"The best thing about Smokeball is that it's artificial intelligence tracks the documents you create and review and the emails you send and receive to automatically create accurate time entries for the legal work you do. "

"Keeps everything very well organized and makes it easier to access information and pulls information through to your documents. Input once and use it over and over again."

"Software is great, The Acct Mgmt is best"

"The customer service is just wonderful, except I don't think about it as "customer service" because that sounds so clinical. Josh, my "account rep," was more like a friend I met who happened to help me with Smokeball new features and any questions I had. That's how close I became with the Smokeball staff as I started my practice and signed up with Smokeball. From the time I opened my account to..."

"User friendly software, excellent training, support and account management."

"There customer support and tech support are top-notch. In fact, our Smokeball account manager was in town recently for another event and came by our office to do a training for our firm. We are a small firm, and that level of personal attention was very appreciated. In addition to the customer support, we have been very pleased with the product overall. We have several lawyers who..."

"Everything about Smokeball is truly a dream. The interface not only gives you a way to easily organize clients files but it also provides a system to tag the files as various types of cases. Within the system you can create separate files for each type of document that will be held ex. pleadings, correspondence, etc. One of the best parts of Smokeball is the automation that you can input to..."

"Smokeball has many features. I love that they are constantly updating. "

"It is very user friendly and the support staff is AMAZING! The integration with Outlook is fantastic. I have peace of mind knowing everything is calendared and the reminders will pop up for all my to dos. Being cloud based I can work form anywhere in the World. "

"As everyone in the legal profession knows there is a lot of repetition. This repetition of motions, letters, etc takes away from more substantive work. Smokeball has removed the thought work from billing so that I can focus on the client. Smokeball, through its automation has allowed for more time researching, powerful writing, case/fact investigations, more time for court appearances etc. ..."

"I love the integrations. My favorite two are Microsoft with Outlook and the ability to associate emails with a click of the button and Ring Central. My staff and I are able to accurately bill without remembering to note start and end time for telephone calls. I am also very pleased with our Account Manager Mark. He is very attentive to any and all issues. If he is unable to assist us, he..."

"Smokeball is very easy to use- especially in creating and managing new matters. Smokeball has proven that they care about their customers because their account management team is very responsive and pro-active. I feel very comfortable that I will have the support I need when I need it. I am also pleased with the responses I get when I submit tickets about desired features for the program. ..."

"Smokeball promised tight Office 365 integration and delivered. The Account Manager was super responsive in the onboarding process, and it's made my estate planning practice more productive and profitable. My Account Manager also exposed me to tools that I now use in other parts of my practice, including family law and litigation."

"After using other practice management systems (Amicus, PracticeMaster), we found the solution that really worked for our small law firm. Smokeball is EXTREMELY user-friendly and best practice management system around, and it works seamlessly with Smokeball billing so that we spend less time on tiresome administrative tasks. We love the tech support and account management -- Ian, our account..."

"Document assembly, document and email storage by matter, billing. Great Customer Support and Account Management."

"1) Account Management - We were assigned a personal support account manager from the start who helped us get established, provided training and is one stop shopping for all our questions. He even hosted me during a recent visit to Chicago. We've been working with him for more than 18 months no and he is terrific: responsive, intelligent and knows how to marshal the internal Smokeball resources..."

"I particularly like how much automation Smokeball allows. I also really appreciate the search functions and how easy it is to search not just document and email titles, but the test of documents and emails as well. We're still in the onboarding process, but automated timekeeping and forms have been tremendously helpful. I've also really appreciated the Account Management and onboarding team. ..."

"The onboarding process helped me to get up and running quickly and with a minimum of fuss. Also, now that I've set up the forms that I use most often, I can create and send correspondence less than half the time. My account manager is helpful, knowledgeable, and friendly and the support staff have assisted quickly with the few problems I've encountered. This is way better than A****s was. ..."

"Great Individualized account management, seamless integration with email."

"I like the links between Smokeball and Outlook to save emails and the ability to add contact information at one time and retain that information. The ability to generate letters is ideal as well."

"I love the ability to work from anywhere and the fact that all of our documents are in the cloud ensures that our client's files are secure and accessible. "

"I like everything about Smokeball and enjoy working with this software."

