Skedulo

Skedulo

4.2
(57)

Enterprise Workforce Management

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Skedulo review by Will K.
Will K.
Validated Reviewer
Verified Current User
Review Source

"Useful features sometimes some bugs"

What do you like best?

Skedulo does a great job of iterating on our feature requests and providing creative solutions to our business needs. Proccesses that were previously manual and very subject to errors have since been automated which has allowed us to scale our sales org's output without having to dramatically scale the workforce

What do you dislike?

Sometimes things don't work *exactly* as they should but the team is responsive and gets things fixed promptly.

Recommendations to others considering the product

Have a clear idea of what you want the product to do and the Skedulo team will do their utmost to bring that to fruition. They do a good job of understanding what you need and delivering

What business problems are you solving with the product? What benefits have you realized?

Automated Permission to Enter emails have been a game changer. This was previously a manual process subject to a lot of user error and to have the emails guaranteed to go out the night before allows us to scale to amount of tours we do without creating a massively burdensome workload.

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Skedulo review by Joe C.
Joe C.
Validated Reviewer
Verified Current User
Review Source

"Flexible for any Industry"

What do you like best?

The best thing about skedulo is its flexibility. We are in the Roofing industry and we have in house crews and Employees who have various job responsibilities and tasks, It works for all of them and it integrated with our existing Sales Force Org. Another great thing is that they are constantly working to make Skedulo better.

What do you dislike?

Most of the things I have disliked has been taken care of through updates and improvements. I have been on phone calls with the skedulo team where they are looking for my input on what I dislike and then shortly after they are put in the new update.

Recommendations to others considering the product

Makes sure to use a 3rd party to help set up automation. Make a road map of how you want your users to use it.

What business problems are you solving with the product? What benefits have you realized?

It primarly solves scheduling for various types of employers and subcontractor. It has literally shaved 1 whole work day off my project administrator with the automated process set up from Sales Force to Skedulo. So the product has paid for itself 10 fold.

What Field Service Management solution do you use?

Thanks for letting us know!
Skedulo review by Amanda M.
Amanda M.
Validated Reviewer
Verified Current User
Review Source

"Great product and great company"

What do you like best?

The entire experience has been very good. Skedulo has proven themselves to be nimble and flexible in creating a customized scheduling tool to meet the various scheduling needs of our business. They created a collaborative problem-solving environment so we really feel like we are working together to build the best solution. They are also very responsive to our requests.

What do you dislike?

Not much to say here, they've been terrific. Our Project Manager is in AUS, so sometimes we had to wait a few hours for her to come online, but she's been terrific at working all hours of the day and night to provide us with support.

What business problems are you solving with the product? What benefits have you realized?

One click scheduling, national view of schedules and availability with robust report capabilities. We're seeing seamless integration with Salesforce.com which helps keep our business process on one platform.

Skedulo review by Kylie W.
Kylie W.
Validated Reviewer
Verified Current User
Review Source

"Skedulo is Awesome"

What do you like best?

What isnt to like! The ability to view workers availability at a glance. To avoid clashes in scheduling, and to ensure that jobs are matched as per tags - Awesome, and an APP as well to enhance all of these features. Thank you

What do you dislike?

So far in my dealing with skedulo, I have yet to find anything that I dislike about it.

Recommendations to others considering the product

Take the time to know your current processes before starting to use Skedulo.

If having offices in multiple sites, ensure all using same terminology and that staff/workers give an accurate view of availability to enter in the system. Smile and enjoy the ride

What business problems are you solving with the product? What benefits have you realized?

no more clashing of jobs, instant view of staff availability and skillsets.

So much more efficient and valuable use of work time

Skedulo review by Kevin F.
Kevin F.
Validated Reviewer
Review Source

"Flexible and Affordable Field Service Scheduling Tool"

What do you like best?

Scheduling engine met our requirements. The SkeduloX app works well in the field. Price was reasonable compared to competitors.

What do you dislike?

The implementation and development process was very challenging. Handoff from pre-sales is rough, then we had a project manager change partway through the project. That was rough.

Recommendations to others considering the product

I conducted a deep evaluation of both Skedulo and Field Service Lightning. In the end, Skedulo was miles ahead based on price and flexibility.

