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Solarwinds Backup

Solarwinds Backup

4.3
(142)

Solarwinds Backup is a cloud-first backup service designed for data protection of servers, workstations, critical business documents, and Office 365 Exchange services, all managed from a centralized web-based dashboard.

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SolarWinds MSP Backup review by Shane P.
Shane P.
Validated Reviewer
Verified Current User
Review Source

"Easy to install and manage, backups just work!"

What do you like best?

Having the ability to brand the client is nice and it was easy to do. The program installation is straight forward and uncomplicated. Once running it does not put a drain on system resources. After the initial backup subsequent backups are quick.

What do you dislike?

I dislike that you are unable to have multiple backup sets. I would also like to see the ability choose what data I want stored in the local speed vault vs online.

Recommendations to others considering the product

If you want a full cloud backup solution this is a good choice. It's not the cheapest solution but has been very reliable in my experience with it. It has a good feature set and different restore options. The product has continued to evolve through continued development. Updates are pushed out regularly and very seldom do we have issues with an update. It has a simple restore process from the machine that is running the backup. Users are able to do it themselves with little training.

Preforming a full restore in a DR scenario is not as simple and can be a challenge if you don't have good records of the installation specifics. I would like to see more flexibility with backup locations and the ability to create different backup sets that can run on different schedules.

What business problems are you solving with the product? What benefits have you realized?

We are able to provide a robust and reliable backup solution to our clients. For the times that our clients have needed data restored, it has worked quickly and reliably.

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SolarWinds MSP Backup review by Chris L.
Chris L.
Validated Reviewer
Verified Current User
Review Source

"SolarWinds MSP Backup is a Simple and Effective Tool for many SMB's"

What do you like best?

The product is easy to learn and easy to deploy. This product has very little options for a good reason. It does what it is deigned to do and they have kept it simple for a reason.

What do you dislike?

The reporting could use some work. If you have a client who has some serious audit controls in place, you may find yourself creating the report versus depending on the system do that piece for you. If you are just a service provider who has minimal reporting requirements, this should fit the bill.

Recommendations to others considering the product

Just know your clients' requirements. If it is simple effective data backup, then this has you covered. If your client has databases, multiple sites and more complex business continuity needs, you really need to determine if this is going to be a solution in whole, in part or not at all.

What business problems are you solving with the product? What benefits have you realized?

It solves the straightforward data backup problem where you need data to be backed off-site without a lot of complexity. the lack of options and choices actually makes it easier to learn, quicker to implement and simpler to explain to the client. It allows us to know that we have great backups and be able to ficus on more business-impacting efforts.

What Backup solution do you use?

Thanks for letting us know!
SolarWinds MSP Backup review by Joanna F.
Joanna F.
Validated Reviewer
Verified Current User
Review Source

"Logical, easy, and robust backups"

What do you like best?

Monitoring the backups through the online portal. Problems are easy to identify and manage. Launching the backup client directly via the portal is the best feature, allowing instant access to the backup sets and settings. When needed, MSP support is a chat window away. The techs are efficient and will help you resolve any concerns you have.

What do you dislike?

My only complaint would be with the notification emails. They are not configurable and come out regardless of whether a backup set completed or is still running.

Recommendations to others considering the product

It is an excellent mid-range backup solution. Beneficial for small to medium businesses. Capable and very versatile. Local and offsite backups are a breeze - just make sure you have ample bandwidth for larger sets (1 Tb or more)

What business problems are you solving with the product? What benefits have you realized?

Management and monitoring of backups for multiple clients. In one easy location and with an easy-to-read console, it allows us to give our clients peace of mind that their backups are under a watchful eye.

SolarWinds MSP Backup review by Rick R.
Rick R.
Validated Reviewer
Verified Current User
Review Source

"Cloud backups your workstations can afford"

What do you like best?

A solid product that a MSP can offer to clients when trying to backup laptops that rarely stay in the office. Best part is the user needn't be bothered with trying to remember to do anything. It's all controlled and monitored by the MSP. The backup can be restored in "bare-metal" mode also. This isn't a "data only" backup.

What do you dislike?

The scheduling is a little clunky. It would be much nicer if the backup could be "continuous" anytime it's connected to the Internet (similar to Carbonite)

Recommendations to others considering the product

It was important we have a backup with which we could perform a bare-metal restore to dis-similar hardware, not just a data-only backup.

What business problems are you solving with the product? What benefits have you realized?

Client needed a backup model which would backup the entire device (not data only) which the end user wouldn't need to initiate on their own. The MSP could control & monitor for missed or failed backups. All while still be affordable.

SolarWinds MSP Backup review by Cristy V.
Cristy V.
Validated Reviewer
Verified Current User
Review Source

"SolarWinds Backup has Been a Lifesaver"

What do you like best?

It is truly a "single pane of glass". It is feature rich without 'nickel and diming' you to death. It allows White Label Branding. Remote Administration has great functionality and is easy to take in a quick glance. Support is stellar, they provide most everything you need to rollout successfully and response time on inquiries is within a day or two for general issues and instantly for an emergency.

What do you dislike?

Still some minor bugs with Macs and laptops are a bit quirky. Would love to see the integrated version with NCentral get up to speed. Would like a bit more control over the acceleration, for larger file sets. The online Help could use some fleshing out, as it is tough to find specific errors and solutions in the Knowledge Base.

Recommendations to others considering the product

I would definitely recommend to anyone who is looking to bring their backup process under one umbrella and have a feature rich, cost smart, end to end backup system

What business problems are you solving with the product? What benefits have you realized?

It has saved me so much time and frustration and ultimately saved us a lot of money, by streamlining backups, it allows us room to offer more features to our customers at competitive prices and it gives us the peace of mind that we have our customers covered, in case of emergency.

SolarWinds MSP Backup review by Eric E.
Eric E.
Validated Reviewer
Verified Current User
Review Source

"Great management console and features, ongoing mgmt is somewhat involved"

What do you like best?

I like that everything is web-driven so I can check the backup statuses and connect to the local workstation's backup agent remotely.

What do you dislike?

It would be nice if the backup management console had the ability to push settings and profiles to clients when they are next available rather than waiting for them to be online to make changes. This can get tricky when the workforce is mobile or geographically dispersed.

Recommendations to others considering the product

Once the software is setup, it generally works very well, and the monitoring integration helps make it a set-it-and-forget-it scenario. Settings and profiles should be easier to manage and deploy, however.

What business problems are you solving with the product? What benefits have you realized?

It's a great solution for customers with mobile workforces who want insight into the local workstation backups so they know the individual's data is protected.

SolarWinds MSP Backup review by Tony T.
Tony T.
Validated Reviewer
Verified Current User
Review Source

"Poor at Best"

What do you like best?

Unfortunately, all I can say good is that at least the data is there when I need to restore.

What do you dislike?

Where to start the interface is abysmal and it's still a bismal even now that they've moved to a cloud based platform. It is not easy to navigate or intuitive for either Tech or client. The worst thing about all of this is the billing the billing is a nightmare I had auto-pay then all of sudden I don't have auto pay now I have to pay a personal PayPal account this is not how a business should run.

Recommendations to others considering the product

Be warned, and anything Solarwinds does or gets their hands on.

What business problems are you solving with the product? What benefits have you realized?

Currently the only thing that this solves is performing backups on clients.

SolarWinds MSP Backup review by Will C.
Will C.
Validated Reviewer
Verified Current User
Review Source

"Simple and Easy"

What do you like best?

