Being able to watch how users interact with your site, is truly remarkable. To see their screens, to see their movements and clicks... it's just amazing. I can see what pages they go looking for, which pages they journey through and I can watch exactly what they stop at to read or watch. It's really great.
Not so much a dislike, but I would like to:
A) See what location an IP address is in from the dashboard. I am searching each one manually at the minute as I want to know where people are browsing from.
B) Not record, or easily delete, sessions of X seconds or less. For example, I have many 20-40 sec clips I don't really need to see.
C) Might be wrong, but you cant watch playback of sessions on mobiles?
I like this tool a lot. A few nights ago I watched someone browsing my site and was able to identify what kind of customer they were based on what they were doing. I then used live chat to chat to them and two days later we received a booking from the client. It is also great to see how your site renders on various devices, browsers and resolutions so seeing this helps me a lot on a design level.