G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend 🚀
Skedulo

Skedulo

4.2
(69)
Optimized for quick response

Enterprise Workforce Management

Work for Skedulo?

Learning about Skedulo?

We can help you find the solution that fits you best.

Skedulo Reviews

Ask Skedulo a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 70 Skedulo reviews
LinkedIn Connections
Skedulo review by Stephen L.
Stephen L.
Validated Reviewer
Verified Current User
Review Source

"Great workforce management tool plus Skedulo are a great Company that listens to its user base."

What do you like best?

Skedulo are a Company that are really engaged with their user base

What do you dislike?

The way the field app syncs data back to Skedulo / Salesforce

Recommendations to others considering the product

If you are looking for a workforce management tool that allows you to schedule out your field staff or assets, I would definitely recommend Skedulo. If you give your field staff all the jobs they will be doing on the first of the month and you leave them to there own devices (no scheduling) then this probably isn't the right tool.

What business problems are you solving with the product? What benefits have you realized?

Skedulo has helped us solve a number of issues and pain points.

Scheduling issues relating to optimising Technicians workloads and routes with the help of the Skedulo Web App (scheduling tool), this is what Skedulo does at its core and it does it really well.

The ability the customise the field app (Skedulo X) is also particularly useful and has allowed us to rationalise various applications and make the experience for our field staff more seamless and integrated.

Customer visibility / engagement - because Skedulo can come as a Salesforce package the Data is held in Salesforce which means we have the ability to easily expose this information to our customers, giving them the assurance that we are doing what we say we are doing. This area alone has certainly helped close out a few deals.

Sign in to G2 Crowd to see what your connections have to say about Skedulo
Skedulo review by Will K.
Will K.
Validated Reviewer
Verified Current User
Review Source

"Useful features sometimes some bugs"

What do you like best?

Skedulo does a great job of iterating on our feature requests and providing creative solutions to our business needs. Proccesses that were previously manual and very subject to errors have since been automated which has allowed us to scale our sales org's output without having to dramatically scale the workforce

What do you dislike?

Sometimes things don't work *exactly* as they should but the team is responsive and gets things fixed promptly.

Recommendations to others considering the product

Have a clear idea of what you want the product to do and the Skedulo team will do their utmost to bring that to fruition. They do a good job of understanding what you need and delivering

What business problems are you solving with the product? What benefits have you realized?

Automated Permission to Enter emails have been a game changer. This was previously a manual process subject to a lot of user error and to have the emails guaranteed to go out the night before allows us to scale to amount of tours we do without creating a massively burdensome workload.

What Field Service Management solution do you use?

Thanks for letting us know!
Skedulo review by Kristen N.
Kristen N.
Validated Reviewer
Verified Current User
Review Source

"Great experience overall!"

What do you like best?

Everyone I have worked with at Skedulo has been extremely helpful. They all seem to have extensive knowledge of their product and really care about helping their customers roll it out successfully.

What do you dislike?

The only negative would be some of the time difference issues. Being EST sometimes it was difficult to find times that would work with PST or Australia.

What business problems are you solving with the product? What benefits have you realized?

We run the majority of our business processes through Salesforce. We have a backend home grown system that we are working to sunset and move everything into Salesforce. Scheduling for our implementation team was something we were doing outside of Salesforce and we did not want to have to custom build a solution. We were able to use Skedulo and where custom dev was needed they helped us to get there.

Skedulo review by Joe C.
Joe C.
Validated Reviewer
Verified Current User
Review Source

"Flexible for any Industry"

What do you like best?

The best thing about skedulo is its flexibility. We are in the Roofing industry and we have in house crews and Employees who have various job responsibilities and tasks, It works for all of them and it integrated with our existing Sales Force Org. Another great thing is that they are constantly working to make Skedulo better.

What do you dislike?

Most of the things I have disliked has been taken care of through updates and improvements. I have been on phone calls with the skedulo team where they are looking for my input on what I dislike and then shortly after they are put in the new update.

Recommendations to others considering the product

Makes sure to use a 3rd party to help set up automation. Make a road map of how you want your users to use it.

What business problems are you solving with the product? What benefits have you realized?

It primarly solves scheduling for various types of employers and subcontractor. It has literally shaved 1 whole work day off my project administrator with the automated process set up from Sales Force to Skedulo. So the product has paid for itself 10 fold.

Skedulo review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Verified Current User
Review Source

"Great customer service, easily customizable."

What do you like best?

