Provides a repository of information that can be used by those seeking support.
(Based on 13 reviews)
Makes articles in the knowledge base searchable on the web.
Enables users to engage with other users to solve common issues.
Interactive FAQs & Forums
Allows site administrators to participate in forums and update FAQs accordingly.
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Delivers notifications to both sides of the conversation.
Sends automated emails to further engage clients and potential clients.
(Based on 18 reviews)
Allows for live chat to be enabled within the app for customer help.
(Based on 30 reviews)
Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
(Based on 12 reviews)
Forum to Reponse
Creates tickets from forum questions that were not resolved within the community.
(Based on 8 reviews)
Tickets and Tagging
Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
(Based on 11 reviews)
Embeds live chat capabilities within self-service tools.
(Based on 57 reviews)
Archives conversations in a separate location for later reference.
(Based on 44 reviews)
Enables employees to denote potential customers.
(Based on 42 reviews)
Establishes a knowledge base for employee reference during conversations.
(Based on 41 reviews)
Provides a central location for help requests, helping employees respond sooner.
(Based on 20 reviews)
Allows for the creation of profiles for contacts and customers.
(Based on 27 reviews)