Flexibility comes at a cost - Skedulo requires a lot of configuration and customization. Staff a client-side PM and a client-side developer to keep the project moving and handle integrations and configurations that fall out of Skedulo's scope. The project was under-scoped up front and ran several months long. To their credit, Skedulo professional services honored the fixed-bid, regardless of the delays.

The development team is solid, and QA is pretty good. Only at the end of the project did I interact with the development team in Viet Nam, and when I did, I was impressed. I think we could have saved a lot of time if we'd operated in a more integrated way throughout.

Skedulo struggles with complementary practices like release management, which made go-live overly exciting. Their expectation is that they get full admin access to your production environment for releases. In many large corporate environments, that's not allowed. Get on the same page about that up front and agree to release procedures from the beginning.

The Skedulo team, top to bottom, is personable, capable and responsive. I have my criticisms, of course, and I hope they keep working to get better. But, when I look back, I am positive about the experience.

What business problems are you solving with the product? What benefits have you realized?

Save travel dollars and ensure quality by scheduling resources based on proximity, certifications and availability.

Skedulo review by Brett B.
Brett B.
Validated Reviewer
Review Source

"Extremely flexible and robust application"

What do you like best?

The ability to customize the Skedulo application to fit your backend (salesforce) environment was paramount to our success. The implementation team was extremely through and allows us to get up and running quickly.

What do you dislike?

We have had some minor issues with saving data inside the Skedulo application when the mobile device is out of service. We often add many different forms for any given job, and there have been times when a mobile device doesn't have service and we lose the data we saved due to a sync error.

Recommendations to others considering the product

The Skedulo platform is the perfect fit for a "plug and play" field service management system. I would highly recommend it to those that may not want the extremely in depth and challenging implementation of the FSL's or other ERP level Field Service platforms but still want the robust SF backend to help customize the system. The Skedulo Support and Custom Dev team has been out of this world. Our organization contracted them to help build out our custom features and they delivered on time and work at a very reasonable rate. Could not be happier.

What business problems are you solving with the product? What benefits have you realized?

The ability to collect extremely valuable and robust data from our field service technicians while they're on-site in a simple and easy manner. The technicians see only what they're supposed to see (from our Salesforce backend) and can edit only the fields we allow. We have realized a robust scheduling and data/job history ability with the system in tandem with Salesforce.

Skedulo review by Eric C.
Eric C.
Validated Reviewer
Verified Current User
Review Source

"Skedulo has been a valuable asset to unlocking more features of the data we store in Salesforce"

What do you like best?

Customer service has been very responsive, knowledgeable, and professional

What do you dislike?

The rigid nature of the web app. It's necessary to use in some circumstances as all features of Skedulo aren't available in Salesforce. I would prefer to exist in one environment

Recommendations to others considering the product

Test cases with your users are crucial. It's not the easiest aspect of implementing Skedulo, but since going live, we've found many changes we would have wanted to bring up during testing.

What business problems are you solving with the product? What benefits have you realized?

Eliminating the need for Google Calendar and manually syncing data between a scheduling interface and customer data in Salesforce. We've realized that timesheets may be able to be implemented using Skedulo data and have begun working on that project.

Skedulo review by Vokhid A.
Vokhid A.
Validated Reviewer
Verified Current User
Review Source

"It is a great product"

What do you like best?

We have been using Skedulo for a while and we have never experienced any issue since then. It works smoothly and all upgrades they push periodically are seamless. Also, their support team is great and cooperative. We are happy to work with them and look forward to leverage this solution to our other business units.

What do you dislike?

I do not have anything to dislike. The team and their cooperation is always great.

Recommendations to others considering the product

I would recommend to try anybody seeking seamless, easy to use, affordable scheduling, dispatch and field-service solution.

What business problems are you solving with the product? What benefits have you realized?

We resolved so many problems in our Call Center that ranges from filtering out resources to schedule appointments based on their skill set, availability and daily, weekly limits. That was all manual before we brought in this solution and it was cumbersome.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good product, good support"

What do you like best?

Clean app UI and the way they accommodate to your business needs and requirements as well as making sure it works in conjunction with Salesforce.

What do you dislike?

Sometimes the app gets a little glitchy but nothing that can be resolved with shutting down the app and/or phone and let the Skedulo team know about it and a solution will be offered to you right away.

Maybe the web interface can be improved a bit too.

