Anonymous
    Anonymous

    Hands down the best law firm practice management software

    11/16/2017
    "The best thing about Smokeball is that it's artificial intelligence tracks the documents you create and review and the emails you send and receive to automatically create accurate time entries for the legal work you do. "

    Anonymous
    Anonymous

    Learning a lot about smokeball and how it can help

    12/27/2017
    "Keeps everything very well organized and makes it easier to access information and pulls information through to your documents. Input once and use it over and over again."

    Ed G.
    Ed G.

    Awesome Case Management Software

    04/11/2018
    "Software is great, The Acct Mgmt is best"

    Anonymous
    Anonymous

    Beautiful, intuitive, easy-to-use software with awesome personal attention from Smokeball staff

    04/11/2018
    "The customer service is just wonderful, except I don't think about it as "customer service" because that sounds so clinical. Josh, my "account rep," was more like a friend I met who happened to help me with Smokeball new features and any questions I had. That's how close I became with the Smokeball staff as I started my practice and signed up with Smokeball. From the time I opened my account to..."

    Frank P.
    Frank P.

    Principal

    04/16/2018
    "User friendly software, excellent training, support and account management."

    Andy T.
    Andy T.
    Partner at Taylor & Taylor Law Firm, P.A.

    Great Product with Great Customer Support

    04/16/2018
    "There customer support and tech support are top-notch. In fact, our Smokeball account manager was in town recently for another event and came by our office to do a training for our firm. We are a small firm, and that level of personal attention was very appreciated. In addition to the customer support, we have been very pleased with the product overall. We have several lawyers who..."

    Josie K.
    Josie K.
    Student at University of Arkansas at Little Rock

    The Absolute Best Program for File Organization in Law Offices

    07/11/2018
    "Everything about Smokeball is truly a dream. The interface not only gives you a way to easily organize clients files but it also provides a system to tag the files as various types of cases. Within the system you can create separate files for each type of document that will be held ex. pleadings, correspondence, etc. One of the best parts of Smokeball is the automation that you can input to..."

    Anonymous
    Anonymous

    A Must for Law Firms

    07/27/2018
    "Smokeball has many features. I love that they are constantly updating. "

    MARK S.
    MARK S.
    Owner, MARK B. SIMOWITZ, APC

    The Best SOFTWARE Move I Ever Made

    09/17/2018
    "It is very user friendly and the support staff is AMAZING! The integration with Outlook is fantastic. I have peace of mind knowing everything is calendared and the reminders will pop up for all my to dos. Being cloud based I can work form anywhere in the World. "

    Anonymous
    Anonymous

    Smokeball has changed everything!

    09/17/2018
    "As everyone in the legal profession knows there is a lot of repetition. This repetition of motions, letters, etc takes away from more substantive work. Smokeball has removed the thought work from billing so that I can focus on the client. Smokeball, through its automation has allowed for more time researching, powerful writing, case/fact investigations, more time for court appearances etc. ..."

    Allison  T.
    Allison T.

    Smokeball has made my job easier

    09/17/2018
    "I love the integrations. My favorite two are Microsoft with Outlook and the ability to associate emails with a click of the button and Ring Central. My staff and I are able to accurately bill without remembering to note start and end time for telephone calls. I am also very pleased with our Account Manager Mark. He is very attentive to any and all issues. If he is unable to assist us, he..."

    David P.
    David P.

    Smokeball has addressed countless firm management issues and streamlined our work process.

    09/17/2018
    "Smokeball is very easy to use- especially in creating and managing new matters. Smokeball has proven that they care about their customers because their account management team is very responsive and pro-active. I feel very comfortable that I will have the support I need when I need it. I am also pleased with the responses I get when I submit tickets about desired features for the program. ..."

    Robert T.
    Robert T.
    Managing Partner at Law Offices of Robert Taylor-Manning

    Transformative tools for my practice

    09/17/2018
    "Smokeball promised tight Office 365 integration and delivered. The Account Manager was super responsive in the onboarding process, and it's made my estate planning practice more productive and profitable. My Account Manager also exposed me to tools that I now use in other parts of my practice, including family law and litigation."

    Anonymous
    Anonymous

    If you are solo/small firm, look no further!

