SiteLock

SiteLock

3.8
(14)

SiteLock​ ​is the global leader in website security.​ ​The company helps find, fix, and prevent​ ​website attacks, accelerate website performance, and meet PCI compliance standards for businesses of all sizes. Founded in 2008,​ ​SiteLock protects over 12 million websites worldwide.

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SiteLock Reviews

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Showing 18 SiteLock reviews
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SiteLock review by Marc P.
Marc P.
Validated Reviewer
Verified Current User
Review Source

"La gran protección a tu alcance "

What do you like best?

Una de las ventajas de tener Sitelock en mi sitio web es que ya cuenta con el reconocimiento y el prestigio, más que suficientes a nivel mundial, con lo que me permite salvaguardar la credibilidad de mi sitio sin importar desde donde ingresen mis visitantes o usuarios. Otro beneficio que ofrece Sitelock es que acelera el tiempo de carga de la información que se aloja en mi sitio hasta en un 50% y con ello, ayuda a que mis visitantes se mantengan atentos, permanezcan en él, regresen, lo recomienden y que realicen compras. También detecta fallos y errores que otros programas no detectan.

What do you dislike?

Lo que menos me gusta es que al contactar con el servicio técnico sólo te contestan en inglés y no puedes responder en español. Tampoco me que la renovación automática siempre se dé por defecto al activar el servicio. Aunque todavía no voy ha hacerlo, no me gusta que cuando quiera desactivar SiteLock la única forma de hacerlo sea llamando directamente a Estados Unidos, porque es más sencillo y económico enviar un correo eléctronico. Es una aplicación poco intuitiva y difícil de utilizar siendo necesario algún tutorial para poder utilizarlo. Por último, tampoco me gusta el precio que hay que pagar por las herramientas que ofrece siendo un precio muy abusivo.

Recommendations to others considering the product

No necesitas instalar nada. Solo debes configurarlo en un navegador web. La interfaz está en inglés y español. Funciona en dispositivos antiguos por lo que no debes de preocuparte sino tienes un dispositivo de última generación. Y recuerda para que funcione siempre debes tener conexión a INTERNET. Solo debes probarlo y descargarlo !!!

What business problems are you solving with the product? What benefits have you realized?

SiteLock es una herramienta de seguridad que protege mi sitio web y mi negocio. Es uno de los servicios de seguridad en línea más completos disponibles hoy en día. SiteLock ha analizado de forma regular mi sitio web en busca de vulnerabilidades o amenazas. Desde eliminación de malware hasta seguridad de las bases de datos y garantía de seguridad continua, SiteLock es un valioso protector de mi sitio web y de la reputación del mismo.

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SiteLock review by Nick H.
Nick H.
Validated Reviewer
Verified Current User
Review Source

"Great Experience and Relationship with SiteLock"

What do you like best?

After working with SiteLock, the past two and a half years that I've been with El Pollo Loco, I like the professionalism I've experienced with the company and feeling that is displayed to me of having our best interest in mind when it comes to our security.

What do you dislike?

Maybe it's because I only deal with SiteLock once every quarter, but I can honestly say I haven't had an issue to report that I dislike about the company.

Recommendations to others considering the product

SiteLock has been a reliable and trusted source for our company when it comes to our external penetration testing. We are able to sleep better at night knowing our brand is secure from a network perimeter perspective.

What business problems are you solving with the product? What benefits have you realized?

The business problem solved by SiteLock is they cover our PCI Compliancy by performing the required quarterly external penetration scans on our restaurant firewalls. The benefits I realized are the detailed reports provided that make it simple to identify and remediate any issues found. It provides great detail to help resolve the problem.

What Website Security solution do you use?

Thanks for letting us know!
SiteLock review by Brett M.
Brett M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"SiteLock Gave Me Peace Of Mind So I Could Focus On My Business"

What do you like best?

Peace of mind. Knowing I have teamed up with SiteLock allows me to focus on the growth of my business instead of worrying about the security of my sites.

What do you dislike?

I really am happy about the service SiteLock provides, but if I had to choose something, it would be nice if the service was a little more affordable.

Recommendations to others considering the product

Call and talk to SiteLock about your needs. I have wanted to work with SiteLock for a long time but it wasn't until I talked to them that we came up with a solution that worked best for our companies.

What business problems are you solving with the product? What benefits have you realized?

Partnering with SiteLock has allowed me to focus more on the growth of my business instead of worrying about the security of my sites.

SiteLock review by Jay S.
Jay S.
Validated Reviewer
Verified Current User
Review Source

"SiteLock Integration"

What do you like best?

SiteLock provides a quality services with great support.

We have been offering SiteLock to our customers for over 3 years and use it ourselves. Their service just works and when their are issues, the SiteLock team is very responsive.

