What do you like best?
I'm able to get into user's PCs with no issue, it blacks out their screen so they know they're being monitored and i'm able to remotely control the machines to resolve the issue, never had I a program so easy to use that I could work remotely, it's awesome!
What do you dislike?
Registration was a problem, it seemed like there was too many hoops to get through to register the program, once done it was fine, but on more than one occasion it's caused me to walk away from my PC in frustration.
Recommendations to others considering the product
Try it, you won't go back to any other remote desktop problem I tell you!
What business problems are you solving with the product? What benefits have you realized?
Remote Control of PCs in my Job function is key, and this is a great piece of software to be able to do that, the benefits have been so much that users across the globe can get help like I was sitting next to them!