Response from Charlie Taylor of SmartHub®
Thanks so much for taking the time to share your feedback on SmartHub® with us.
You’ve done an incredible job over the last 14 months creating a really strong benefits brand and I love the use of your mascot, EmMA - what a fun addition! Clearly, the Judges from last year’s Engagement Excellence Awards agreed and saw the impact this has had on your workforce judging by the two trophies you took home for Best Branding and Most Strategic Communications.
Before partnering with Reward Gateway, it sounds like you had a tough job on your hands communicating the great benefits that you offer staff at Nottingham Trams. I’m really pleased to hear that you’ve been able to overcome this challenge using SmartHub®. Hosting all of your benefits in one place is a sure fire way to increase engagement and usage across the board and it sounds like your employees are now reaping the benefits.
You make an important point about the employee discounts available on SmartHub® being a ‘real’ benefit to your staff. These discounts are so universal that they really can impact your entire workforce and I’m pleased to hear that they’re having the intended impact.
It’s fantastic to read that you get regular praise from your employees about the programme. We like to think that managing a programme like this is a part of your role that you really enjoy because of comments like that. It’s always nice to hear that your hard work is being recognised.
I’ve noted your feedback regarding a few requests for extra functionality. Innovation is in our blood and we’re constantly thinking about new ways to make the product even better by introducing additional features and modules, or enhancing existing ones. There’s been lots of updates to the Communications and Recognition features just this week, as well as the addition of Employee Surveys earlier this year, however, stay tuned for even more great stuff!
Keep enjoying those discounts and thanks again for sharing your thoughts with us.