The group of staff at Skedulo are very knowledgeable and quick to help! We use Skedulo on a daily basis to dispatch technicians, and the very few problems we have, get resolved quickly.

What do you dislike?

It is definitely tailored towards same town, quick events. Our service events often take multiple days, and its a little messy to get it to do that. However, I must say, the recent update was a step in the right direction for us!

Recommendations to others considering the product

I would recommend Skedulo to same day service / delivery businesses. There are some changes I would like to see made for our company, but I think we are a very small portion of the customer base, in a very niche market. Overall, Skedulo has delivered us the best bang for our buck over other ERP type systems. They are headed in the right direction to take over the market, and I feel they will get there sooner rather than later.

Their tech support / sales team are very good at understanding your wants and needs, and acting on them to give you the best results possible.

What business problems are you solving with the product? What benefits have you realized?

We are able to quickly and accurately dispatch our service technicians with all needed information.

We have seen a growth in productivity, as well as accurate time reporting.

Skedulo review by Amanda M.
Amanda M.
Validated Reviewer
Verified Current User
Review Source

"Great product and great company"

What do you like best?

The entire experience has been very good. Skedulo has proven themselves to be nimble and flexible in creating a customized scheduling tool to meet the various scheduling needs of our business. They created a collaborative problem-solving environment so we really feel like we are working together to build the best solution. They are also very responsive to our requests.

What do you dislike?

Not much to say here, they've been terrific. Our Project Manager is in AUS, so sometimes we had to wait a few hours for her to come online, but she's been terrific at working all hours of the day and night to provide us with support.

What business problems are you solving with the product? What benefits have you realized?

One click scheduling, national view of schedules and availability with robust report capabilities. We're seeing seamless integration with Salesforce.com which helps keep our business process on one platform.

Skedulo review by Kylie W.
Kylie W.
Validated Reviewer
Verified Current User
Review Source

"Skedulo is Awesome"

What do you like best?

What isnt to like! The ability to view workers availability at a glance. To avoid clashes in scheduling, and to ensure that jobs are matched as per tags - Awesome, and an APP as well to enhance all of these features. Thank you

What do you dislike?

So far in my dealing with skedulo, I have yet to find anything that I dislike about it.

Recommendations to others considering the product

Take the time to know your current processes before starting to use Skedulo.

If having offices in multiple sites, ensure all using same terminology and that staff/workers give an accurate view of availability to enter in the system. Smile and enjoy the ride

What business problems are you solving with the product? What benefits have you realized?

no more clashing of jobs, instant view of staff availability and skillsets.

So much more efficient and valuable use of work time

Skedulo review by Kevin F.
Kevin F.
Validated Reviewer
Review Source

"Flexible and Affordable Field Service Scheduling Tool"

What do you like best?

Scheduling engine met our requirements. The SkeduloX app works well in the field. Price was reasonable compared to competitors.

What do you dislike?

The implementation and development process was very challenging. Handoff from pre-sales is rough, then we had a project manager change partway through the project. That was rough.

Recommendations to others considering the product

I conducted a deep evaluation of both Skedulo and Field Service Lightning. In the end, Skedulo was miles ahead based on price and flexibility.

Flexibility comes at a cost - Skedulo requires a lot of configuration and customization. Staff a client-side PM and a client-side developer to keep the project moving and handle integrations and configurations that fall out of Skedulo's scope. The project was under-scoped up front and ran several months long. To their credit, Skedulo professional services honored the fixed-bid, regardless of the delays.

The development team is solid, and QA is pretty good. Only at the end of the project did I interact with the development team in Viet Nam, and when I did, I was impressed. I think we could have saved a lot of time if we'd operated in a more integrated way throughout.

Skedulo struggles with complementary practices like release management, which made go-live overly exciting. Their expectation is that they get full admin access to your production environment for releases. In many large corporate environments, that's not allowed. Get on the same page about that up front and agree to release procedures from the beginning.

The Skedulo team, top to bottom, is personable, capable and responsive. I have my criticisms, of course, and I hope they keep working to get better. But, when I look back, I am positive about the experience.

What business problems are you solving with the product? What benefits have you realized?

Save travel dollars and ensure quality by scheduling resources based on proximity, certifications and availability.

Skedulo review by Brett B.
Brett B.
Validated Reviewer
Review Source

"Extremely flexible and robust application"

What do you like best?

The ability to customize the Skedulo application to fit your backend (salesforce) environment was paramount to our success. The implementation team was extremely through and allows us to get up and running quickly.

