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SoftLab

3.5
(12)

SoftLab is a LIS solution built on the latest modem multi-tier client/server architecture.This includes CORBA (Common Object Request Broker Architecture) and Web Services, which promote enterprise-wide connectivity and allow the incorporation of new technologies

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SoftLab Reviews

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SoftLab review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"My Softlab experience"

What do you like best?

I love how easy it is to add tests on within the computer, and from there the computer system automatically uploads the orders to the line with little to no effort on my part.

What do you dislike?

There isn't a lot to dislike; however, sometimes the orders can be locked if another user is accessing the same patient information, which is more of an inconvenience. This can become an issue if someone leaves the computer/patient tab open and then begins working on other orders. That being said, that is more of a human error than software issue, and issues typically resolve themselves.

Another aspect I dislike about softlab is the fact that their is little to no communication among physician orders. Let me explain, around change or shift for the Hospitalists, there is typically an upwards tick in the sheer volume of tests ordered for patients. However, many of these tests have already been run just hours ago, and the nurses all have access to the results, but not every doctor taking care of a patient may be aware that a CBC or BMP (for example) may have just been run or even resulted right before they clocked in. I guess what I'm trying to say is, if one doctor orders a test for a John Doe at 2am and then goes home, and the next physician comes in at 4am, they may order the exact same test on a patient without seeing that the test was just run. As a phlebotomist, I think we could benefit by seeing exactly what test and what doctor ordered the test on our handhelds (connected to softlab) so we can at least advocate on the patients behalf, or at the very least, the software should automatically forward or upload results to a patients chart, and sync that information to all of their health care providers and not just one physician . Or maybe that already happens and some doctors don't read through the entire chart before reordering tests.

Recommendations to others considering the product

Softlab does take a lot of getting used to. I use it four days a week and still run into questions I need another employee to help me out with.

My recommendation is to use the a billing number or MRN to look up a patients order, otherwise you may be searching forever trying to look someone up by their name (learned that my first week).

Disclaimer: I am a phlebotomist so my experience is only with consolidating, retiming, cancelling, sometimes looking up results, or expanding miscellaneous orders. I have no idea how to use most other aspects of softlab.

What business problems are you solving with the product? What benefits have you realized?

Personally some of the issues I have solved using softlab is the retiming/cancellation of orders, as well as consolidation of tests and test results. As a Clinical Lab Assistant/ Phlebotomist, we really on the SoftLab system to tell us on the floor which tubes we have to draw or what tests a patient has ordered via Epic. In other words, when a physician places an order in epic, that information is transferred to our SoftLab handhelds and notify us phlebotomists what type of sample we need to collect from a specific patient. The biggest benefit I have noticed is consolidation of orders, as well as an almost immediate interaction between EPIC and Softlab.

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SoftLab review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Soft Lab Review"

What do you like best?

So far, the program has been extremely user friendly, although the interface design seems very basic/old-school, so it's not exactly appealing. However, that's just on the surface. When using the program, it is actually quite versatile and easy to maneuver. No major issues encountered so far!

What do you dislike?

Just the appearance, it has an old computer interface appearance, but that's just on the surface. It's otherwise very user friendly. There are some limitations to the search functions that prevent us from performing more generic searches when we need to.

Recommendations to others considering the product

Very user friendly despite how it looks and how many buttons there are! You'll find that there is a separate program built for different departments (ie. SoftLab for Micro, Chem, etc).

What business problems are you solving with the product? What benefits have you realized?

We use SoftLab as the system for entering and resulting out patient data on the laboratory side. It has been very versatile (multiple programs within the Soft Interface for different departments of the laboratory), and has been easy to maneuver (i.e. searching for patient information, pulling up previous results). It does not crowd out too much, not too clunky as I have experienced in other companies. There are some limitations in the search functions that prevent us from pulling up a whole list of results (we can only see one test result at a time rather than the entire panel on the patient if we were to search by a single test). Otherwise, it has been useful overall.

What LIMS solution do you use?

Thanks for letting us know!
SoftLab review by Tina O.
Tina O.
Validated Reviewer
Verified Current User
Review Source

"softlab"

What do you like best?

