What do you like best?
The customer service is just wonderful, except I don't think about it as "customer service" because that sounds so clinical. Josh, my "account rep," was more like a friend I met who happened to help me with Smokeball new features and any questions I had. That's how close I became with the Smokeball staff as I started my practice and signed up with Smokeball. From the time I opened my account to now, I talked to him several times a month via email or telephone. He always got back to me ASAP when I had a question or concern and his follow-up was superb. I schedule free help sessions occasionally to make the system work better for me. But, I honestly loved the software from day one. I like that Smokeball staff members let me know about new features so I never missed out on new ways the software can help me.
I like the matter set-ups features for different case types, document automation, visual AI tracking (so I can eyeball what I am spending the most time on from day to day.) The auto-time tracking is seriously great for helping me bill in cases where I miss bill opportunities for my hourly cases. The email saving is great too. I also like the ability to scan a document directly into the file. For filing, there is also a publish option, so I can e-file a document directly from my Smokeball matter to the online state or federal court filing system I am using. Other great features too, like workflows, tasks, and reports are things I want to use more in the future.
What do you dislike?
I think the price is the only downside. It's a little high, but Smokeball offers features,(like my FREE website design) that make the software well worth it. After the site was designed by Smokeball, they even helped me learn Weebly so I can make updates in seconds whenever I want.
Recommendations to others considering the product
Make sure you use the staff and overload the staff with information about your practice. The more the staff new about my firm, the more they helped me. Can't say enough good things about how Smokeball helped me start my practice and continues to help me stay organized and meet my business goals.
What business problems are you solving with the product? What benefits have you realized?
Before I started my own firm, I worked at an insurance defense firm that worked without a software (crazy, I know). Attorneys there just saved things however they wanted and every file looked different. Smokeball has so many automation features that enable users to make legal process work like an assembly line. I used the ABA handout on case management software before choosing Smokeball after did demos with eight other companies. Smokeball, to me, made the most sense because I was in so many different areas of law at first, and I was drawn to the Smokeball hand-holding in matter configuration that told me what data I needed per matter type. It helps me stay organized. I can access my files on my phone, laptop, office desktop, or whatever computer on which I'm working.