Socialware

(6)
3.5 out of 5 stars

Provides industry-leading software and services for organizations to securely and compliantly use social media.

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Socialware Reviews

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Showing 6 Socialware reviews
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Socialware review by User
User
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"Socialware for scheduling tweets and LinkedIn posts"

What do you like best?

- Socialware works well in companies that are heavily regulated and feel the influence of Compliance teams. As a user, I can post and schedule tweets and LinkedIn posts very easily, and leave them open for review.

- The ability to track mentions of our brand name allows us to see not only where we can engage directly with consumers, but also where there is compromising or potentially damaging information that requires our attention.

What do you dislike?

- Many social interactions that would be useful to see (such as likes and retweets) are blocked by the tool, meaning it is often difficult to see exactly how our clients have engaged.

Recommendations to others considering the product

An excellent platform for scheduling and having social media posts approved, but for 'users' some functions are blocked that would otherwise be helpful to see.

What business problems are you solving with the product? What benefits have you realized?

The ease of submitting tweets and LinkedIn posts for approval makes this a valuable tool for regulated industries.

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Socialware review by <span>Rajiv K.</span>
Rajiv K.
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Verified Current User
Review Source

"Broader, firm-wide approach to social media management"

What do you like best?

We have been using Socialware Voices since last 3 years and so far we have a good experience with them. The tool is really awesome in terms of controls and security and gives the users (in our case Financial Advisors) to seamlessly manage and share the pre-approved contents to prospects and clients. The good part is that we can track the metrics and act accordingly on the market trend. It also helps us to control the Social Media access to out users.

What do you dislike?

Since it is a small company, the support model is not optimum. There are significant delays in deploying enhancements and fixing bugs.

What business problems are you solving with the product? What benefits have you realized?

We are providing a social media platform to our users which is both secured and controlled and let users leverage the social media by sharing pre-approved content. We can also capture and analyse the usage and accordingly plan.

What Social Media Management solution do you use?

Thanks for letting us know!
Socialware review by User
User
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"Seemless from a user's perspective"

What do you like best?

As a user, this software allows almost seamless access to and use of key social media platforms.

What do you dislike?

Specifically on Twitter there is one annoying limitation - the tool blocks me from seeing 'retweets' and 'likes' on posts, which could be useful information to have at times.

In addition, I have to log in to Socialware every day, rather than it keeping me logged in, which is a minor annoyance.

Recommendations to others considering the product

A great tool, but make sure the features all work as you (and your users) expect.

What business problems are you solving with the product? What benefits have you realized?

I can access and use social media easily, while giving compliance control and peace of mind.

Socialware review by Executive Sponsor
Executive Sponsor
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"Socialware is a PARTNER"

What do you like best?

Guardian Life has been working with Socialware for nearly 3 years and they have been a true partner to us not just a vendor. They provide a fantastic tool that allows Guardian to manage its nearly 4,000 financial advisors in a compliant manner while driving business. Socialware Profile Manager gives Guardian the ability to manage social networking profiles very easily and alerts us when changes our made outside of our process. Socialware Voices (content library) gives our users access to pre-approved content that can be easily shared and scheduled. Socialware has helped Guardian develop programs to train our marketing directors, sales managers, and agency leaders. Socialware holds several user groups each year that are a tremendous resource and opportunity to exchange ideas with other clients. Socialware has a team of coaches that can work directly with your financial professionals and have helped Guardian financial professionals gain new clients.

What do you dislike?

I really can't say I have a true dislike.

Recommendations to others considering the product

Do your research carefully before licensing.

What business problems are you solving with the product? What benefits have you realized?

Leverage their knowledge of the financial services industry. Promote the Socialware 1:1 Coaching program to your financial advisors. Profile Manager is the best tool for managing profiles in the industry and ensuring compliance to your policy. Erin Koufer is an amazing Customer Success Partner and has helped Guardian become a leader.

Socialware review by User in Automotive
User in Automotive
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Verified Current User
Review Source

"Socialware Product Review"

What do you like best?

Socialware is a wonderful and flexible tool that enhances enterprise social networking for my business.

What do you dislike?

Honestly, I really can't say I have any dislikes. The product features are useful and user friendly.

Recommendations to others considering the product

Utilize customer support. Socialware has a dedicated team that will work with you to fully understand their powerful product.

What business problems are you solving with the product? What benefits have you realized?

I am currently utilizing this platform to enhance our company's social media outlet. We are actively working to expand our social media presence and Socialware has been instrumental in that process.

Socialware review by <span>Nate I.</span>
Nate I.
Validated Reviewer
Review Source

"Socialware is a PARTNER not just a vendor!"

What do you like best?

Guardian Life has been working with Socialware for nearly 3 years and they have been a true partner to us not just a vendor. They provide a fantastic tool that allows Guardian to manage its nearly 4,000 financial advisors in a compliant manner while driving business. Socialware Profile Manager gives Guardian the ability to manage social networking profiles very easily and alerts us when changes our made outside of our process. Socialware Voices (content library) gives our users access to pre-approved content that can be easily shared and scheduled. Socialware has helped Guardian develop programs to train our marketing directors, sales managers, and agency leaders. Socialware holds several user groups each year that are a tremendous resource and opportunity to exchange ideas with other clients. Socialware has a team of coaches that can work directly with your financial professionals and have helped Guardian financial professionals gain new clients.

What do you dislike?

I really can't say I have a true dislike.

Recommendations to others considering the product

Leverage their knowledge of the financial services industry. Promote the Socialware 1:1 Coaching program to your financial advisors. Profile Manager is the best tool for managing profiles in the industry and ensuring compliance to your policy. Erin Koufer is an amazing Customer Success Partner and has helped Guardian become a leader.

Kate from G2 Crowd

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