We first began using Social Tables in 2014. It was an incredibly useful tool for our clients. However, about 6 months ago the platform began to continually crash, with glitches causing major, irreversible errors for our clients and their VIP guests during events. Through my discussions with Social Tables I came to learn that they knew about all of the glitches in their product and failed to warn their paid users about the potential problems.
I have spent an inordinate amount of hours on the phone, email, and chat with Social Tables support. Many of their support agents were less knowledgeable about their product than I was. It took weeks to get calls returned to upper management when I relayed my client's issues and the fact that our contracts were threatened because of Social Table's massive failures in their product (again, that they knew about). Their upper management failed at fulfilling my clients' requests for an explanation. Their only effort was requesting that I participate in the testing of a new product.
Over the course of months, I learned that Social Tables is not only a failed software platform, but that Social Tables knows that their software does not work as promised and yet, they feel that they have no duty to their customers to avail them of their products failures. Furthermore, I learned that Social Tables customer support, customer care, and upper management know very little about business. I got the feeling that it was a first job for many.