What do you like best?
Ok, so it's been a few years since I've used SiteSpect, but when I did, the team was awesome! Everyone I worked with there was diligent, smart and personable. The tool itself was extremely powerful.
What do you dislike?
It was extremely complex to implement. We needed developers who not only knew HTML, CSS and JS, but also regular expressions. We didn't have anyone on our team who was strong with regular expressions, so we utilized SiteSpect's team for that.
Recommendations to others considering the product
Like I said, I haven't used it in a couple of years, but when you're considering SiteSpect, I recommend having your key developers included in all meetings with sales, etc. so they can ask intelligent questions about how the tool works so you can get an idea of what resources are needed to fully utilize this tool. It really is great, and the team at SiteSpect is great, but just do your homework :-)
What business problems are you solving with the product? What benefits have you realized?
We had no idea what to expect; just that we wanted to gain some insight into what clicked with users.