Three years ago, we started using Smarsh to archive our emails and website. In less than three years, their price tripled - just last month, our bill went up from $420 to $541, without any changes or improvements to their service. When I called to inquire about the price increase, they informed me that everyone was very busy and that someone would call me back. When I inquired about how long that would take, they told me that someone would call me 'early next week' at the latest (we are talking 3+ days!! When I finally was able to talk with someone, they merely informed me that my bill was correct - no explanation as to why my cost suddenly increased by 25% from one month to the next. During that phone call, I told him that I wasn't willing to pay that much for their mediocre service and that I wanted to cancel our agreement effective immediately. He didn't seem to care and informed me that they will enforce a 90-day cancellation penalty. Moreover, if you want your data back, they will charge you an outrageous amount to get them back.
Do yourself a favor and stay away from this company! You will save yourself a lot of headaches and money. There are many, many alternative service providers - most of them cost a fraction of Smarsh and people actually seem to like their job; unlike anyone working for Smarsh.
The only benefit I can think of is that my firm was in compliance with SEC rules and regulations regarding email and website archiving. They offer a cookie-cutter product as an outrageous price. Website is not intuitive and forget about getting any of your questions answered. Their customer service is non-existing!