What do you dislike?

We have had some minor issues with saving data inside the Skedulo application when the mobile device is out of service. We often add many different forms for any given job, and there have been times when a mobile device doesn't have service and we lose the data we saved due to a sync error.

Recommendations to others considering the product

The Skedulo platform is the perfect fit for a "plug and play" field service management system. I would highly recommend it to those that may not want the extremely in depth and challenging implementation of the FSL's or other ERP level Field Service platforms but still want the robust SF backend to help customize the system. The Skedulo Support and Custom Dev team has been out of this world. Our organization contracted them to help build out our custom features and they delivered on time and work at a very reasonable rate. Could not be happier.

What business problems are you solving with the product? What benefits have you realized?

The ability to collect extremely valuable and robust data from our field service technicians while they're on-site in a simple and easy manner. The technicians see only what they're supposed to see (from our Salesforce backend) and can edit only the fields we allow. We have realized a robust scheduling and data/job history ability with the system in tandem with Salesforce.

Skedulo review by Eric C.
Eric C.
Validated Reviewer
Verified Current User
Review Source

"Skedulo has been a valuable asset to unlocking more features of the data we store in Salesforce"

What do you like best?

Customer service has been very responsive, knowledgeable, and professional

What do you dislike?

The rigid nature of the web app. It's necessary to use in some circumstances as all features of Skedulo aren't available in Salesforce. I would prefer to exist in one environment

Recommendations to others considering the product

Test cases with your users are crucial. It's not the easiest aspect of implementing Skedulo, but since going live, we've found many changes we would have wanted to bring up during testing.

What business problems are you solving with the product? What benefits have you realized?

Eliminating the need for Google Calendar and manually syncing data between a scheduling interface and customer data in Salesforce. We've realized that timesheets may be able to be implemented using Skedulo data and have begun working on that project.

Skedulo review by Vokhid A.
Vokhid A.
Validated Reviewer
Verified Current User
Review Source

"It is a great product"

What do you like best?

We have been using Skedulo for a while and we have never experienced any issue since then. It works smoothly and all upgrades they push periodically are seamless. Also, their support team is great and cooperative. We are happy to work with them and look forward to leverage this solution to our other business units.

What do you dislike?

I do not have anything to dislike. The team and their cooperation is always great.

Recommendations to others considering the product

I would recommend to try anybody seeking seamless, easy to use, affordable scheduling, dispatch and field-service solution.

What business problems are you solving with the product? What benefits have you realized?

We resolved so many problems in our Call Center that ranges from filtering out resources to schedule appointments based on their skill set, availability and daily, weekly limits. That was all manual before we brought in this solution and it was cumbersome.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good product, good support"

What do you like best?

Clean app UI and the way they accommodate to your business needs and requirements as well as making sure it works in conjunction with Salesforce.

What do you dislike?

Sometimes the app gets a little glitchy but nothing that can be resolved with shutting down the app and/or phone and let the Skedulo team know about it and a solution will be offered to you right away.

Maybe the web interface can be improved a bit too.

Recommendations to others considering the product

Testing! For sure please do an exhausting testing and make sure Skedulo covers every angle of your business needs and requirements.

What business problems are you solving with the product? What benefits have you realized?

We're an Internet Service Provider company and our scheduling process have been evolved but using Skedulo. The integration with Salesforce allow us to keep track of our installers and crews times as well as a sorts of statistical data we can gather within Salesforce about what happens out in the field.

Skedulo review by Brooke E.
Brooke E.
Validated Reviewer
Review Source

"A Scheduling Program that operates as if it is still in Alpha version"

What do you like best?

The graphical calendar interface for allocating our employees and the exception console are highly useful. The recurring appointment feature is also highly useful.

What do you dislike?

The program is currently highly compartmentalized. Required information is stored in several different locations which necessitates as many as 5 or 6 tabs open at once to complete and document an action. This is highly ineffective and takes valuable time away from me which I could be using to process more cases. Since it takes 5 to 10 seconds to load a tab I have to place a client on hold for nearly an entire minute just to pull up their account in entirety.

It is immensely difficult to locate substitutes for scheduled sessions due to the program not displaying client addresses on the practitioner availability console. The system does not take into account an 8 hour work day for our employees which means it displays employees who are not available as available. It does not take traffic patterns into account or actual drive times into account. This makes it immensely difficult to find a substitute. I require 8-12 tabs open at a time to find a substitute using this program.

