SumTotal Talent Management

(4)
2.6 out of 5 stars

SumTotal Talent Management empowers your people with intuitive, personalized tools that engage employees in pursuing their own self-directed path for development and career growth, while ensuring their efforts are aligned with the goals and business demands of their team and the broader organization. We deliver new ways to engage your talent with innovative solutions that know, develop, grow and reward your workforce.

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SumTotal Talent Management Reviews

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SumTotal Talent Management review by Lu P.
Lu P.
Validated Reviewer
Review Source

"We had a terrible experience in how they handled the decline of ToolBook, their e-learning software"

What do you like best?

Nothing..........................................

What do you dislike?

We used ToolBook for many years and developed a large library of content. When Apple quit supporting WMP and Flash, our content immediately became outdated. It took us millions of dollars to update the content to a new tool. In the early stages, ToolBook said they had a new product that would produce HTML5 content and needed us to upgrade our software. We did and spent thousands of dollars, only to never hear back. This is a company I will never do business with again.

Recommendations to others considering the product

Don't

What business problems are you solving with the product? What benefits have you realized?

Nothing. I'm using other vendors to solve issues they created.

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SumTotal Talent Management review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Rough but improving"

What do you like best?

SumTotal has created a custom experience for our org, and so they have been responsive with upgrades, and the look of the tool is very nice.

What do you dislike?

The tool can be clunky and difficult to use. Navigation has been difficult in the past, but they have been improving it over time.

Recommendations to others considering the product

Weigh all your options. We consistently receive complaints about this tool. They have been improving it over the years, but still not Ideal.

What business problems are you solving with the product? What benefits have you realized?

Performance management, Learning & Development scheduling

What Performance Management solution do you use?

Thanks for letting us know!
SumTotal Talent Management review by Rebekah F.
Rebekah F.
Validated Reviewer
Verified Current User
Review Source

"Manager - Compensation, HRIS and Immigration"

What do you like best?

Product: Ease of use; intuitive; export function for compensation and reviews

Customer Service: Top notch from first sales call to implementation - consistent attention to our needs and short timeframe for implementation - easy to reach someone who can help you.

What do you dislike?

Hard to find something not to like - really!

Recommendations to others considering the product

You will find lots of "press" on the Big Guys - Oracle (Fusion), SAP (SuccessFactors) and Workday - don't let it lull you into thinking they are better . . . we put these three and SumTotal through a rigorous and extensive RFP process. sumTotal was the only company that answered every question and actually looked at what business problems we were trying to solve vs. a canned sales pitch that the others tried to push on us. You will find that SumTotal has a superior user experience and it can be implemented without the use of 3rd party vendors (that alone saved us a lot of money!!). Their sales team, professional services, and customer support teams have been very responsive, collaborative, and efficient. They fulfilled every promise made during the proposal phase - way above expectations. And if you need to talk to a real person, their response is quick and direct. They don't shy away from customer contact - they excel at it.

What business problems are you solving with the product? What benefits have you realized?

Started out looking for a replacement for our performance review system and found SumTotal Systems and included them in the RFP. They beat out the "big boys" by trying to understand and solve our overall HR systems issues and presenting their Talent Management Suite as an end-to-end solution. And at the same cost for one module from the big competitors. We have completed our focal and compensation review for this year, and received rave reviews from employees and management all the way up to the executive suite - and that is no small task!

SumTotal Talent Management review by Tom W.
Tom W.
Validated Reviewer
Verified Current User
Review Source

"SumTotal Experience"

What do you like best?

I particularly enjoyed the SumTotal interface and the ease of use.

What do you dislike?

Our SumTotal account manager was unable to update us on releases resulting in an outdated environment.

What business problems are you solving with the product? What benefits have you realized?

We used SumTotal for sometime but have since moved to another LMS solution. I would recommend SumTotal.

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