SilkRoad Performance

(23)
3.6 out of 5 stars

Create a culture of continuous feedback, goal-setting, and appraisal for every employee journey.

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SilkRoad review by <span>Paul B.</span>
Paul B.
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Invitation from G2 Crowd
Reviewed On

Modules individually might be good for some companies

What do you like best?

I felt the functionality for the Learning (formerly Greenlight) and Performance (formerly Wingspan) modules was fairly comprehensive. There was a decent degree of configuration options and flexibility, Overall, I think you can "get the job done" within each individual module.

What do you dislike?

The modules could not share data between each other (at least not when we used them ...2012-2016). The user interfaces were not the same between the two modules and thus not consistent in how you would navigate and interact with them. It was obvious they were designed by different companies. The UI/UX was dated and in the Learning module, there were multiple pop-up windows that you could get lost in (potentially having 6 open configuring some aspect of a learning).

Recommendations to others considering the product

Certainly look at other vendors. SilkRoad will surely compete well in price and if budget is a number one concern, if you have a decent technical person to go through implementation and act as an ongoing administrator, then they might be the right choice. Otherwise, there are other vendors offering more comprehensive, all-in-one solutions with superior UI/UX.

What business problems are you solving with the product? What benefits have you realized?

We needed a system to manage Learning and Performance and wanted it all in one tool. Compliant learning was able to be managed as well as goals and some aspects of Performance, however the lack of strong, 100% shared data and workflows between modules led us to eventually move to another vendor.

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SilkRoad review by <span>Lindsay E.</span>
Lindsay E.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Great partner

What do you like best?

Our key selection criteria was a software product that provided flexibility. We are a mid-sized organization without a lot of controls and rules in place when it comes to the people side of things. We needed a product that matched our culture and SilkRoad has absolutely been a great partner for us. The implementation team has been fantastic. All highly competent and helpful people. They made the process as painless as possible.

What do you dislike?

The different products don't talk to one another. SilkRoad seems to be working on this through their Connect product. Currently it's not a fully integrated suite. Reporting is fairly basic.

Recommendations to others considering the product

Consider using their innovative consulting service. It's additional cost but well worth it. It's extremely hard to make configuration decisions when you're not an expert user of the system. The consultants bridge the gap between the system and your needs.

What business problems are you solving with the product? What benefits have you realized?

Move manual processes and reporting to enterprise software suite. We had no software for recruiting, training, and performance. We've realized a huge benefit from implementing SilkRoad.

What Performance Management solution do you use?

Thanks for letting us know!
SilkRoad review by <span>Lori D.</span>
Lori D.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

User friendly experience!

What do you like best?

Silkroad's talent management solutions somehow manage to be both robust and user friendly. This is an amazing accomplishment in an industry that seems to pride itself on either being so complex you need a degree in computer science to use or being so simple that you have no real functionality. If I can get a 70 year old technical recruiter using the system and still provide a tier 1 experience for my users then sign me up.

What do you dislike?

While they have made great strides in reporting there is still a ways to go to make it a true source of analytic information. I'm hoping that they add a reporting module at some point to allow full use of the data possibilities of the system.

Recommendations to others considering the product

Relax a little. Implementation is a breeze. Trust your consultant and be open to new ideas and you won't have any problems.

What business problems are you solving with the product? What benefits have you realized?

We were totally paper before these systems. Through our use of these products we have streamlined onboarding, improved our applicant experience with the ATS, and improved our performance management processes. All in all it has been a huge success.

SilkRoad review by <span>Heather K.</span>
Heather K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

SilkRoad Suite of Products

What do you like best?

We use the SilkRoad products - HRIS, Onboarding, Performance and Recruiting... we like the ease of use of the products - very user friendly.

What do you dislike?

In HeartBeat, reporting functionality is limited. And, permissions can be tricky if you don't participate in the training to understand what the permission rules are (for all the suite).

It does not integrate well with ADP WorkforceNow.

Recommendations to others considering the product

Make sure the implementation projects are staffed appropriately from the business perspective and make sure that the stakeholders for the product are "bought in."

What business problems are you solving with the product? What benefits have you realized?

We have been able to have a centralized location to organize our employee data.

SilkRoad review by <span>Peann T.</span>
Peann T.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

User-friendly but the reporting tools are not comprehensive enough

What do you like best?

1. Userfriendly user interface

2. Easy to find online guide

What do you dislike?

The reporting tool is not flexible and not comprehensive enough. It is not user-friendly either. The format of the exported data is also disrupted. The quality of the customer support team is very far from the satisfaction level. The response is very slow and sometimes even not relevant. We, as the customer, need to proactively ask for updates all the time.

What business problems are you solving with the product? What benefits have you realized?

1. recruitment process admin

2. new hire onboarding admin

Benefits

- Less paper needs to be used to print documents

- Able to monitor process progress

- Able to automate several reporting

SilkRoad review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

SilkRoad Technology Review

What do you like best?

The OpenHire (recruiting) product is very user friendly, customizable and has great manager features. The business that I was a part of also used WingSpan (performance management/comp.), RedCarpet (onboarding) and HeartBeat (HRMS). They have a wide array of products and a few of them have the capability to exchange information back and forth (OpenHire & RedCarpet). The implementation teams were always very helpful and provided great realistic timelines.

What do you dislike?

When we first signed up their customer service was much better. Now they have gotten to big and their customer service is lacking or they don't have enough resources or they aren't well informed. Their HeartBeat system doesn't have a lot of capabilities and many things are still very manual. The reporting is awful and there is no ability to do custom reports (which we weren't aware of). We were under the understanding that the products talked to each other so we could cut down on multiple entry and passwords and this wasn't the case, you had to implement a separate program that you could do data exchanges (but this was still manual).

Recommendations to others considering the product

Do your due diligence and ask a lot of questions. Don't just have them show you what they want to show you in the demos. Get a list of customers to do interviews with so you get a real taste of the systems you are looking to buy. And if implementing multiple systems don't do all at once, take your time and involve the business so they buy into the product as well.

What business problems are you solving with the product? What benefits have you realized?

Cutting down on multiple entry into multiple systems and one platform to have a similar look and feel for end users as well as save money.

We really didn't see any benefits as we kept having to shell out money and spend money on additional modules to help enhance our portfolio.

Kate avatar
Kate from G2 Crowd

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