What do you dislike?

We would like to see more training materials and customization options.

Recommendations to others considering the product

We have been a business partner of theirs for multiple years offering their services to our customers. Feedback from our customers has been positive and our experience with SiteLock as a BP has been great.

What business problems are you solving with the product? What benefits have you realized?

Help our customers protect their online brand reputation and their customers.

The SiteLock solution bundled with our SSL certificates provides customers with key pieces they need to protect their sites from phishing and malware attacks.

SiteLock review by Dunstan M.
Dunstan M.
Validated Reviewer
Verified Current User
Review Source

"Hard to get out once you're in"

What do you like best?

service provides some useful, albeit rudimentary, information on web site health

What do you dislike?

Sitelock may perform a useful service, but be wary of giving them your credit card information.

When you sign on for the paid service, Sitelock:

1) hides (makes it difficult to find) the fact that they default auto-renew (you can't sign up without agreeing to have them automatically bill your credit card every year);

2) hides (makes it difficult to find) how to stop auto-renew:

a) you can't just stop auto-renew from your billing panel, the way you can with reputable businesses;

b) you have to hunt their web site for a link (in extremely small font) to the page which contains instructions for cancelling;

c) when you get to that page, turns out it's the 5000+ word "Terms of Service" document which you have to scour to find the - get this - PHONE NUMBER - you then have to call and get put on hold (or if you like, they will call you back 3 days later.) Once you finally get through, you have to jump through a lot of security hoops.

All that just to cancel the service.

Their product may or may not be OK, but be forwarned that with Sitelock, it's not easy to get out once you're in.

What business problems are you solving with the product? What benefits have you realized?

n/a

SiteLock review by René S.
René S.
Validated Reviewer
Review Source

"Overall great experience."

What do you like best?

I like it that it's a service that stays in the background to take care of things, and only sends you notices when there is an issue to take care of. So far I havn't had any issues, and SiteLock seems to catch any issues, that other scanners that I use doesn't.

What do you dislike?

Everything can always be cheaper and better. But my biggest concern is that invoicing can't be done in batches of a couple times a month, compared to when the account was added to the controlpanel. But that's really not a big issue, would just make my life easier :)

What business problems are you solving with the product? What benefits have you realized?

SiteLock helps me keep my customers website safe, and free from malicious code.

SiteLock review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"sitelock better stay away"

What do you like best?

they seem to know their job sales does atleast ,

What do you dislike?

their contracts,

their greediness , their cancellation policy in short , don't get involved to begin with

Recommendations to others considering the product

simply don't , the contract you get into is something that in business does not work a year is a long time and there is no reason for this . their cancellation fee is ridiculous so put them away as a scam , they know their job but you simply give up the choice to work with the or not once your suckered in

What business problems are you solving with the product? What benefits have you realized?

when you sign with sitelock which hostgator is pushing you for you sign a total one sided contract that only benefits them .

their sales is smooth and promises the world , delivery not so much , they are very expensive and when you decide you want to cancel then agreement which you sign for a year ( which service today signs an agreement for a year?) you can cancel but that is a cancellation fee of 50% of your annual fee. so they took me for 6500 usd

you are not able to downgrade the amount of sites just increase. in short they are a scam , a company that offer you a one sided contract and are going for your money ,

stay away. is like a a marriage you cannot get out of . and there are better alternatives

SiteLock review by Beniamin K.
Beniamin K.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A very slick, reliable and user friendly app to keep the website free from threats!"

What do you like best?

A very easy to use and understand UI, full of usefull options and nice reporting capabilities

What do you dislike?

One thing, that once you assign a domain, the only way to change it is to set up an app from scratch.

What business problems are you solving with the product? What benefits have you realized?

As Sitelock partner we can deliver an app that ideally bundle with our other security applications, making it a out-of-the -box solution for customers that want to keep their data and website safe.

SiteLock review by Agency
Agency
Validated Reviewer
Review Source

"Outstanding Customer Service!"

What do you like best?

The customer service is outstandingly personal, detailed and efficient. Overall, I've received an excellent service. The control panel is very extensive and easy to navigate therefore making it extremely user friendly for us and our customers.

What do you dislike?

For the purpose of reselling, set-up within WHMCS was very long winded. I believe the 'Prevent' product should already come as a bundled option, rather than us bundling two products (11381 SCAN & 11383 WAF) together inside our WHMCS to provide 'Prevent' to our customers.

What business problems are you solving with the product? What benefits have you realized?

We are finding and resolving malware issues fast, preventing compromises and providing caching services through SiteLock Prevent to really speed up the loading times of our customers web sites. Our customers web sites have never been so fast and secure and they are very thankful for that.

SiteLock review by Cat M.
Cat M.
Validated Reviewer
Review Source

"Great service "

What do you like best?