A busy workday means I will have to work on multiple cases at once which means I often see anywhere from 25-60 tabs open on my computer at a time which is impossible to navigate.

This program is highly inefficient when compared to a program that has information displayed in one location.

What business problems are you solving with the product? What benefits have you realized?

We are attempting to handle our scheduling as a company which provides behavioral and speech therapy to minors primarily on the autism spectrum. This program takes longer then previous methods we used, is less efficient then previous methods we used, and has information stored in so many different locations that it provides little benefit to us as scheduling operators.

Skedulo review by Heather K.
Heather K.
Validated Reviewer
Review Source

"So far so good"

What do you like best?

Although we have not fully implemented the product yet at our company, we are still in the development and testing phase, the product is very easy to use and was easy to configure.

What do you dislike?

So far nothing has come up to dislike specifically, I assume we will eventually run into a use case that is not out of box and I am confident working with Skedulo we can solve it. Change is hard for people so that will be the biggest hurdle.

What business problems are you solving with the product? What benefits have you realized?

Eliminating paper processes for our traveling workers, which will save costs and also time.

Skedulo review by Tim C.
Tim C.
Validated Reviewer
Verified Current User
Review Source

"Fast, effective scheduling"

What do you like best?

Skedulo's ability to coordinate our complicated logistics network has been terrific. We have over 150 casual staff visiting multiple locations (schools) each day. Skedulo's platform both coordinates this extremely well and makes over-viewing our roster simple.

What do you dislike?

The calendar view component has been entirely fit for purpose and finding the specific details of each booking in that view is sometimes cumbersome. However, working closely with Skedulo this has been significantly improved.

What business problems are you solving with the product? What benefits have you realized?

We have 150 casual staff visiting multiple locations. Historically the coordination and logistics was done manually - Skedulo has largely automated this saving countless hours.

Skedulo review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
View Original

"Filling a niche"

What do you like best?

I like the interface, it is presented in a coherent manner and things are intuitive. the new web app that is in beta will be a major upgrade from the current webapp. the layout allows for maximum visibility of all necessary items from resources to accounts.

What do you dislike?

while there is the ability to customiz the package, as it is a managed package it isn't fully customizable and there are limitations, however overall it has been flexible enough

Recommendations to others considering the product

figure out where your company will need to be in a few years, not just right now

What business problems are you solving with the product? What benefits have you realized?

right now we are utilizing Skedulo as our scheduling and dispatch component in a larger service component within Salesforce. we are leveraging the built in features with some custom objects around it to meet our personalized field tech needs.

Skedulo review by Mark C.
Mark C.
Validated Reviewer
Verified Current User
Review Source

"Great Scheduling tool"

What do you like best?

Web app is easy to see what jobs are on going and make changes. Mobile app is very user friendly and easy to use for the technicians

What do you dislike?

mobile app occasionaly breaks down, doesn't synch and generally has some issues once and awhile

Recommendations to others considering the product

Great product, a must use for any company dispatching technicians

What business problems are you solving with the product? What benefits have you realized?

using clock in and out status to record time on site and to invoice. Uploading pictures and documents is great

Skedulo review by User
User
Validated Reviewer
Review Source

"Using skedulo to schedule and monitor 50 home care workers assigned to over 100 clients"

What do you like best?

Seeing the status of jobs in a page. Integration of Skedulo with Salesforce is great. Ease of allocating care workers.

What do you dislike?

Scheduling algorithms are too simple and do not consider the complex requirements in matching care workers to clients and their jobs. Bugs in recurring jobs. Availability of our care workers have more complex permitations not covered in Skedulo. Care workers are unable to change their availability in the app. Need to refresh to see realtime status of the jobs. No clear notification to the care workers when they've been taken off a job.

What business problems are you solving with the product? What benefits have you realized?

Business Problem: Not knowing if care workers are with the clients or not, or if they're late. Using skedulo is great as it allows us to monitor jobs, for as long as care workers are using their apps correctly. We've just gone through a government assessment of our home care service and they were very impressed at how skedulo has given us insight to ensuring our clients receive their services and also how it allows us to respond when there are problems in care workers not getting to their jobs on time or if at all.

Skedulo review by Noel M.
Noel M.
Validated Reviewer
Verified Current User
Review Source

"Use Skedulo to see scheduled tours"

What do you like best?

I like that it is linked with Salesforce and I can add notes. I also like that I can use my phone and get the notifications.

What do you dislike?