Setup and configuration is easy and straight forward. It works great, when it's working.

What do you dislike?

When anything ever goes wrong, it can go wrong in a big way. There was a glitch upgrading to different versions, where by it would fail, not roll back and the backups would report as "Completed" for weeks on end. Not to mention calling support was about as satisfying as banging one's head against a wall. With only 1 in Four technicians able to help at any given time.

Recommendations to others considering the product

Have a decent internet connection.

What business problems are you solving with the product? What benefits have you realized?

Remote offsite backups. No longer requiring to have staff at business sites to replace a drive every day and having them "accidentally" miss it for what ever reason.

SolarWinds MSP Backup review by ☁ Diego  L.
☁ Diego L.
Validated Reviewer
Verified Current User
Review Source

"Business continuity. I can finally sleep peacefully"

What do you like best?

Easy, fast, safe, cheap. Ransomware is not a problem. According to what IT administrators tell me, after implanting SolarWinds MSP Backup they can sleep peacefully at night

What do you dislike?

Only English. more options to restore (standby image on VMDK for example)

Recommendations to others considering the product

Easy to deploy. You are much more competitive with a service of this type in your portfolio. It makes the competition can not equal you in quality of service

What business problems are you solving with the product? What benefits have you realized?

Above all offer an All In One solution for the business continuity. Resolve the problem of Ransomware definitively Reduce to almost zero the time of stop of the clients before a restoration of backup

It makes the competition can not equal you in quality of service

SolarWinds MSP Backup review by Michel v.
Michel v.
Validated Reviewer
Review Source

"Backup's fail; customer's MySQL is at risk!"

What do you like best?

When it was still in the hands of IASO (years ago), it was a decent backup solution. Promises a lot, like simple backup solutions and simple solutions / troubleshooting.

What do you dislike?

Well at the end of the IASO period things got worse. And mainly to support went downhill. It has gotten that bad, that we even lost a few customers because they didn't have faith in the backup solution we provided. And to be honest, after experiencing this "support" first hand, we cannot blame them.

Also support provides false information; download this and install that. Which we didn't because it would ruin the Plesk installation completely! Furthermore; we needed to install non-existent versions of programmes. Really disappointing.

Above that their pricing is, simply put, insane.

This made us decide to look for a reliable alternative, where customers, are actually valued and listened to (and not afterwards when we informed Solarwinds about this).

After a week of almost a month searching and testing, we narrowed it down to two alternatives. We were completely suprised by the support of these both companies. The support of these companies are so good that we might even use both of them for ourselves and our customers.

Pricing, support and clear instruction details are a relief compared to Solarwinds "solution" and "support". We can even cut back the backup costs almost by 35%. Both of them even offered to migrate all current customer backup's to their solution without any extra fee.

Sidenote; as soon as we informed Solarwinds about the fact that we wouldn't use their backup solution in the near future they even said that it would be "difficult to migrate the backups to a different solution" and that our customers wouldn't be please with this. Really Solarwinds? You should be ashamed.

Anyways, we will be using Solarwinds backup for the time being, until we migrated everything, hopefully we won't have to cope with their "support" and if (really, really) needed they will still provide support.

What business problems are you solving with the product? What benefits have you realized?

Server backups, webhosting backups, email backups, MySQL backups (but this is completely flawed with their current solution).

SolarWinds MSP Backup review by Paul C.
Paul C.
Validated Reviewer
Review Source

"Solid backup program"

What do you like best?

I"m a long time user of the product so I've seen a lot of changes and improvements over the last five years. The bare metal restore functionality and the ability to run a virtual machine locally and in the cloud has done a lot to plug holes in the offering.

What do you dislike?

Pricing. While the per gb rate is avg for those products still pricing that way the pricing is way off compared to what is now common with bcdr appliance options. The per-device pricing for the MSP integrated product helps with smaller customers so if you have a bunch of small data set customers this is a good option but still doesn't work if you are trying to backup enterprise customers.

What business problems are you solving with the product? What benefits have you realized?

This product can backup nearly anything and with a little SMB manipulation is a solid choice for unix data-only archives. Combine it with VM and a cloud platform and you can spin up a virtual machine of a dead host in minutes.

SolarWinds MSP Backup review by Emmanuel D.
Emmanuel D.
Validated Reviewer
Verified Current User
Review Source

"Great Backup Software"

What do you like best?

because of its full protection, speed, and reliability. All its functions are centered on creating and using disk images—files that contain a complete snapshot of a partition on your disk, which you can either use to restore your entire system in a single operation, or open in a window on your desktop as if it were a real disk, letting you explore or copy individual files and folders. Within this single focus are a good selection of fairly advanced options. If you only want to back up a few folders or files you cn do it

What do you dislike?

The interface it can be more easy and user friendly

Recommendations to others considering the product

Nothing for now

What business problems are you solving with the product? What benefits have you realized?

BDR, recovery solution

SolarWinds MSP Backup review by Norman M.
Norman M.
Validated Reviewer
Review Source

"Great online backup!"

What do you like best?

I not only like the ease of setup , but the reports and daily emails regarding the backups are extremely useful. It is very easy to see on a day to day basis what has backed up and what has not.

What do you dislike?

Sometimes the invoicing from Solarwinds are a bit confusing. I like to see a detailed breakdown of what I am paying for and who I allocated backup to and sometimes you get a single page bill for your usage. I need to be able to re-bill our clients.

Recommendations to others considering the product

The daily reports are a great tool to keep track of all your client backups.

What business problems are you solving with the product? What benefits have you realized?

We solved a problem where we needed backup for some remote clients and paying the cost for local backup was not feasible. Using Solarwinds Backup, we were able to resolve this issue with a low cost backup that was offsite at the same time.

SolarWinds MSP Backup review by Mark B.
Mark B.
Validated Reviewer
Verified Current User
Review Source

"Green means good- Daily email updates "

What do you like best?

We switched to SolarWinds for my accounting firm's daily backups. Since we switched I get daily updates via email and it's easy to see at a glance if I have a problem with my backups. I'm not an IT guy, so it's nice to know if things are working the way they're supposed to or not. Other backup software slowed down our servers to the point that we couldn't even work, but we haven't had any issues with SolarWinds.

What do you dislike?

We haven't had any issues to date. Everything is working the way it's supposed to.

What business problems are you solving with the product? What benefits have you realized?

Daily backups of all of our data in case our server dies.

SolarWinds MSP Backup review by Art O.
Art O.
Validated Reviewer
Review Source

"SolarWinds Backup: Great for Windows Servers and PCs"

What do you like best?

I love that the backups are encrypted at the beginning, so they stay encrypted in transit and at rest. This helps us meet the HIPAA and PCI compliance needs of our clients.

What do you dislike?

I dislike that there is not a bare metal restore functionality for Linux servers.

I dislike that there is not Exchange server granularity for restoring individual mail items.

I dislike that there is not a setting for CPU/mem throttling. Although it usually behaves, sometimes it is demanding on a server.

Recommendations to others considering the product

Take the time to experiment with it and figure out how to throttle/cancel backups based on a clients' operational hours.

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of needing a lot of CapEx for enterprise-level backups (like Veeam, Veritas, etc). SolarWinds Backup allows us to put a solid backup and recovery solution in a client with very little monthly cost.