Recommendations to others considering the product

Testing! For sure please do an exhausting testing and make sure Skedulo covers every angle of your business needs and requirements.

What business problems are you solving with the product? What benefits have you realized?

We're an Internet Service Provider company and our scheduling process have been evolved but using Skedulo. The integration with Salesforce allow us to keep track of our installers and crews times as well as a sorts of statistical data we can gather within Salesforce about what happens out in the field.

Skedulo review by Brooke E.
Brooke E.
Validated Reviewer
Review Source

"A Scheduling Program that operates as if it is still in Alpha version"

What do you like best?

The graphical calendar interface for allocating our employees and the exception console are highly useful. The recurring appointment feature is also highly useful.

What do you dislike?

The program is currently highly compartmentalized. Required information is stored in several different locations which necessitates as many as 5 or 6 tabs open at once to complete and document an action. This is highly ineffective and takes valuable time away from me which I could be using to process more cases. Since it takes 5 to 10 seconds to load a tab I have to place a client on hold for nearly an entire minute just to pull up their account in entirety.

It is immensely difficult to locate substitutes for scheduled sessions due to the program not displaying client addresses on the practitioner availability console. The system does not take into account an 8 hour work day for our employees which means it displays employees who are not available as available. It does not take traffic patterns into account or actual drive times into account. This makes it immensely difficult to find a substitute. I require 8-12 tabs open at a time to find a substitute using this program.

A busy workday means I will have to work on multiple cases at once which means I often see anywhere from 25-60 tabs open on my computer at a time which is impossible to navigate.

This program is highly inefficient when compared to a program that has information displayed in one location.

What business problems are you solving with the product? What benefits have you realized?

We are attempting to handle our scheduling as a company which provides behavioral and speech therapy to minors primarily on the autism spectrum. This program takes longer then previous methods we used, is less efficient then previous methods we used, and has information stored in so many different locations that it provides little benefit to us as scheduling operators.

Skedulo review by Tim C.
Tim C.
Validated Reviewer
Verified Current User
Review Source

"Fast, effective scheduling"

What do you like best?

Skedulo's ability to coordinate our complicated logistics network has been terrific. We have over 150 casual staff visiting multiple locations (schools) each day. Skedulo's platform both coordinates this extremely well and makes over-viewing our roster simple.

What do you dislike?

The calendar view component has been entirely fit for purpose and finding the specific details of each booking in that view is sometimes cumbersome. However, working closely with Skedulo this has been significantly improved.

What business problems are you solving with the product? What benefits have you realized?

We have 150 casual staff visiting multiple locations. Historically the coordination and logistics was done manually - Skedulo has largely automated this saving countless hours.

Skedulo review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
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"Filling a niche"

What do you like best?

I like the interface, it is presented in a coherent manner and things are intuitive. the new web app that is in beta will be a major upgrade from the current webapp. the layout allows for maximum visibility of all necessary items from resources to accounts.

What do you dislike?

while there is the ability to customiz the package, as it is a managed package it isn't fully customizable and there are limitations, however overall it has been flexible enough

Recommendations to others considering the product

figure out where your company will need to be in a few years, not just right now

What business problems are you solving with the product? What benefits have you realized?

right now we are utilizing Skedulo as our scheduling and dispatch component in a larger service component within Salesforce. we are leveraging the built in features with some custom objects around it to meet our personalized field tech needs.

Skedulo review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Review Source

"Using skedulo to schedule and monitor 50 home care workers assigned to over 100 clients"

What do you like best?

Seeing the status of jobs in a page. Integration of Skedulo with Salesforce is great. Ease of allocating care workers.

What do you dislike?

Scheduling algorithms are too simple and do not consider the complex requirements in matching care workers to clients and their jobs. Bugs in recurring jobs. Availability of our care workers have more complex permitations not covered in Skedulo. Care workers are unable to change their availability in the app. Need to refresh to see realtime status of the jobs. No clear notification to the care workers when they've been taken off a job.

What business problems are you solving with the product? What benefits have you realized?

Business Problem: Not knowing if care workers are with the clients or not, or if they're late. Using skedulo is great as it allows us to monitor jobs, for as long as care workers are using their apps correctly. We've just gone through a government assessment of our home care service and they were very impressed at how skedulo has given us insight to ensuring our clients receive their services and also how it allows us to respond when there are problems in care workers not getting to their jobs on time or if at all.