I am not a fan of the mobile app (the layout) and also the process of requesting an "unavailability" -- too tedious

What business problems are you solving with the product? What benefits have you realized?

We've been able to make scheduling tours so much more easier and convenient for when we are out on the field. It has saved us so much time.

Skedulo review by Allie E.
Allie E.
Validated Reviewer
Verified Current User
Review Source

"Skedulo is Awesome"

What do you like best?

We worked with Skedulo PS to implement a solution to our resource scheduling. They were knowledgeable, efficient, and delivered a great product for us. The tool itself is incredibly flexible.

What do you dislike?

Our implementation of the tool requires a lot of linking objects in SFDC, which took a bit to understand which object is intended for which purpose.

What business problems are you solving with the product? What benefits have you realized?

We needed the ability to schedule planned downtime of our service. Skedulo allows us to do this effectively and in an automated fashion.

Skedulo review by Eric R.
Eric R.
Validated Reviewer
Verified Current User
Review Source

"Great scheduling system"

What do you like best?

The implementation team at Skedulo is the best. They did a great job at getting us off the ground quickly.

What do you dislike?

Honestly, every single part of their support structure has exceeded my expectations so nothing to highlight here.

What business problems are you solving with the product? What benefits have you realized?

We were hoping to reduce time to book a tour for our prospective tenants. We were able to drive down our scheduling time by more than 90%. A huge win for our business.

Skedulo review by User
User
Validated Reviewer
Review Source

"program for outside sales representatives"

What do you like best?

It is an excellent scheduling tool for outside sales personnel. It gives concise time energy plan on a daily, weekly of monthly work schedule. Easy to evaluate travel and time on task for multiple clients.

What do you dislike?

The program is being used in my educational situation as a tool to reduce payroll expenses by nickels and dimes. The organization wanted to track time and distance of employees from home to job site in order to see if teachers were padding mileage by a mile or two. It is causing discord among some employees. It replaced an easy to use and read scheduling program whereby my schedule was a monthly tool now it is a tool that I can only use in a three day time frame that needs multiple levels of access.

Recommendations to others considering the product

Yes if used for the purpose designed it is a very productive scheduling aid, it is being used for the wrong purpose in my present organiational affiliation.

As a former business owner it would have been a very usefull addition to track productivity of my outside sales employees. My masters degree is in Business Management. I have been rretired for more than twenty years and returned to the workforce for something to do after my wife passed away.

What business problems are you solving with the product? What benefits have you realized?

The organization is trying to reduce payroll of part time employs while giving bonuses as high as $117,000 at the executive level.

Skedulo review by John "Andrew" D.
John "Andrew" D.
Validated Reviewer
Verified Current User
Review Source

"Skedulo saves time with reliable, automated service. "

What do you like best?

We were able to configure Skedulo so that it fit our workflow. Skedulo made a complex, multi-step process simple and painless.

What do you dislike?

I wish there were greater visibility to confirm that we had successfully made an appointment. Sometimes, I wish it were easier to query.

Recommendations to others considering the product

Skedulo will save you time. It performs complex tasks with extreme ease.

What business problems are you solving with the product? What benefits have you realized?

Skedulo simplified our workflow from a tedious, multistep process to an easy, one-step process.

Skedulo review by Nick M.
Nick M.
Validated Reviewer
Review Source

"Good management tool for your team. "

What do you like best?

Lots of customization on how to organize and manage your team. Plenty of filtering options. We are in the beginning phases or using it but being able to electronically monitor and dispatch work is great.

What do you dislike?

There is a decent learning curve on how to use it. Some of our less tech savvy users will struggle.

Recommendations to others considering the product

This tool requires a decent learning curve. It does have a good dispatch system and has been a good field management tool.

What business problems are you solving with the product? What benefits have you realized?

Organization of dispatching work. Also now managers can view where all field employees are and are going to be.

Skedulo review by Jodi F.
Jodi F.
Validated Reviewer
Verified Current User
Review Source

"Leasing made easy"

What do you like best?

skedulo makes my touring much easier, I can see which room i am going to, and leave notes without having to run to my computer before and after each tour comes.

What do you dislike?

There is nothing I dislike so far about the app.

What business problems are you solving with the product? What benefits have you realized?

It's saving me a lot of time with not having to write notes on my computer or having to prepare beforehand with what floor/suite/room i'm touring.

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Reliable scheduling system that provides peace of mind, clearly displaying the different job stages."

What do you like best?

