What do you like best?
Snagit has an excellent UI - intuitive, nice to use
A great array of tools and effects, including text detection!
Makes sharing across all my tools incredibly easy.
Love the library and ability to tag and categorize my images for easy access
What do you dislike?
Would like more control over how images are stored and saved - e.g., doing a Save As so I can name the image and upload to my DAM creates a duplicate image to the one in the Snagit library. I'd rather just have the named file which can be referenced by Snagit.
Recommendations to others considering the product
Snagit has a diverse feature set - it's much more powerful than tools like Jing, Monosnap, or CloudApp (which I also like) - so if you need something more than those apps but less than photoshop, Snagit is an excellent choice.
What business problems are you solving with the product? What benefits have you realized?
Creating a catalog of app screenshots to use in our knowledge base, and for use across our content team (to ensure consistent image size, quality, annotation style, etc). Snagit does high-quality images, with very easy to use editing options. I can also send images and captured videos directly to Camtasia, which we use for creating training and how-to videos for our users.