SilkRoad
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SilkRoad

68
3.6 out of 5 stars
66 7.1 / 10
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SilkRoad's Life Suite is a talent management system that's powered by social, mobile, analytic and cloud technology to engage every employee from pre-hire to retire.
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SilkRoad Reviews (66)

  • Red Carpet has been my favorite product as it has allowed us to automate a lot of a new hires setup. OpenHire has also allowed us to be more efficient than our old... Read More
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    Erin S.
    Administrator in Non-Profit Organization Management
  • Silkroad's Greenlight solution is simple to master for the LMS savvy and quick to bring online. With the SAAS solution and no internal hardware I was able to bring a... Read More
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    Patrick L.
    Administrator in Semiconductors
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Great Onboarding platform for process simplification, automation and globalization

What do you like best?

The ease of set up, the fact changes can easily be made in house means that we can keep all the tasks, trainings and policies up to date.

The dashboard is a wonderful feature for each of the players in the process as they know exactly what they have to do and when it needs to be done.

It has greatly improved our global onboarding and provided a uniform process that has been applied world-wide with customizations in regions where the volume of recruiting warranted it.

What do you dislike?

The reporting feature works well but not when you have a large number of tasks in a workflow and may new hires as the report will only present a certain number of lines at once.

Upgrades to the system have sometimes caused temporary problems with our access.

Recommendations to others considering the product

Hold a workshop with a cross-functional team of everyone involved in the process and have a comprehensive list of pain points. Prioritize these pain points and work with the Silk Road team to see which ones they can help you solve.

What business problems are you solving? What benefits have you realized?

We had new hires starting in our organization and had no idea what was expected of them during their onboarding. They were confused about what they had to do, what they had already done and when it needed to be completed.

We also had many managers not getting ready for their new hire on time as the process was very manual and time consuming.

Silk Road Onboarding has reduced the confusion and workload for both the new hires and their manager.

HR can actively track that associates are

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User in Higher Education - SilkRoad Review Author
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User friendly tools that are consistently improving

What do you like best?

My favorite SilkRoad tool is undoubtedly RedCarpet (SilkRoad Onboarding). This is a great tool for onboarding and streamlining a variety of different tasks and forms. OpenHire (SilkRoad Recruiting) is also quite user friendly and our Hiring Managers are able to learn the system very quickly.

What do you dislike?

The technical support at SilkRoad can take a while to help fix issues (although they are getting better). Also, the reporting tools in SilkRoad Recruiting are not as robust as I would like, but we are still able to use them to gain valuable information. Also, some of the interfaces/buttons in SilkRoad Recruiting are a bit cumbersome.

Recommendations to others considering the product

Overall, the tools are very useful. I am encouraged to see that each update they announce seems to really improve the systems. RedCarpet is worthwhile and OpenHire is most useful because the two systems are integrated for easy (one-way) transfers of new hire records.

What business problems are you solving? What benefits have you realized?

After using a manual paper process for applications and new hire paperwork, the SilkRoad ATS and Onboarding tools have helped us save lots of time by automating administrative tasks. Overall, SilkRoad has helped us most by saving time and allowing us to stay organized.

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Helpful Products

What do you like best?

Red Carpet has been my favorite product as it has allowed us to automate a lot of a new hires setup. OpenHire has also allowed us to be more efficient than our old email way of hiring people. The products have helped us streamline and allowed us to concentrate on other priorities.

What do you dislike?

From the employee/user perspective the products are great and easy to use; the administration side is another story. Many of the products, especially Wingspan, are complicated and not very intuitive from the administrators side. Also, the support team is helpful when you call but not very responsive when you email.

Recommendations to others considering the product

Be sure to spend a lot of time evaluating the administrator side. We focused too much on the end user side and did not realize the complexity of the administrator side; especially of Wingspan.

What business problems are you solving? What benefits have you realized?

We have solved much of our manual processes with these products. They have allowed us to be more efficient from reviewing resumes to hiring, to onboarding and then to managing performance. We had very manual, paper focused processes before and things would often fall through the cracks. These products have really helped us manage our processes and keep records of everything.

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Our experience with Silkroad Recruiting, Onboarding, and Wingspan

What do you like best?

Categorically-driven onboarding is effective in a multi-location decentralized environment where many remote departments are required to collaborate to bring on a new hire.

What do you dislike?

In the recruiting software, we struggle with OFCCP compliance and reporting issues almost daily. We're unable to force steps in the recruiting process, which makes managing a field team of recruiters nearly impossible. Additionally, reporting is very difficult and we can generally not pull the data we need to report or analyze.

Most recent rollout of software upgrades to Wingspan caused an internal disaster that resulted in us having to go back to senior management at Silkroad to downgrade to a previous version of the software. Rolling out an upgrade in Q4, which is our annual review time, was poorly thought through.

In Silkroad Recruiting, as related to this upgrade, major gaps in applicant profile data.

Among the vendors that we work with, it is well-known that Silkroad is amongst one of the more challenging vendors to partner with. Silkroad tends to be quick to blame other vendors when issues arise, which will generally stall any resolution - and most often this is a...

Recommendations to others considering the product

We are a multinational organization of nearly 8,000 employees and almost 400 locations. We have a decentralized HR model and this product is managed through the corporate headquarters. Because of our organizational design, rolling out changes with this software is very challenging and is not enforcable. If you are a smaller 1-2 recruiter organization, or have a centralized model, this software would be far easier to manage to your own business processes.

What business problems are you solving? What benefits have you realized?

We're able to automate the candidate apply process - versus accepting email resumes and tracking in an Excel spreadsheet.

It's difficult to identify a lot of benefits. We spend a significant amount of time trying to maintain and troubleshoot the existing processes and ongoing/new issues as we identify those.

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Administrator in Higher Education - SilkRoad Review Author
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Wonderful Products

What do you like best?

I enjoy the capability of the systems as well as the fact that they 'talk' directly to one another. The customer service team is great. The updates are always beneficial. The annual conference is well worth the time and money - I've learned a lot in the two years I've attended.

What do you dislike?

If I had to choose I criticism, it would be communication. SilkRoad sends a lot of emails and it can be overwhelming at time.

I recently had to contact customer care to ask about the applicant support telephone line not working (when an applicant called to inform me). I was told that the applicant support line was shut down and it was now our responsibility to assist the applicants with troubleshooting. The customer care representative gave me a few tips (when I asked for them). I would have liked to have had this information prior to the 'shut down' and I feel as though the troubleshooting tips and tricks would have been a must for each company to have.

Recommendations to others considering the product

Great products, great support, very friendly staff

What business problems are you solving? What benefits have you realized?

We have utilized the software for many different processes on campus. We use SilkRoad Recruiting for all staff, faculty, adjunct, and term/temporary positions at the university. We have also recently begun utilizing SilkRoad Onboarding all of our temporary employees as well.

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