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SmartAssist review by Administrator in Computer Software
Administrator in Computer Software
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"Machine Learning Applied to Helpdesk Software"

What do you like best?

Their implementation and support is amazing

What do you dislike?

I'm not sure if our support organization is the best use case for Wise's machine learning. We don't have enough regularity in our tickets to really take advantage of the service they offer.

Recommendations to others considering the product

Wise is a great program run by great people. I'd dig to make sure what they can do helps with your workflow.

What business problems are you solving with the product? What benefits have you realized?

We're using Wise to automatically tag and distribute tickets to our agents.

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