Peace of mind that our team have a clear schedule with all the details they require to be successful.

What do you dislike?

Any coaches that delete a job, deletes it for everyone else that was allocated to the same job. Ideally this functionality should be locked or require a permission to access before this can happen. Addtionally, it would be great to have the availability section with added detail around when this was last updated.

Recommendations to others considering the product

Customise Skedulo to suit all of your business needs. Think of every small detail that will make a difference to your ease of use and efficiency to get the most from the software.

What business problems are you solving with the product? What benefits have you realized?

Reliability without having to use spreadsheets to allocate sessions. Clearly see all of the teams schedules and where they have availability that matches a job. Time efficiency and reporting of jobs through salesforce is superb.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Work in progress"

What do you like best?

Endless possibilities and the only option I found that was willing to customize the interface to meet our needs.

What do you dislike?

Slow and somewhat inefficient in the customization process. Felt like important pieces fell through the cracks and when brought back up, delayed the timeline in a big way.

What business problems are you solving with the product? What benefits have you realized?

We have a large group of part time staff that run youth programs in the field. We've been relying on Salesforce to close the deals and google calendars to schedule our staff. Needed to move away from duplicating information in many different places and leaving large holes in our processes.

Skedulo review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Skedulo Positive Experience"

What do you like best?

Expertise in regards to workforce management. Quickness of implementation. Ability to configure for our particular workflow. Efficiency gains realized.

What do you dislike?

Complexity of licensing model when used with Salesforce,.

What business problems are you solving with the product? What benefits have you realized?

Moving from a spreadsheet based scheduling workflow where data could not be shared easily and our scheduling team has to make many phone calls to our field service individuals to validate availability to a workflow where our workforce using a mobile app for scheduling and all communications are digital. Benefits realized are a significant efficiency gain across all stakeholders.

Skedulo review by User
User
Validated Reviewer
Verified Current User
Review Source

"Works Well But Some Kinks"

What do you like best?

I like how everything is in one place and the user interface is very intuitive and user friendly. Navigating the software is easy and the functionality we wanted from the software works as intended i.e. interfacing with external products.

What do you dislike?

There are some bugs that still need to be worked out. We have trouble scheduling sessions when there is drive time added and sometimes it is due to there not being drive time.

What business problems are you solving with the product? What benefits have you realized?

Ensuring that our therapists are only scheduled for one appointment at a time. The time that it takes to add and cancel appointments has reduced significantly.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Review of Skedulo Tool during Sanbox Implementation Testing"

What do you like best?

The support team is very attentive and willing to lend a hand.

What do you dislike?

There appears to be a lack of examples of how the product has been deployed elsewhere as to help structure how our business can utilize Skedulo fully.

Recommendations to others considering the product

Appears to be an excellent resource management tool.

What business problems are you solving with the product? What benefits have you realized?

USP Technologies is using Skedulo to help optimize our field resources, drive rigor and accountability in our execution to our customer commitments, and archive field collected data so that it can be used to drive business decisions.

Skedulo review by User
User
Validated Reviewer
Review Source

"Great way to keep track of appointments!"

What do you like best?

I like the flexibility with updating availability. I also really like the different "views" - I toggle between the "by day" and "by week" views. I love the new feature where you can copy a phone number or email address directly from the app.

What do you dislike?

Sometimes I have appointments canceled and they are not immediately removed from my schedule in the app, which can be a bit confusing.

What business problems are you solving with the product? What benefits have you realized?

Skedulo has greatly improved my team's ability to efficiently tour more apartments. It allows me to see everything I need to in one place, and removes the need to log into salesforce from my laptop. It allows me to fit more tours in one day. I can also submit follow up notes directly through the app.

Skedulo review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"External scheuling made easy"

What do you like best?

What I love most about Skedulo is the ability to customize its integration with Salesforce.

What do you dislike?

Skedulo doesn't have advanced technical support during US hours. In the past we've had issues with the Skedulo managed package and needed support but their engineer being based in Asia was only able to provide it during our off-peak hours

Recommendations to others considering the product

I'd recommend making sure your process is defined before configuring Skedulo, for example, while the analytics Skedulo provides us through its Salesforce Integration list options within the app needs to be properly pre-defined for your service team.

What business problems are you solving with the product? What benefits have you realized?

Skedulo allows us to commission a photographer to go out and take headshots of our clients without us having to facilitate any setup.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Adaptable Platform"

What do you like best?

