It does EVERYTHING.
Before choosing Social Report, I looked into EVERY other social media management tool - Sprout, Hootsuite, AgoraPulse, Oktopost, Buffer, Sendible, Zoho Social, Social Pilot, Falcon.io, and more. I researched them all intensely and did trials with each one. They're all great, but none of them had all the features I needed. Whichever one I chose, I was going to be settling and having to do without crucial features.
Social Report has every single feature I needed and more. It was like combining all of those other tools into one comprehensive, all-encompassing system.
Go to the website and review all of the features. Sign up for a trial and see for yourself. Watch the tutorials to get a full idea of what it can do. If you want to ask me anything, feel free to leave a comment.
Regarding customer service (others have commented on that), I've never had a problem. I suppose it depends on how quickly you need or want a response. I usually get a response within 24 hours. So no, it's not instant and they don't have live chat. For me, I've never need a response faster than I've gotten one.
Since I have to pick something...
- The analytics are intense. You're getting A LOT of information. It can sometimes be overwhelming.
- The app could do with some serious improvement. It's only purpose now is to send Instagram posts to your phone so you can post them.