SilkRoad Onboarding

SilkRoad Onboarding

3.7
(109)

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SilkRoad Onboarding Reviews

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SilkRoad review by Lisa M.
Lisa M.
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"Using SilkRoad Onboarding to enhance new hire experience"

What do you like best?

I enjoy the fact that I can customize the onboarding experience for new hires based on a variety of factors, from location, position, management role, etc. We gave had minimal issues with new hires having issues accessing the system.

What do you dislike?

I struggle with testing new time related tasks. Onboarding may continue well past the first 5 days, and I like to be able to confirm how new tasks work.

Recommendations to others considering the product

During implementation, have a dedicated team to review current tasks and how you can use the system to improve and enhance the onboarding experience for new hires and your organization.

What business problems are you solving with the product? What benefits have you realized?

Our company first started using SilkRoad Onboarding for HR Coordinators and New Hires. We are now able to expand upon the new hire experience by adding in other teams within our organization. In doing so, managers are more involved with the experience for the new hire.

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SilkRoad review by Matthew C.
Matthew C.
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"Streamlining Day One through Effective Onboarding"

What do you like best?

Being able to send nearly all of the initial Day One New Hire forms/documents greatly speeds up the first day New Hire process and allows for more time spent on orientation, tours, and acclimation to the new job for a new hire. Also, typed forms are superior to handwritten as it negates handwriting interpretation errors

What do you dislike?

I wish the back end were more open to Administrators so that we could customize our forms, notifications and instructions better. Also, being able to export the user data to a spreadsheet/csv would be greatly beneficial.

Recommendations to others considering the product

Take a look at your hiring processes and the number of forms that you require new employees to complete. If you have more than 5 then this would be a good route to go. Everything from tax forms to policy acknowledgements can be done in onboarding and it will greatly streamline your operation.

What business problems are you solving with the product? What benefits have you realized?

Our onboarding times have decreased while at the same time we have been able to provide greater information to candidates prior to their first day so that they have questions already formed when they get here.

What Onboarding solution do you use?

Thanks for letting us know!
SilkRoad review by Administrator in Machinery
Administrator in Machinery
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"Silk Road Learning Review"

What do you like best?

I love the comprehensive features and reporting. There is great flexibility in settings to manage and track training in almost any way you want to. Very customizable to your organization's needs. Online support is usually very responsive and easy to deal with.

What do you dislike?

I wish there was an easier way to make custom reports for people that are not IT pro's that do not understand programming language. Their reporting is already quite flexible, but this would be even better.

Recommendations to others considering the product

There are so many features and options within this platform that you really need to dig in and take the time to learn how all of it works. Also, probably want to talk w/ an experienced person that has used the platform before getting too far into the implementation. Some decisions on how you structure the d.b. can be harder to change later.

What business problems are you solving with the product? What benefits have you realized?

We are managing the many company & regulatory training classes required of all the various positions within the company. Without an LMS like this that is customizable, we would not be able to effectively manage all the different requirements for so many people.

SilkRoad review by Administrator in Wholesale
Administrator in Wholesale
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"SilkRoad's Onboarding platform is great!"

What do you like best?

SilkRoad's Onboarding platform is in my opinion their best platform. We are still in pilot mode but have received great feedback from managers and new hires who have gone through the process! The managers don't even need to login to the system to complete their tasks.

What do you dislike?

The administrative/back end of Onboarding can be hard to get used to at first. Once you get the hang of it, it's not too bad. It also doesn't integrate with our HRIS system - Ceridian, so we have to manually update our data.

What business problems are you solving with the product? What benefits have you realized?

We are trying to improve and streamline our Onboarding process for our whole company. We also want to make sure new hires are set up for success on their first day. We love the digital new hire paperwork, and that the new hire can complete all the paperwork before their first day so they be more productive faster!

SilkRoad review by Administrator
Administrator
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"Great Tool for onboarding large teams quickly"

What do you like best?

We are a staffing firm, who often hire large teams of people for short term projects with clients. Onboarding requirements vary from client to client, and they are notorious for springing a last minute form on us. Silkroad Onboarding allows us to quickly onboard these teams, with minimum effort, and oversee the entire group, to quickly spot when someone is not moving through the process as they should. We can also create our own electronic forms, and add new steps to the process, so as things change, we don't need to wait on anyone to create forms for us.

What do you dislike?

Very little! If you are onboarding a large team, you may find your Inbox gets cluttered with notifications from Silkroad Onboarding, but I'm not sure there's much you can do about that.

What business problems are you solving with the product? What benefits have you realized?

Onboarding large teams of people. This can be done with minimum effort. It's also very easy for us to bring temporary staff on board to assist with the onboarding process, as Silkroad Onboarding is very intuitive and quick to learn.

SilkRoad review by Ashley K.
Ashley K.
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"Used for multiple platforms of training"

What do you like best?

We use SilkRoad Learning across multiple platforms for training delivery. It makes the transfer of information seamless. We can rest assured that all employees company wide are getting the same information and therefore, able to implement it the same.

What do you dislike?

