What do you like best?
Silkroad's recruiting software has a paperless onboarding software called Redcarpet that integrates very well with OpenHire. Our HR team no longer has to mail individualized packets to new hires.
I also like the candidate dashboard pie chart, which is a screen that shows what stage your candidates are in throughout the recruiting process. It shows how many candidates are in each workflow (number of new applicants, phone interviews, personal interviews, offers extended, offers accepted, etc.), which helps keep things organized.
You are able to create folders to save resumes for future consideration, which is beneficial.
What do you dislike?
The report builders for recruitment metrics are not user friendly and it is difficult to pull data such as time to fill.
When we first started using OpenHire, we were not aware of the restrictions that are placed on each user role. We have a certain number of licenses for hiring managers, recruiters, recruiting managers, interviewers, etc. and when a hiring manager did a key word search and a recruiter did the same search, the results would be different. There are geographic restrictions for the recruiter role. The least restricted user account is for a recruiting manager, so we have had to adjust our user accounts to give key hiring personnel the right type of account, which we were not informed of the differences of each user account.
If I am performing a key word search in Openhire and there are 100+ results, the search will usually have an error after reviewing a few pages of search results.
Formatting job descriptions can be a challenge. Fonts change when you copy and paste a job description and the spacing has to be adjusted several times to get it to look right on our website.
Setting up an interview through OpenHire is not very efficient. I use Microsoft Outlook to schedule interviews instead.
Recommendations to others considering the product
As with any decision, ask yourself what type of benefits you want from an applicant tracking system. If you are looking for a product where you can access metrics with ease, then this may not be the product for you. I know that several improvements have been made since we started using Silkroad in 2012 and there will be some great upgrades in the future. Candidates can easily apply through Indeed.com and LinkedIn, which have been great added features. Overall, my experience using Silkroad has been good, but there are some features that are important to me such as recruiting metrics that are very difficult to retrieve.
What business problems are you solving with the product? What benefits have you realized?
We did not have an applicant tracking system before and OpenHire has simplified posting jobs by integrating with several job boards with a click of a button rather than manually posting. The OpenHire and RedCarpet integration saves us time and our new hires are happy that they don't have to fill out the forms by hand.