Provides a repository of information that can be used by those seeking support.
(Based on 14 reviews)
Makes articles in the knowledge base searchable on the web.
(Based on 15 reviews)
Enables users to engage with other users to solve common issues.
Interactive FAQs & Forums
Allows site administrators to participate in forums and update FAQs accordingly.
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Delivers notifications to both sides of the conversation.
Sends automated emails to further engage clients and potential clients.
(Based on 21 reviews)
Allows for live chat to be enabled within the app for customer help.
(Based on 33 reviews)
Takes users to a customer-based site location, customized to match the site. Can either be public or require login.
(Based on 13 reviews)
Forum to Reponse
Creates tickets from forum questions that were not resolved within the community.
(Based on 9 reviews)
Tickets and Tagging
Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.
(Based on 12 reviews)
Embeds live chat capabilities within self-service tools.
(Based on 16 reviews)
(Based on 59 reviews)
Archives conversations in a separate location for later reference.
(Based on 47 reviews)
Enables employees to denote potential customers.
(Based on 45 reviews)
Establishes a knowledge base for employee reference during conversations.
(Based on 44 reviews)
Provides a central location for help requests, helping employees respond sooner.
(Based on 23 reviews)
Allows for the creation of profiles for contacts and customers.
(Based on 29 reviews)