What do you like best?
I love how easy it is to add tests on within the computer, and from there the computer system automatically uploads the orders to the line with little to no effort on my part.
What do you dislike?
There isn't a lot to dislike; however, sometimes the orders can be locked if another user is accessing the same patient information, which is more of an inconvenience. This can become an issue if someone leaves the computer/patient tab open and then begins working on other orders. That being said, that is more of a human error than software issue, and issues typically resolve themselves.
Another aspect I dislike about softlab is the fact that their is little to no communication among physician orders. Let me explain, around change or shift for the Hospitalists, there is typically an upwards tick in the sheer volume of tests ordered for patients. However, many of these tests have already been run just hours ago, and the nurses all have access to the results, but not every doctor taking care of a patient may be aware that a CBC or BMP (for example) may have just been run or even resulted right before they clocked in. I guess what I'm trying to say is, if one doctor orders a test for a John Doe at 2am and then goes home, and the next physician comes in at 4am, they may order the exact same test on a patient without seeing that the test was just run. As a phlebotomist, I think we could benefit by seeing exactly what test and what doctor ordered the test on our handhelds (connected to softlab) so we can at least advocate on the patients behalf, or at the very least, the software should automatically forward or upload results to a patients chart, and sync that information to all of their health care providers and not just one physician . Or maybe that already happens and some doctors don't read through the entire chart before reordering tests.
Recommendations to others considering the product
Softlab does take a lot of getting used to. I use it four days a week and still run into questions I need another employee to help me out with.
My recommendation is to use the a billing number or MRN to look up a patients order, otherwise you may be searching forever trying to look someone up by their name (learned that my first week).
Disclaimer: I am a phlebotomist so my experience is only with consolidating, retiming, cancelling, sometimes looking up results, or expanding miscellaneous orders. I have no idea how to use most other aspects of softlab.
What business problems are you solving with the product? What benefits have you realized?
Personally some of the issues I have solved using softlab is the retiming/cancellation of orders, as well as consolidation of tests and test results. As a Clinical Lab Assistant/ Phlebotomist, we really on the SoftLab system to tell us on the floor which tubes we have to draw or what tests a patient has ordered via Epic. In other words, when a physician places an order in epic, that information is transferred to our SoftLab handhelds and notify us phlebotomists what type of sample we need to collect from a specific patient. The biggest benefit I have noticed is consolidation of orders, as well as an almost immediate interaction between EPIC and Softlab.