SolarWinds MSP Backup review by Marc S.
Marc S.
Validated Reviewer
Verified Current User
Review Source

"Excellent Company"

What do you like best?

This is hard to answer. The product is great, goes in easily and just works. Very few tech calls. The people are wonderful, always willing to help. Pricing is more than fair and the Company is flexible.

What do you dislike?

Would be nice, but not required, if RMM was built into the BU. In all honesty, after using and reselling SW solution, there is nothing negative we can think of to say..

Recommendations to others considering the product

Don't wait, just do it, you will not be sorry. Our tech support requirements dropped by over 92% when we switched.

What business problems are you solving with the product? What benefits have you realized?

Rapid DR, data security in the cloud.

Cost and time savings over other backup methods.

Client referrals as the product is that good.

SolarWinds MSP Backup review by André Z.
André Z.
Validated Reviewer
Review Source

"Fast and Simple"

What do you like best?

The backups are fast and the deduplication works very well. I have very little effort required to set up workstations or servers and maintaining is fast.

What do you dislike?

At time the errors can be a bit cryptic however the support team is quick to respond. Most errors are related to network problems and not with MSP Backup itself.

Recommendations to others considering the product

Try it out and see how it works. If you don't like it delete it.

When trying other backup solutions I find all others slow and take up a lot of space in comparison to MSP Backup.

What business problems are you solving with the product? What benefits have you realized?

Allows me to backup the whole workstation and protect against user errors or ransomware. This is a set it and forget it kind of solution where I don't have to worry if it is working.

SolarWinds MSP Backup review by Mark P.
Mark P.
Validated Reviewer
Review Source

"Excellent system"

What do you like best?

The modularity of the system. We can scale from backing up a few files for pennies, right up to system imaging. The controls and setup are pretty straightforward, and the system seems very robust. Support (both UK and international) is also very good.

What do you dislike?

Having to have two accounts - one for data & one for imaging - is a pain. Also, relying on third-party cloud hosting (e.g. AWS / Azure) for the off-site recovery is clunky.

Recommendations to others considering the product

Talk to a user who has REAL in-depth knowledge of the product, as it's vital to understand the modular nature before you stort out.

What business problems are you solving with the product? What benefits have you realized?

The need for backup & D.R. across a wide range of businesses. It covers all our needs except where customers need (and will pay for) an integrated off-site recovery system.

SolarWinds MSP Backup review by Michael D.
Michael D.
Validated Reviewer
Verified Current User
Review Source

"Great backup product for my HIPAA regulated clients"

What do you like best?

I like being able to install the backup, set the parameters, and then it just works. I like being able to get a daily report for my clients showing me the status of their backup without the need to login to the portal every time.

What do you dislike?

I wish it would integrate with my existing RMM (Autotask Endpoint Management) so I could use a single location to monitor and manage it.

What business problems are you solving with the product? What benefits have you realized?

Solarwindws MSP Backup is the product that we decided upon to meet the needs of our healthcare customers because it is HIPAA compliant.

SolarWinds MSP Backup review by Chris P.
Chris P.
Validated Reviewer
Verified Current User
Review Source

"The best overall backup solution we have found so far."

What do you like best?

It is software as a service (no vendor hardware lock in) and very flexible from file backup to full bare metal recovery, onsite or offsite, simple and fair pricing model.

What do you dislike?

It still does not have a recurring backup schedule option (default gui is just once a day, but you can use remote command to help manually schedule out recurring backups).

Recommendations to others considering the product

Do your testing, keep it simple, start selling it and make money.

What business problems are you solving with the product? What benefits have you realized?

Business backup and recovery, disaster recovery, hybrid data protection (onsite and cloud), server and workstation backup.

Solarwinds Backup review by Tyrell M.
Tyrell M.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Decent Offering Lacking Features"

What do you like best?

I like that the product allows direct to cloud full image backups with intra-daily options with the ability to have a local copy as well.

What do you dislike?

1. That there is not a local only option for the software.

2. That the Documents feature is locked at 28 day retention and doesn't allow for Quickbooks or Quicken DB files

3. The O365 offering is nearly as expensive as Datto's Backupify but only covers deleted items where as Backupify covers all items including sharepoint and onedrive

What business problems are you solving with the product? What benefits have you realized?

We are using it for a number of server and workstation/laptop backups. The biggest benefits have been the quick restore and as a whole, it tends to just work.

SolarWinds MSP Backup review by Gabriele C.
Gabriele C.
Validated Reviewer
Verified Current User
Review Source

"Brilliant and easy to use backup solution "

What do you like best?

I like the easy way to deploy, configure and wait the first backup is done! That's all. My servers are protected and I can restore them where I want

What do you dislike?

The recovery Co sole is not smart and looks old

Recommendations to others considering the product

Try it and you'll never came back

What business problems are you solving with the product? What benefits have you realized?

Ba Luppi g lots of servers even with a poor connection several times a day and with continuous restore we are ready to start the customers environment in a while.

we created our own disaster recovery service with huge earnings

SolarWinds MSP Backup review by Ben N.
Ben N.
Validated Reviewer
Verified Current User
Review Source

"One stop shop for backups"

What do you like best?

A single pane of glass to view all backup jobs for all customers/devices.

What do you dislike?

I wish we could choose not to have cloud backups for customers that are on low speed links.

Recommendations to others considering the product

If you are coming off of ShadowProtect, the learning curve might be a little high since some of the concepts are different. But it's pretty quick.

What business problems are you solving with the product? What benefits have you realized?

We were able to consolidate all backups from all other products and vendors in to this one solution. This makes support and monitoring more streamlined.

SolarWinds MSP Backup review by Guillermo S.
Guillermo S.
Validated Reviewer
Verified Current User
Review Source

"Copias seguras y efectivas"

What do you like best?

Es un producto fácil de instalar y de configurar, a su vez es efectivo y eficaz. Copias rápidas y efectivas, un buen producto y con pocos fallos.

What do you dislike?

En realidad pocos problemas me he encontrado con este producto, alguna vez el servicio parado, pero es más problema del SO que del producto.

What business problems are you solving with the product? What benefits have you realized?

Ofrecemos SolarWinds MSP Backup como servicio de backup en la nube a nuestros cliente. Los beneficios son claros, seguridad para nuestros clientes

Solarwinds Backup review by Consultant
Consultant
Validated Reviewer
Review Source

"Extremely Satisfied with SolarWinds MSP Backup"

What do you like best?

The cloud backup feature has saved our company a significant amount of time troubleshooting failed backups. When using a local only backup solution we were constantly spending time contacting clients to remind them to plug in a USB drive or bring a laptop to the office to backup to a NAS. With SolarWinds MSP Backup, the backup will always complete to the cloud.

What do you dislike?

It would be nice if there was a local only backup option. We have several clients with limited or metered Internet connections that cannot backup online without incurring overage charges. Additionally some clients have large backups that would incur an overage charge using MSP Backup.

What business problems are you solving with the product? What benefits have you realized?

We have significantly reduced the amount of time that we spent troubleshooting failed backups. We have also been able to successfully restore machines and files for clients with roaming laptops.

SolarWinds MSP Backup review by Jose B.
Jose B.
Validated Reviewer
Verified Current User
Review Source

"Fasted cloud Backup"

What do you like best?

Solarwinds backup is good because brings many functions that optimize the backup performance.

SWB Reduce latency in outgoing network connections. Has a 29 days retention policy for archiving. Include blowfish 448 as encryption method and is HIPAA compliance.

