What we love best is the ability to be able to post jobs internally from within, be able to engage with hiring managers directly via the web or mobile, have multiple career sites, mobile optimized, amazing customer service, modern fresh UI and one click apply using your social networks. It truly has simplified our process yet at the same time give us the same analytics, tools and functionality as the big boys out there. More importantly - Open API's and easy integration has made it possible for us to be able to use any other tools and pass information directly (our own career pages, video interviews, assessments, background checks, onboarding)
They are still growing and building out some of the best features for the future. They do monthly releases (positive) and are amazing at trying to build the best of whatever they want to create. But in that perfection, some of the biggest and best take time to be amazing. We're still waiting for Exchange calendar integration and an employer referral portal that rivals and data matches to your social networks (like LinkedIn Referrals). But seeing previews of all of them... they are open about where they are, what's coming and what it's going to look like.
Test it thoroughly - our 1 week trial became 4 weeks ... but you'll see that it's easy to add brands, host a university recruiting event, manage your approval and offer process... but more importantly, the team are engaged, they care and they gave us the space we needed but at the same time were readily available. We were in contact with sales, customer success, engineers, product, the COO and CEO even got involved to make sure we were happy.
And what we didn't see (calendar integration, referral portal), we were promised they were coming. And let's be honest - people promise, usually don't deliver or give you something different. SmartRecruiters showed us demos and introduced us to their user forum (http://smartrecruiters.uservoice.com) where everyday users recommend, suggest and give input on features and EVERY submission has a comment. More than half the improvements last year were user generated requests.
But it also has helped us get hiring managers to engage. From the day their job is posted, it opens the door for them to collaborate, reply, review, rate from the web or their mobile app in a twitter-like flow where they can @mention the recruiter, someone on their team, etc. and just #candidatename.
And it looks modern, innovative and they have an "app store" like marketplace to show that they are not trying to be the best at everything but open to making those who are the best come into play.
It's literally changed how we do everything from recruiting to onboarding.
We tried to solve first - the simple solution of making it easy to advertise jobs and get people to apply. Our previous ATS' had you jump through hoops in order to just apply let alone get a job out there. SmartRecruiters makes it simple and so in that simple problem, we solved it. But the additional benefits that came were totally a surprise that we love - such as easy integrations and an open API that has made it easy to pass information from us to our onboarding system and HRIS. And with no extra-cost options to build your own career site, use their hosted page (with looks great) or their html code widget to quickly build what you need to just copy and paste... it's simplified and amplified everything. It's not only solved business problems but helped identify other areas of opportunity and improvement we didn't recognize before.