Skedulo review by Noel M.
Noel M.
Validated Reviewer
Verified Current User
Review Source

"Use Skedulo to see scheduled tours"

What do you like best?

I like that it is linked with Salesforce and I can add notes. I also like that I can use my phone and get the notifications.

What do you dislike?

I am not a fan of the mobile app (the layout) and also the process of requesting an "unavailability" -- too tedious

What business problems are you solving with the product? What benefits have you realized?

We've been able to make scheduling tours so much more easier and convenient for when we are out on the field. It has saved us so much time.

Skedulo review by Allie E.
Allie E.
Validated Reviewer
Verified Current User
Review Source

"Skedulo is Awesome"

What do you like best?

We worked with Skedulo PS to implement a solution to our resource scheduling. They were knowledgeable, efficient, and delivered a great product for us. The tool itself is incredibly flexible.

What do you dislike?

Our implementation of the tool requires a lot of linking objects in SFDC, which took a bit to understand which object is intended for which purpose.

What business problems are you solving with the product? What benefits have you realized?

We needed the ability to schedule planned downtime of our service. Skedulo allows us to do this effectively and in an automated fashion.

Skedulo review by Eric R.
Eric R.
Validated Reviewer
Verified Current User
Review Source

"Great scheduling system"

What do you like best?

The implementation team at Skedulo is the best. They did a great job at getting us off the ground quickly.

What do you dislike?

Honestly, every single part of their support structure has exceeded my expectations so nothing to highlight here.

What business problems are you solving with the product? What benefits have you realized?

We were hoping to reduce time to book a tour for our prospective tenants. We were able to drive down our scheduling time by more than 90%. A huge win for our business.

Skedulo review by User
User
Validated Reviewer
Review Source

"program for outside sales representatives"

What do you like best?

It is an excellent scheduling tool for outside sales personnel. It gives concise time energy plan on a daily, weekly of monthly work schedule. Easy to evaluate travel and time on task for multiple clients.

What do you dislike?

The program is being used in my educational situation as a tool to reduce payroll expenses by nickels and dimes. The organization wanted to track time and distance of employees from home to job site in order to see if teachers were padding mileage by a mile or two. It is causing discord among some employees. It replaced an easy to use and read scheduling program whereby my schedule was a monthly tool now it is a tool that I can only use in a three day time frame that needs multiple levels of access.

Recommendations to others considering the product

Yes if used for the purpose designed it is a very productive scheduling aid, it is being used for the wrong purpose in my present organiational affiliation.

As a former business owner it would have been a very usefull addition to track productivity of my outside sales employees. My masters degree is in Business Management. I have been rretired for more than twenty years and returned to the workforce for something to do after my wife passed away.

What business problems are you solving with the product? What benefits have you realized?

The organization is trying to reduce payroll of part time employs while giving bonuses as high as $117,000 at the executive level.

Skedulo review by John "Andrew" D.
John "Andrew" D.
Validated Reviewer
Verified Current User
Review Source

"Skedulo saves time with reliable, automated service. "

What do you like best?

We were able to configure Skedulo so that it fit our workflow. Skedulo made a complex, multi-step process simple and painless.

What do you dislike?

I wish there were greater visibility to confirm that we had successfully made an appointment. Sometimes, I wish it were easier to query.

Recommendations to others considering the product

Skedulo will save you time. It performs complex tasks with extreme ease.

What business problems are you solving with the product? What benefits have you realized?

Skedulo simplified our workflow from a tedious, multistep process to an easy, one-step process.

Skedulo review by Jodi F.
Jodi F.
Validated Reviewer
Verified Current User
Review Source

"Leasing made easy"

What do you like best?

skedulo makes my touring much easier, I can see which room i am going to, and leave notes without having to run to my computer before and after each tour comes.

What do you dislike?

There is nothing I dislike so far about the app.

What business problems are you solving with the product? What benefits have you realized?

It's saving me a lot of time with not having to write notes on my computer or having to prepare beforehand with what floor/suite/room i'm touring.

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Reliable scheduling system that provides peace of mind, clearly displaying the different job stages."

What do you like best?

Peace of mind that our team have a clear schedule with all the details they require to be successful.

What do you dislike?

Any coaches that delete a job, deletes it for everyone else that was allocated to the same job. Ideally this functionality should be locked or require a permission to access before this can happen. Addtionally, it would be great to have the availability section with added detail around when this was last updated.