"Account Management and Customer Support. Smokeball's account management and customer support are second to none. From the beginning they have been there to make sure the transition went smoothly and that things continue to go smoothly. Whenever I have a question or a problem they are there to help, even if it turns out the problem is with my hardware, not their software. No question is too..."

"My favorite Smokeball feature is the ability to track billable time using artificial intelligence. While I try to input time entries contemporaneously, that doesn't always happen. With Smokeball, I can easily review the work I performed on a particular matter, and then switch the view to see all of the matters that I worked on in a particular day."

"Coming from an ancient and obsolete case management system (Client Profiles), Smokeball has been like a breath of fresh air. I really appreciate having forms that are instantly ready to email, instead of the extra steps we had to take to get a document ready to email. I also appreciate the level of customer support that we've had during our transition. Andrea Valle has been incredibly..."

"Email + Document Creation + Onboarding/Training "

"Time Tracking for billable hours. The amount of money it tracks automatically more than pays for the cost of the program. Also, Technical support for Smokeball is the best of any vendor I have ever encountered. If you have an issue, Smokeballs response time and resolution focus is unlike any company with which I have dealt."

"I had two goals when shopping for my next case management system. I needed portability. I also wanted simplicity. I got both with Smokeball. Wherever I go: court, depositions; out of town; the conference room; my entire file drawer is there with me. At my desk, or on the road with my laptop, I am able to access not just "some" of the file. I have ALL of it: documents; file data; emails;..."

"The ease in which I can manage my files ( paperless ), and recover any message or document with a few clicks. I have instant access to ALL of my files, past and present. immediately."

"Without a doubt the best support from a software company I have ever experienced. And it does not stop after commitment and migration. The Smokeball team constantly works to improve its product and continually focuses on the users experience and needs to make those improvements. very impressed by the continued support."

"Smokeball helps us manage our cases from start to finish. The ability to easily tag emails, the use of standard templates and forms and the billing function help us manage our cases easily and effectively. We get excellent support from our Client Success team especially Alyson and Sara on the training team is also awesome. I love the billing reports and find them very useful in working with..."

"Smokeball made our transition very easy and honored every promise they have made to us when we came on board. On the rare occasion that we have issues, someone is always available to speak to us and solve the problem. Smokeball is also eager to learn of how we use the system and have often created better ways to do things based on our feedback! We love it!"

"Work Flows with the ability to attach specific templates. I also love the integration with Word, Outlook, etc. which allows me to file drafts and emails even with attachments. "

"The software is pretty robust and comprehensive. But this sometimes leaves you wondering whether you can do certain tasks and how best to do those. Smokeball has great trainined videos that are clearly organized to make it easy to walk through them whenever you want. But by far the best piece of the software for me has been the on-boarding process and customer service. When I've been stuck on a..."

"The IT support at Smokeball is outstanding! They're so nice and can fix truly anything. Smokeball helps us stay super organized and be as paper-free as possible."

"I like how user friendly smokeball is and how organized it is!"

"Forms and letters are custom-tailored to our needs and they generate with the pertinent information and save hours of time spent typing."

"Smokeball has document automation built in to their system. This makes document preparation so smooth. The database tracks a huge variety of information. All information is stored to the Smokeball cloud, so no information is stored on your local computer. The calendar is very helpful and can be assigned to different clients, so the system makes it a lot easier to track when the last time we..."

"Smokeball allows the user to keep all calls, emails, documents and notes together in a order to allow the user to find everything with ease. The easy use of the program allows even a new user to feel comfortable with the program. The ability to keep all time records and documents in the order of completion is a remarkable feat. The billing is amazing too. It is able to keep track of the time..."

"The form integration. I can prepare a Motion to file with the court with ease, or prepare a deed package, without having to re-enter in repetitive data."

"The document assembly function, integration of Outlook, remote access has increased my productivity and reduced errors dramatically. Customer service is top notch."

"Smokeball is great to keep our office organized. Everythng is in one place."

"I like that it integrates with microsoft products and the level of customer service."

"I love how simple and easy the integrations make running our practice with word, outlook, etc.."

"The response time to issues or suggestions by Smokeball's staff is hands down the best! Always happy to help and follow up to ensure the issues has been corrected."

"The fact that if I have a client calling for status on their case & the person handling their file is out, I can quickly bring up the case notes to find out what is being worked on & give an appropriate update."