What do you dislike?

Local admin console does not allow to manage client computer in the application window. Do not allow generate reports about backup history.

What business problems are you solving with the product? What benefits have you realized?

Its best used for document backup, SQL Database backup and file archiving.

SolarWinds MSP Backup review by Steve B.
Steve B.
Validated Reviewer
Review Source

"at last - a cloud backup solution that just works"

What do you like best?

It Just Works - no messing around, no having to restart services every now and again. Backing up Exchange Databases in particular works really well - 100GB databases are backed up easily with just the changes being sent, no 100GB uploads every week or two when things get out of sync. Local Disaster Recovery Image is a great option.

What do you dislike?

Backup Schedules could be a little more flexible.

What business problems are you solving with the product? What benefits have you realized?

Less messing around with the backup service. Some of the cheaper services cost more to run in manpower - having engineers constantly checking and fixing things - than we make off it. That's not the case here, so we make more money.

SolarWinds MSP Backup review by Esam F.
Esam F.
Validated Reviewer
Verified Current User
Review Source

"Great Solution"

What do you like best?

Simple setup and it just works!

Great management and integration with Solarwinds N-Central.

What do you dislike?

VMWare backups hiccup often

Cloud and Local data HAVE to be synced. Can't do Local only backups.

Recommendations to others considering the product

Make sure your circuit is good enough for what you need!

BE CARE WHEN DOING ARCHIVES WITH A LOCALSPEEDVAULT. Your speed vault will fill up exponentially!

What business problems are you solving with the product? What benefits have you realized?

Faster DR and file recovery for clients. Manage

SolarWinds MSP Backup review by David M.
David M.
Validated Reviewer
Review Source

"Managed Backup, a critical piece of the MSP puzzle"

What do you like best?

Moving our MSP customers to Solarwind's Managed Backup solution has been a key piece of our move to managed services. It is affordable, easy to deploy and produces status reports that let us and our customer know exactly how the service is running.

What do you dislike?

The only reservation I have is that at customer sites where bandwidth is limited, initial backup images can take several days to upload, so make sure that a local "speedvault" drive is configured.

What business problems are you solving with the product? What benefits have you realized?

Solarwinds Backup gives us a "foot in the door" for our Managed Services offerings by being affordable effective and painless to deploy.

SolarWinds MSP Backup review by Andy T.
Andy T.
Validated Reviewer
Verified Current User
Review Source

"Solarwinds Backup Great"

What do you like best?

It is reliable and provides daily email feedback

What do you dislike?

I would like links in the dashboard that go to to the support site to file a ticket or find a KB article.

Recommendations to others considering the product

This is a very solid product and does the job very well!

What business problems are you solving with the product? What benefits have you realized?

I use SolarWinds Backup for my MSP customers to provide onsite as well as cloud backup.

SolarWinds MSP Backup review by Bart H.
Bart H.
Validated Reviewer
Review Source

"Review SolarWinds Backup (formely known as IASO)"

What do you like best?

speed, set-and-forget, robust, very reliable, secure (both transport as storage), *if needed (rare)*: great support!

What do you dislike?

actually I cannot think of anything negative

Recommendations to others considering the product

As a reseller of this product I can offer a 28 days trail-period. No strings attached

What business problems are you solving with the product? What benefits have you realized?

problems solved:

* in daily use it occurs one needs to rollback to a previous version of a file. As I use a 2 hour backupschedule for all my customers (backupspeed) that is possible.

realized benefits:

* one time a customers got infected with ransomware. After (easy) getting rid of malware itself, data was restored in minutes

SolarWinds MSP Backup review by Jeremy E.
Jeremy E.
Validated Reviewer
Verified Current User
Review Source

"Great single pane of glass platform"

What do you like best?

The managed backups are simple to use and monitor.

What do you dislike?

The managed backups at times have false alerts that the backup failed. Login to the device and find that the backup was successful.

Recommendations to others considering the product

You won’t be disappointed.

What business problems are you solving with the product? What benefits have you realized?

Simplifying monitoring and remote management through this system. Adding backups and antivirus to the same platform has saved us time.

SolarWinds MSP Backup review by Kevin H.
Kevin H.
Validated Reviewer
Verified Current User
Review Source

"Reliable and easy to use"

What do you like best?

I know the data is safe in the cloud. It's also able to DR to bare metal from either the speedvault or the cloud data. I've not had a failed restore yet.

What do you dislike?

No bare metal support for 2003 or 2003r2 operating systems.

What business problems are you solving with the product? What benefits have you realized?

Offsite backup so the client doesn't need to worry about keeping manual backups safe.

SolarWinds MSP Backup review by Grant M.
Grant M.
Validated Reviewer
Review Source

"very easy to use and the recovery of files is excellent."

What do you like best?

The archiving and ease of installation. installation was very easy and simplified. The customer is able to install the product themselves with little help from the vendor.

What do you dislike?

not easy to perform the DR recovery. USB stick you create has not network adapters and becomes extremely frustrating. DATTO on the other hand, has a hardware unit with instant booting of images plus a web-interface with instant localized booting of an DR image!!!! You need to buy one and test it and create the same for this product.

What business problems are you solving with the product? What benefits have you realized?

easy and inexpensive cloud backup

SolarWinds MSP Backup review by Giuliano S.
Giuliano S.
Validated Reviewer
Review Source

"Cloud Backup"

What do you like best?

I like the compression protocol of SolarWindows Backup that is very efficient

What do you dislike?

There is not a detailed guide of this backup, particularly for Oracle backup. Backup virtual machines from Hypervisor result in crash consistent backup.

Recommendations to others considering the product

I recommend SolarWinds Backup because it has a very effeicient compression method.

What business problems are you solving with the product? What benefits have you realized?

IT is an efficient cloud Backup for all situation. Local backup are good for standalone machine (or Vm with guest installation) for backup wiithout problem of crash consistent state. It has a efficient compression method that helps with low band internet lines.

SolarWinds MSP Backup review by Thomas  G.
Thomas G.
Validated Reviewer
Verified Current User
Review Source

"Excellent!"

What do you like best?

I like the ease of use and the knowledge base is tremendous when troubleshooting errors.

What do you dislike?

Some of the errors are a little vague. If they were more specific it would be easier to troubleshoot.

Recommendations to others considering the product

It's really a great product!

What business problems are you solving with the product? What benefits have you realized?

Being able to provide our clients with a reputable backup source.

SolarWinds MSP Backup review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Review Source

"Best Backup Out There"

What do you like best?

This solution is extremely easy to you and very reliable. We have done many restores with it and they have all worked flawlessly. We know if the backup says it is successful that we will be able to restore the data. They have done everything right with this product!

What do you dislike?

I miss not having the backup history easily accessible like it is in the standalone version of this product.

Recommendations to others considering the product

I have been in IT support for over 30 years. I can honestly say this is the best backup out there - and I have tried many over the years.

What business problems are you solving with the product? What benefits have you realized?

We can sell a product that we can confidently say if it has successfully backed up, the data will be there. This product is so reliable.

SolarWinds MSP Backup review by Ivo D.
Ivo D.
Validated Reviewer
Verified Current User
Review Source

"Nice backup program with many features."

What do you like best?

Flexibility, scalability, price, manageability.

What do you dislike?

Sometimes the program hangs, reïnstallation is all that will help.

Recommendations to others considering the product

Get it, try it.