Some of the features are not user friendly. They leave you scratching your head thinking why did they not allow this. But not enough to impact the overall impact of the software.

Recommendations to others considering the product

Definitely take the time to go through Demos and speak to current users. I think they will be able to assist you with knowing what you will be undertaking (as long as they are honest). It will solve problems but with any new software there is a learning process to it. Be ready and aware of that. It did not take us long to "get with it" but there is still a slight process to learning the intricacies of the software.

What business problems are you solving with the product? What benefits have you realized?

We have utilized this to maximize the delivery of training to all employees. All trainings are now found in one place and very easy to follow for the trainee.

SilkRoad review by Lori W.
Lori W.
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"From Laborious to Glorious!"

What do you like best?

I no longer have to manually track nearly 200 HR tasks associated with Onboarding, Life Events, and Offboarding. As St. Louis' fastest-growing business in 2017, Silkroad has accommodated our demand to scale quickly! As a professional consulting firm, our new hires come with high expectations and the ease, organization, and efficiency of SilkRoad Onboarding leave a lasting impression. I am a fan of the continuous improvements and updates. Also, SIlkroad support is responsive and reliable...you can't beat that!

What do you dislike?

I wouldn't mind if some of the functions accommodated greater flexibility (i.e. start dates, notification dates, assignment to persons, etc)

What business problems are you solving with the product? What benefits have you realized?

We have increased information reliability, reduced paperwork burden on new hires and Team Member Services, enabled rapid scaling, and ensured consistent processes are executed in a timely manner.

SilkRoad review by Kathy D.
Kathy D.
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"Implementation was alot of work, but well worth it!"

What do you like best?

Everything is online now and so simple for staff and the new employee! It's a seamless experience now.

What do you dislike?

The only dislike was all the work it took to bring Onboarding live. But it was worth it in the end.

Recommendations to others considering the product

I would recommend this product but communicate that it is time consuming to implement.

What business problems are you solving with the product? What benefits have you realized?

Time saved in Onboarding new employees. With everything electronic now, the employee can begin the process the moment they are hired; instead of waiting until their first day at work.

SilkRoad review by Paul B.
Paul B.
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"Modules individually might be good for some companies"

What do you like best?

I felt the functionality for the Learning (formerly Greenlight) and Performance (formerly Wingspan) modules was fairly comprehensive. There was a decent degree of configuration options and flexibility, Overall, I think you can "get the job done" within each individual module.

What do you dislike?

The modules could not share data between each other (at least not when we used them ...2012-2016). The user interfaces were not the same between the two modules and thus not consistent in how you would navigate and interact with them. It was obvious they were designed by different companies. The UI/UX was dated and in the Learning module, there were multiple pop-up windows that you could get lost in (potentially having 6 open configuring some aspect of a learning).

Recommendations to others considering the product

Certainly look at other vendors. SilkRoad will surely compete well in price and if budget is a number one concern, if you have a decent technical person to go through implementation and act as an ongoing administrator, then they might be the right choice. Otherwise, there are other vendors offering more comprehensive, all-in-one solutions with superior UI/UX.

What business problems are you solving with the product? What benefits have you realized?

We needed a system to manage Learning and Performance and wanted it all in one tool. Compliant learning was able to be managed as well as goals and some aspects of Performance, however the lack of strong, 100% shared data and workflows between modules led us to eventually move to another vendor.

SilkRoad review by Candice N.
Candice N.
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"Sleek and Sweet!"

What do you like best?

I like the fact that the system is user friendly and the upgrades that are making the tool more user friendly in the mobile space are excellent. I also like how well the system integrates so easily with existing systems! Huge win!

What do you dislike?

So far - no issues. We have had a very good working relationship for almost 6 years.

Recommendations to others considering the product

Take advantage of attending your local Silkroad Roadshow. Great way to see updates, bells and whistles in a concise manner.

What business problems are you solving with the product? What benefits have you realized?

Automation and optimization of our former manual Onboarding process. We have realized an increase in time to productivity and Day 1 readiness as a result. We have also enable new hire not to be so overwhelmed day/week one and they get and stay excited ambassadors for our company before they even get there!

SilkRoad review by User
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"It gets the job done"

What do you like best?

Step-by-step guide to getting started when I began this job. I liked being able to track my progress and next steps without having to hassle my new supervisors or HR.

What do you dislike?

Logging in proved cumbersome, especially since I had to initially set it up using credentials different from those I was eventually given by my employer. Sometimes, I have trouble logging in for no apparent reason, and then it seems to randomly work again.

What business problems are you solving with the product? What benefits have you realized?

On-stop spot for tracking onboarding tasks for new hires. Eliminates need for excessive paperwork and manual email reminders.

SilkRoad review by Kimberly F.
Kimberly F.
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"Silkroad great for today's HR"

What do you like best?

I like how the systems recruiting and onboarding communicate.

What do you dislike?

I don't like having to log in separately. Should be a way I can just switch between programs.

Recommendations to others considering the product

Attend connections.

What business problems are you solving with the product? What benefits have you realized?