Soft Lab is very customizable so it is quick and easy to use. When new tests are added to the laboratory profile, it is not difficult to add them to the Soft menu. It is easy to customize comments and messages.

What do you dislike?

Because it is so customizable, it is dependent on the laboratory to make the menus organized. There are some menu options that are hard to find. It is also a little hard for the less-technologically inclined to get used to because there are so many options available.

What business problems are you solving with the product? What benefits have you realized?

The laboratory is constantly changing and tests are constantly being added and amended. Policies and procedures need to be up to date. The main benefit of Soft Lab is being able to edit the menus in order to reflect these changes.

SoftLab review by Even M.
Even M.
Validated Reviewer
Verified Current User
Review Source

"Great program for specimen management"

What do you like best?

Ability to perform multiple tasks in one program such as cataloging, tracking, and workstation redirection from one facility to another.

What do you dislike?

Learning curve, some instruction needed to master.

What business problems are you solving with the product? What benefits have you realized?

The ability to go paperless and integrate handheld PDA systems to track phlebotomy draws and limit the number of unnecessary lab recollections

SoftLab review by Mohammed E.
Mohammed E.
Validated Reviewer
Review Source

"Medical Technologist review for Soft Label"

What do you like best?

Easy navigation very user friendly to receive samples and verify results

What do you dislike?

Nothing at the moment since I’ve used it

What business problems are you solving with the product? What benefits have you realized?

Easier navigation that provide the platform necessary to assure the ability to provide doctors with lab results quicker than before

SoftLab review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Softlab"

What do you like best?

The number of customization options you get really steals the show. Multitasking and portability is another great feature. Once you get familiar with the software, it's really easy to use.

What do you dislike?

The software is not very intuitive at the start. You have to have some tutorials in order to begin with the software.

What business problems are you solving with the product? What benefits have you realized?

I worked at UIC hospital on a project. Used the software there along with my project group

SoftLab review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Soft cytogenetics"

What do you like best?

It does not slow down when dealing with multiple patients.

What do you dislike?

There seem to be alot of coding issues that are easily avoidable

What business problems are you solving with the product? What benefits have you realized?

Patient and clinical results

SoftLab review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"SoftLab, a great step forward in handling lab specimen data flow."

What do you like best?

Soft was a major step forward at my institution, which had not updated its software in decades. It is easy to interface with for everyone familiar with Windows.

What do you dislike?

It can be hard to follow labs that lead to other labs when reporting results.

What business problems are you solving with the product? What benefits have you realized?

SoftLab is much more flexible and easy to customize for different labs/types of testing. The workflow has become more transparent.

SoftLab review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Soft computer user experience "

What do you like best?

The flexibility to configure the settings to your liking. Very detail oriented.

What do you dislike?

Not so user friendly. Hard to troubleshoot. Most of the system is old/quite dated.

What business problems are you solving with the product? What benefits have you realized?

Diverting heavy workflow, organizing and compartmentalizing different tests, benefits were; enjoyed using soft for specific tasks and that helped a lot with the employees work flow

SoftLab review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Great Software"

What do you like best?

Very user friendly

Easy to use

Easy to learn

Great adaptability to customize the software to the needs of the company

What do you dislike?

Can be slow to load/reload the software if an error has occurred

Can initially seem intimidating to learn

What business problems are you solving with the product? What benefits have you realized?

Assists greatly with delivering patient results from the hospital lab to the floor, therefore keeping doctors, nurses and other health care providers up-to-date.

SoftLab review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Overall good LIS"

What do you like best?

Ease of use for the core lab package. Ordering page is fairly easy and self explanatory. Resulting page is easy to read, as well as the interim report.

What do you dislike?

SoftBank. Headache and hassle to use and to teach. Desperately needs updating to make user friendly.

Recommendations to others considering the product

Fairly user friendly.

What business problems are you solving with the product? What benefits have you realized?

Ease of reporting. Clear concise reports.

SoftLab review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Review Source

"The unbiased review "

What do you like best?

I enjoy the customer service aspect the most of this company

What do you dislike?

Not really anything that I don’t enjoy from this company

What business problems are you solving with the product? What benefits have you realized?

Many benefits by solving daily input problems and privacy storage

Kate from G2 Crowd

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* We monitor all SoftLab reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.