SilkRoad

(13)
3.5 out of 5 stars

SilkRoad's Life Suite is a talent management system that's powered by social, mobile, analytic and cloud technology to engage every employee from pre-hire to retire.

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Showing 13 SilkRoad reviews
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SilkRoad review by <span>Sarah J.</span>
Sarah J.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
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SilkRoad Review

What do you like best?

I think Silkroad is very user friendly.

What do you dislike?

I wish Icould see all of things valid for our company, not just for the individual users.

What business problems are you solving with the product? What benefits have you realized?

We do all of our onboarding and recruiting through SilkRoad, I think it is a great tool.

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SilkRoad review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
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Verified Current User
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My Real Thoughts on SilkRoad

What do you like best?

Red Carpet is the best tool. OpenHire is fairly easy to navigate through.

What do you dislike?

The system cannot integrate with any other outside tool. No video Interview vendor or CRM tool can interview based on the current platform

No candidate support for OpenHire. Expectation that the customer come first have fallen by the wayside. If you want technical support, you have to pay 15K to have a dedicated administrator who provides the standard answer.. let me check with my developers. I wish I could get paid 15K to give that answer.

Report writer to restrictive. if you want a custom report, need to pay 1000 to 2500.

Poor candidate sourcing which is huge mistake. I can see us dropping OpenHire in the next 12-24 months

Recommendations to others considering the product

If I cannot integrate OpenHire with tools like CRM and Video Interviewing, that is a huge problem. Plus, you take away candidate support and create extra work for your customer who are not technical gurus of the system is leading me to look at other systems in the next two year.

I cannot recommend OpenHire to anyone. I do like RedCarpet but other tools need to go.

What business problems are you solving with the product? What benefits have you realized?

I am trying to figure out how I can have an integrated CRM and ATS and I need a system that I can source that provides great results

What Onboarding solution do you use?

Thanks for letting us know!
SilkRoad review by <span>Erin S.</span>
Erin S.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Helpful Products

What do you like best?

Red Carpet has been my favorite product as it has allowed us to automate a lot of a new hires setup. OpenHire has also allowed us to be more efficient than our old email way of hiring people. The products have helped us streamline and allowed us to concentrate on other priorities.

What do you dislike?

From the employee/user perspective the products are great and easy to use; the administration side is another story. Many of the products, especially Wingspan, are complicated and not very intuitive from the administrators side. Also, the support team is helpful when you call but not very responsive when you email.

Recommendations to others considering the product

Be sure to spend a lot of time evaluating the administrator side. We focused too much on the end user side and did not realize the complexity of the administrator side; especially of Wingspan.

What business problems are you solving with the product? What benefits have you realized?

We have solved much of our manual processes with these products. They have allowed us to be more efficient from reviewing resumes to hiring, to onboarding and then to managing performance. We had very manual, paper focused processes before and things would often fall through the cracks. These products have really helped us manage our processes and keep records of everything.

SilkRoad review by User in Internet
User in Internet
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Silk Road HR

What do you like best?

I like its ease of use and the fact that it makes keeping all my HR information together in one place a breeze.

What do you dislike?

There will never be a replacement for the personal touch HR requires. However this program makes the more mundane paperwork and admin tasks much easier.

What business problems are you solving with the product? What benefits have you realized?

This allows employees to enter, store, and find their personal information and benefits options much more easily. Less time is spent writing emails to HR employees for answers that are easily found in the benefits explanations available on the silk road program.

SilkRoad review by Administrator
Administrator
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
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HR Modules That Work Together Or Independently

What do you like best?

You can build out a basic HRIS system relatively quickly and add modules as your budget or department needs change.

What do you dislike?

In my experience, the quality of project managers varies. Some were extremely knowledgeable about SilkRoad and HR process, others did not know the product capabilities very well. Also, the modules are marketed as one, seamless solution that easily integrate together. In practice, there is a separate software that SilkRoad uses so that all the modules speak to each other. If you are implementing multiple modules you may be waiting months or over a year until everything works together. In the meantime, there is quite a bit of manual data entry.

What business problems are you solving with the product? What benefits have you realized?

Paper files, no electronic employee records, applicant tracking, and on boarding. HR and leadership are finally able to look up employee data and run reports. New hire approvals have gone from being a piece of paper that was passed from exec to exec to an easy, paperless system.

SilkRoad review by <span>Stacie M.</span>
Stacie M.
Validated Reviewer
Organic
Reviewed On

Excellent overall product suite that allows you to adopt in a module fashion

What do you like best?

As a company that is growing rapidly, we needed a scalable solution that we could adopt based on what we needed real-time. The Silkroad product suite allowed us to address our most urgent needs immediately with the Core HRIS (Heartbeat) as well as an Applicant Tracking System (Openhire). We did eventually take the entire suite, including POINT, and found the implementations as painless as they could be. The workbook format used for each product helped us load data quickly and effectively while ensuring we understood our required actions before weekly project calls.

What do you dislike?

Heartbeat, the core HR system, has come a long way and has a solid road map to increase functionality and compatibility. I would like to see them partner with one payroll vendor that would create a more seamless solution. In addition, their customer service organization is still evolving to fit their growth.

Recommendations to others considering the product

Silkroad is moving very quickly which translates into the ability for them to respond quickly to customer needs and requests. This is not the case with the large box suites driven by payroll ability available today. In addition, their technology is home-grown which allows them to modify, manage and maintain their systems more effectively.

What business problems are you solving with the product? What benefits have you realized?

Unique products like POINT, which is a social media based Intranet, are great solutions for organizations with fast growth and limited resources. We do not have an internal IT function and our vendors focus on immediate business need. With an incredibility simple career portal and other products like POINT, we can have high levels of functionality without high technical expertise.

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