It appears to be a cost every time I want to make a change that in my mind should be simple. Having new hire complete paperwork pre onboarding cuts down on their time in our office.

SilkRoad review by Administrator in Higher Education
Administrator in Higher Education
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"Upgraded, but still does not meet our needs"

What do you like best?

SilkRoad updated Onboarding this year so the user interface is much better

What do you dislike?

The functionality really doesn't allow us to do what we need. We can't integrate with our current payroll system. We can only assign tasks to DO and not to view or to approve. We have many onboarding tasks and some that require some collaboration between individuals and aren't necessarily assigned to *one* person. Also, there isn't a way to embed training videos or other features that would make getting people onboarding from one place possible.

What business problems are you solving with the product? What benefits have you realized?

We are discontinuing our use of the service.

SilkRoad review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
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"Great ATS and Onboarding Solutions"

What do you like best?

There are a lot of great features with SilkRoad, and specifically OpenHire and RedCarpet. I use OpenHire on a daily basis and find the user interface to be very intuitive and easy to navigate. I like that a lot of candidate communications can be handled and tracked through the system, the workflow process is very clear and the link to RedCarpet is seamless. RedCarpet is such a great tool for onboarding and allows us to orient our employees properly and is adjustable for different types of hires.

What do you dislike?

I would really like a way to build out a strong consultant database and cadre. Consultant hiring is a very different type of recruitment so having a functionality that captures that would be very helpful for our organization and industry.

Recommendations to others considering the product

I would definitely recommend that organizations look into this tool and see if it fits their business, although I do see this as a versatile tool for many different industries.

What business problems are you solving with the product? What benefits have you realized?

The biggest business issue being solved is automation, which saves us a lot of time in using a system like this.

SilkRoad review by Cheryl S.
Cheryl S.
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"Silkroad Learning"

What do you like best?

Silkroad Learning was very easy to implement, and has allowed myself and my team to create content once and use it in multiple instances. This has saved significant time and money spent on content development and deployment. It has allowed me, as an Administrator, to easily push training out to our new hires and to track required training across many organizations within our company. SilkRoad Learning has been easy for our users to implement, as the student portal is very user-friendly.

What do you dislike?

The reporting capability can be difficult to customize. Would love more AdHoc reporting.

Recommendations to others considering the product

Definitely take the time to go through Demos and speak to current users. Attend SilkRoad Connections every year once you become a user. It is a valuable experience to hear the future of the company and the products, and to meet current users to hear/see how they are using the products to their fullest capacity.

What business problems are you solving with the product? What benefits have you realized?

Delivering training to our company and franchise users. SilkRoad Learning has allowed us to save time in content development and deployment to our users. The benefits are numerous, we have been able to better track required training and overall eLearning usage and completion with this system. We have been able to more effectively push required training to our users and involve our supervisors in the tracking of such training via scheduled reporting.

SilkRoad review by User in Computer Software
User in Computer Software
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"OpenHire needs some help"

What do you like best?

The system does a decent job of gathering candidates in one place and allowing the posting of jobs.

What do you dislike?

Poor display of resumes. Recruiting stages aren't flexible and cause reports to be rewritten. Formatting of job postings isn't WYSIWYG. Search capability isn't robust (even a trailing space causes problems). Requires HRIS intervention to add new managers and cost centers.

Recommendations to others considering the product

Make sure you look at all the alternatives.

What business problems are you solving with the product? What benefits have you realized?

Finding and managing candidates to fill company positions. The platform does let us work across separate business units without much issue. Pretty quick turnaround for posting an approved job which speeds up the hiring process.

SilkRoad review by Administrator
Administrator
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"SilkRoad Onboarding "

What do you like best?

The best and most valuable feature of SilkRoad onboarding is the flexibility it gives to really customize to your company's workflow and design.

What do you dislike?

One area that could use improvement is the eForms. Trying to print the eForm and capture all content that was filled in doesn't always work and doesn't look great.

Recommendations to others considering the product

Highly recommend paying the extra cost for an onsite implementation consultant. 100% worth the cost!

What business problems are you solving with the product? What benefits have you realized?

Time to complete onboarding tasks for new hires and being able to track who is responsible for what. We have gone from 30 days to order and get new hires set up with their computer/IT needs to being ready to go on day 1!

SilkRoad review by Administrator
Administrator
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"Great system"

What do you like best?

I like the fact that everything is now so streamlined. We use both the recruiting and onboarding system so we now also have paperless files.

What do you dislike?

I wish there was a way that applicants could alter their application without contacting us to do so. I would think that they could easily log into their portal and make changes that would be updated instantly in their profile.

Recommendations to others considering the product

The service experience afterwards is excellent. The set up is labor intensive so be prepared for that.

What business problems are you solving with the product? What benefits have you realized?

Ease of running reports and tracking data.

Ease of scanning resumes and applications.

Professional appearance on the applicants end as we send them email after they apply and the position is filled.

SilkRoad review by Kim S.
Kim S.
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"Onboarding improved"

What do you like best?