What business problems are you solving with the product? What benefits have you realized?

The problem i solve is not having to worry about losing all our corporate and customer data. I create backups for workstations and servers. Its easy to manage and well-priced.

SolarWinds MSP Backup review by Wes F.
Wes F.
Validated Reviewer
Verified Current User
Review Source

"SolarWinds Backups"

What do you like best?

Ease of installation, ease of review for successful and failed backups.

What do you dislike?

Notification setup could be a little easier.

What business problems are you solving with the product? What benefits have you realized?

Laptops/workstations that need a backup solution even when away from the office. Useful for servers which are not compatible with other backup solutions requiring a client.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Review Source

"Great backup solution that saves us time and makes us money"

What do you like best?

Easily see backup status. The dashboard saves us tons of time compared to checking email notifications. I like that we can set the encryption key. It is very convenient that we can remotely modify the backup without involving the end user.

What do you dislike?

Some of the terms are ambiguous. Backup can report as passed when it went to local storage only. There is not very good options for reporting backup operations to managers / CIO/ etc

Recommendations to others considering the product

Periodically test your backups to make sure the encryption keys work.

What business problems are you solving with the product? What benefits have you realized?

Cross platform, saves time checking backups. Can remote control online PCs without having to involve the customer. Storage is cloud based so we don't have to maintain an expensive storage platform in house.

SolarWinds MSP Backup review by Rick B.
Rick B.
Validated Reviewer
Verified Current User
Review Source

"Excellent Defense against Ransomware"

What do you like best?

The backup service is easy to setup and yet has many configuration options.

What do you dislike?

Web management console does not have all controls under the same administrative login.

Recommendations to others considering the product

Backup is good service, for sure

What business problems are you solving with the product? What benefits have you realized?

Customer backup and recovery is the best defense against ransomware.

SolarWinds MSP Backup review by Philippe W.
Philippe W.
Validated Reviewer
Verified Current User
Review Source

"I like the product and recommend it"

What do you like best?

The interface is very simple to use and very easy even for people who just started using it.

What do you dislike?

I believe logs should be exportable to a csv or pdf format for review and auditing prupsoses.

What business problems are you solving with the product? What benefits have you realized?

Cost savings by making it super simple

SolarWinds MSP Backup review by Marian S.
Marian S.
Validated Reviewer
Review Source

"Best Managed Backup Solution"

What do you like best?

The installation of the agent is very simple and easy. The dashboard has a modern UI and delivers a good overview.

What do you dislike?

The cloud management console is a little bit outdated.

Recommendations to others considering the product

If you are an MSP, it is the best solution for managed backup. You can use the solarwinds server or build your own infrastructure, where the backups are saved.

What business problems are you solving with the product? What benefits have you realized?

Perfect Backup-Solution if you have distributed clients. No matter where a client or server is located, you can backup it.

SolarWinds MSP Backup review by Dustin C.
Dustin C.
Validated Reviewer
Verified Current User
Review Source

"Awesome Software"

What do you like best?

The interface for Backup is slick and easy to navigate.

What do you dislike?

Uploading large amounts of data to the cloud can be very time consuming.

What business problems are you solving with the product? What benefits have you realized?

SolarWinds Backup ensure peace of mind to our clients. The backups have come in handy when malware strikes.

SolarWinds MSP Backup review by Chris  H.
Chris H.
Validated Reviewer
Review Source

"6"

What do you like best?

I like the ability to remote control the user's machine. I like to be able to see the acid information what's running on the machine. Also like the format that it is put in. I also like the main view that you can see all the vices in one it's a client or if it's grouped together differently you can control that

What do you dislike?

Sometimes it gets a little sluggish. Sometimes the controls don't function.

What business problems are you solving with the product? What benefits have you realized?

Just the day-to-day backup operations.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great MSP Backup"

What do you like best?

Once it's installed and configured, it doesn't need much at all to maintain. It's been very reliable.

What do you dislike?

It is slow to get started when you want to connect to a client. There are some management aspects like being able to see the size of a selected backup not available that are annoying and could be improved.

What business problems are you solving with the product? What benefits have you realized?

It solves the problem of not having a backup or important data.The benefit is mostly just peace of mind so far.

SolarWinds MSP Backup review by Karik H.
Karik H.
Validated Reviewer
Verified Current User
Review Source

"More profit for less work"

What do you like best?

Secure cloud backup that keeps my clients safe at a good price

What do you dislike?

The inability to choose a disk when performing a bare metal recovery.

Recommendations to others considering the product

I couldn't find a better product for the money. It works great.

What business problems are you solving with the product? What benefits have you realized?

Easy DR and backup.

SolarWinds MSP Backup review by Mike C.
Mike C.
Validated Reviewer
Verified Current User
Review Source

"Best cloud backup"

What do you like best?

completely integrated into solarwinds RMM suite

What do you dislike?

random red herring failures, local backup could be more robust.

What business problems are you solving with the product? What benefits have you realized?

This is one of our core business pieces - we are a managed service provider and SW backup helps our customers

SolarWinds MSP Backup review by Alan B.
Alan B.
Validated Reviewer
Verified Current User
Review Source

"Backup that works"

What do you like best?

Its easy to use, and just works. And its all from one window.

What do you dislike?

some of the features do suck a little. The VDR is very rubbish. It constantly needs extra love to work.

What business problems are you solving with the product? What benefits have you realized?

Automated offsite backups

SolarWinds MSP Backup review by Bryan Z.
Bryan Z.
Validated Reviewer
Review Source

"SolarWinds Backup"

What do you like best?

I like the cloud feature, which is a must have for this day in age. It wasn't until I had to contact Customer Service that I felt my purchase was well worth it for me and my clients.

What do you dislike?

My least favorite option is the Archive. I still can't understand what I need to do here. That's my fault overall.

Recommendations to others considering the product

n/a

What business problems are you solving with the product? What benefits have you realized?

The benefit is having my backup on the cloud, easy to restore.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"MSP Backup"

What do you like best?

The backup is web GUI based and easy to use.

What do you dislike?

I came across this last month. Unfortunately, you cannot do a restore while a backup is currently running. Even though you wanna restore a backup from a month ago. Not sure if other backup software has this feature.

Recommendations to others considering the product

If you would like a GUI friendly and easy to use interface I recommend .

What business problems are you solving with the product? What benefits have you realized?

Quick and easy restore of user data files.

SolarWinds MSP Backup review by Dennis H.
Dennis H.
Validated Reviewer
Review Source

"Great product"

What do you like best?

It's a easy to use program. After installation you'll select what you want to backup and when and you're done. Also the options to restore are great. I can test it whenever I like.

What do you dislike?

No possibility to backup and restore an image

Recommendations to others considering the product

If you want a safe, solid and secure backup, this is what you need

What business problems are you solving with the product? What benefits have you realized?

I've saved a lot of my customers from going broke, by easily restoring their data.

Solarwinds Backup review by Craig K.
Craig K.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Take care of your customer - Ger back your life"

What do you like best?

By utilizing rgw Solarwinds RMM products we have been able to automate and eliminate many unneeded trips to support and fix a customer issue,

What do you dislike?

It is a good problem to have as new services and updates are sometimes hard to keep up.

What business problems are you solving with the product? What benefits have you realized?

One pane of glass to provide the services my customers need and secure their business for future growth.

SolarWinds MSP Backup review by Jon K.
Jon K.
Validated Reviewer
Verified Current User
Review Source

"MSP Backup Option"

What do you like best?

