I have been using SmartAdvocate since 2013. I was an early user of personal injury case management software in 1990 with SAGA for DOS and in 2012 tried a popular 64 bit personal injury case management program. It didn't do half of what SAGA for DOS did so I switched to SAGA for Windows which was did a lot but was complicated to use. After a year, I switched to SmartAdvocate and felt like a bought an autonomously driving space shuttle.
SmartAdvocate is extremely easy to use and extremely easy to learn how to use. There is simply no information you can't enter into the database and there is a merge code for everything so you can generate complicated documents and PDF forms. It is highly customizable and again easy to do. There are as many reports as you would want. It interfaces with other software and services of other companies. You can track anything including referrals; deadlines; liens medical record requests and much more. You can send/receive text messages and faxes from client screens. It has a sophisticated calendar system; note section with quick notes. It integrates with Outlook (I use Office 365) and you can email from the case document screen and upload from Outlook to documents or notes. They have the best programming and support staff by far.
SmartAdvocate was designed for large law firms but I only have two users and it does the work of several more employees. If I was a solo, I would use it.
SmartAdvocate does too much too mention here but it's the best personal injury case management software, by far. Just ask them for a demo.