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SirsiDynix Symphony

3.5
(11)

SirsiDynix Symphony provides a proven core for the next generation in library technology: the BLUEcloud LSP.

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SirsiDynix Symphony Reviews

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Showing 11 SirsiDynix Symphony reviews
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SirsiDynix Symphony review by Laura D.
Laura D.
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"I use it for my job at the library"

What do you like best?

I like how its easy to to sort through the titles and you can do it by library, title, author and so much more. Each task is divided into its own tab, and for some people that can make it a lot easier to use. It's not intuitive.

What do you dislike?

It confuses me that there are so many different tabs. I know how to use it but for some people who are learning how to use it, there are so many different ways to actually use it that no single person could have the same way of doing something in it. I also don't like when you need to sort results alphabetically, if there are too many it won't.

What business problems are you solving with the product? What benefits have you realized?

Other than the tabs, it can be very user friendly. And the fact that it clearly tells you what library it's at is super helpful.

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SirsiDynix Symphony review by Michael G.
Michael G.
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Verified Current User
Review Source

"Symphony ILS from a SysAdmin perspective"

What do you like best?

There is an integrated desktop client with options for pretty much any function in the system. Offline transactions saved our butts a couple of times when our remote site lost network connectivity. It was easy to upload and reconcile the offline transactions. The addition of the Web Services API's made life a lot easier for us and they seemed to work pretty well.

What do you dislike?

The client, while integrated and near feature complete, is definitely a design of the past. It would be nice to see a proper web-based client (one that does not require purchase of a cloud solution). The public catalog option was abysmal, which is why we opted to use an open source discovery layer and require access to Symphony's Web Services API's. The mobile circulation option was almost unusable. We hoped to use its collection weeding functionality, but we couldn't get it to work. The company, while trying to address the drawbacks of their current system, seems to offer promises but ultimately fail at delivering on those promises within a reasonable amount of time.

Recommendations to others considering the product

I'd probably opt to use their cloud-based option for new deployments to save on cost and on-site expertise.

What business problems are you solving with the product? What benefits have you realized?

As an academic library which shares a catalog with a public library, the Symphony system was chosen to fulfill a variety of needs. We needed well-formed support for both Dewey and Library of Congress classification systems as well as intuitive patron-driven search and browse options. We also required both the acquisitions and cataloging modules as part of what we considered to be key to any Integrated Library System. For those purposes, the product works well (with some minor usability issues).

What Library Management solution do you use?

Thanks for letting us know!
SirsiDynix Symphony review by User
User
Validated Reviewer
Verified Current User
Review Source

"library time"

What do you like best?

I like the ease of toggling back and forth through the check out and check in process. I love the cataloging widget. It is easy to use! This program makes my library automation easier.

What do you dislike?

When our network goes down and I haver to manually input it is more difficult. I don't like that the program does not allow you to toggle between check in and check out. It is supposed to but my computer does not allow it to . Tech department has got it working but it only lasts for one day. I would like to leave both windows open all the time.

Recommendations to others considering the product

I highly recommend this for your library or school. It makes your job easier and allows you more time to get things done and print out reports.

What business problems are you solving with the product? What benefits have you realized?

more time to get things done and enjoy patrons. I like to plan book talks and to spend time interacting with students. It is also easy for student helpers to use.

SirsiDynix Symphony review by Laura D.
Laura D.
Validated Reviewer
Review Source

"It's a tedious system."

What do you like best?

When you look at the screen, everything is there for you under individual tabs. So if you're learning how to use it, it can be easy as long as you know the exact task you wanna do.

What do you dislike?

I also feel like there are too many tabs. Before I used Sierra, and everything you wanted to do was intuitive. Anything to help with a patron, it was all under the Check Out tab. It feels like an extra nuisance to go to all these different tabs.

Recommendations to others considering the product

It's an adjustment period learning how to use it, but once you do it's pretty easy. It's just a lot of little windows.

What business problems are you solving with the product? What benefits have you realized?

I'm currently learning how to use it. But it's really useful to help patrons find books, whether or not it's checked out at that library, whether it's a local item only, etc.

SirsiDynix Symphony review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Effective But Unnecessarily Complicated"

What do you like best?

When new "wizards" are opened, they remember the current record being used in the other wizard(s). Search and retrieval is reasonably fast.

What do you dislike?

There are perhaps more wizards than necessary that serve very similar functions. I dislike closing them all individually before being able to close the software. It can be very difficult to find the correct record because the search often pulls up old records or related records. Sometimes it appears that there are multiple lines for the same record.

What business problems are you solving with the product? What benefits have you realized?

SirsiDynix Symphony serves many functions, with Acquisitions, Cataloging, Circulation, Reserves, Serial Control, and Utility tabs. This may reduce the number of total software products necessary for the functioning of the library.

SirsiDynix Symphony review by Michele G.
Michele G.
Validated Reviewer
Review Source

"Symphony - SirsiDynix"

What do you like best?

Customer Service has to be our best feature. We are very happy with the level of service provided anytime we need help.

What do you dislike?

Lack of notification of features. Features may be available but are not turned "on". You have to ask. If you are paying for product, just give all features available with the subscription.

Recommendations to others considering the product

Do your homework! Rely on your sales manager and ask a lot of questions. Be sure to get EVERYTHING available to you and training is a must.

What business problems are you solving with the product? What benefits have you realized?

It automates the library all around. From cataloging to patron records. We have everything in one place.

SirsiDynix Symphony review by User in Libraries
User in Libraries
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Verified Current User
Review Source

"Very powerful and easy to use library software"

What do you like best?

Easy of use, many functions, a very good fit for the company we work for.

What do you dislike?

Searching by title is a nightmare. Have to type in exact title to get proper result, if not, only show irrelevant info.

What business problems are you solving with the product? What benefits have you realized?

It helps the staff to keep up with the collection easily and reduce customer complaints.

SirsiDynix Symphony review by User
User
Validated Reviewer
Review Source

"Sirsi, needs cajoling, but could be worse"

What do you like best?

I like being able to specify categories and easily sort of toggle through settings to find the appropriate material.

What do you dislike?

Really random and irrelevant items will sometimes come up and disrupt a search. Also, there are sometimes too many categories and not enough options to include multiple (e.g. juv_easy and deposit).

Recommendations to others considering the product

Try not to over categorize items.

What business problems are you solving with the product? What benefits have you realized?

We use it as a cataloging system for our county wide library system.

SirsiDynix Symphony review by User in Libraries
User in Libraries
Validated Reviewer
Verified Current User
Review Source

"SirsiDynix Symphony"

What do you like best?

It's organized, fast, reliable, and user friendly

What do you dislike?

Hard to learn, not used by all libraries

What business problems are you solving with the product? What benefits have you realized?

It;s used for Library databases. It's up to industry standards.

SirsiDynix Symphony review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"mostly easy to use. lots of options"

What do you like best?

Easy to use. Lots of options for what to use it for.

What do you dislike?

Almost too many options. Days there is a lot of lag.

What business problems are you solving with the product? What benefits have you realized?

lots of places to leave notes for items.

SirsiDynix Symphony review by User in Libraries
User in Libraries
Validated Reviewer
Review Source

"Library Integrated System"

What do you like best?

Easy navigation. Simple yet highly functional.

What do you dislike?

At times it can take time for it to load.

What business problems are you solving with the product? What benefits have you realized?

Efficient and automated management of basic library operations.

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