The automatic emails notifying our customers is extremely helpful. I have also had some great customer service help. They always get back and help you find a solution. Our service use for Skedulo is different than many others but we have been able to adapt it for our use.

What do you dislike?

It would be nice to color code the jobs based on the type we select.

What business problems are you solving with the product? What benefits have you realized?

We use it to schedule our delivery to customers and our manpower on delivery and in store.

Skedulo review by User
User
Validated Reviewer
Review Source

"Speedy Tech Support Response"

What do you like best?

Everyone in Skedulo that I have met, spoken/emailed with are extremely helpful and responsive. Great Team! Great for monitoring jobs.

What do you dislike?

Skedulo is not really made for the aged care sector. There are too many steps/clicks to get things done. Some useful features in original version are no longer in the new. Some features are not working properly. Skedulo team knows about all my concerns as they are pending issues/jobs in the system.

What business problems are you solving with the product? What benefits have you realized?

Scheduling of care workers to home care clients, monitoring these jobs.

We now can see if a care worker is in their job or not or if on the way.

Skedulo review by Steve L.
Steve L.
Validated Reviewer
Verified Current User
Review Source

"Solid FS product"

What do you like best?

It has a clean UI and is easy to use with SF

What do you dislike?

As always there are some known limitations to platform licenses

What business problems are you solving with the product? What benefits have you realized?

Scheduling and work order management

Skedulo review by Chris S.
Chris S.
Validated Reviewer
Verified Current User
Review Source

"IT Director"

What do you like best?

Allow all company auditors access to important job details while limiting access to SF data.

What do you dislike?

Required to enable Chatter to auditors to use file upload feature

What business problems are you solving with the product? What benefits have you realized?

central application to manage all auditors schedules

Skedulo review by Becky N.
Becky N.
Validated Reviewer
Verified Current User
Review Source

"Call Center Manager"

What do you like best?

Easy to use and easy to make changes to put resources on freeze or focus

What do you dislike?

I have not found anything I dislike... it works well

Recommendations to others considering the product

Best scheduling ever!

What business problems are you solving with the product? What benefits have you realized?

Multiple issues with scheduling have been removed now that we use it.

Skedulo review by User in Sporting Goods
User in Sporting Goods
Validated Reviewer
Review Source

"Skedulo Review"

What do you like best?

I like how up-to-date Skedulo is. They make is east to manage appointments, give etas, and keep track of meetings. It works well in our business.

What do you dislike?

There isn't much that I can say that I dislike about Skedulo. There help and support could be a little faster, but they have eventually answered all of my questions.

Recommendations to others considering the product

I would recommend getting acquainted with the product well and not being afraid to see if certain things work. It's very capable and there is a lot it can do.

What business problems are you solving with the product? What benefits have you realized?

We use Skedulo to get in touch with our mobile workers. If a customer makes a request we are able to set up alerts and relay information efficiently.

Skedulo review by Chris B.
Chris B.
Validated Reviewer
Review Source

"Great Customer Service "

What do you like best?

Meredith was extremely very helpful and responsive to all of my queries - she even assisted with issues with the integrated program we were setting up and without this help we could not have proceeded. Meredith went above and beyond!

What do you dislike?

There was nothing I did not like about the service

Recommendations to others considering the product

Very Useful for larger scale deployment

What business problems are you solving with the product? What benefits have you realized?

Skedulo was used as a complimentary program to Enrite care

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Skedulo use"

What do you like best?

I like how easy it was to batch dispatch jobs and set them up.

What do you dislike?

I understand that the point of skedx is to have once central point from which jobs are dispatched however, due to the nature of our workplace (resources organise their appointments with our clients and the clients often change appointments etc) sometimes it would be easier for our resources manage their own schedules. It seems that our usage of it is sort of backwards.

What business problems are you solving with the product? What benefits have you realized?

Not to much business problems being solved - but it's nice that it links in with salesforce

Skedulo review by Gregory P.
Gregory P.
Validated Reviewer
Review Source

"Amazing Field Service Product"

What do you like best?

Skedulo gave us a field service solution that seamlessly integrated with our Salesforce org. Their team of developers is amazing and are always helpful in adding new features as we grow.

What do you dislike?

Have not had a bad experience yet. Every bug we have found has been fixed within 24-hours.

Recommendations to others considering the product

Don't try to solve every single field service problem with your first implementation.

What business problems are you solving with the product? What benefits have you realized?

Field service, scheduling, and automated billing.

Skedulo review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"When it works it is a beautiful thing, when it doesn't it is absolutely painful"

What do you like best?