    09/17/2018
    "After using other practice management systems (Amicus, PracticeMaster), we found the solution that really worked for our small law firm. Smokeball is EXTREMELY user-friendly and best practice management system around, and it works seamlessly with Smokeball billing so that we spend less time on tiresome administrative tasks. We love the tech support and account management -- Ian, our account..."

    Anonymous
    Anonymous

    Great law firm management tool

    09/17/2018
    "Document assembly, document and email storage by matter, billing. Great Customer Support and Account Management."

    Daniel A.
    Daniel A.

    Smokeball is the 99% Complete Package For Our Firm

    09/17/2018
    "1) Account Management - We were assigned a personal support account manager from the start who helped us get established, provided training and is one stop shopping for all our questions. He even hosted me during a recent visit to Chicago. We've been working with him for more than 18 months no and he is terrific: responsive, intelligent and knows how to marshal the internal Smokeball resources..."

    Amanda L.
    Amanda L.

    Complex but incredibly useful

    09/17/2018
    "I particularly like how much automation Smokeball allows. I also really appreciate the search functions and how easy it is to search not just document and email titles, but the test of documents and emails as well. We're still in the onboarding process, but automated timekeeping and forms have been tremendously helpful. I've also really appreciated the Account Management and onboarding team. ..."

    Anonymous
    Anonymous

    Intuitive interface, customizes to my needs, great customer service.

    09/18/2018
    "The onboarding process helped me to get up and running quickly and with a minimum of fuss. Also, now that I've set up the forms that I use most often, I can create and send correspondence less than half the time. My account manager is helpful, knowledgeable, and friendly and the support staff have assisted quickly with the few problems I've encountered. This is way better than A****s was. ..."

    Anonymous
    Anonymous

    Intuitive, Comprehensive and great support

    09/17/2018
    "Great Individualized account management, seamless integration with email."

    Christopher W.
    Christopher W.

    Smokeball is ideal for a small law fimr

    09/20/2018
    "I like the links between Smokeball and Outlook to save emails and the ability to add contact information at one time and retain that information. The ability to generate letters is ideal as well."

    Andrew J.
    Andrew J.

    An Excellent Resource for a Small Firm

    09/20/2018
    "I love the ability to work from anywhere and the fact that all of our documents are in the cloud ensures that our client's files are secure and accessible. "

    Sharon J.
    Sharon J.

    Smokeball is user friendly, and their staff are very helpful.

    09/20/2018
    "I like everything about Smokeball and enjoy working with this software."

    Jim P.
    Jim P.

    TOOK MY SOLO PRACTICE PAPERLESS!!

    09/21/2018
    "Account Management and Customer Support. Smokeball's account management and customer support are second to none. From the beginning they have been there to make sure the transition went smoothly and that things continue to go smoothly. Whenever I have a question or a problem they are there to help, even if it turns out the problem is with my hardware, not their software. No question is too..."

    Patricia M.
    Patricia M.

    Smokeball rocks!

    09/20/2018
    "My favorite Smokeball feature is the ability to track billable time using artificial intelligence. While I try to input time entries contemporaneously, that doesn't always happen. With Smokeball, I can easily review the work I performed on a particular matter, and then switch the view to see all of the matters that I worked on in a particular day."

    Penny W.
    Penny W.

    A Whole New World!

    09/24/2018
    "Coming from an ancient and obsolete case management system (Client Profiles), Smokeball has been like a breath of fresh air. I really appreciate having forms that are instantly ready to email, instead of the extra steps we had to take to get a document ready to email. I also appreciate the level of customer support that we've had during our transition. Andrea Valle has been incredibly..."

    Cynthia P.
    Cynthia P.

    Improved my Email Inbox + Document Creation Time!

    09/25/2018
    "Email + Document Creation + Onboarding/Training "

    Rodney P.
    Rodney P.

    Nearly Ideal for Small Firm Law Practice

    09/25/2018
    "Time Tracking for billable hours. The amount of money it tracks automatically more than pays for the cost of the program. Also, Technical support for Smokeball is the best of any vendor I have ever encountered. If you have an issue, Smokeballs response time and resolution focus is unlike any company with which I have dealt."

