Simpplr

(28)
4.6 out of 5 stars

Simpplr is today’s modern intranet. Simpplr makes it possible for businesses to connect, align, and engage their entire workforce across the enterprise. Trusted by leading brands, including Workday, Box, DocuSign, Eurostar, and Columbia University, our customers are achieving measurable productivity gains, increased employee engagement, and higher employee retention. Simpplr is headquartered in Redwood City, CA with offices in the UK and India, and is backed by Norwest Venture Partners and Salesforce Ventures.

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Simpplr review by <span>Karen M.</span>
Karen M.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Native Salesforce intranet that is easy to use and implement

What do you like best?

Given that we're in Australia we were initially concerned with the time zone challenges, however, the Simpplr team were really organised and the implementation ran really smoothly. From kick off to go live we were up and running within 6 weeks and required minimal admin support outside of Simpplr’s team.

What do you dislike?

As the platform is native to Salesforce, the site feeds are full of Chatter posts that aren't relevant to the intranet content on the site. It would be great to have an option to remove Salesforce Chatter posts from the Simpplr site feeds.

What business problems are you solving with the product? What benefits have you realized?

We launched Simpplr with the aim of improving internal communication across the business. We have been gradually building out the sites over the past year and it has now become a central repository for all business processes and policies etc. One of the great things is that as each business area has ownership of their own site, so the responsibility for updating and maintaining content is now everyone's responsibility, not just left to a couple of people in the business.

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Simpplr review by <span>Yvonne Gemmell K.</span>
Yvonne Gemmell K.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Simpplr has helped us connect our distributed workforce

What do you like best?

We have a very distributed team across 16 offices and with 30% of our employees working from home. Simpplr is great because it allows everyone to find the information they need, helps all employees collaborate on projects, and was easy to implement (we have a very lean IT team).

Simpplr is also very easy to use and has strong integrations with the other enterprise systems WestEd was already using (e.g.,Salesforce, Box, Slack).

What do you dislike?

That is a hard question to answer. We have been very happy with the product and support.

Recommendations to others considering the product

With any intranet project, reach across department lines and get alignment. Company communications works best with a collaborative, cross-company approach. It shouldn’t be held up in one silo.

What business problems are you solving with the product? What benefits have you realized?

Simpplr has helped our distributed workforce find the information they need and collaborate on projects. Since implementing Simpplr, WestEd has shut down many email distribution lists to reduce its overall email volume, since both the content and communication now resides within the intranet. In addition, both IT and HR helpdesk support ticket volumes are decreasing, as employees are now able to find the information they need without any human assistance. Furthermore, we now have a real-time feedback mechanism, empowering its employees to ask questions and provide immediate feedback.

Most importantly, whereas project collaboration used to take place in an ad hoc, disconnected way, today employees use the social intranet to collaborate on projects, thus increasing overall efficiency and quality.

What Team Collaboration solution do you use?

Thanks for letting us know!
Simpplr review by <span>Kathryn H.</span>
Kathryn H.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Very positive experience using Simpplr for our intranet. Easy, and helps with Salesforce adoption.

What do you like best?

We use Salesforce chatter for communication, so we like that the feed can be integrated on any site page. The setup of Simpplr was easy, the support has been excellent, and using Simpplr has really helped with our Salesforce adoption. I can build apps in SF and link to them from articles on the intranet, and the user can seamlessly get to a salesforce page because they are logged into Simpplr.

What do you dislike?

We wish the calendar were available in a month view, instead of just event views.

Recommendations to others considering the product

Highly recommended. We all love it! We've been able to distribute the maintenance of the intranet, since the product is so easy to use.

What business problems are you solving with the product? What benefits have you realized?

Again, the integration between Salesforce and Simpplr makes it easy to move reluctant users seamlessly into salesforce apps by linking from articles and procedures. We use the Simpplr people page as our directory, and keep all our business procedures and employee manuals on the intranet. The search functions are great; makes it easy for our employees to find what they need.

Simpplr review by <span>Sam S.</span>
Sam S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Excellent intranet solution for connecting our employee base

What do you like best?

Simpplr's interface is incredibly easy to navigate and is very intuitive for admins to configure our site. We have a good number of content managers from various departments, and Simpplr allows for easy coordination of content upload/management. We have had very little technical help, but when we have, the team responded quite quickly and worked together to identify solutions.

What do you dislike?

While the Sites -oriented architecture is a great way for us to organize the information, there is little flexibility in creating more beyond that. That said, we are able to seamlessly integrate everything we need for our intranet solution using Simpplr's architecture.

Recommendations to others considering the product

They are fantastic to work with, very professional.

What business problems are you solving with the product? What benefits have you realized?

Bleacher Report is using Simpplr as our employee intranet service, with the goal of using it for team collaboration in the near future. We had a business need for revitalizing the look and feel of the our intranet to streamline company-wide communication, onboarding resources, and other documentation. The org chart / people discovery feature is also critical to filling a big business need.

Simpplr review by <span>David R.</span>
David R.
Validated Reviewer
Organic
Reviewed On

Hub 2.0 provide an easy and central location for employees to get important company information

What do you like best?

As our company began to grow, it became increasingly difficult to share and store important company information in a location that everyone has easy access to. Once Hub 2.0 was implemented, the amount of questions that would "spam" all in the company drastically reduced. Clarity is key in a growing company and that is what Hub 2.0 provided. Plus, it was super easy to learn how to use!

What do you dislike?

Honestly, my experience with Hub 2.0 was amazing and I have no negative feedback.

Recommendations to others considering the product

All you need to do is try this solution out and you will love it!

What business problems are you solving with the product? What benefits have you realized?

As our company grew, and more and more employees were based away from head quarters, it became increasingly difficult to share a consistent message that everyone has access to across all of our locations. Immediately after implementing your solution, all employees knew where they needed to go to get the information they required. This also helps with our employees not at HQ to feel closer to the company rather than a distant after thought.

Simpplr review by <span>Cathy B.</span>
Cathy B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

simpplr has helped us connect.

What do you like best?

We came from a very flat intranet with information being pushed from one source. simpplr allows for information and ideas to flow in every direction. Much more engaging for our associates and lets everyone in on what's happening in the organization.

What do you dislike?

Not much I dislike, other than some of the quirks between Salesforce and simpplr (though I think some of that is addressed in the Winter '18 update). I would like to be able to see who of our associates are the most frequent users and who aren't getting into it and don't think that is possible now.

Recommendations to others considering the product

Simpplr was very easy to get up and running and while it is taking some time for all of our associates to get on board, we continue to use this as the hub for any and all communication, information, events, pictures etc...making it difficult for anyone not to use it. The support has been phenomenal.

What business problems are you solving with the product? What benefits have you realized?

We have 8 locations and e-mail was the primary source of communicating to everyone. That meant full inboxes, saved e-mails, lost e-mails and information. Having simpplr allows us to keep information in one place that we can both push out to associates or they can find easily on the various sites we've created. Additionally ANYONE can add content, so we are sharing information among teams and the entire corporation.

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