technicality, such as the email address belonging to a relative and not the card holder.

What business problems are you solving with the product? What benefits have you realized?

Signifyd has helped us with fraud detection and protection that we did not have before. All this while being implemented seamlessly to the customer.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Worth the cost"

What do you like best?

Has brought down our charge back claims significantly while allowing the most customers to place orders. Works well with our e-commerce tools.

What do you dislike?

It is a significant cost. It is almost impossible to get a claim made in the 7 day time frame from incoming mail.

What business problems are you solving with the product? What benefits have you realized?

We were having fraud problems and needed a tool to help keep transactions safe. Our fraud claims have reduced to about 2 a month.

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Insurance and Confidence to Scale"

What do you like best?

The insurance coverage is the best part, the additional order information helps us make quick decisions but ultimately knowing that we're covered is essential to scaling the business.

What do you dislike?

On a few occassions we've required case review and if the process could be a little bit faster, that would be great.

What business problems are you solving with the product? What benefits have you realized?

Having the confidence to make quick decisions and fulfill orders faster has made it easier to scale our business.

Signifyd review by Kaylee K.
Kaylee K.
Validated Reviewer
Verified Current User
Review Source

"Great software, wish it was better with international orders. "

What do you like best?

Ability to screen orders and their risk before fulfilling

What do you dislike?

Minimal screening on international orders.

Recommendations to others considering the product

Consider percentage of domestic to international orders

What business problems are you solving with the product? What benefits have you realized?

Reduce chargebacks and fraudulent transactions

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Signifyd Has Been Very Helpful! "

What do you like best?

We are able to quickly pull up and review any orders that are fraudulent and proceed accordingly in a way that has saved time and money with our team.

What do you dislike?

I would like a bit more flexibility regarding orders that we may want to push through.

What business problems are you solving with the product? What benefits have you realized?

We are able to combat fraud as an e-commerce seller. The benefit absolutely is saving money and customers!

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Awesome service"

What do you like best?

Signifyd is the leader in cutting down on fraud!

What do you dislike?

Support cases can take a while for them to get back to you, especially if it is a 2nd level review check

Recommendations to others considering the product

Know that their support teams sometimes get busy and prepare for longer than usual ETAs

What business problems are you solving with the product? What benefits have you realized?

We have eliminated all fraud within our company. This service is worth the money you pay!

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great for selling, but not pain-free for customers. "

What do you like best?

Signifyd algorithm does a great job of weeding out fraudulent buyers.

What do you dislike?

Process for reaching out to customers with declined transactions provides a bad CX.

Recommendations to others considering the product

Define your scale and chargeback rate to make sure it's worth the cost.

What business problems are you solving with the product? What benefits have you realized?

Signifyd is what we rely on for fraud protection across all of our channels. Thanks to Signifyd, our chargeback rate is very low.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Cost-Effective Fraud Protection"

What do you like best?

Signifyd acts as a first line of defense against fraudulent orders from problematic customers

What do you dislike?

On occasions some customers of ours who we have long-standing order history with are declined.

Recommendations to others considering the product

If you're in an industry that is subject to numerous fraudulent inquiries we'd suggest this product.

What business problems are you solving with the product? What benefits have you realized?

Charge back coverage and peace of mind with Signifyd services justified the costs and integration.

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great Service!"

What do you like best?

The ability to alter the service to tailor it to what we need and the response times from the people at Signifyd.

What do you dislike?

There is not much to like when it comes to Signifyd.

What business problems are you solving with the product? What benefits have you realized?

I have the ability to receive any and all information regarding an order in one place as well as the ability check third party information sources.

Signifyd review by User
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"Excellent product"

What do you like best?

Easy to set up, easy to use. Dedicated account manager to answer any questions we have

What do you dislike?

Nothing so far, everything about the product is great

What business problems are you solving with the product? What benefits have you realized?

We have no need to to tie up resource in screening orders for fraud. Additionally, more orders are approved because Signifyd look at them in such a way that false positives are reduced.

Signifyd review by Administrator
Administrator
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Money well spent"

What do you like best?

The ease of process. It has let our CS team worry about other issues. We let Signifyd handle all fraud issues.

What do you dislike?

We like everything that Signifyd has to offer

What business problems are you solving with the product? What benefits have you realized?

Manage time for CS Team and spending less money with Signigyd a month. Compared to the time energy of warehouse and cs team of researching and sending orders.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Open collaboration and dialogue relationship"

What do you like best?

Signifyd genuinely cares about their relationship with their clients and wants to grow and evolve with their needs

What do you dislike?

Fraud can evolve so quickly that some models cannot keep up

What business problems are you solving with the product? What benefits have you realized?

They give us smarter visibility into credentials used, customer history, and device information we would not otherwise get. Using Signifyd allows us to develop trust in the data.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Service"

What do you like best?

We have reduced hours of work every week because of the Signifyd and their services.

What do you dislike?

They need a way to show related orders and history on the order information page. Many of their competitors can do this.

What business problems are you solving with the product? What benefits have you realized?

We have been able to allocate hours of labor back to customer service and reduce our overall no charges.

Signifyd review by User
User
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Verified Current User
Review Source

"Signifyd Review from Unionmade"

What do you like best?

The easy interface and the fact that using Signifyd has reduced my workload and streamlined productivity in my department.

What do you dislike?

Minor website glitches like getting logged out but that's not unreasonable.

Recommendations to others considering the product

Highly recommend at the very least a trial, you will not want to go back.

What business problems are you solving with the product? What benefits have you realized?

We need to fraud check every

Signifyd review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Verified Current User
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"Fraud Insurance"

What do you like best?

Their dashboard is user friendly, they have great customer support, our systems integrated seamlessly, we can control which orders are sent for review.

What do you dislike?

The 7 day window to submit a claim. Its somewhat short...

What business problems are you solving with the product? What benefits have you realized?

Detecting and avoiding fraud. We have been able to reduce our loss from fraud significantly.

Signifyd review by Administrator in Public Safety
Administrator in Public Safety
Validated Reviewer
Review Source

"Seamless integration with our Magento interface"

What do you like best?

The process of integrating with us was seamless and easy to manage. We found that over time it's come to learn our customer profile exceptionally well and has enhanced our acceptance rate significantly.

What do you dislike?

At first we found the workflow to be a little difficult, however over time they have introduced new features which have enabled us to more accurately be notified of cases which have been rejected and need review.

What business problems are you solving with the product? What benefits have you realized?

Reduced hour manual workload when it comes to fraud management and chargebacks.

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Definitely consider for any e-commerce website"

What do you like best?

Easy to navigate application and interface

What do you dislike?

Unfamiliar with the terminology to determine the approval or unapproval for orders

Recommendations to others considering the product

Make terminology easier to understand when determining approval of an order

What business problems are you solving with the product? What benefits have you realized?

Allowing us to proceed with orders that Shopify originally thought was high risk or fraudulent.

Signifyd review by User
User
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

We used to have to review orders manually for fraud. Now that it is all set up, we can just let Signifyd do it.

What do you dislike?

It does not have a huge database for certain countries and we ship all over the world.

What business problems are you solving with the product? What benefits have you realized?

Chargebacks have decreased.

Signifyd review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Experience!"

What do you like best?

The efficiency of the team getting back to us on inquires and issues.

What do you dislike?

Sometimes reasons for declining purchases is unclear.

Recommendations to others considering the product

Great company!

What business problems are you solving with the product? What benefits have you realized?

They are covering liability on purchases with us. We are able to facilitate more business with a wider reach.

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