SilkRoad
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SilkRoad

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3.5 out of 5 stars
59 7.0 / 10
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SilkRoad's Life Suite is an innovative talent management system that's powered by social, mobile, analytic and cloud technology to engage every employee from pre-hire to retire.
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SilkRoad Reviews (59)

Red Carpet has been my favorite product as it has allowed us to automate a lot of a new hires setup. OpenHire has also allowed us to be more efficient than our old... Read More
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Erin S.
Administrator in Non-Profit Organization Management
Silkroad's Greenlight solution is simple to master for the LMS savvy and quick to bring online. With the SAAS solution and no internal hardware I was able to bring a... Read More
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Patrick L.
Administrator in Semiconductors
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Helpful Products

What do you like best?

Red Carpet has been my favorite product as it has allowed us to automate a lot of a new hires setup. OpenHire has also allowed us to be more efficient than our old email way of hiring people. The products have helped us streamline and allowed us to concentrate on other priorities.

What do you dislike?

From the employee/user perspective the products are great and easy to use; the administration side is another story. Many of the products, especially Wingspan, are complicated and not very intuitive from the administrators side. Also, the support team is helpful when you call but not very responsive when you email.

Recommendations to others considering the product

Be sure to spend a lot of time evaluating the administrator side. We focused too much on the end user side and did not realize the complexity of the administrator side; especially of Wingspan.

What business problems are you solving? What benefits have you realized?

We have solved much of our manual processes with these products. They have allowed us to be more efficient from reviewing resumes to hiring, to onboarding and then to managing performance. We had very manual, paper focused processes before and things would often fall through the cracks. These products have really helped us manage our processes and keep records of everything.

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Our experience with Silkroad Recruiting, Onboarding, and Wingspan

What do you like best?

Categorically-driven onboarding is effective in a multi-location decentralized environment where many remote departments are required to collaborate to bring on a new hire.

What do you dislike?

In the recruiting software, we struggle with OFCCP compliance and reporting issues almost daily. We're unable to force steps in the recruiting process, which makes managing a field team of recruiters nearly impossible. Additionally, reporting is very difficult and we can generally not pull the data we need to report or analyze.

Most recent rollout of software upgrades to Wingspan caused an internal disaster that resulted in us having to go back to senior management at Silkroad to downgrade to a previous version of the software. Rolling out an upgrade in Q4, which is our annual review time, was poorly thought through.

In Silkroad Recruiting, as related to this upgrade, major gaps in applicant profile data.

Among the vendors that we work with, it is well-known that Silkroad is amongst one of the more challenging vendors to partner with. Silkroad tends to be quick to blame other vendors when issues arise, which will generally stall any resolution - and most often this is a...

Recommendations to others considering the product

We are a multinational organization of nearly 8,000 employees and almost 400 locations. We have a decentralized HR model and this product is managed through the corporate headquarters. Because of our organizational design, rolling out changes with this software is very challenging and is not enforcable. If you are a smaller 1-2 recruiter organization, or have a centralized model, this software would be far easier to manage to your own business processes.

What business problems are you solving? What benefits have you realized?

We're able to automate the candidate apply process - versus accepting email resumes and tracking in an Excel spreadsheet.

It's difficult to identify a lot of benefits. We spend a significant amount of time trying to maintain and troubleshoot the existing processes and ongoing/new issues as we identify those.

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Administrator in Medical Devices - SilkRoad Review Author
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SilkRoad Technology Review

What do you like best?

The OpenHire (recruiting) product is very user friendly, customizable and has great manager features. The business that I was a part of also used WingSpan (performance management/comp.), RedCarpet (onboarding) and HeartBeat (HRMS). They have a wide array of products and a few of them have the capability to exchange information back and forth (OpenHire & RedCarpet). The implementation teams were always very helpful and provided great realistic timelines.

What do you dislike?

When we first signed up their customer service was much better. Now they have gotten to big and their customer service is lacking or they don't have enough resources or they aren't well informed. Their HeartBeat system doesn't have a lot of capabilities and many things are still very manual. The reporting is awful and there is no ability to do custom reports (which we weren't aware of). We were under the understanding that the products talked to each other so we could cut down on multiple entry and passwords and this wasn't the case, you had to implement a separate program that you could do data exchanges (but this was still manual).

Recommendations to others considering the product

Do your due diligence and ask a lot of questions. Don't just have them show you what they want to show you in the demos. Get a list of customers to do interviews with so you get a real taste of the systems you are looking to buy. And if implementing multiple systems don't do all at once, take your time and involve the business so they buy into the product as well.

What business problems are you solving? What benefits have you realized?

Cutting down on multiple entry into multiple systems and one platform to have a similar look and feel for end users as well as save money.

We really didn't see any benefits as we kept having to shell out money and spend money on additional modules to help enhance our portfolio.

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Great partner

What do you like best?

Our key selection criteria was a software product that provided flexibility. We are a mid-sized organization without a lot of controls and rules in place when it comes to the people side of things. We needed a product that matched our culture and SilkRoad has absolutely been a great partner for us. The implementation team has been fantastic. All highly competent and helpful people. They made the process as painless as possible.

What do you dislike?

The different products don't talk to one another. SilkRoad seems to be working on this through their Connect product. Currently it's not a fully integrated suite. Reporting is fairly basic.

Recommendations to others considering the product

Consider using their innovative consulting service. It's additional cost but well worth it. It's extremely hard to make configuration decisions when you're not an expert user of the system. The consultants bridge the gap between the system and your needs.

What business problems are you solving? What benefits have you realized?

Move manual processes and reporting to enterprise software suite. We had no software for recruiting, training, and performance. We've realized a huge benefit from implementing SilkRoad.

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User in Higher Education - SilkRoad Review Author
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User friendly tools that are consistently improving

What do you like best?

My favorite SilkRoad tool is undoubtedly RedCarpet (SilkRoad Onboarding). This is a great tool for onboarding and streamlining a variety of different tasks and forms. OpenHire (SilkRoad Recruiting) is also quite user friendly and our Hiring Managers are able to learn the system very quickly.

What do you dislike?

The technical support at SilkRoad can take a while to help fix issues (although they are getting better). Also, the reporting tools in SilkRoad Recruiting are not as robust as I would like, but we are still able to use them to gain valuable information. Also, some of the interfaces/buttons in SilkRoad Recruiting are a bit cumbersome.

Recommendations to others considering the product

Overall, the tools are very useful. I am encouraged to see that each update they announce seems to really improve the systems. RedCarpet is worthwhile and OpenHire is most useful because the two systems are integrated for easy (one-way) transfers of new hire records.

What business problems are you solving? What benefits have you realized?

After using a manual paper process for applications and new hire paperwork, the SilkRoad ATS and Onboarding tools have helped us save lots of time by automating administrative tasks. Overall, SilkRoad has helped us most by saving time and allowing us to stay organized.

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