SMTP.com

SMTP.com

(7)
4.5 out of 5 stars

Bulk email or high volume transactional email delivery.

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SMTP.com Reviews

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Showing 7 SMTP reviews
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SMTP review by <span>Sean F.</span>
Sean F.
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Verified Current User
Review Source

"Always delivers"

What do you like best?

It is easy to set up, secure and gives me analytics that helps me keep my lists up to date. In the years I've been using these guys to relay mass emails, I've never had any difficulty with their service. It just works. Also, their servers seem to consistently stay off the blacklists.

What do you dislike?

The reporting features are pretty broad, but they could be broader. I would like to download a list of all hard-bounces and all complaints over a given time period in one report, but right now it requires two reports to get all that data.

Recommendations to others considering the product

Follow best practices for emails and list management, and these guys will make sure your emails are delivered.

What business problems are you solving with the product? What benefits have you realized?

They make sure the bulk email I send for my clients gets delivered. The high deliverability rates are the first step in achieving good ROI on email marketing campaigns. The reports they give me make sure I keep lists up to date and neer spam anyone.

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SMTP review by <span>Kaitlyn L.</span>
Kaitlyn L.
Validated Reviewer
Verified Current User
Review Source

"Reliable service, Great Customer Service, beware if emailing @qq.com"

What do you like best?

Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP service next.

SMTP.com worked smoothly with Filemaker scripts to send emails via SMTP.

What do you dislike?

Have to pay extra for a dedicated IP address in order to send to @qq.com addresses, because the domain limits the number of emails in a certain time-frame that it will accept from any single IP address. Being in a shared pool of IP addresses meant my single email to a @qq.com address was rejected. If you're planning to do business with China or have any Chinese contacts this will be a concern for you. We have not encountered this issues with other domains as of yet - we are still testing the shared IP address pool at the moment.

Online set up guides were out of date, need to be kept current.

Recommendations to others considering the product

The price point is such that there is limited risk to conducting a test. Their customer service was prompt and very supportive.

What business problems are you solving with the product? What benefits have you realized?

Our email provider has a 70 email per address per half hour limit. We have hundreds of clients that we need to notify of payments on a single day. We needed a way to bypass that limit.

Our database system was also experiencing errors when trying to send via our standard SMTP server, we needed a separate SMTP server to test the issue.

What Transactional Email solution do you use?

Thanks for letting us know!
SMTP review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Good email marketing solution, but customer support is not quick enough"

What do you like best?

Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use.

Good product recommend to email marketing solution seekers. Worth to give it a try.

What do you dislike?

Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go down.

The only thing not like it now is the pricing is less competitive on the market now. It will be better if the price can go down and provide some free trial services for start users.

Recommendations to others considering the product

The email marketing product is easy to use, provide good deliverability and analysis, meet all email marketing requirements. However, the support for overseas is not fast enough, but fair enough. A good solution provider.

What business problems are you solving with the product? What benefits have you realized?

Email marketing to deliver promotional emails

SMTP review by <span>Nikita Z.</span>
Nikita Z.
Validated Reviewer
Verified Current User
Review Source

"Good Service"

What do you like best?

Response time is very fast and service quality is on the very high level.

What do you dislike?

Nothing to mention here, everything we needed has been met.

What business problems are you solving with the product? What benefits have you realized?

They help us improve our deliverability and make sure our emails get through to inboxes.

SMTP review by <span>Sean D.</span>
Sean D.
Validated Reviewer
Review Source

"Great Service with Great Results"

What do you like best?

The people behind SMTP, they always provide the utmost assistance and offer great advice/help if ever we stumble.

What do you dislike?

We've been wholly satisfied with SMTP and their services. Nothing for me to put here.

Recommendations to others considering the product

I highly recommend their service. They do an outstanding job right from the get go

What business problems are you solving with the product? What benefits have you realized?

We've used a variety of ESPs and SMTP has continually yielded some of the best results. They help to insure that our mailings get to our customers.

SMTP review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Best ESP infrastructure and service"

What do you like best?

Very good infrastructure with white-listing, dedicated sending IPs and in-depth reporting.

What do you dislike?

We've had a few challenges on sufficient leadtime and notifications on maintenance work by SMTP.com. However, our account manager is in close contact with us to ensure this is not happening again in the future.

As SMTP.com is only hosted at one provider, we've had routing issues once. It would be beneficial if SMTP.com would have a second provider in a different country/location.

What business problems are you solving with the product? What benefits have you realized?

maintaining ESP infrastructure for different accounts with dedicated sending IPs.

Centralized support with dedicated account management to easily identify and solve issues.

Centralized Reporting and billing.

* We monitor all SMTP.com reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.

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