    Matthew L.
    Matthew L.
    Attorney at Law Office of Matthew A. Lathrop

    A very satisfied P.I. (small) firm.

    09/30/2018
    "I had two goals when shopping for my next case management system. I needed portability. I also wanted simplicity. I got both with Smokeball. Wherever I go: court, depositions; out of town; the conference room; my entire file drawer is there with me. At my desk, or on the road with my laptop, I am able to access not just "some" of the file. I have ALL of it: documents; file data; emails;..."

    David F.
    David F.
    Principal at Finn Law, Ltd.

    Making My Law Practice Efficient and Manageable

    02/08/2019
    "The ease in which I can manage my files ( paperless ), and recover any message or document with a few clicks. I have instant access to ALL of my files, past and present. immediately."

    Monty Y.
    Monty Y.

    Case Management Software for a small law office

    02/12/2019
    "Without a doubt the best support from a software company I have ever experienced. And it does not stop after commitment and migration. The Smokeball team constantly works to improve its product and continually focuses on the users experience and needs to make those improvements. very impressed by the continued support."

    Catharine R.
    Catharine R.

    Robust Tool with Excellent Features and Support

    02/12/2019
    "Smokeball helps us manage our cases from start to finish. The ability to easily tag emails, the use of standard templates and forms and the billing function help us manage our cases easily and effectively. We get excellent support from our Client Success team especially Alyson and Sara on the training team is also awesome. I love the billing reports and find them very useful in working with..."

    Anonymous
    Anonymous

    Smokeball exceeds expectations!

    02/12/2019
    "Smokeball made our transition very easy and honored every promise they have made to us when we came on board. On the rare occasion that we have issues, someone is always available to speak to us and solve the problem. Smokeball is also eager to learn of how we use the system and have often created better ways to do things based on our feedback! We love it!"

    David W.
    David W.

    Great Product/ Great Service and the best way to provide the level of care your clients deserve

    02/15/2019
    "Work Flows with the ability to attach specific templates. I also love the integration with Word, Outlook, etc. which allows me to file drafts and emails even with attachments. "

    Aaron S.
    Aaron S.

    Great Software, Better Customer Service

    02/18/2019
    "The software is pretty robust and comprehensive. But this sometimes leaves you wondering whether you can do certain tasks and how best to do those. Smokeball has great trainined videos that are clearly organized to make it easy to walk through them whenever you want. But by far the best piece of the software for me has been the on-boarding process and customer service. When I've been stuck on a..."

    Angie S.
    Angie S.

    Great Case Management System!

    06/11/2019
    "The IT support at Smokeball is outstanding! They're so nice and can fix truly anything. Smokeball helps us stay super organized and be as paper-free as possible."

    Ashley  C.
    Ashley C.

    Great Product!

    06/11/2019
    "I like how user friendly smokeball is and how organized it is!"

    Kelly F.
    Kelly F.

    Smokeball - GET IT!

    06/11/2019
    "Forms and letters are custom-tailored to our needs and they generate with the pertinent information and save hours of time spent typing."

    Sarah F.
    Sarah F.

    Smokeball Saved Me So Many Office Issues

    06/11/2019
    "Smokeball has document automation built in to their system. This makes document preparation so smooth. The database tracks a huge variety of information. All information is stored to the Smokeball cloud, so no information is stored on your local computer. The calendar is very helpful and can be assigned to different clients, so the system makes it a lot easier to track when the last time we..."

    Anonymous
    Anonymous

    Best Way to Keep Your Files Straight

    06/11/2019
    "Smokeball allows the user to keep all calls, emails, documents and notes together in a order to allow the user to find everything with ease. The billing is amazing too. It is able to keep track of the time spent on drafting motions and reviewing materials needed for each case."

    Anonymous
    Anonymous

    Very helpful

    06/11/2019
    "The form integration. I can prepare a Motion to file with the court with ease, or prepare a deed package, without having to re-enter in repetitive data."

    Anonymous
    Anonymous

    Practice Game Changer

    06/11/2019
    "The document assembly function, integration of Outlook, remote access has increased my productivity and reduced errors dramatically. Customer service is top notch."

