SingleHop

(30)
4.9 out of 5 stars

Managed Cloud and Business Continuity Services

Work for SingleHop?

Learning about SingleHop?

We can help you find the solution that fits you best.

Find the Right Product

SingleHop Reviews

Ask SingleHop a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
  • For Category
Ratings
Company Size
User Role
Industry
For Category
Showing 30 SingleHop reviews
LinkedIn Connections
SingleHop review by <span>Evan L.</span>
Evan L.
Validated Reviewer
Verified Current User
Review Source

"SingleHop is a flexible, fair, and overall really great hosting company."

What do you like best?

I really appreciate SingleHop's flexibility when it comes to solutions. We can get a variety of scale and change our service level pretty quickly. They strive for happy customers! And overall the people there are quite friendly and professional. They are small enough that I talk to the same people all the time, but big enough to have some serious hardware and hosting capabilities!

What do you dislike?

Sometimes I have an issue with the separation of duties and responsibilities between me and the SingleHop staff. Sometimes I feel that because I'm very active managing my equipment, they aren't quite hands-on enough. But it's tough to navigate the line between overbearing and not hands-on enough. Overall they try hard to keep us running.

Recommendations to others considering the product

Be sure to evaluate their SAN storage. For us, we have had headaches with the shared SAN storage. But to their credit, they've tried to keep us happy.

What business problems are you solving with the product? What benefits have you realized?

We solve our hosting requirements and keep our business running. We have used SingleHop for a few years and they are lightyears ahead of our previous hosting provider.

Sign in to G2 Crowd to see what your connections have to say about SingleHop
SingleHop review by <span>Elliot M.</span>
Elliot M.
Validated Reviewer
Verified Current User
Review Source

"Dedicated Servers - A compelling option from SingleHop"

What do you like best?

SingleHop support is unmatched on nearly every level.

Timely, well structured, not missing any detail or relevant questions. Their responses are outstanding.

Their network is one of the best we've used. What we pay for is exactly what we receive and nothing less.

SingleHop Shield Plus is currently our protection method of choice.

Since activating Shield Plus across our account we have seen downtime from network related attacks reduce dramatically. Critical to any business.

What do you dislike?

The one and only complain we have with SingleHop resides to the handling of abuse complaints.

Most complains are legitimate and are resolved without a problem.

However rouge complaints will come through where the claims are false, simply not a valid complaint or missing relevant data in order for us to resolve the complaint.

Some more attention on verifying legitimacy of complains would resolve this.

Recommendations to others considering the product

Take the time to explore proposed options by SingleHop.

You are more than welcome to simply tell them what you want they will be able to build you better recommendations the more information you provide them.

Showing willingness to commit will also get you a far better price over month to month terms.

What business problems are you solving with the product? What benefits have you realized?

SingleHop has provided us the benefit of a tailored solution to match our needs.

What Managed Hosting solution do you use?

Thanks for letting us know!
SingleHop review by <span>James R.</span>
James R.
Validated Reviewer
Verified Current User
Review Source

"SingleHop vastly improves the way we manage and deploy company infrastructure"

What do you like best?

SingleHop's network is unparalled in its performance, stability, and uptime. After migrating the majority of our infrastructure to within their network, we have seen almost zero downtime or network related issues that plagued us before with other providers.

SingleHop Shield Plus is our DDoS protection method of choice, and we have seen any attack-related downtime or issues be reduced significantly since utilising it across our network.

What do you dislike?

Communication with their team can sometimes be a little convoluted. Despite having an account manager, knowing who to speak to for the right information can be a little unknown.

What business problems are you solving with the product? What benefits have you realized?

SingleHop's network has allowed us to deploy some innovative and complicated setups that provide our customers with way more flexibility than was ever offered before. Being able to discuss and perfect these setups with SingleHop's team directly has been invaluable to the growth of our business.

SingleHop review by <span>Paolo G.</span>
Paolo G.
Validated Reviewer
Verified Current User
Review Source

"Great Value for Money "

What do you like best?

SingleHop service is in line with our expectations. We get a really good support from sales team and they are always available to discuss what is going fine and what is not.

What do you dislike?

Ticket response time for network activities. Probably network team is based in US and since we are hosted in Europe we have to wait sometime too much

Recommendations to others considering the product

SingleHop Team is always available to discuss your needs and they are ready to support you also in the architecture design trying to find the right balance for your needs, not stressing to oversell.

What business problems are you solving with the product? What benefits have you realized?

We have to develop a custom solution for our customer and with them we were able to setup exactly what we needed at the right pricing. We moved our solution from a big cloud vendor to SingleHop so we could get better assisted and considered.

SingleHop review by <span>Steven D.</span>
Steven D.
Validated Reviewer
Verified Current User
Review Source

"Great service and value"

What do you like best?

SingleHop has been a great provider for our dedicated server. We have used them for over a decade with few issues, and whenever something has happened they always quickly remedy the situation and setup everything for the migration in a very timely fashion.

What do you dislike?

We haven't had any issues that we would complain about.

What business problems are you solving with the product? What benefits have you realized?

We needed a remote dedicated server. We wanted to maintain the control on the SysAdmin and all software aspects, without worrying about the network or hardware. That is EXACTLY what we get. They are hands-off unless we ask, ideal for a business like ours. From my interactions with their tech support I am certain they would be a good fit for a company that needed more assistance as well.

SingleHop review by <span>Daniel H.</span>
Daniel H.
Validated Reviewer
Verified Current User
Review Source

"SingleHop Is A Great Company!"

What do you like best?

We have used SingleHop for the last 10 years to host many of our websites. Their servers are super fast. The staff is very helpful and always goes out of the way to resolve any issues we have had. Very accessible by phone too, which is a huge plus compared to other companies. Would definitely recommend them.

What do you dislike?

They are a little bit more expensive compared to other companies, but their service and speed more than makes up for the slightly higher prices.

Recommendations to others considering the product

I would recommend SingleHop very highly. They have plans for every budget and have great customer service and support. That is very, very important to us.

What business problems are you solving with the product? What benefits have you realized?

The servers are very fast. Up time is almost always 100%.

Kate from G2 Crowd

Learning about SingleHop?

I can help.
* We monitor all SingleHop reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.