"The automation and centralize document storage help everyone in the firm get on the same page. The auto timekeeping has been fantastic, compared to manual entry we were doing."

"The ease of use is great. As a small firm, it makes life really easy to not have to invest in additional training and allow new employees to get up and running as quickly as possible. "

"Being able to call support and they'll fix anything right there while you're on the phone or if they can't they will put a ticket in to get it fixed ASAP."

"Integration with emails and Word and automatic timekeeping for all the work in emails and Word. "

"The best thing is that all the forms are ready for you to use. Also, I can efile from smokeball as well."

"The seemless integration with MS Office and the efficiencies it creates."

"What I like most about Smokeball is that it organizes all case-related information in one place. All information regarding Billing, Court, Correspondence is easily found within the Smokeball matter. The integration with eFiling is easy to use and the fact that the filed documents and the costs involved go straight into the matter makes it so nothing gets lost or forgotten. Tracking time..."

"Ease of use, technical support, feeling a part of the home team, quick response time, cool swag"

"I like how it has allowed me to greatly improve my contact database and organizes all my clients and prospects in one place. I like how it allowed me to improve my website. I really like how responsive the staff of Smokeball is for training and answering questions."

"Smokeball is tightly integrated with Microsoft Office. Our Outlook, Word, and Excel all work together with the database so that document creation and management (finding, editing, creating, emailing, etc.) is a much more efficient process. Related to this, Smokeball's document automation system is very powerful and is a feature that we use extensively. Also, Smokeball's customer service is..."

"Easy to use, versatile and the customer service is incredible"

"I truly don't know how any small firm practices without Smokeball. They automate forms, respond to support questions, and truly help the small firm practitioner with everyday administration of all functions. I purchased Smokeball for the email tacking capabilities, but pay for because I capture ever minute of my time on a time. Just one hour covers the monthly cost. I can barely return..."

"I like how well it manages my case load and the customer service team is absolutely unbelievable. They are extremely timely and always take care of any questions or special requests."

"There are two main features that are really very helpful - beyond the fantastic customer service and training (Andrea Valle is a particular standout). The best feature is the desktop install. Installing the software, rather than going through a browser really increases the functionality and allows Smokeball to be incorporated into everything we do. I worked at an AM Law 100 firm and we..."

"Smokeball has a very intuitive interface with an easy to use search tool which keeps our firm information at the tip of our fingers. Smokeball has been an awesome cloud storage file system that is easy to use and customize. The forms are also a huge plus and finally the Leads have added a new dimesion to our practice. Thank you"

"Smokeball is beyond easy to use, and there customer support is amazing."

"Everything is essentially in one place and categorized by matter. The integration between Outlook, Word and Smokeball is essential to keeping it all together. "

"Integration of email, form automation, integration with Infotrak, electronic filing. Automated billing integration, activity tracking."

"The ease of use for the software, the support, the Account Management and the prompt response you receive when you need assistance. The document management aspect is awesome! Creating documents, the templates available, copying files between matters, tracking emails per matter, etc. Our Account Manager, Josh Taylor, has made a couple of trips to Arkansas to train and work with our team..."

"We have tried several other well known software programs, the customer support at Smokeball exceeded all of our expectations. It is leaps and bounds above its competitors. When it comes to transitioning to new software, customer service is paramount. Smokeball's excellent customer service extended past onboarding and continues to shine when we encounter any issues or have requests for things..."

"Smokeball keeps our firm well organized. We love that emails and documents can be saved to a matter, are easily accessible and in one central location. The software is easy to navigate and input information into matters. The Account Management team is by far the best we have ever worked with and are very responsive and super helpful with any questions that might arise. Smokeball offers..."

"The best feature is the document automation, which is far superior to other practice management software, which require the use of third-party programs to obtain the same results. Additionally, the automatic time tracking has been a game changer in my practice. The account managers at Smokeball are also very responsive and available, which is a drastic difference from some of their competitors..."

"The company itself - from the Account Mangers to the Product Managers, Trainers and Software Support they're outstanding. Not only do they answer any silly question I may have, but they've taken the time to call and meet us. Our trainer, Sara Sultan and account manager, Josh Taylor, really stand out in my book. I also really like the document management aspect. The ease in which I can create..."