Simple interface - once people get it it really enables efficiency and ease of use.

What do you dislike?

Travel estimation not accurate because based on as the crow flies estimation rather than route-based.

Booking appointments has constraints that we found out after go live and need to work around.

Cannot use it when there is no network coverage.

What business problems are you solving with the product? What benefits have you realized?

efficiency; responsiveness to customers

Still working on realising these benefits

Skedulo review by Stephanie  R.
Stephanie R.
Validated Reviewer
Review Source

"Schedule and track your trainings and events effectively and easily "

What do you like best?

The user friendly mobile Experience and the ease of adding trainers and tracking travel time

What do you dislike?

Not being able to see activities on the mobile calendar is a limitation for us

What business problems are you solving with the product? What benefits have you realized?

Real time information for our trainers using the mobile app making it easier for them to communicate with our clients. Streamlining our scheduling processes.

Skedulo review by Caesar S.
Caesar S.
Validated Reviewer
Review Source

"Great Technical Support"

What do you like best?

The support team is very helpful in supporting issues and resolving it in no time.

What do you dislike?

sometimes they push updates to live that creates glitches in our instance but hey are quick to response in regards.

Recommendations to others considering the product

to validate your business requirements if it will fit with the application

What business problems are you solving with the product? What benefits have you realized?

scheduling of our field carers and updates on real time

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"Answer to our organization's scheduling needs"

What do you like best?

I like the ability to customize the platform to fit our organization's unique needs. The customer experience and support is very positive.

What do you dislike?

There's a bit of a learning curve to understanding how to use Skedulo. Since I have to train new people on how to use the platform, it takes a little bit more time to guide them.

What business problems are you solving with the product? What benefits have you realized?

With Skedulo, we're able to report and track how many hours our employees are working to understand their workload and Skedulo has streamlined how we schedule employees.

Skedulo review by Tammy P.
Tammy P.
Validated Reviewer
Review Source

"Skedulo has made dispatching a breeze!"

What do you like best?

NO MORE PAPER, a more productive team, very easy to use.

What do you dislike?

That the skedulo team is so far away from Toronto:(

What business problems are you solving with the product? What benefits have you realized?

By using Skedulo we now have an idea of whats happening during the day with our Fleet. We are able to communicate better with customers and give them a more realistic ETA.

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source

"A wonderfully knowledgeable team and a solid product to boot"

What do you like best?

Disclaimer: Our company is currently in the process of fully implementing Skedulo, but we have been satisfied with the experience so far

Skedulo's biggest asset is its admirably accessible staff, and their willingness to work with their clients.

What do you dislike?

Pricing could be better. But they are willing to discuss pricing at length. For companies interested in bulk licence purchases, the price tag may be off-putting.

What business problems are you solving with the product? What benefits have you realized?

Scheduling, routing, availability, geo-tracking, fieldwork-related issues. As stated above, we are yet to fully implement Skedulo.

Skedulo review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Skedulo helps make the scheduling job easy and transparent. Easy to use and user friendly."

What do you like best?

Easy to use and user friendly - it make easy to training new on boarding

What do you dislike?

Not able to call or discuss with Skedulo Support team through phone.

What business problems are you solving with the product? What benefits have you realized?

Scheduling our practitioner to the our customer. It save us more than 25% time compared to our old process

Skedulo review by Administrator
Administrator
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Very buggy, updates do not sync, users constantly have to delete & reinstall the app"

What do you like best?

The check-in process is easy and the user interface is appeasing to the eye.

What do you dislike?

I dislike that the app doesn't update in the background, the check-ins don't sync to our Salesforce platform, and that job statuses constantly move back and forth. There are a lot of bugs with the Skedulo platform & app.

What business problems are you solving with the product? What benefits have you realized?

We removed the need for Formstack & Google Sheets. The benefit has been having Skedulo built into our Salesforce platform.

Skedulo review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Skedulo works great "

What do you like best?

We recently rolled it out for one part of our business n it’s working so well we are now looking to roll it out for another part. They have been great at working with us n making adjustments to meet our business requirements.

What do you dislike?

Nothing so far, we are in an early stage of implementation

What business problems are you solving with the product? What benefits have you realized?

The ability to allow our coaches to see when classes are available n let them sign up to t ache a class

Learn more about Skedulo

Skedulo Videos

Kate from G2 Crowd

Learning about Skedulo?

I can help.
* We monitor all Skedulo reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.