SocketLabs

(13)
4.5 out of 5 stars

Cloud-based SMTP relay service provides easy, reliable delivery for marketing and transactional email applications.

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Showing 13 SocketLabs reviews
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SocketLabs review by <span>Pooja S.</span>
Pooja S.
Validated Reviewer
Verified Current User
Review Source

"A reliable delivery oriented email solution"

What do you like best?

We have tried so many email delivery software till now, I can say SocketLabs provides unmatched email delivery into subscribers inbox. They are a good team to provide end to end support from contact upload to email delivery reporting , the response time is too low .

What do you dislike?

To be very honest , I could not see anything below standard here , if an email marketing software gives you ultimate email delivery with high reputed Sender IP's , you can ignore old fashioned layout complaints. Social media integration part is somewhere weak.

Recommendations to others considering the product

If you are struggling to get inboxed your emails for your truly opt-in subscriber , you should go for this emailing solution , A perfect combo of Transactional and promotional emailing service will amaze you.

What business problems are you solving with the product? What benefits have you realized?

Our whole business relies heavily on Email marketing Campaigns to our subscribers , We have done email marketing here in the last 2-3 years and always got ensured inboxing hence better ROI. We are using SMTP integration and found comparatively better results.

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SocketLabs review by <span>Kem S.</span>
Kem S.
Validated Reviewer
Verified Current User
Review Source

"Socketlabs"

What do you like best?

"I have been fighting to get your competitor to work for months.... no phone number, just an awkward way to 'submit a ticket’. I signed up with you today and within 30 minutes I was up and running. I made a phone call to your support team and they would not end the call until they were sure that I understood everything perfectly. You guys are great. Thank you."

What do you dislike?

the auto generated password is not really a problem, but it is something I am not used to.

Recommendations to others considering the product

1) vendor answers phone,

2) product actually works as advertised.

3) good logging of transaction flow

4) efficient emailing techniques

5) actual server name and password are completely different than logon id (security feature)

What business problems are you solving with the product? What benefits have you realized?

we have a member management CRM system that requires emails sent out to existing members. We needed this service without burdening our servers with the task.

What Transactional Email solution do you use?

Thanks for letting us know!
SocketLabs review by <span>Nurit R.</span>
Nurit R.
Validated Reviewer
Review Source

"A Email Delivery Oriented Expensive Software"

What do you like best?

They have unmatched email delivery if we compare from top Email marketing apps.

They have facility to send Promotional as well as transnational mailers , it makes this app unique.

Authmailer have good collection of Email templates.

What do you dislike?

They are one of the most expensive Email marketing app in the industry.

Since , they send transnational and promotional mailers from same IP pool , there is a great chance to get transaction notifications into Gmail promotional tab.

Recommendations to others considering the product

Looking for a great email delivery software regardless of pricing , it would be certainly a must try app.

What business problems are you solving with the product? What benefits have you realized?

We use Authmailer for both transnational and email marketing campaigns. Their strong API connectivity provides very high sending speed using API.

SocketLabs review by <span>Greg Z.</span>
Greg Z.
Validated Reviewer
Verified Current User
Review Source

"Great Email Provider"

What do you like best?

Easy user interface

Great up-time

Great customer support

Great deliverability

What do you dislike?

No dislikes at all with this service. Overall very happy with this platform.

What business problems are you solving with the product? What benefits have you realized?

SocketLabs facilitates a portion of the email we use to communicate with our customers. We send about 23K emails through the platform per month. A small amount compared to their capabilities but important email nonetheless.

They have provided nearly perfect up-time and great deliverability with this platform.

SocketLabs allows me to "ID" each of my emails so that I can view quick and easy stats on the types and quantities of email that our systems are sending out.

SocketLabs review by <span>Anthony P.</span>
Anthony P.
Validated Reviewer
Verified Current User
Review Source

"Visual Designer"

What do you like best?

This statement on the website is very welcoming: "Consult With Your Team"

What do you dislike?

As a Visual Designer I tend to notice design aesthetics that may throw off the viewer. One major thing I noticed is the "Customers Who Trust In SocketLabs" section has very low res images. These easy to miss flaws often detract credibility of the site/product. You should comb your site with a fine tooth and also spend time on the subtleties. The devil is in the details! :) Another example: inconsistent lighting/shadows on http://www.socketlabs.com/assets/illustration_customerservice.png and http://www.socketlabs.com/assets/illustration_integration.png and all other images on the homepage

and button inconsistency here: http://www.socketlabs.com/assets/freeBtn.png

Customer login should be a modal popup to improve user experience

What business problems are you solving with the product? What benefits have you realized?

Sending out relevant emails to the right target demographic

SocketLabs review by <span>Andrew T.</span>
Andrew T.
Validated Reviewer
Verified Current User
Review Source

"Great Interface & Fast Support"

What do you like best?

Ease of use. We @aurabloom.com send a lot of emails, both internally and externally for our clients. The process to add an email account into socketLabs, upload our data segments, upload content is seamless. I had a few questions, called into support and they were extremely helpful.

What do you dislike?