Recommendations to others considering the product

Customise Skedulo to suit all of your business needs. Think of every small detail that will make a difference to your ease of use and efficiency to get the most from the software.

What business problems are you solving with the product? What benefits have you realized?

Reliability without having to use spreadsheets to allocate sessions. Clearly see all of the teams schedules and where they have availability that matches a job. Time efficiency and reporting of jobs through salesforce is superb.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Work in progress"

What do you like best?

Endless possibilities and the only option I found that was willing to customize the interface to meet our needs.

What do you dislike?

Slow and somewhat inefficient in the customization process. Felt like important pieces fell through the cracks and when brought back up, delayed the timeline in a big way.

What business problems are you solving with the product? What benefits have you realized?

We have a large group of part time staff that run youth programs in the field. We've been relying on Salesforce to close the deals and google calendars to schedule our staff. Needed to move away from duplicating information in many different places and leaving large holes in our processes.

Skedulo review by User
User
Validated Reviewer
Verified Current User
Review Source

"Works Well But Some Kinks"

What do you like best?

I like how everything is in one place and the user interface is very intuitive and user friendly. Navigating the software is easy and the functionality we wanted from the software works as intended i.e. interfacing with external products.

What do you dislike?

There are some bugs that still need to be worked out. We have trouble scheduling sessions when there is drive time added and sometimes it is due to there not being drive time.

What business problems are you solving with the product? What benefits have you realized?

Ensuring that our therapists are only scheduled for one appointment at a time. The time that it takes to add and cancel appointments has reduced significantly.

Skedulo review by User
User
Validated Reviewer
Review Source

"Great way to keep track of appointments!"

What do you like best?

I like the flexibility with updating availability. I also really like the different "views" - I toggle between the "by day" and "by week" views. I love the new feature where you can copy a phone number or email address directly from the app.

What do you dislike?

Sometimes I have appointments canceled and they are not immediately removed from my schedule in the app, which can be a bit confusing.

What business problems are you solving with the product? What benefits have you realized?

Skedulo has greatly improved my team's ability to efficiently tour more apartments. It allows me to see everything I need to in one place, and removes the need to log into salesforce from my laptop. It allows me to fit more tours in one day. I can also submit follow up notes directly through the app.

Skedulo review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"External scheuling made easy"

What do you like best?

What I love most about Skedulo is the ability to customize its integration with Salesforce.

What do you dislike?

Skedulo doesn't have advanced technical support during US hours. In the past we've had issues with the Skedulo managed package and needed support but their engineer being based in Asia was only able to provide it during our off-peak hours

Recommendations to others considering the product

I'd recommend making sure your process is defined before configuring Skedulo, for example, while the analytics Skedulo provides us through its Salesforce Integration list options within the app needs to be properly pre-defined for your service team.

What business problems are you solving with the product? What benefits have you realized?

Skedulo allows us to commission a photographer to go out and take headshots of our clients without us having to facilitate any setup.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Adaptable Platform"

What do you like best?

The automatic emails notifying our customers is extremely helpful. I have also had some great customer service help. They always get back and help you find a solution. Our service use for Skedulo is different than many others but we have been able to adapt it for our use.

What do you dislike?

It would be nice to color code the jobs based on the type we select.

What business problems are you solving with the product? What benefits have you realized?

We use it to schedule our delivery to customers and our manpower on delivery and in store.

Skedulo review by Chris S.
Chris S.
Validated Reviewer
Verified Current User
Review Source

"IT Director"

What do you like best?

Allow all company auditors access to important job details while limiting access to SF data.

What do you dislike?

Required to enable Chatter to auditors to use file upload feature

What business problems are you solving with the product? What benefits have you realized?

central application to manage all auditors schedules

Skedulo review by Becky N.
Becky N.
Validated Reviewer
Verified Current User
Review Source

"Call Center Manager"

What do you like best?

Easy to use and easy to make changes to put resources on freeze or focus

What do you dislike?

I have not found anything I dislike... it works well

Recommendations to others considering the product

Best scheduling ever!

What business problems are you solving with the product? What benefits have you realized?

Multiple issues with scheduling have been removed now that we use it.

Skedulo review by User in Sporting Goods
User in Sporting Goods
Validated Reviewer
Review Source

"Skedulo Review"

What do you like best?

