EXTREMELY BAD !!! I WOULD LIKE TO SUGGEST A SOCIAL MEDIA CAMPAIGN AGAINST THEM AND GATHERING ALL THE VICTIMS TO FILE A LEGAL CASE.
Skrill without any notice have put my money (USD4500) on hold at 8:00am on the 8th of April 2017, this is a breech of section 17.5.2 of the terms, I’ve communicated with them several times over the phone and through emails without any meaningful response. I’ve registered an official complaint with them to comply with sections 20.1, 20.2, and 20.3 of the terms and I got no response within the time frame they have set themselves hence I am filing my complaint here.
I’ve used Skrill for months without any issues, I’m selling discounted gift cards and forex signals over some trading forums. Once my freelance business started to grow in volume I got an account suspension without any notice.
I emailed Skrill about the issue and they replied asking me 3 questions about the nature of the account, the payments I received and 1 particular transaction I made. I answered all their questions, and I offered them all the assistance required. I also contacted the person who made this transaction with me (Purchasing Gift Cards) and they confirmed everything is fine and they will contact Skrill on my behalf.
When I got no response from Skrill via email I started calling, in the past 48 hours I made at least 8 international calls without getting any useful information. All they say is that there’s a security check on my account, they can’t tell me when it will be over, or what’s happening.
I’ve done nothing wrong, and I didn’t believe what is written about this company over the internet until I became one of their victims.
They should be transparent about what they do with people’s money.