Once configured usually just works. Like that can select file, sql, etc with just a quick click.

What do you dislike?

Cost-per-GB can make large cost with large datasets.

What business problems are you solving with the product? What benefits have you realized?

Backing up servers and workstations.

SolarWinds MSP Backup review by Mauro F.
Mauro F.
Validated Reviewer
Review Source

"Backup in cloud adatto a tutte le esigenze"

What do you like best?

La gestione centralizzata tramite console sul web è sicuramente un plus.

Il prodotto è stabile ed efficiente, i backup inviati nel cloud vengono compressi e crittografati in modo da ottimizzare la banda ed accrescere la sicurezza del dato.

What do you dislike?

Non trovo aspetti negativi, il software non presenta problemi in fase di installazione e gestione

What business problems are you solving with the product? What benefits have you realized?

Offrire una soluzione valida, dai costi non esorbitanti e facilmente gestibile dal reparto IT.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"My experience with SolarWinds backup"

What do you like best?

We use it from the begining of that tool and we are very satisfied.

This is the the most efficient and fastest backup tool that we tried.

What do you dislike?

Mmmmm... nothing. We are very satisfied with this tool

What business problems are you solving with the product? What benefits have you realized?

We use it every day to restore all kind of data, to restore entire computers and servers, etc. Te best this is the feeling that the backups are completly right

SolarWinds MSP Backup review by Andreas K.
Andreas K.
Validated Reviewer
Verified Current User
Review Source

"MSP Backup Review"

What do you like best?

The dashboard is well designed and easy to use.

What do you dislike?

the transmit speeds are really slow from time to time.

What business problems are you solving with the product? What benefits have you realized?

providing our customers with a easy to set-up managed backup solution

SolarWinds MSP Backup review by Eric R.
Eric R.
Validated Reviewer
Review Source

"Flawless Remote Support"

What do you like best?

The easy of use with connecting with our monthly customer and the constant monitoring of the system.

What do you dislike?

I really can't say I don't like the app but I think is has so much more that I am not using nor do I have the time to learn.

What business problems are you solving with the product? What benefits have you realized?

Currently we are not using the backup, but will are in the process of moving to the back-up program.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Review Source

"Used it for about 2 years before moving away"

What do you like best?

Simple to use, easy set up , configuration, quick to get a support rep when needed. As far as restoring files, works great.

What do you dislike?

When it came to DR and I had a client down because of a hardware failure, being told the backup jobs for the last week are corrupt so you will end up losing some data. Restoring Windows desktops pretty much the same thing. Its easier to rebuild Windows, then restore data rather than restore the full backup within a reasonable amount of time.

What business problems are you solving with the product? What benefits have you realized?

We moved away from this solution in the end because a lack of faith in the product.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great, Simple Backup Solution"

What do you like best?

I like how simple the UI is, it is highly intuitive and easily understandable. I am very happy with the Backup service.

What do you dislike?

Once in a hundred backup passes I'll get an error for no file system. Besides that its pretty flawless.

What business problems are you solving with the product? What benefits have you realized?

I like how it allows me to work on other things and not having to worry about if the backup is running or not.

SolarWinds MSP Backup review by Tracy M.
Tracy M.
Validated Reviewer
Review Source

"Reviewing back up services"

What do you like best?

It's reasonably priced and rather hassle free

What do you dislike?

It does not work as well as our other solution (Replibit) which we use for our customers who have managed services. We use Solar Winds as an a la carte service for T&M customers.

What business problems are you solving with the product? What benefits have you realized?

Back up of data and recovering data. Fortunately we have not had to use it much so the benefits are yet to be seen

SolarWinds MSP Backup review by Matthew D.
Matthew D.
Validated Reviewer
Review Source

"Cloud backup made easy"

What do you like best?

Ease of use when setting up a new client's backup schedule

What do you dislike?

Making changes to client profiles isn't the most user-friendly

Recommendations to others considering the product

Create a trial and try it for yourself. It will change the way you think about cloud backup.

What business problems are you solving with the product? What benefits have you realized?

Cloud backup and onsite backup is completed at the same time, making the need for expensive backup software onsite fall away, thus saving the client money

SolarWinds MSP Backup review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"works well"

What do you like best?

I like that the you offer unlimited backup.

What do you dislike?

service can take up a lot of memory and slow server performance

Recommendations to others considering the product

We need to be able to make sure that syncing with the local speed vault doesn't just start happening. It can crush internet connections. Also, why is the local speed vault syncing downwards instead of upwards? doesn't make sense to us. Also, there needs to be some sort of limitation on how much memory the backufp service uses. We have had MANY issues where the backupfp service eats resources making the host machine unusable.

What business problems are you solving with the product? What benefits have you realized?

allows for massive amounts of data backup

SolarWinds MSP Backup review by Angel T.
Angel T.
Validated Reviewer
Review Source

"Awesome product with huge potential"

What do you like best?

This product have been critical for our business development strategy. It's support for virtual disaster recovery environment and the virtual standby its awesome to provide a higher grade business continuity.

What do you dislike?

The recovery console could use a revamp and a more graphical interface

Recommendations to others considering the product

Try every feature embbeded. Take your time into knowing the product

What business problems are you solving with the product? What benefits have you realized?

Business continuity, and backup that drives you for cloud retention

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Review Source

"Works great"

What do you like best?

The simplicity to use. It's built right into the rest of the dashboard, so it doesn't require another set of logins to remember and is easy to keep track of while maintaining the rest of your systems.

What do you dislike?

Sometimes it moves a little slow on the web interface, this isn't huge deal or the end of the world. However this may be more so due to the speed of using the dashboard.

What business problems are you solving with the product? What benefits have you realized?

We are giving customers piece of mind for backing up their data to the cloud, where it is accessible from where ever, for if something were to go wrong.

SolarWinds MSP Backup review by Consultant
Consultant
Validated Reviewer
Review Source

"Reliable easy to use cloud backup"

What do you like best?

We use Solar Winds cloud backup for several of our clients and really like the ease of setup and configuration. It is very reliable and when we have had to retire data it’s comforting knowing it is a few clicks away and easy to restore.

What do you dislike?

When restoring it wasn’t as intuitive as we hoped to choose the location to restore too. The first few times instead of restoring to the desktop it recreated the whole folder structure of the backup.

What business problems are you solving with the product? What benefits have you realized?

The need for our clients to have an affordable offsite backup solution for business continuity and disaster recovery.

Solarwinds Backup review by richard b.
richard b.
Validated Reviewer
Review Source

"MSP Backup repeatedly just works"

What do you like best?

We've called on Solarwinds MSP Backup repeatedly over the years to save the day, it has never failed us.

What do you dislike?

We currently use the bundled solution with our RMM and that tie in creates simplicity but also risk in user removal.

What business problems are you solving with the product? What benefits have you realized?

Simply protecting systems as long as they are connected to a network.

SolarWinds MSP Backup review by Kelly K.
Kelly K.
Validated Reviewer
Review Source

"Best MSP product"

What do you like best?

Backup management is the best backup product that is offered by solar winds. It’s a cloud based product that’s very easy to install and use

What do you dislike?

At times we were having backups not complete and were unsure why - more info like speeds of upload would help

What business problems are you solving with the product? What benefits have you realized?

We were able to restore files with ease. We have true BDR

SolarWinds MSP Backup review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Backup - the last line of defence"

What do you like best?

