What do you like best?
Product: Ease of use; intuitive; export function for compensation and reviews
Customer Service: Top notch from first sales call to implementation - consistent attention to our needs and short timeframe for implementation - easy to reach someone who can help you.
What do you dislike?
Hard to find something not to like - really!
Recommendations to others considering the product
You will find lots of "press" on the Big Guys - Oracle (Fusion), SAP (SuccessFactors) and Workday - don't let it lull you into thinking they are better . . . we put these three and SumTotal through a rigorous and extensive RFP process. sumTotal was the only company that answered every question and actually looked at what business problems we were trying to solve vs. a canned sales pitch that the others tried to push on us. You will find that SumTotal has a superior user experience and it can be implemented without the use of 3rd party vendors (that alone saved us a lot of money!!). Their sales team, professional services, and customer support teams have been very responsive, collaborative, and efficient. They fulfilled every promise made during the proposal phase - way above expectations. And if you need to talk to a real person, their response is quick and direct. They don't shy away from customer contact - they excel at it.
What business problems are you solving with the product? What benefits have you realized?
Started out looking for a replacement for our performance review system and found SumTotal Systems and included them in the RFP. They beat out the "big boys" by trying to understand and solve our overall HR systems issues and presenting their Talent Management Suite as an end-to-end solution. And at the same cost for one module from the big competitors. We have completed our focal and compensation review for this year, and received rave reviews from employees and management all the way up to the executive suite - and that is no small task!