I appreciate the flexibility of the product to be able to adapt to current business practices.

What do you dislike?

There is nothing currently that I dislike. There have been some positive changes with recent releases.

What business problems are you solving with the product? What benefits have you realized?

Our previous onboarding experience for new hires was less than ideal. We were sending paper packets of up to 40 pieces of paper to hires all over the country. SilkRoad helped us to get down to 7 electronic forms that are launched in seconds of the employee accepting the position.

SilkRoad review by Lisa M.
Lisa M.
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"SilkRoad Recruiting"

What do you like best?

I love the support provided from our implementation specialist to project manager, training and support team. We have had excellent support from all levels.

What do you dislike?

I would like to have the ability to make changes to certain forms that, at this time, must be completed by the support team. However, I believe some of those changes will be made available in the future

Recommendations to others considering the product

Silkroad continues to listen to the users and administrators to implement what we want! The team continually is making changes and provides releases to improve the product. I recommend utilizing Silkroad Community to improve your user experience.

What business problems are you solving with the product? What benefits have you realized?

Applicant tracking and recruiting. SilkRoad has allowed us to streamline our recruiting processes. The features allow me to view all jobs that have been posted, closed pending and where the recruiters are in the recruiting process.

SilkRoad review by Rebecca M.
Rebecca M.
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"Great Onboarding platform for process simplification, automation and globalization"

What do you like best?

The ease of set up, the fact changes can easily be made in house means that we can keep all the tasks, trainings and policies up to date.

The dashboard is a wonderful feature for each of the players in the process as they know exactly what they have to do and when it needs to be done.

It has greatly improved our global onboarding and provided a uniform process that has been applied world-wide with customizations in regions where the volume of recruiting warranted it.

What do you dislike?

The reporting feature works well but not when you have a large number of tasks in a workflow and may new hires as the report will only present a certain number of lines at once.

Upgrades to the system have sometimes caused temporary problems with our access.

Recommendations to others considering the product

Hold a workshop with a cross-functional team of everyone involved in the process and have a comprehensive list of pain points. Prioritize these pain points and work with the Silk Road team to see which ones they can help you solve.

What business problems are you solving with the product? What benefits have you realized?

We had new hires starting in our organization and had no idea what was expected of them during their onboarding. They were confused about what they had to do, what they had already done and when it needed to be completed.

We also had many managers not getting ready for their new hire on time as the process was very manual and time consuming.

Silk Road Onboarding has reduced the confusion and workload for both the new hires and their manager.

HR can actively track that associates are

SilkRoad review by Jaymie R.
Jaymie R.
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"I LOVE RedCarpet"

What do you like best?

RedCarpet is the technology we never knew we needed and now cannot live without! My favorite aspect of the product is that is allows for the customization of the onboarding process to our many different programs and locations. Providing new hires access to information before they even come in the first day provides for a much more productive day 1 because they may have completed tasks or come ready with questions based on the information they have been reviewing.

What do you dislike?

I don't think there is anything I dislike. Implementation support was amazing although I wish I had done more needs assessment before building my first workflow.

Recommendations to others considering the product

Go for it!

What business problems are you solving with the product? What benefits have you realized?

We have consolidated all of our new hire paperwork electronically. This allows for the many administrative departments (IT, Accounting, HR) to work simultaneously on their own tasks without having to wait for paperwork to get turned in and then passed around. We now receive high ratings on our onboarding satisfaction surveys because new employees are getting consistent information and in a timely manner.

SilkRoad review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
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"A good way to start a hire off right."

What do you like best?

Configurability/ability to tailor it to the needs of groups with different characteristics.

What do you dislike?

I wish the eform builder that the client has access to were more like that of a program like MS Publisher. The ability to create different layouts and configurability normally done only by Silkroad.

What business problems are you solving with the product? What benefits have you realized?

Legal paperwork: I9, W4, everify, terms of employment, policies, etc. We were able to go from 37 wet signatures to, in most cases, zero.

SilkRoad review by Sarah J.
Sarah J.
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"SilkRoad Review "

What do you like best?

I think Silkroad is very user friendly.

What do you dislike?

I wish Icould see all of things valid for our company, not just for the individual users.

What business problems are you solving with the product? What benefits have you realized?

We do all of our onboarding and recruiting through SilkRoad, I think it is a great tool.

SilkRoad review by User
User
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"Silkroad learning Review"

What do you like best?

I like all the features and how easy it is so click through the programs and search what I would like to learn

What do you dislike?

I can not think of anything that I dislike about this program.

Recommendations to others considering the product

It is a great place to keep track and take courses relative to your career offered by your employer

What business problems are you solving with the product? What benefits have you realized?

Teaching and helping employees learn valuable information about the company and their role

SilkRoad review by Administrator in Banking
Administrator in Banking
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"Smooth Integration from SilkRoad Recruiting"

What do you like best?

We have been able to successfully mirror our own website which gives future employees the feeling of being part of the team before they step foot in the door. Excellent ease of user for the employer and the employee.

What do you dislike?