    Anonymous
    Anonymous

    Smokeball is essential

    06/11/2019
    "Smokeball is great to keep our office organized. Everythng is in one place."

    David S.
    David S.

    Smokeball has made my work life a breeze!

    06/12/2019
    "I like that it integrates with microsoft products and the level of customer service."

    Anonymous
    Anonymous

    The best practice management software for small law firms

    06/12/2019
    "I love how simple and easy the integrations make running our practice with word, outlook, etc.."

    Anonymous
    Anonymous

    Wonderful Support Service

    06/12/2019
    "The response time to issues or suggestions by Smokeball's staff is hands down the best! Always happy to help and follow up to ensure the issues has been corrected."

    Anonymous
    Anonymous

    Smokeball has been a huge help in file management.

    06/11/2019
    "The fact that if I have a client calling for status on their case & the person handling their file is out, I can quickly bring up the case notes to find out what is being worked on & give an appropriate update."

    Anonymous
    Anonymous

    It does it all.

    06/13/2019
    "The automation and centralize document storage help everyone in the firm get on the same page. The auto timekeeping has been fantastic, compared to manual entry we were doing."

    Anonymous
    Anonymous

    Smokeball Loyalist

    06/13/2019
    "The ease of use is great. As a small firm, it makes life really easy to not have to invest in additional training and allow new employees to get up and running as quickly as possible. "

    Erica B.
    Erica B.

    Great Change

    06/11/2019
    "Being able to call support and they'll fix anything right there while you're on the phone or if they can't they will put a ticket in to get it fixed ASAP."

    Jeffrey S. H.
    Jeffrey S. H.
    Attorney at Law and Founder of Run The Call, Inc. an App developed for lawyers and changing the practice of law!

    Smokeball full of features

    06/14/2019
    "Integration with emails and Word and automatic timekeeping for all the work in emails and Word. "

    Anonymous
    Anonymous

    I love Smokeball, so easy to work with, and get things done quicker.

    06/24/2019
    "The best thing is that all the forms are ready for you to use. Also, I can efile from smokeball as well."

    Michael J. M.
    Michael J. M.
    Attorney At Law at Piercey & Associates, Ltd.

    Smokeball Rules!

    06/11/2019
    "The seemless integration with MS Office and the efficiencies it creates."

    Tanya L.
    Tanya L.
    Legal Assistant/Office Administrator

    Case Management at Your Fingertips

    06/11/2019
    "What I like most about Smokeball is that it organizes all case-related information in one place. All information regarding Billing, Court, Correspondence is easily found within the Smokeball matter. The integration with eFiling is easy to use and the fact that the filed documents and the costs involved go straight into the matter makes it so nothing gets lost or forgotten. Tracking time..."

    Shmuel S.
    Shmuel S.
    Dean - Yeshivas Iyun Halacha

    Loving every minute of it

    09/17/2018
    "It's user friendly and everything is at your fingertips - it has saved me hours of looking for data which used to be all over. I love getting my daily digest each morning."

    Bruce P.
    Bruce P.
    Law Offices of Bruce Peotter: Denver, Colorado and Orange County, California

    Smokeball is Great

    09/18/2018
    "I like how it has allowed me to greatly improve my contact database and organizes all my clients and prospects in one place. I like how it allowed me to improve my website. I really like how responsive the staff of Smokeball is for training and answering questions."

    James ("Jay") Z.
    James ("Jay") Z.
    Attorney at Dovetail Estate Planning, P.C.

    Very Happy with the Product

    02/12/2019
    "Smokeball is tightly integrated with Microsoft Office. Our Outlook, Word, and Excel all work together with the database so that document creation and management (finding, editing, creating, emailing, etc.) is a much more efficient process. Related to this, Smokeball's document automation system is very powerful and is a feature that we use extensively. Also, Smokeball's customer service is..."

    Mitch G.
    Mitch G.
    Owner at Law Office of Mitchell A. Greenberg, LLC

    It's better than I realized

    03/07/2019
    "Easy to use, versatile and the customer service is incredible"

    Peter K.
    Peter K.
    Experienced Real Estate, Business, and Litigation Attorney Serving Westchester, Rockland and Dutchess Counties, New York

    Don't know How Any Small Firm lives Without Smokeball

    06/13/2019
    "I cannot tell you which feature or features I like best about Smokeball. Bought it to control the email deamons of a real estate practice, keep it for the billing capacities, and paid for three (3) years to ensure that I have all of the powers, intricacies and awesome power of automated documents, intuitive interfaces, and unflinching time recording!!"