I had a quick issue that required the need to have called them - not only did I get someone to pick up right away, she was knowledgeable and made the process easy. My issue was resolved in under 5 minutes. Fantastic customer service which is almost as important as the product itself - thank you!

What do you dislike?

The learning curve was a bit steep but comes with the territory.

What business problems are you solving with the product? What benefits have you realized?

Security is the largest that comes to mind

SiteLock review by Joshua L.
Joshua L.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Solid product, great partner"

What do you like best?

We have been setting our clients up with SiteLock's scanners for a couple of years now, and have nearly 100 clients using this solution. It's extremely helpful in ensuring security, and their team is very reactive.

What do you dislike?

I have no issues with the SiteLock platform.

Recommendations to others considering the product

Great partner, solid product. I have also used competitors and think SiteLock's product is easier to use.

What business problems are you solving with the product? What benefits have you realized?

We are providing our clients with necessary malware protection.

SiteLock review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"Great product to leverage and resell."

What do you like best?

It is low-cost way to add an extra layer or security to a site for you and your customers. It is really quick and easy to get a hold of support regardless of how technical or simple your question is. There is always someone there to quickly answer your call and help you with your inquiry.

What do you dislike?

At this point no specific dislikes. No major or consistent issues have been reported by customers.

What business problems are you solving with the product? What benefits have you realized?

Additional to the extra layer of security, Sitelock is a great service to quickly grow your product line and increasing average order value for each customer.

SiteLock review by Brett B.
Brett B.
Validated Reviewer
Verified Current User
Review Source

"No problems since implementation!"

What do you like best?

Ease of integration and the quality of performance thus far. SiteLock has met my expectations in terms of performance and I feel that they are priced fairly.

What do you dislike?

Nothing that I have found so far. SiteLock has met all of my needs and has performed as expected.

Recommendations to others considering the product

I have had no issues since using SiteLock. I recommend their services to anyone that has a website.

What business problems are you solving with the product? What benefits have you realized?

One of my websites was DDoS attacked, bringing down my website and negatively affecting my earnings via one of my affiliate sites. After this issue, I found SiteLock and was able to integrate within my entire affiliate network. I have not had any issues or attacks since beginning to use SiteLock.

SiteLock review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Secure, runs in the background"

What do you like best?

SiteLock really gives you peace of mind. Once you have it you don't have to worry about someone hacking into your site or plaguing it with malware.

What do you dislike?

It's a little confusing to set up, especially if you're not too technical savvy and don't have any technical people on your team. Onboarding could be better.

Recommendations to others considering the product

I'd advise to get someone to help you onboard SiteLock, either from their team or a consultant to make sure it's working properly. QA was difficult.

What business problems are you solving with the product? What benefits have you realized?

Website security. We haven't had any issues since adopting SiteLock.

SiteLock review by Mahesh K.
Mahesh K.
Validated Reviewer
Review Source

"Cloud-based cyber security tool"

What do you like best?

It is a comprehensive tool and is a one-stop solution for all cyber security needs of companies

What do you dislike?

Nothing in particular, it is a great product for large companies

What business problems are you solving with the product? What benefits have you realized?

Ensuring that the business functions are protected from cyber security related issues

SiteLock review by User in Writing and Editing
User in Writing and Editing
Validated Reviewer
Review Source

"A safer site thank to sitelock"

What do you like best?

Sitelock keeps me and my customers safe from unsavory cyber attacks and malware.

What do you dislike?

However, it's pricey. What's more, I don't feel engaged in this service at all. Without having any control over the process, it sometimes feels like I am only paying for the logo on my site.

Recommendations to others considering the product

The service's website features a helpful explainer video for newbies who are lost.

What business problems are you solving with the product? What benefits have you realized?

It seems to build trust and reputability.

SiteLock review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"SiteLock Review - Great Product"

What do you like best?

I was the victim of a hack and since the incident SiteLock has stopped multiple other hack attempts. I'm writing this SiteLock review because the product has helped my business so much. Getting hacked is really stressful.

What do you dislike?

I really haven't had any negative experiences with the company at this point.

Recommendations to others considering the product

If web security is important for your business, or even if you just don't want to have your web presence interrupted by hackers, I would at least consider this solution.

What business problems are you solving with the product? What benefits have you realized?

It is solving the business problem of web security both for me and for my potential customers.

SiteLock review by Administrator
Administrator
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Malware remediation experience made super easy."

What do you like best?

A easy to use product with a great dashboard that has full of intuitive insights.

What do you dislike?

Partner portal can be improved for them to manage there own orders.

Recommendations to others considering the product

Great product, easy to use and up and running in 30 seconds.

What business problems are you solving with the product? What benefits have you realized?

protecting website from malware

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SiteLock
3.8
(14)