What do you like best?
It is truly a "single pane of glass". It is feature rich without 'nickel and diming' you to death. It allows White Label Branding. Remote Administration has great functionality and is easy to take in a quick glance. Support is stellar, they provide most everything you need to rollout successfully and response time on inquiries is within a day or two for general issues and instantly for an emergency.
What do you dislike?
Still some minor bugs with Macs and laptops are a bit quirky. Would love to see the integrated version with NCentral get up to speed. Would like a bit more control over the acceleration, for larger file sets. The online Help could use some fleshing out, as it is tough to find specific errors and solutions in the Knowledge Base.
Recommendations to others considering the product
I would definitely recommend to anyone who is looking to bring their backup process under one umbrella and have a feature rich, cost smart, end to end backup system
What business problems are you solving with the product? What benefits have you realized?
It has saved me so much time and frustration and ultimately saved us a lot of money, by streamlining backups, it allows us room to offer more features to our customers at competitive prices and it gives us the peace of mind that we have our customers covered, in case of emergency.