    Heidi M.
    Heidi M.

    Unbeatable Customer Service

    06/17/2019
    "I like how well it manages my case load and the customer service team is absolutely unbelievable. They are extremely timely and always take care of any questions or special requests."

    Christopher W. C.
    Christopher W. C.
    Attorney & Advisor

    Best Case Managment Software on the Market Today

    09/20/2018
    "There are two main features that are really very helpful - beyond the fantastic customer service and training (Andrea Valle is a particular standout). The best feature is the desktop install. Installing the software, rather than going through a browser really increases the functionality and allows Smokeball to be incorporated into everything we do. I worked at an AM Law 100 firm and we..."

    Roberto C. L.
    Roberto C. L.
    Office Manager at The Shiller Preyar Law Offices

    Smokeball is taking our practice to the next level.

    02/18/2019
    "I like the intuitive home screen along with the printable daily digest which includes calls, tasks, events. This feature allows me to organize my day and prioritize. The next steps has become a beacon for me to make sure that we keep our cases on track to completion without missing important tasks."

    Elisa R.
    Elisa R.
    Attorney at Law

    SMOKEBALL CHANGED BY PRACTICE - MY INCOME HAS INCREASED BY 72%

    06/11/2019
    "Smokeball is user friendly and when I have a question, support is a phone call away."

    Kimberly M.
    Kimberly M.
    Paralegal at Joerg Seifert Law Offices P.C.

    Streamline day to day business functionality

    05/23/2019
    "Everything is essentially in one place and categorized by matter. The integration between Outlook, Word and Smokeball is essential to keeping it all together. "

    Theodore A.
    Theodore A.
    Attorney At Law at Law Office of Theodore Alatsas, Esq.

    Best user experience and excellent customer support

    09/17/2018
    "Integration of email, form automation, integration with Infotrak, electronic filing. Automated billing integration, activity tracking."

    Pam J.
    Pam J.

    Our firm looked at many software programs - Smokeball has them all beat!

    04/12/2018
    "The ease of use for the software, the support, the Account Management and the prompt response you receive when you need assistance. The document management aspect is awesome! Creating documents, the templates available, copying files between matters, tracking emails per matter, etc. Our Account Manager, Josh Taylor, has made a couple of trips to Arkansas to train and work with our team..."

    Lori A.
    Lori A.

    Worth Every Penny!

    04/12/2018
    "We have tried several other well known software programs, the customer support at Smokeball exceeded all of our expectations. It is leaps and bounds above its competitors. When it comes to transitioning to new software, customer service is paramount. Smokeball's excellent customer service extended past onboarding and continues to shine when we encounter any issues or have requests for things..."

    Brynn H.
    Brynn H.

    Best Law Firm Practice Management Software

    04/11/2018
    "Smokeball keeps our firm well organized. We love that emails and documents can be saved to a matter, are easily accessible and in one central location. The software is easy to navigate and input information into matters. The Account Management team is by far the best we have ever worked with and are very responsive and super helpful with any questions that might arise. Smokeball offers..."

    Rick D.
    Rick D.
    Real Estate Attorney at Rick Davis Legal

    Advanced Practice Mangement Software

    09/17/2018
    "The best feature is the document automation, which is far superior to other practice management software, which require the use of third-party programs to obtain the same results. Additionally, the automatic time tracking has been a game changer in my practice. The account managers at Smokeball are also very responsive and available, which is a drastic difference from some of their competitors..."

    Sandy F.
    Sandy F.

    Our Small Firm is Finally Organized

    04/11/2018
    "The company itself - from the Account Mangers to the Product Managers, Trainers and Software Support they're outstanding. Not only do they answer any silly question I may have, but they've taken the time to call and meet us. Our trainer, Sara Sultan and account manager, Josh Taylor, really stand out in my book. I also really like the document management aspect. The ease in which I can create..."