Periodic lags - harder to create custom forms

What business problems are you solving with the product? What benefits have you realized?

Consistency in the I-9 and eVerify process. Ability to communicate consistently with future employees in a structured manner.

SilkRoad review by Administrator in Financial Services
Administrator in Financial Services
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"User Friendly "

What do you like best?

My favorite Silkroad portal is RedCarpet, it is user friendly and our new hires have easy access to complete their required forms. New feature also allows us to easily add new forms to the system.

What do you dislike?

Openhire is ok, but we don't use it to its full potential because there are lot of steps to move employees to new hiring stages.

Recommendations to others considering the product

Redcarpet is the way to go

What business problems are you solving with the product? What benefits have you realized?

Less manual paperwork for new hires.

SilkRoad review by Taylor J.
Taylor J.
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"Great technology, helpful customer service team."

What do you like best?

I like the organization of the task reminders.

What do you dislike?

The organization of the site can be confusing at times.

What business problems are you solving with the product? What benefits have you realized?

A smoother, more consistent onboarding process.

SilkRoad review by Administrator in Management Consulting
Administrator in Management Consulting
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"New Hires Impacted by the Onboarding Portal"

What do you like best?

The onboarding portal is customize-able and easy to update. That second face to the platform really adds impact to our onboarding process. New Hires love it and state its very user-friendly.

What do you dislike?

The additional cost for everything - there should be a loyalty discount when you want to purchase an additional event or portal.

What business problems are you solving with the product? What benefits have you realized?

Paperless environment along with improvement in engagement.

SilkRoad review by Administrator in Automotive
Administrator in Automotive
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"Silk (RedCarpet)"

What do you like best?

The ability to control all the communications with the new hires.

What do you dislike?

The system was unable to integrate with our current HRIS.

What business problems are you solving with the product? What benefits have you realized?

Gathering new hire data as soon as possible. Communicating internal tasks to teams for a quality experience for our new hire. Enabling our new hires to be able to complete training and the material.

SilkRoad review by Philip C.S. L.
Philip C.S. L.
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"Complexity made simple"

What do you like best?

Various key features are intuitive, flexible, easy to learn and use from users' perspectives. Mobile friendliness is helpful. We also received good feedback from internal and external stakeholders. Organized and professional project manager offered during implementation phase.

What do you dislike?

Like any SAAS solutions; various system limitations so workarounds, internal expectations settings and change management are critical for projects' success and users adoption.

Support and some new features could be too US centric and relevant; wish to have more relevance for APAC and Greater China countries.

Recommendations to others considering the product

Seamless project management and implementation with SR PM and consultants are essential.

Need to lead good change management and set stakeholders' expectations to achieve good feedback and user adoption.

What business problems are you solving with the product? What benefits have you realized?

Need to streamline paper based Recruitment process through this new eRecruitment solutions. Talent Pool and channels integration are important to positively impact Talent Acquisition KPIs.

SilkRoad review by User in Higher Education
User in Higher Education
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"User friendly tools that are consistently improving "

What do you like best?

My favorite SilkRoad tool is undoubtedly RedCarpet (SilkRoad Onboarding). This is a great tool for onboarding and streamlining a variety of different tasks and forms. OpenHire (SilkRoad Recruiting) is also quite user friendly and our Hiring Managers are able to learn the system very quickly.

What do you dislike?

The technical support at SilkRoad can take a while to help fix issues (although they are getting better). Also, the reporting tools in SilkRoad Recruiting are not as robust as I would like, but we are still able to use them to gain valuable information. Also, some of the interfaces/buttons in SilkRoad Recruiting are a bit cumbersome.

Recommendations to others considering the product

Overall, the tools are very useful. I am encouraged to see that each update they announce seems to really improve the systems. RedCarpet is worthwhile and OpenHire is most useful because the two systems are integrated for easy (one-way) transfers of new hire records.

What business problems are you solving with the product? What benefits have you realized?

After using a manual paper process for applications and new hire paperwork, the SilkRoad ATS and Onboarding tools have helped us save lots of time by automating administrative tasks. Overall, SilkRoad has helped us most by saving time and allowing us to stay organized.

SilkRoad review by Lori D.
Lori D.
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"User friendly experience!"

What do you like best?

Silkroad's talent management solutions somehow manage to be both robust and user friendly. This is an amazing accomplishment in an industry that seems to pride itself on either being so complex you need a degree in computer science to use or being so simple that you have no real functionality. If I can get a 70 year old technical recruiter using the system and still provide a tier 1 experience for my users then sign me up.

What do you dislike?

While they have made great strides in reporting there is still a ways to go to make it a true source of analytic information. I'm hoping that they add a reporting module at some point to allow full use of the data possibilities of the system.

Recommendations to others considering the product

Relax a little. Implementation is a breeze. Trust your consultant and be open to new ideas and you won't have any problems.

What business problems are you solving with the product? What benefits have you realized?

We were totally paper before these systems. Through our use of these products we have streamlined onboarding, improved our applicant experience with the ATS, and improved our performance management processes. All in all it has been a huge success.

