SnapEngage

SnapEngage

(121)
4.5 out of 5 stars

Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

Work for SnapEngage?

Learning about SnapEngage?

We can help you find the solution that fits you best.

Find the Right Product

SnapEngage Features

Knowledge Share
Knowledge Base

Provides a repository of information that can be used by those seeking support.

91%
(Based on 13 reviews)
Searchable Articles

Makes articles in the knowledge base searchable on the web.

86%
(Based on 14 reviews)
Community Forums

Enables users to engage with other users to solve common issues.

n/a
Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

n/a
Communication
Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

91%
(Based on 72 reviews)
Notifications

Delivers notifications to both sides of the conversation.

85%
(Based on 72 reviews)
Targeted Emails

Sends automated emails to further engage clients and potential clients.

77%
(Based on 19 reviews)
In-App Messaging

Allows for live chat to be enabled within the app for customer help.

80%
(Based on 32 reviews)
Interaction
Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

89%
(Based on 12 reviews)
Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

85%
(Based on 8 reviews)
Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

86%
(Based on 11 reviews)
Live Chat

Embeds live chat capabilities within self-service tools.

99%
(Based on 14 reviews)
Internal Use
Customization

84%
(Based on 58 reviews)
Conversation Archiving

Archives conversations in a separate location for later reference.

83%
(Based on 46 reviews)
Lead Development

Enables employees to denote potential customers.

83%
(Based on 44 reviews)
Knowledge Base

Establishes a knowledge base for employee reference during conversations.

85%
(Based on 43 reviews)
Team Inbox

Provides a central location for help requests, helping employees respond sooner.

75%
(Based on 22 reviews)
Customer Profiles

Allows for the creation of profiles for contacts and customers.

78%
(Based on 28 reviews)