All customers organised in one control panel. At a glance I know things are great! Overcomes the problems of not changing the backup drive or not having access to the backup drive during an event.

What do you dislike?

Thus far I have not found anything to dislike.

Recommendations to others considering the product

try it

What business problems are you solving with the product? What benefits have you realized?

Reduced reliance on human intervention.

Safe from Ransomware that encrypts all drives.

SolarWinds Backup review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"A fine software"

What do you like best?

SolarWinds backup does what it promises and tells you when it fails.

What do you dislike?

Very occasionally, the software will thrash a hard drive until the server is rebooted and the backup job manually stopped.

What business problems are you solving with the product? What benefits have you realized?

Some downtime due to the above problem. Benefits: able to sell secure, encrypted cloud backup, which is a plus for many clients.

SolarWinds MSP Backup review by Bill M.
Bill M.
Validated Reviewer
Review Source

"SolarWinds Backup fits a distinct need for us"

What do you like best?

Does not require an appliance, will still function on Windows XP

What do you dislike?

Integration with N-able is weak and limited in functionality

What business problems are you solving with the product? What benefits have you realized?

SolarWinds Backup fills a gap between file and folder backup solutions and large, BDR appliance based solutions. It gives us the ability to back up single workstations or servers without requiring additional infrastructure.

SolarWinds MSP Backup review by Scott G.
Scott G.
Validated Reviewer
Review Source

"Solar winds backup"

What do you like best?

the interface is extremely easy to use.

the customer support team is always helpful

What do you dislike?

sometimes it is extremely slow to back up a file and will sit there not giving us an accurate ETA

What business problems are you solving with the product? What benefits have you realized?

backup

disaster recovery

we realized how easy it is to deploy and start offering backup services to our customers

SolarWinds MSP Backup review by Administrator in Computer Networking
Administrator in Computer Networking
Validated Reviewer
Review Source

"Great Product!"

What do you like best?

Reliability and great support are biggest advantage. Competitive pricing is the icing on top.

What do you dislike?

We have had small issues with local backup copies becoming synchronized but support is available to help and this issue may be already resolved.

Recommendations to others considering the product

This product is especially great as a part of the additional suite of products that we use from Solar Winds.

What business problems are you solving with the product? What benefits have you realized?

Solar Winds Backup is a very competitively priced Backup product that allows us to standardize our backup product across all systems including Virtual. It allows both local and online backup configurations and provides all of the features!

SolarWinds MSP Backup review by Tobias M.
Tobias M.
Validated Reviewer
Review Source

"Continuous improvement "

What do you like best?

Since I started 2y ago this backup software has only improved, allt you need under one roof. Easy to use.

What do you dislike?

The admin web interface is sometime slow. When you get an error message you don't have a clue because you only get a code

Recommendations to others considering the product

Do an extensive demo run

What business problems are you solving with the product? What benefits have you realized?

DR and bmr,

SolarWinds MSP Backup review by Dan R.
Dan R.
Validated Reviewer
Review Source

"Excellent"

What do you like best?

The Solarwinds backup makes backups both to onsite and offsite storage simultaneously. The backup compression and encryption ensures safe and small(ish) backups.

What do you dislike?

Restores from the cloud storage can take a while, but this is to be expected.

What business problems are you solving with the product? What benefits have you realized?

We can backup multiple workstations/servers into one central repository and easily restore granular files.

SolarWinds MSP Backup review by Hunter B.
Hunter B.
Validated Reviewer
Review Source

"Great Backups"

What do you like best?

I enjoy that solar winds does not eat bandwidth like other backups do. It was easy to set up and easy to maintain. I have no complaints about Solarwinds

What do you dislike?

There is nothing that I dislike about Solarwinds.

What business problems are you solving with the product? What benefits have you realized?

I am solving the issues that we had with not having proper backups.

SolarWinds MSP Backup review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Review Source

"Backup that just WORKS."

What do you like best?

Being able to manage multiple backups at once, also the new reporting by email. Now I get 1 email for only fail backups for the ones I manage. Rapid Recovery from files to a full server!

What do you dislike?

When a customer that has a slow connection and the local vault has issue's syncing correctly. Also when launching the backup client remotely it has issues at the time.

Recommendations to others considering the product

Is a great product, have saved my lifetime work many times. Especially customers are happy with the rapid recovery.

What business problems are you solving with the product? What benefits have you realized?

RAMSOMWARE! and user mistake!.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Cloud managed easy backups"

What do you like best?

Quick, granular, multi-platform restores. Multiple options for backup targets. Easy management.

What do you dislike?

Occasional issues where the only solution is either to reinstall the program, or re-image the computer and reinstall.

Recommendations to others considering the product

None really, just need to try it

What business problems are you solving with the product? What benefits have you realized?

Providing a simple to use and manage backup platform with fixed fees to clients.

SolarWinds MSP Backup review by Steven T.
Steven T.
Validated Reviewer
Review Source

"Very convenient backup option"

What do you like best?

The convenience is the best feature. If you already have SolarWinds MSP products, it takes a mouse click to enable the feature. The price is also competitive.

What do you dislike?

There isn't much to complain about. Lower costs would be nice but we have been able to sell it at a profit.

What business problems are you solving with the product? What benefits have you realized?

Full image backups of critical computers.

SolarWinds MSP Backup review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Good backup software!"

What do you like best?

I love the painless back up solution that just runs in the background without user intervention.

What do you dislike?

Larger data sets seem to have issues pushing to cloud.

Don't like the flaw if you lose a speed vault and aren't aware.

Recommendations to others considering the product

n/a

What business problems are you solving with the product? What benefits have you realized?

Stopping randomsomware and other data loss concerns.

SolarWinds MSP Backup review by Jesse L.
Jesse L.
Validated Reviewer
Review Source

"Best cloud managed backup solution"

What do you like best?

Ease of management and price to functionality

What do you dislike?

Limited options for hyper-v types, management interface a bit clunky

What business problems are you solving with the product? What benefits have you realized?

Low-cost backup solution targeted at SMB clients who do not have the budget for a continuity solution. Gives peace of mind to upper management and ease of administration to technicians.

SolarWinds MSP Backup review by Consultant
Consultant
Validated Reviewer
Review Source

"Simple and seamless offsite backup with great notification and logging"

What do you like best?

the simplicity of the entire interface, it's very streamlined and intuitive.

What do you dislike?

To be perfectly honest, I haven't found a feature that would be something I would label as a dislike.

Recommendations to others considering the product

Hard to beat with the simplicity of use and it just plain works!

What business problems are you solving with the product? What benefits have you realized?

outdated software that clients can't get backups for any longer from that vendor, we're able to give them depth on their backup strategy and peace of mind with it being local on the speed vault and offsite with the SolarWinds backup

SolarWinds MSP Backup review by Jamie H.
Jamie H.
Validated Reviewer
Review Source

"Very robust platform"

What do you like best?

Ease of use. You simply select what you want to backup, select the retention period and start it up. We regularly test backups for accuracy

What do you dislike?

No integration with other RMM platforms like ConnectWise Automate

Recommendations to others considering the product

Make sure to test regi

What business problems are you solving with the product? What benefits have you realized?

Full BDR. Bare metal restore is fantastic

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Review Source

"Nice and Simple"

What do you like best?

Its a very straight foward backup system that is most suitable for small companies, it has a nice interface and has good intergration with N-Central which facilitates for monitoring

What do you dislike?

