What do you like best?
Smarsh is not the best content management system in terms of navigating electronic communications, but it fades only in comparison to Global Relay. It is truly efficient in terms of interface/layout. It is FAR superior to other competitors in terms of load time and ease of sorting/viewing messages, even though its search features are not as effective as Global Relay's.
What do you dislike?
The boolean language is difficult to work with in Smarsh; in particular, the "OR" function is limiting. The number of results displayed per page defaults to 30, far too few, but can be adjusted to 100. That is still less user-friendly than Global Relay, which displays 500 at a time.
Recommendations to others considering the product
If you don' want to spend the money for Global Relay, this is your second best option!
What business problems are you solving with the product? What benefits have you realized?
Smarsh is highly efficient at searching,