SilkRoad review by Charles L.
Charles L.
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"Our experience with Silkroad Recruiting, Onboarding, and Wingspan"

What do you like best?

Categorically-driven onboarding is effective in a multi-location decentralized environment where many remote departments are required to collaborate to bring on a new hire.

What do you dislike?

In the recruiting software, we struggle with OFCCP compliance and reporting issues almost daily. We're unable to force steps in the recruiting process, which makes managing a field team of recruiters nearly impossible. Additionally, reporting is very difficult and we can generally not pull the data we need to report or analyze.

Most recent rollout of software upgrades to Wingspan caused an internal disaster that resulted in us having to go back to senior management at Silkroad to downgrade to a previous version of the software. Rolling out an upgrade in Q4, which is our annual review time, was poorly thought through.

In Silkroad Recruiting, as related to this upgrade, major gaps in applicant profile data.

Among the vendors that we work with, it is well-known that Silkroad is amongst one of the more challenging vendors to partner with. Silkroad tends to be quick to blame other vendors when issues arise, which will generally stall any resolution - and most often this is a Silkroad issue in the end.

Recommendations to others considering the product

We are a multinational organization of nearly 8,000 employees and almost 400 locations. We have a decentralized HR model and this product is managed through the corporate headquarters. Because of our organizational design, rolling out changes with this software is very challenging and is not enforcable. If you are a smaller 1-2 recruiter organization, or have a centralized model, this software would be far easier to manage to your own business processes.

What business problems are you solving with the product? What benefits have you realized?

We're able to automate the candidate apply process - versus accepting email resumes and tracking in an Excel spreadsheet.

It's difficult to identify a lot of benefits. We spend a significant amount of time trying to maintain and troubleshoot the existing processes and ongoing/new issues as we identify those.

SilkRoad review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
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"My Real Thoughts on SilkRoad"

What do you like best?

Red Carpet is the best tool. OpenHire is fairly easy to navigate through.

What do you dislike?

The system cannot integrate with any other outside tool. No video Interview vendor or CRM tool can interview based on the current platform

No candidate support for OpenHire. Expectation that the customer come first have fallen by the wayside. If you want technical support, you have to pay 15K to have a dedicated administrator who provides the standard answer.. let me check with my developers. I wish I could get paid 15K to give that answer.

Report writer to restrictive. if you want a custom report, need to pay 1000 to 2500.

Poor candidate sourcing which is huge mistake. I can see us dropping OpenHire in the next 12-24 months

Recommendations to others considering the product

If I cannot integrate OpenHire with tools like CRM and Video Interviewing, that is a huge problem. Plus, you take away candidate support and create extra work for your customer who are not technical gurus of the system is leading me to look at other systems in the next two year.

I cannot recommend OpenHire to anyone. I do like RedCarpet but other tools need to go.

What business problems are you solving with the product? What benefits have you realized?

I am trying to figure out how I can have an integrated CRM and ATS and I need a system that I can source that provides great results

SilkRoad review by Sameera H.
Sameera H.
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"This product will do the job for a small company, but they have awful cust. service!"

What do you like best?

For a small company, this is a reasonably priced ATS that helped us achieve some of the productivitiy that we were looking for. It was much better than what we had before which was absolutely nothing. We really liked the reporting features of SilkRoad which minimized the time it took to look at data that we had otherwise run manually.

What do you dislike?

It is not very user friendly or intuitive. It takes a while for us to find certain buttons or features we are looking for. Also, the response time of their customer service/help desk is awful. Sometimes our tickets would be marked as resolved, and nobody had even gotten back to us with an answer. When speaking to some of the representatives on the phone, they often were very rude with us.

Recommendations to others considering the product

Not a good product if you expect to ask their employees questions and if you need help changing anything.

What business problems are you solving with the product? What benefits have you realized?

Although SilkRoad is an okay temporary solution for a small business, overall I don't think it is a long term solution. The product is subpar and the customer service is awful. Even the initial training sessions were not thorough and they were having several technical issues during our webinar. My company researched for alternatives and there are several newer companies coming out that are much more advanced in terms of User Experience and Usability and also less expensive, with full functionality. We were looking for a solution to maintain and organize our talent pipeline for current and future job openings, SilkRoad helped us do this - but it is preventing us from taking our recruitment to the next level. We are looking for a fully intigrated, all encomposing HRIS so this just didn't meet our needs anymore.

SilkRoad review by Peann T.
Peann T.
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"User-friendly but the reporting tools are not comprehensive enough"

What do you like best?

1. Userfriendly user interface

2. Easy to find online guide

What do you dislike?

The reporting tool is not flexible and not comprehensive enough. It is not user-friendly either. The format of the exported data is also disrupted. The quality of the customer support team is very far from the satisfaction level. The response is very slow and sometimes even not relevant. We, as the customer, need to proactively ask for updates all the time.

What business problems are you solving with the product? What benefits have you realized?