As its very simple this reduces the only suitable for small companies... therefore is somehow limited.

What business problems are you solving with the product? What benefits have you realized?

we use it as a solution for a company who we do not provide direct support , it was just provided as a solution therefore is the benefits for us its that is easy to use and manageable

SolarWinds MSP Backup review by Dan E.
Dan E.
Validated Reviewer
Review Source

"Solarwinds Backup Review"

What do you like best?

Solarwinds Backup allows us to restore riextly to a VM from local or cloud storage.

What do you dislike?

Nothing. No complaints. I have absolutely nothing to complain about this product.

What business problems are you solving with the product? What benefits have you realized?

Solarwinds Backup provided dependable, fast backup and recovery of critical systems with a minimum of additional licensing fees.

SolarWinds MSP Backup review by Paz T.
Paz T.
Validated Reviewer
Review Source

"Solid Solution for Niche Problems"

What do you like best?

It's ability to back up a disparate set of resources.

What do you dislike?

Somewhat slow to directly connect to a system.

Recommendations to others considering the product

Seeding data may be difficult,

What business problems are you solving with the product? What benefits have you realized?

Fills a gap in current backup solutions, competing directly with Datto for smaller, single host environments.

SolarWinds MSP Backup review by Robert B.
Robert B.
Validated Reviewer
Review Source

"short and sweet"

What do you like best?

everything is laid out in a neat and very orderly process

What do you dislike?

Considering all things, nothing sticks out at the moment.

Recommendations to others considering the product

Fast, great features and very easy to administer.

What business problems are you solving with the product? What benefits have you realized?

security knowing my backups are working. Saved some time from using our old backup system.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Review Source

"Single Solution"

What do you like best?

Being the Director of Sales of our organization, my primary responsibility is the experience of the client. Our organizations ability to provide a better, more full service product offering which includes the MSP backup solution, gives our technicians and clients a better overall expeerience.

What do you dislike?

As of today, my only area of issue is the licensing model of per PC / Per server / VM.

What business problems are you solving with the product? What benefits have you realized?

We have solved the issue of a proper workstation backup.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Review Source

"Effective system!"

What do you like best?

The in file delta technology used is very efficient. Once the first initial backup is done, backups from then on are only done to new or changed files. This keeps the load on the isp and computer low.

What do you dislike?

I enjoy this backup system, the only issue is not having the ability to grab files from the GUI on other devices.

Recommendations to others considering the product

Everything needed plus great extra features.

What business problems are you solving with the product? What benefits have you realized?

Disaster recovery is huge and this is a great for that type of protection.

SolarWinds MSP Backup review by Consultant
Consultant
Validated Reviewer
Review Source

"Great Product, easy to use"

What do you like best?

Convenience with the use of the RMM tool. I like having it all in one place and not needing another tool.

What do you dislike?

The lack of testing or the ability to visualize a bare-metal backup to make sure it is a good backup. I wish it had more tools like the stand alone version.

Recommendations to others considering the product

I would give it a try, they make it easy to use.

What business problems are you solving with the product? What benefits have you realized?

A backup allows a way to avoid having to pay a ransomware attack.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Solarwinds is a good backup system"

What do you like best?

The fact that it keep a lot of days of data behind

What do you dislike?

Frequently need to manually start the service after a Windows reboot

What business problems are you solving with the product? What benefits have you realized?

Realize that in a case of a crash we are able to restore the data quckly

SolarWinds MSP Backup review by Gary N.
Gary N.
Validated Reviewer
Review Source

"Best backup on the market"

What do you like best?

Easy to configure and setup, easy to restore - it just works....

What do you dislike?

At the moment, I can't think of anything

What business problems are you solving with the product? What benefits have you realized?

Solving reliability issues with tape drives, usb drives etc. We now don't have to depend on user interaction.

SolarWinds MSP Backup review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"Best backup software"

What do you like best?

The backup software is very fast and reliable. It works and data accumulation is perfect when the full backup runs

What do you dislike?

There are nothing at the moment that I dislike about the software

Recommendations to others considering the product

yes

What business problems are you solving with the product? What benefits have you realized?

Off site backup for clients

SolarWinds MSP Backup review by Justin M.
Justin M.
Validated Reviewer
Review Source

"SolarWinds Backup"

What do you like best?

I like the dashboard and how easy it is to determine if a machine performed a backup.

What do you dislike?

The installation is somewhat cumbersome.

What business problems are you solving with the product? What benefits have you realized?

Deleted files are the biggest complaint we receive. Those files are easily retrievable from the backup.

SolarWinds MSP Backup review by Administrator
Administrator
Validated Reviewer
Review Source

"MSP Focused backup"

What do you like best?

I appreciate that it allows us to backup multiple clients into a single pane of glass. I also appreciate that there is no need for a dedicated server onsite.

What do you dislike?

It's frustrating that hosting it on our own hardware still invokes a per Gb fee.

Recommendations to others considering the product

No dedicated server required onsite.

What business problems are you solving with the product? What benefits have you realized?

It makes backup very easy for our smaller clients where traditional BDR systems that require a dedicated appliance or server involve too much capital expense.

Solarwinds Backup review by Doug M.
Doug M.
Validated Reviewer
Review Source

"Backup works grreat"

What do you like best?

The produce it simple and easy to use. Portal provides useful information. Clients are delighted.

What do you dislike?

There is nothing wrong with this product. Works great. Nothing

What business problems are you solving with the product? What benefits have you realized?

Regular automated backups and easy recovery.

SolarWinds MSP Backup review by Roman H.
Roman H.
Validated Reviewer
Review Source

"Great experience overall "

What do you like best?

I like how comprehensive the backup software is.

What do you dislike?

I would like for the online console to be a little better.

Recommendations to others considering the product

Try it

What business problems are you solving with the product? What benefits have you realized?

Over piece of mind is the main thing. Also hippa issues have been resolved

SolarWinds MSP Backup review by Cameron W.
Cameron W.
Validated Reviewer
Review Source

"Great Technical Support"

What do you like best?

Fantastic Tech Support Team that is able to resolved our tickets in a timely manner.

What do you dislike?

A current concern of ours is the Buggy LSV that requires restoration from the cloud on certain occasions.

What business problems are you solving with the product? What benefits have you realized?

Virtual Disaster Recovery

SolarWinds MSP Backup review by Raphael F.
Raphael F.
Validated Reviewer
Review Source

"The adequate cloud backup for msps"

What do you like best?

Easy to setup and implement

Virtual machine recobery

High level Encryption

What do you dislike?

No native agent for qnap or synology nas

No Granular restore for ms exchange

What business problems are you solving with the product? What benefits have you realized?

Data recovery with unlimited archive

Fast recovery on single item

SolarWinds MSP Backup review by Consultant in Computer Networking
Consultant in Computer Networking
Validated Reviewer
Review Source

"SolarWinds Backup makes it too easy..."

What do you like best?

Comprehensive backup solution for SMBs and Enterprises alike, with great coverage, protections, easy to manage dashboard and nearly foolproof restores.

What do you dislike?

Haven't found it yet! But I'll keep looking

What business problems are you solving with the product? What benefits have you realized?

As an MSP IT Solutions provider, working with SolarWinds Backup through their MSP program helps us to provide all-in-one platform solutions that we can easily manage, monitor and scale for our clients needs while also providing us with the security levels we need.

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