G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Smart Service


Smart Service is a QuickBooks-integrated scheduling and dispatching program for the service industry.

Work for Smart Service?

Learning about Smart Service?

We can help you find the solution that fits you best.

Smart Service Reviews

Ask Smart Service a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Company Size
User Role
Showing 3 Smart Service reviews
LinkedIn Connections
Smart Service review by Administrator
Validated Reviewer
Review Source

"Great program"

What do you like best?

Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible. The webinars are very helpful and always bring out new tips that we were unaware of. The program is constantly being updated and improved.

What do you dislike?

The lag time between syncing when updating customer information.

Recommendations to others considering the product

I would definitely recommend if you are looking for a scheduling software. It is easy to use and very great for customer support. By far the best program I have used in a long time.

What business problems are you solving with the product? What benefits have you realized?

Customer repair calls and scheduling on routing. Able to route properly and have best use of appointment times. Able to direct service calls to the right areas and utilize their time efficiently.

Sign in to G2 Crowd to see what your connections have to say about Smart Service
Smart Service review by Robynn P.
Robynn P.
Validated Reviewer
Review Source

"Amazing Field Technology and QuickBooks Integration"

What do you like best?

QuickBooks integration is wonderful because you can invoice from SmartService and see the customer's balance.

The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it. It is very user friendly for a typical iphone user.

The company is always listening to real world scenarios and using those to improve the software, they have really made many improvements based off of our feedback.

What do you dislike?

Purchase Order linking limitation. We link our expenses to a job and it would be better if this aspect of the program was more robust. It is great on the AR side, not so much on the AP side.

Having a manual for this program would have been great. We received short training sessions but were left to figure things out for ourselves and in many cases had to re-invent the wheel once we figured out our processes didn't receive the desired result we expected. I realize every business if different so you have to make it work for you but there are many options we "found" that a manual would have easily explained.

Proposals and Work Orders need a numbering system because after using this program for more then a year the jobs get convoluted and it is hard to find things. We can't close jobs like the program is made to do because we use job costing for reports.

Recommendations to others considering the product

Ask A LOT of questions during the training. Really think your set-up and business process through before diving into it. It takes some time to set-up and get working properly, don't take your back-up system down. HAVE A BACKUP FOR TIMEKEEPING while starting out IF you use it for payroll. It took our field staff some time to get it down without mistakes.

What business problems are you solving with the product? What benefits have you realized?

Job Costing was a huge grey area, now we have accurate, down to the minute job costing on every job. The items are linked to the job and payroll which is wonderful. There is a great history of the account at our fingertips as well.

What Field Service Management solution do you use?

Thanks for letting us know!
Smart Service review by Administrator
Validated Reviewer
Review Source

"Excellent easy worth every penny"

What do you like best?

Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses. We have used smart service for years to track our service appointments and some of our sales appointments. I would recommend this to any small business looking for an affordable managing software

What do you dislike?

I dislike how it looks a little old. It is great and works perfectly but could use a facelift. Reminds me a lot of office 2007 in terms of looks however it functions great. I wish it had a little bit more expandability but it is a decent stable product that is easy to train people to use

Recommendations to others considering the product

Try it out it is great for small businesses however if you are an intermediate company it can be lacking significantly

What business problems are you solving with the product? What benefits have you realized?

Service calls and sales appointments. We also have our customer database in it.

There are not enough reviews of Smart Service for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

Microsoft Dynamics 365 for Field Service Logo
Microsoft Dynamics 365 for Field Service
FieldOne Sky is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs.
Skedulo Logo
Enterprise Workforce Management
mHelpDesk Logo
Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.
Housecall Pro Logo
Housecall Pro
The premier all-in-one field service management and CRM marketing tool for service professionals
GoSpotCheck Logo
GoSpotCheck streamlines the data collection process by saving reps time in the field and giving management a powerful, easy-to-digest reporting dashboard.
Oracle Field Service Cloud Logo
Oracle Field Service Cloud
TOA Technologies' field service management solutions use patented predictive technology to help organizations reduce costs and improve customer service.
Jobber Logo
No-nonsense customer management, scheduling and invoicing software for field services.
Kickserv Logo
A CRM for the mobile work force providing field service automation
ClickSoftware Logo
ClickSoftware is a provider of field service and workforce management software and solutions for every size of field service business in any industry.
GE Servicemax Logo
GE Servicemax
GE Servicemax is a cloud-based field service management solution.
Show more
Kate from G2 Crowd

Learning about Smart Service?

I can help.
* We monitor all Smart Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.