The platform did look intimidating to get started. After 10 minutes of exploring, however, I found it much better.

What business problems are you solving with the product? What benefits have you realized?

Sending emails.

SocketLabs review by <span>Greg H.</span>
Greg H.
Validated Reviewer
Verified Current User
Review Source

"SocketLabs - More like AwesomeLabs"

What do you like best?

Been using Socketlabs for our 650 Customer Portals that serves about 30,000 users, we have a heavy email requirement for them around notices and documents that are posted on to the portals, What is the absolute best is that since we set up socket labs in 2011, we have had very few issues. Our mail is delivered and logged, without issue. It is a very solid service. Very Simple Set up and very reliable.

What do you dislike?

What I didnt like is that we could not use SocketLabs as an adhoc list mailer. But that is now in beta, so we can use the app in our one off blasts to various lists.

Recommendations to others considering the product

Do a trial. It is easy to get going and integrate, and then you can dive deeper with the rich set of tracking and the beta marketing.

What business problems are you solving with the product? What benefits have you realized?

We use Socketlabs for our outbound mail notification on our portals, with the amount of traffic we would create using an internal mail server, we would be spending days managing the black and white lists, spam and the like, something I would rather pay for than do myself. SocketLabs does it way better then we ever could.

We will be looking at the marketing sections now that that is out and getting ready for prime time. We currently use a different product for that, but to have all the list management in one place is a nice fetaure

SocketLabs review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"We only trust SocketLabs team of email experts with our email delivery platform! "

What do you like best?

Getting set up with SocketLabs only took minutes and the seamless integration with our Transportation Management Software was very easy.

What do you dislike?

Nothing to report! The SocketLabs Dashboard enables me to easily monitor the success of my business on a day-to-day basis.

What business problems are you solving with the product? What benefits have you realized?

Our business depends heavily on many email communications to our carriers and customers - it is essential to our business. Accurate transaction notifications via email that SocketLabs provide gave us the solution we needed, and now we are able to sustain our high reputation of providing our carriers with reliable communication and service.

SocketLabs review by <span>Avni S.</span>
Avni S.
Validated Reviewer
Verified Current User
Review Source

"One of the best SMTP providers out there!"

What do you like best?

SocketLabs provides hosted and on-premise software solutions for the delivery of marketing and transactional emails. This tool is a cloud based, fully managed, SMTP relay service for delivering email. It’s an easy to use email delivery solution that helps your email messages get in the inbox in-depth analytics and real time reporting. The service is good because emails sent via the SMTP are always delivered and there is a web console where you can actually check the status of all emails sent. Fast support as well. The SocketLabs email servers are very reliable. Furthermore, easy to use interface and price is inexpensive.

What do you dislike?

The product is pretty effective for my needs. Its fast, reliable, good customer service, and inexpensive-not much to complain about it.

Recommendations to others considering the product

I would recommend them to anyone who needs a reliable and affordable mail service.

What business problems are you solving with the product? What benefits have you realized?

Email Marketing Campains-getting 1000's email out and making sure it gets delivered and not going into a spam box.

SocketLabs review by <span>David S.</span>
David S.
Validated Reviewer
Review Source

"Notifying voters through SocketLabs since 2013."

What do you like best?

Reliable delivery and a simple to use API.

What do you dislike?

Blah, blah, blah since this is a required field.

What business problems are you solving with the product? What benefits have you realized?

The business problem is the reliable delivery of emails. The benefit is that I don't have to concern myself with that delivery. SocketLabs relieves me of that burden.

SocketLabs review by <span>Mark C.</span>
Mark C.
Validated Reviewer
Verified Current User
Review Source

"Awesome for 4 years"

What do you like best?

Admin interface / support and all round reliability.

What do you dislike?

Nothing to dislike really. THey've always delivered for us.

Recommendations to others considering the product

If you need guaranteed SMTP delivery with tracking and great stats - Socketlabs are a no brainer.

What business problems are you solving with the product? What benefits have you realized?

SMTP whitelisted delivery for our fast growing SaaS application

SocketLabs review by <span>Tim D.</span>
Tim D.
Validated Reviewer
Review Source

"SocketLabs to the Rescue..."

What do you like best?

Our emails get delivered. Delivery. Delivery. Delivery.

What do you dislike?

Nothing... We have set up email sequences from Infusionsoft to go through Socket Labs. Our delivery increased by 5x as much which is as much a negative commentary on Infusionsoft as it is a positive commentary on SocketLabs...

Recommendations to others considering the product

Don't be stupid. It's first and foremost about delivery.

What business problems are you solving with the product? What benefits have you realized?

Delivery... It can't get opened if it doesn't get delivered.

SocketLabs review by <span>Rich K.</span>
Rich K.
Validated Reviewer
Review Source

"Socketlabs"

What do you like best?

SocketLabs has allowed Spectrum to easily integrate the Avaya system voice mail to email feature with any email servce

What do you dislike?

Nothing that i can think of. The service is easy to deploy and it work!

What business problems are you solving with the product? What benefits have you realized?

This allows any email service to work with the Avaya system and can be up and running in 30 minutes.

Kate from G2 Crowd

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