1. recruitment process admin

2. new hire onboarding admin

Benefits

- Less paper needs to be used to print documents

- Able to monitor process progress

- Able to automate several reporting

SilkRoad review by Administrator in Consumer Services
Administrator in Consumer Services
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"Best Recruiting and Onboarding System"

What do you like best?

I love the ease which you can navigate the system. I love that it can be used on everything from a PC to your smartphone

What do you dislike?

The only thing I have issues is with the delay with the onboarding email process when a new hire has an AOL email address

Recommendations to others considering the product

I have recommended this product to others.

What business problems are you solving with the product? What benefits have you realized?

I avoids me from going from facility to facility to on board a new hire. I don't spend 3 hours with a new hire.

SilkRoad review by Ilana D.
Ilana D.
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"Implementation of OpenHire was horrible, but once we went live, it was good"

What do you like best?

It was very easy to organize candidate profiles and train managers to review resumes through the online portal. Previously, we used email to receive all applicants, so this was a huge step for us. The system allowed HR to be more organized and provide adhoc reports quickly and completely.

What do you dislike?

Would like to have been able to schedule group interviews via email. The system allows you to schedule interviews by integrating with outlook, but if I wanted to schedule multiple candidates for one time slot, which we did often, the system could not support it.

Also, implementation was terrible. To the point we almost decided to cancel our contract. Communication between sales and the implementation team was not well executed and we were promised features (such as group interview scheduling through outlook) which the system did not support. The time to go live also took a long time considering we didn't need to transfer data. We were starting from scratch and this should have taken 2-4 weeks instead of the 12 they allotted.

What business problems are you solving with the product? What benefits have you realized?

Everything was being tracked via email and printed resumes. It became a paperwork nightmare and we would interview people over and over again because we had no idea that someone already spoke to them a few years ago. This caused double work and false hopes for candidates that were not a fit for the company.

SilkRoad review by Administrator in Consumer Goods
Administrator in Consumer Goods
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Verified Current User
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"SilkRoad"

What do you like best?

SilkRoad is a user friendly system. It is a very good ATS. may

Not have all the bells and whistles some of the others have but a great option if you want an easy to use system to retain your req and candidate data, post your jobs etc

What do you dislike?

Interview scheduling

Ability to confirm columns

What business problems are you solving with the product? What benefits have you realized?

We needed a system that could be used throughout our company and was not complicated to use.

SilkRoad review by Erin S.
Erin S.
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"Helpful Products"

What do you like best?

Red Carpet has been my favorite product as it has allowed us to automate a lot of a new hires setup. OpenHire has also allowed us to be more efficient than our old email way of hiring people. The products have helped us streamline and allowed us to concentrate on other priorities.

What do you dislike?

From the employee/user perspective the products are great and easy to use; the administration side is another story. Many of the products, especially Wingspan, are complicated and not very intuitive from the administrators side. Also, the support team is helpful when you call but not very responsive when you email.

Recommendations to others considering the product

Be sure to spend a lot of time evaluating the administrator side. We focused too much on the end user side and did not realize the complexity of the administrator side; especially of Wingspan.

What business problems are you solving with the product? What benefits have you realized?

We have solved much of our manual processes with these products. They have allowed us to be more efficient from reviewing resumes to hiring, to onboarding and then to managing performance. We had very manual, paper focused processes before and things would often fall through the cracks. These products have really helped us manage our processes and keep records of everything.

SilkRoad review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
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"SilkRoad Recruiting and RedCarpet"

What do you like best?

Silk Road Recruiting and Red Carpet are very easy to navigate, extremely user friendly and the fact that the job posting goes out to so many job boards makes it easier for us to get quality resumes rather than relying on just a handful of job boards.

What do you dislike?

I wish Silk Road recruiting had the ability to be able to reset users passwords from the backend - I am looking at it from the Administrator's access within the system.

What business problems are you solving with the product? What benefits have you realized?

Not any at the moment

SilkRoad review by Sean T.
Sean T.
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Verified Current User
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"Integration into existing systems is clumsy, cumbersome and can be expensive"

What do you like best?

The interface is customizable, There is a great deal of flexibility as to can be added for candidates, supervisors and other users.

What do you dislike?

What I didn't like

1. Implementation team is of little help. I heard 'no' often when asking questions on implementation.

2.There is next to zero development assistance in integrating their product into you existing system.

3.My overall feel was after we signed the contract, we were at their mercy. Because there was no development assistance, we needed to hire a contractor. The directions to the contractor were not clear, this made the process more expensive. Silkroad overshot their delivery of the interface...by four months.

Recommendations to others considering the product

be prepared for hidden implementation costs and frustration with the project implemenation team. Any changes post implementation will be extremely painful and slow.

silkroad is not very prompt on responses.

What business problems are you solving with the product? What benefits have you realized?

We used OpenHire and RedCarpet for candidate management and onboarding. This is still not a truly automated process, as a few of our vendors apparently dont play well with Silkroad. The frustrating part was, Silkroad was not very flexible, and did not seem too concerned with our issues. I left the company that I implemented this product at, but for their sake, I would count down the moments to when they can leave the contract.