I like how up-to-date Skedulo is. They make is east to manage appointments, give etas, and keep track of meetings. It works well in our business.

What do you dislike?

There isn't much that I can say that I dislike about Skedulo. There help and support could be a little faster, but they have eventually answered all of my questions.

Recommendations to others considering the product

I would recommend getting acquainted with the product well and not being afraid to see if certain things work. It's very capable and there is a lot it can do.

What business problems are you solving with the product? What benefits have you realized?

We use Skedulo to get in touch with our mobile workers. If a customer makes a request we are able to set up alerts and relay information efficiently.

Skedulo review by Chris B.
Chris B.
Validated Reviewer
Review Source

"Great Customer Service "

What do you like best?

Meredith was extremely very helpful and responsive to all of my queries - she even assisted with issues with the integrated program we were setting up and without this help we could not have proceeded. Meredith went above and beyond!

What do you dislike?

There was nothing I did not like about the service

Recommendations to others considering the product

Very Useful for larger scale deployment

What business problems are you solving with the product? What benefits have you realized?

Skedulo was used as a complimentary program to Enrite care

Skedulo review by Gregory P.
Gregory P.
Validated Reviewer
Review Source

"Amazing Field Service Product"

What do you like best?

Skedulo gave us a field service solution that seamlessly integrated with our Salesforce org. Their team of developers is amazing and are always helpful in adding new features as we grow.

What do you dislike?

Have not had a bad experience yet. Every bug we have found has been fixed within 24-hours.

Recommendations to others considering the product

Don't try to solve every single field service problem with your first implementation.

What business problems are you solving with the product? What benefits have you realized?

Field service, scheduling, and automated billing.

Skedulo review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"When it works it is a beautiful thing, when it doesn't it is absolutely painful"

What do you like best?

Simple interface - once people get it it really enables efficiency and ease of use.

What do you dislike?

Travel estimation not accurate because based on as the crow flies estimation rather than route-based.

Booking appointments has constraints that we found out after go live and need to work around.

Cannot use it when there is no network coverage.

What business problems are you solving with the product? What benefits have you realized?

efficiency; responsiveness to customers

Still working on realising these benefits

Skedulo review by Stephanie  R.
Stephanie R.
Validated Reviewer
Review Source

"Schedule and track your trainings and events effectively and easily "

What do you like best?

The user friendly mobile Experience and the ease of adding trainers and tracking travel time

What do you dislike?

Not being able to see activities on the mobile calendar is a limitation for us

What business problems are you solving with the product? What benefits have you realized?

Real time information for our trainers using the mobile app making it easier for them to communicate with our clients. Streamlining our scheduling processes.

Skedulo review by Caesar S.
Caesar S.
Validated Reviewer
Review Source

"Great Technical Support"

What do you like best?

The support team is very helpful in supporting issues and resolving it in no time.

What do you dislike?

sometimes they push updates to live that creates glitches in our instance but hey are quick to response in regards.

Recommendations to others considering the product

to validate your business requirements if it will fit with the application

What business problems are you solving with the product? What benefits have you realized?

scheduling of our field carers and updates on real time

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Answer to our organization's scheduling needs"

What do you like best?

I like the ability to customize the platform to fit our organization's unique needs. The customer experience and support is very positive.

What do you dislike?

There's a bit of a learning curve to understanding how to use Skedulo. Since I have to train new people on how to use the platform, it takes a little bit more time to guide them.

What business problems are you solving with the product? What benefits have you realized?

With Skedulo, we're able to report and track how many hours our employees are working to understand their workload and Skedulo has streamlined how we schedule employees.

Skedulo review by Tammy P.
Tammy P.
Validated Reviewer
Review Source

"Skedulo has made dispatching a breeze!"

What do you like best?

NO MORE PAPER, a more productive team, very easy to use.

What do you dislike?

That the skedulo team is so far away from Toronto:(

What business problems are you solving with the product? What benefits have you realized?

By using Skedulo we now have an idea of whats happening during the day with our Fleet. We are able to communicate better with customers and give them a more realistic ETA.

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"A wonderfully knowledgeable team and a solid product to boot"

What do you like best?

Disclaimer: Our company is currently in the process of fully implementing Skedulo, but we have been satisfied with the experience so far

Skedulo's biggest asset is its admirably accessible staff, and their willingness to work with their clients.

