Their level of customer service is amazing. They truly go above and beyond what is required with them. They have been happy to help with whatever is needed, even when I come to them with last-minute requests for a quick turnaround time, or need edits from an old project. I'd highly recommend them to anyone. Every person I've worked with there is great!
There is truly nothing I can think of offhand that I dislike. They are even happy to jump on the phone for quick questions, which it seems like many companies don't do these days.
You get a much better value with an ongoing service agreement. They appreciate that you are a regular customer, and show it with their level of service if you work with them on a continuous basis.
The expertise SmarkLabs has in using the technology to leverage our messaging. I would also have to say they have pushed us to build out videos that describe the value our solutions bring. They are very fast and efficient at creating video content. Lastly, they have helped us build a process for delivering a newsletter every 2 weeks, by helping curate content.
This is more a criticism of the technology side of things, it has continued to become more expensive that we thought.
It takes effort on the company's side to get the true value.
The collaboration tools used by the SmarkLabs team makes it easy to stay on top of communications, expectations and deliverables.
Learning our business will take some time, but the team is doing a great job of researching our industry and creating some great content on our behalf. We had instant positive feedback from our target audience.
I highly recommend contacting SmarkLabs.
I really enjoyed the quality of the work product and the process was thorough and smooth.
I didn't have any issues with my experience with SmarkLabs and refer them to others.
We didn't utilize their full service package due to budget but see alot of value in applying more service offerings into a full service inbound/content marketing package.
Brendan and their team help in the full funnel of marketing and sales. Not only do they help drive new leads, him and his SDRs help qualify and close them for his clients. The full funnel experience and expertise clients are looking for.
Brendan and his team is technology agnostic.
Great growth agency. Priced fairly in market value and for the ROI they return.
The SmarkLabs team is creative and driven to be a great value. They constantly tried new approaches, new targets and new messaging throughout their campaigns, so there was rarely a period where new leads weren't being generated. Their team is personable and eager to work with you.
I sincerely have no complaints about their service.
Brendan is a delight to work with. He's responsive and professional.
I'm really sure how to answer this? They aren't a "large" agency if that's what you're looking for.
SmarkLab's collaborative approach of working with Corstrata as the client.
The fact that we are not able to implement all of Smark's great ideas faster.