SilkRoad review by User in Higher Education
User in Higher Education
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"Review of Silk Road"

What do you like best?

Tough question, there is not a whole lot I like about this product. Since I have been using it for 3 years now, I would say my familiarity with the product.

What do you dislike?

This product is not intuitive, it is not user friendly. My end users have a series of limitations and constraints.

What business problems are you solving with the product? What benefits have you realized?

We use this as our applicant tracking system. It has served our needs, however, we are switching to a new tool this year.

SilkRoad review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
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"Not recruiter or user friendly"

What do you like best?

The platform does the bare necessities of what is needed

What do you dislike?

ease of use for hiring managers - they have to log onto the platform to disposition candidates

What business problems are you solving with the product? What benefits have you realized?

There needs to be a better reporting function. There are too many inconsistent issues to name.

SilkRoad review by Administrator in Higher Education
Administrator in Higher Education
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"Wonderful Products"

What do you like best?

I enjoy the capability of the systems as well as the fact that they 'talk' directly to one another. The customer service team is great. The updates are always beneficial. The annual conference is well worth the time and money - I've learned a lot in the two years I've attended.

What do you dislike?

If I had to choose I criticism, it would be communication. SilkRoad sends a lot of emails and it can be overwhelming at time.

I recently had to contact customer care to ask about the applicant support telephone line not working (when an applicant called to inform me). I was told that the applicant support line was shut down and it was now our responsibility to assist the applicants with troubleshooting. The customer care representative gave me a few tips (when I asked for them). I would have liked to have had this information prior to the 'shut down' and I feel as though the troubleshooting tips and tricks would have been a must for each company to have.

Recommendations to others considering the product

Great products, great support, very friendly staff

What business problems are you solving with the product? What benefits have you realized?

We have utilized the software for many different processes on campus. We use SilkRoad Recruiting for all staff, faculty, adjunct, and term/temporary positions at the university. We have also recently begun utilizing SilkRoad Onboarding all of our temporary employees as well.

SilkRoad review by Beth C.
Beth C.
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Verified Current User
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"SilkRoad's Greenlight has helped move us into the 21st Century"

What do you like best?

The functionality and user friendly/intuitive nature of GreenLight have been a tremendous asset for our organization and have provided us with tools we've never had before that provide limitless developmental opportunities for our employees.

What do you dislike?

The interface between GreenLight and another SilkRoad product we have, WingSpan, could be much better. The 2 systems are very different from one another and we currently are not utilizing a single sign on which would be helpful.

What business problems are you solving with the product? What benefits have you realized?

Almost immediately upon implementation we started to see employees utilizing the training material within GreenLight. It has added an entirely new level of training options for our employees which they seem to appreciate. In addition, company-wide training/development is now created, tracked and maintained in ways that weren't possible before we had GreenLight.

SilkRoad review by User in Internet
User in Internet
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"Silk Road HR "

What do you like best?

I like its ease of use and the fact that it makes keeping all my HR information together in one place a breeze.

What do you dislike?

There will never be a replacement for the personal touch HR requires. However this program makes the more mundane paperwork and admin tasks much easier.

What business problems are you solving with the product? What benefits have you realized?

This allows employees to enter, store, and find their personal information and benefits options much more easily. Less time is spent writing emails to HR employees for answers that are easily found in the benefits explanations available on the silk road program.

SilkRoad review by Administrator
Administrator
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Verified Current User
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"Very Poor Experience"

What do you like best?

At first the customer service was great. It quickly went down hill with all of the products that we have. We had many consultants from SilkRoad who worked very hard to get us where we needed to be but unfortunately we were never able to get there.

What do you dislike?

We were billed for services we did not make use of. We did not receive the help we needed to set up the products.

Recommendations to others considering the product

Don't

What business problems are you solving with the product? What benefits have you realized?

We were attempting to solve our issue with LMS and performance evaluations. We realized that WingSpan is not intuitive for our users and we need to find a more intuitive system.

SilkRoad review by Administrator in Insurance
Administrator in Insurance
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Verified Current User
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"On the fence on this one!"

What do you like best?

The silkroad system itself seem pretty easy to set up information and for the end user to use. The employees found the system pretty simple and easy to use. The system was simple to navigate for the end user. Kicking of the process was simple and we had no major issues with bugs in the system. Overall I would say the easy of the system was a success.

What do you dislike?

The customer support team was not helpful to us when we were trying to set up our information. We had several issues when we were trying to set up the system for our goal setting process. We had a great deal of difficutly being able to get assistance and answers to our questions. We had to threaten the cancellation of our contract before we were able to find someone who was willing to assist us. There were many unreturned phone calls and emails. My company felt that what we were promised was not delivered to us. We had difficulty getting the system to do what we wanted it to. We were very detailed in what we wanted out of a system before we purchased it. We overall did not feel we got good customer service.

Recommendations to others considering the product

Make sure you get a contact for a support person who will be able to assist you and return you calls and emails.

What business problems are you solving with the product? What benefits have you realized?

We had several issues with the people who were supposed to help us set up the program.

Kate from G2 Crowd

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