What do you dislike?

Pricing could be better. But they are willing to discuss pricing at length. For companies interested in bulk licence purchases, the price tag may be off-putting.

What business problems are you solving with the product? What benefits have you realized?

Scheduling, routing, availability, geo-tracking, fieldwork-related issues. As stated above, we are yet to fully implement Skedulo.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Skedulo helps make the scheduling job easy and transparent. Easy to use and user friendly."

What do you like best?

Easy to use and user friendly - it make easy to training new on boarding

What do you dislike?

Not able to call or discuss with Skedulo Support team through phone.

What business problems are you solving with the product? What benefits have you realized?

Scheduling our practitioner to the our customer. It save us more than 25% time compared to our old process

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Very buggy, updates do not sync, users constantly have to delete & reinstall the app"

What do you like best?

The check-in process is easy and the user interface is appeasing to the eye.

What do you dislike?

I dislike that the app doesn't update in the background, the check-ins don't sync to our Salesforce platform, and that job statuses constantly move back and forth. There are a lot of bugs with the Skedulo platform & app.

What business problems are you solving with the product? What benefits have you realized?

We removed the need for Formstack & Google Sheets. The benefit has been having Skedulo built into our Salesforce platform.

Skedulo review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Skedulo works great "

What do you like best?

We recently rolled it out for one part of our business n it’s working so well we are now looking to roll it out for another part. They have been great at working with us n making adjustments to meet our business requirements.

What do you dislike?

Nothing so far, we are in an early stage of implementation

What business problems are you solving with the product? What benefits have you realized?

The ability to allow our coaches to see when classes are available n let them sign up to t ache a class

Skedulo review by Justice B.
Justice B.
Validated Reviewer
Review Source

"Skedulo makes life easier "

What do you like best?

Great for juggling multiple tours a day

What do you dislike?

There is nothing that I don't like about about it.

What business problems are you solving with the product? What benefits have you realized?

Scheduling tour on a large scale and saves us time by putting notes and tour information in one place.

Skedulo review by User in Wireless
User in Wireless
Validated Reviewer
Verified Current User
Review Source

"Great visual scheduling app"

What do you like best?

Easy to view and get real time status that can be communicated to sales team and customers

What do you dislike?

Would like to see better integration with mobile app

What business problems are you solving with the product? What benefits have you realized?

Provide real time visibility to sales and accurate info to customers on open time slots

Skedulo review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"Skedulo has solved my F/S scheduling issues and allows visability to organization. "

What do you like best?

I like the calendar that can be viewed accross the organization. Sales can use it right in front of customers to check for availability without having to call me.

What do you dislike?

Jobs are really meant for one day periods. I have one job last weeks.

Recommendations to others considering the product

Try it out. Skedulo was great about customizing for my needs. The support for fixing bugs has been exceptional.

What business problems are you solving with the product? What benefits have you realized?

Everyone in the business can access my service schedule through Salesforce link.

Skedulo review by Consultant in Renewables & Environment
Consultant in Renewables & Environment
Validated Reviewer
Review Source

"My experience using Skedulo on a daily basis is sometimes not as good as I would like. "

What do you like best?

Ease of use would be the thing I like most.

It is easy when it works, if it does not work right, it can be difficult.

What do you dislike?

The times that Skedulo has not worked properly, not sure why but we did experience some hick ups early on. Hiccups were too often and not easily fixed without WIFI.

What business problems are you solving with the product? What benefits have you realized?

Time tracking, GPS issues, real time recording. Schedule and employee time clock that is GPS enabled.

Skedulo review by Ayush S.
Ayush S.
Validated Reviewer
Review Source

"A platform that can help your organisation gain efficiency in field Jobs"

What do you like best?

The scheduling execution and geo-tagging are the most amazing features of Skedulo

What do you dislike?

Needs some bug fixes - Resources get locked out,

What business problems are you solving with the product? What benefits have you realized?

Field Service Management and Workforce Management

Skedulo review by Steve R.
Steve R.
Validated Reviewer
Review Source

"Effective and worthwhile"

What do you like best?

The possibilities in running field based staff whilst producing professional documents.

What do you dislike?

Lack of calendar/diary management. File size limit too small for us often.

What business problems are you solving with the product? What benefits have you realized?

