Smartling

Smartling

(47)
4.4 out of 5 stars

Smartling works with major content platforms and workflows to help leading brands seamlessly integrate translation into their systems.

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Showing 47 Smartling reviews
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Smartling review by <span>Aideen S.</span>
Aideen S.
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"Fantastic product - helped us get to market faster"

What do you like best?

It was super easy to get started. We had a dedicated Customer Success Manager (who was awesome by the way!) who helped us get trained on the platform and start translating quickly. The ability to set up customized workflows and the visual-context provided to our translators is a huge pro - both of these things have had a big impact on quality. Our previous translation process was manual and took weeks in some cases. Smartling has streamlined these processes and cut down our time to market to days.

What do you dislike?

Not much to dislike with this platform. I’m looking forward to seeing how the Quality Confidence Score feature continues to develop.

What business problems are you solving with the product? What benefits have you realized?

Smartling enables us to be in global markets, at ease and with speed. Our addressable market has been significantly increased as a result of translating our assets. Finally, our time to market has been reduced which allows us to move faster and iterate/test quickly as needed.

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Smartling review by <span>Jovan R.</span>
Jovan R.
Validated Reviewer
Verified Current User
Review Source

"Great Product - Incredible Support Team"

What do you like best?

How the product is always moving forward, and how responsive our dedicated support representatives are. Whenever I have issues, they're addressed IMMEDIATELY. In addition, with the right team building it, integrations with other applications are seamless and robust. Couple that with an A1 help center (documentation) and impeccable customer service, you'll love this product.

What do you dislike?

Sometimes, our individual needs/desires for the product aren't met; certain enhancements seem to be put on the roadmap and never really addressed. Although this is expected with a large client base, being that we are a large company of our own, it would be nice to be able to personalize the application a bit more (without altering other client's products).

Recommendations to others considering the product

With any application, it's going to take some work and time to master. With that said, the Smartling team supports you the entire way. The documentation that they have available is always helpful, and personally, our "Team Leads" (aka Account Execs) are knowledgeable, responsive, and incredibly helpful. Make sure that you develop good relationships with your customer success executives, and I guarantee you'll find this product beneficial (and a lot easier to master).

Note: I was not a part of the company when the initial implementation was done.

What business problems are you solving with the product? What benefits have you realized?

Decreasing bounce rates and increasing revenue by providing quality translated and localized content. We've seen a tremendous amount of savings as we've built up our Translation Memory. In addition, we've been able to hold our outside vendors and internal project managers accountable as a "history" of each string is kept.

What Translation Management solution do you use?

Thanks for letting us know!
Smartling review by <span>Brendan T.</span>
Brendan T.
Validated Reviewer
Verified Current User
Review Source

"Smartling enables hands-free translation for us! "

What do you like best?

Awesome tool. Easy to set-up and use. The most extensive API docs that I've seen for translation tools. Internal reviewers love the tool, particularly the visual context provided to show how the translations will appear once live.

What do you dislike?

Nothing major has come up. On-boarding was very smooth. Translation quality is much improved compared to our previous tool/process.

Recommendations to others considering the product

We initially used another lighter weight translation tool but had to switch to Smartling after 6 months. We didn't appropriately anticipate the features/functionality required to provide high quality translations in a hands-free manner. My advice to users considering translation tools is to thoroughly think through your requirements and related features required.

What business problems are you solving with the product? What benefits have you realized?

Translation just happens! After initial configuration, there's very little work to be done in terms of on-going maintenance (from an engineering point of view).

Smartling review by <span>Robert S.</span>
Robert S.
Validated Reviewer
Verified Current User
Review Source

"Smartling – powering OpenTable's localisation journey"

What do you like best?

- In general, Smartling enables my team of 2 (including me) to 'punch above our weight' in terms of what we are able to deliver.

- Our organisation's translation and internationalisation needs have grown exponentially over the last two years and Smartling has been able to scale to support these evolving requirements.

- The SmartMatch technology enables us to re-use or adapt translations we've already had done, where they exist – a huge time- and money-saver.

- When things go wrong as they inevitably do, customer support is good overall – responses are prompt and generally resolve issues to my satisfaction.

- The support I receive from my account manager is second-to-none. They are a huge asset to Smartling and, in turn, to me.

What do you dislike?

- Still not easy enough for other stakeholders to capture context for their translations – they report to me that it's too time consuming. More automated solutions would be appreciated.

- Some stakeholders report to me that the UI is difficult to understand / they perceive that it has a steep learning curve. However, support from Smartling that mitigates this is available.

- Roll out of the new CAT tool could have been better managed. This was seen as a key release by Smartling, but for some users, the disadvantages outweighed the advantages and some important features (in the initial release at least) were missing.

- The upgrade of the Smartling API from v1 to v2 was badly mishandled. Initially we were advised that a hard end date was attached to this, we devoted (expensive) development resource to migrating to v2 and then found out – we weren't told directly, rather the information dribbled out of Smartling – that the hard end date for the v1 API had been indefinitely postponed.

Recommendations to others considering the product

Smartling has enabled me to continue to meet a diverse set of growing translation and internationalisation requirements at my current organisation. Moreover, it has effectively paid for itself by enabling the re-use/adaptation of existing translations through its SmartMatch technology. I wouldn't hesitate to recommend it.

What business problems are you solving with the product? What benefits have you realized?

Smartling enables a two-person translation team to manage the diverse localisation needs of an organisation with ambitious international expansion plans. Smartling's SmartMatch technology is saving OpenTable tens of thousands of dollars a year in translation costs.

Smartling review by <span>Caroline C.</span>
Caroline C.
Validated Reviewer
Verified Current User
Review Source

"Proxy Minimizes Need for Headcount"

What do you like best?

We use GDN and Business Docs, and I like that I don't need a whole web team for our localized sites/collateral. I can pretty much play localization manager for web and print content, and Smartling is a convenient tool for project management, content storage, and translations wrapped up in one neat little package. Oh, and love that it integrates with Marketo!

What do you dislike?

I've had quite a few Customer Success/Account Managers over the years. I realize that's inevitable, and there has always been coverage for support, but it'd be nice to have a bit more stability in my points of contact.

What business problems are you solving with the product? What benefits have you realized?

Benefits: Less headcount, less need for site maintenance, I have a handy place to find/filter all translated content, translators/editors can communicate without me playing middle-woman, I don't have to copy and paste translations in/out of a CMS/spreadsheet.

Smartling review by <span>Nancy O.</span>
Nancy O.
Validated Reviewer
Verified Current User
Review Source

"Incredibly powerful and flexible tool with responsive customer support"

What do you like best?

Smartling makes my life easy. I haven't been a customer all that long, but we were literally up and running with our first site in two weeks. The support from our account manager and development is first-rate, and because we also use Smartling's translation services (although you can use your own), we really can't fail with the platform.

What do you dislike?

I'm still learning the ins and outs of the platform, but I haven't found anything I don't like yet.

Recommendations to others considering the product

Ask questions, learn all you can, and if possible, connect with other customers to make implementation as easy as possible.

What business problems are you solving with the product? What benefits have you realized?

With Smartling, we're making our website a truly global presence, and localizing in six languages, with the probability of more languages soon. Having localized websites gives our sales team so much more leverage and we expect to exponentially increase sales using Smartling.

We use Wordpress for our corporate sites and Smartling integrates beautifully with the tool.

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