Functional improvements; productivity improvements.

Skedulo review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Looking forward to implementation"

What do you like best?

Integration with Enrite

User interface

Project management expertise

Relationship management

What do you dislike?

Nothing. We will know more after implementation

Recommendations to others considering the product

Growing product with solid support, keep an eye on it

What business problems are you solving with the product? What benefits have you realized?

Community Disabulity scheduling

Skedulo review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Satisfied "

What do you like best?

Customer support is great everything I asked for was completed in a timely manner

What do you dislike?

A lot of bugs

Many upgrades with first year

Recommendations to others considering the product

Do it

What business problems are you solving with the product? What benefits have you realized?

Scanning and field tracking

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Program Manager Review of Skedulo"

What do you like best?

Easy for field to use, great SFDC integration, great support staff.

What do you dislike?

Some system limitations can be tricky to work around, but from my conversations is sounds like these are being worked on. Primarily scheduling resources between regions.

What business problems are you solving with the product? What benefits have you realized?

Efficient and visible national scheduling, ability to better track and monitor store staffing levels and expected hourly requirements.

Skedulo review by User
User
Validated Reviewer
Review Source

"Lots and Lots of Bugs"

What do you like best?

I honestly prefer my old system better, skedulo has been an issue and has several bugs before it has even been viable to use

What do you dislike?

Everything, I am sorry but i preferred my old scheduling system which gave you more control of cancellations and adding appointments

What business problems are you solving with the product? What benefits have you realized?

I have no idea

Skedulo review by User
User
Validated Reviewer
Review Source

"Skedulo review"

What do you like best?

Scheduling appointments for reps and their managers based on regions and also their UI is amazing

What do you dislike?

If there is an error, it doesn't show up properly and it is hard to debug

What business problems are you solving with the product? What benefits have you realized?

Scheduling appointments for retail sales and self gen

Skedulo review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"A scheduling app with offline, mobile support"

What do you like best?

The UI of the app along with great UX makes it an easy to use app.

What do you dislike?

A few features, if they could be drag drop, would be great!

Recommendations to others considering the product

Certainly give it a try, you will like it

What business problems are you solving with the product? What benefits have you realized?

Field service management primarily

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Skedulo for Salesforce"

What do you like best?

Skedulo has got excellent UI which is very attractive and easy to use

What do you dislike?

some errors which cannot be diagnosed without help from Skedulo dev team

What business problems are you solving with the product? What benefits have you realized?

Scheduling for sales reps and conflicts like double booking got solved

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"confortable interface and surprisingly simple"

What do you like best?

It's clear, simple, fast and accurate, love it.

What do you dislike?

I don't like the colours. Just a personal note.

What business problems are you solving with the product? What benefits have you realized?

I'm just using it for organising my employees and workforce management, its amazing for doing it. The simply, the best.

Skedulo review by Consultant in Insurance
Consultant in Insurance
Validated Reviewer
Review Source

"Not yet delivered "

What do you like best?

The concept and responsiveness of staff

What do you dislike?

Integration with others which has not been competed

Recommendations to others considering the product

Make sure the partners chosen for integration can deliver as promised

What business problems are you solving with the product? What benefits have you realized?

Manual time sheet & rostering and integrating with client management service

Skedulo review by User
User
Validated Reviewer
Review Source

"easy to use"

What do you like best?

Appointments are clearly laid out and the information is organized

What do you dislike?

I would like to be able to see information about booked appointments

What business problems are you solving with the product? What benefits have you realized?

removing confusion on when to book appointments

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Easy, mobile and flexible"

What do you like best?

fully integrated in Salesforce with our CRM

What do you dislike?

Confussion between completion notes and case notes

What business problems are you solving with the product? What benefits have you realized?

Enabling our Support workers maximum time in the field - minimum time in the office

Skedulo review by Executive Sponsor in Pharmaceuticals
Executive Sponsor in Pharmaceuticals
Validated Reviewer
Review Source

"Easy to setup... skedulo team listened to our needs "

What do you like best?

Flexibility. Ease of use. Reliability. Scalable.

What do you dislike?

Skedulo is still growing but has small firm problems in staffing

What business problems are you solving with the product? What benefits have you realized?

Ability to convey orders to field based staff: more efficient and better communication

Learn more about Skedulo

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* We monitor all Skedulo reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.