SolarWinds MSP Backup

SolarWinds MSP Backup

(134)
4.3 out of 5 stars

SolarWinds MSP Backup is the fastest solution for managed service providers who need to restore clients' business continuity. Recover all data after any disaster.

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Showing 135 SolarWinds MSP Backup reviews
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SolarWinds MSP Backup review by <span>Shane P.</span>
Shane P.
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Easy to install and manage, backups just work!

What do you like best?

Having the ability to brand the client is nice and it was easy to do. The program installation is straight forward and uncomplicated. Once running it does not put a drain on system resources. After the initial backup subsequent backups are quick.

What do you dislike?

I dislike that you are unable to have multiple backup sets. I would also like to see the ability choose what data I want stored in the local speed vault vs online.

Recommendations to others considering the product

If you want a full cloud backup solution this is a good choice. It's not the cheapest solution but has been very reliable in my experience with it. It has a good feature set and different restore options. The product has continued to evolve through continued development. Updates are pushed out regularly and very seldom do we have issues with an update. It has a simple restore process from the machine that is running the backup. Users are able to do it themselves with little training.

Preforming a full restore in a DR scenario is not as simple and can be a challenge if you don't have good records of the installation specifics. I would like to see more flexibility with backup locations and the ability to create different backup sets that can run on different schedules.

What business problems are you solving with the product? What benefits have you realized?

We are able to provide a robust and reliable backup solution to our clients. For the times that our clients have needed data restored, it has worked quickly and reliably.

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SolarWinds MSP Backup review by <span>Chris L.</span>
Chris L.
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SolarWinds MSP Backup is a Simple and Effective Tool for many SMB's

What do you like best?

The product is easy to learn and easy to deploy. This product has very little options for a good reason. It does what it is deigned to do and they have kept it simple for a reason.

What do you dislike?

The reporting could use some work. If you have a client who has some serious audit controls in place, you may find yourself creating the report versus depending on the system do that piece for you. If you are just a service provider who has minimal reporting requirements, this should fit the bill.

Recommendations to others considering the product

Just know your clients' requirements. If it is simple effective data backup, then this has you covered. If your client has databases, multiple sites and more complex business continuity needs, you really need to determine if this is going to be a solution in whole, in part or not at all.

What business problems are you solving with the product? What benefits have you realized?

It solves the straightforward data backup problem where you need data to be backed off-site without a lot of complexity. the lack of options and choices actually makes it easier to learn, quicker to implement and simpler to explain to the client. It allows us to know that we have great backups and be able to ficus on more business-impacting efforts.

What Backup solution do you use?

Thanks for letting us know!
SolarWinds MSP Backup review by <span>Paul C.</span>
Paul C.
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Solid backup program

What do you like best?

I"m a long time user of the product so I've seen a lot of changes and improvements over the last five years. The bare metal restore functionality and the ability to run a virtual machine locally and in the cloud has done a lot to plug holes in the offering.

What do you dislike?

Pricing. While the per gb rate is avg for those products still pricing that way the pricing is way off compared to what is now common with bcdr appliance options. The per-device pricing for the MSP integrated product helps with smaller customers so if you have a bunch of small data set customers this is a good option but still doesn't work if you are trying to backup enterprise customers.

What business problems are you solving with the product? What benefits have you realized?

This product can backup nearly anything and with a little SMB manipulation is a solid choice for unix data-only archives. Combine it with VM and a cloud platform and you can spin up a virtual machine of a dead host in minutes.

SolarWinds MSP Backup review by <span>Joanna F.</span>
Joanna F.
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Logical, easy, and robust backups

What do you like best?

Monitoring the backups through the online portal. Problems are easy to identify and manage. Launching the backup client directly via the portal is the best feature, allowing instant access to the backup sets and settings. When needed, MSP support is a chat window away. The techs are efficient and will help you resolve any concerns you have.

What do you dislike?

My only complaint would be with the notification emails. They are not configurable and come out regardless of whether a backup set completed or is still running.

Recommendations to others considering the product

It is an excellent mid-range backup solution. Beneficial for small to medium businesses. Capable and very versatile. Local and offsite backups are a breeze - just make sure you have ample bandwidth for larger sets (1 Tb or more)

What business problems are you solving with the product? What benefits have you realized?

Management and monitoring of backups for multiple clients. In one easy location and with an easy-to-read console, it allows us to give our clients peace of mind that their backups are under a watchful eye.

SolarWinds MSP Backup review by <span>Rick R.</span>
Rick R.
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Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Cloud backups your workstations can afford

What do you like best?

A solid product that a MSP can offer to clients when trying to backup laptops that rarely stay in the office. Best part is the user needn't be bothered with trying to remember to do anything. It's all controlled and monitored by the MSP. The backup can be restored in "bare-metal" mode also. This isn't a "data only" backup.

What do you dislike?

The scheduling is a little clunky. It would be much nicer if the backup could be "continuous" anytime it's connected to the Internet (similar to Carbonite)

Recommendations to others considering the product

It was important we have a backup with which we could perform a bare-metal restore to dis-similar hardware, not just a data-only backup.

What business problems are you solving with the product? What benefits have you realized?

Client needed a backup model which would backup the entire device (not data only) which the end user wouldn't need to initiate on their own. The MSP could control & monitor for missed or failed backups. All while still be affordable.

SolarWinds MSP Backup review by <span>Cristy V.</span>
Cristy V.
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SolarWinds Backup has Been a Lifesaver

What do you like best?

It is truly a "single pane of glass". It is feature rich without 'nickel and diming' you to death. It allows White Label Branding. Remote Administration has great functionality and is easy to take in a quick glance. Support is stellar, they provide most everything you need to rollout successfully and response time on inquiries is within a day or two for general issues and instantly for an emergency.

What do you dislike?

Still some minor bugs with Macs and laptops are a bit quirky. Would love to see the integrated version with NCentral get up to speed. Would like a bit more control over the acceleration, for larger file sets. The online Help could use some fleshing out, as it is tough to find specific errors and solutions in the Knowledge Base.

Recommendations to others considering the product

I would definitely recommend to anyone who is looking to bring their backup process under one umbrella and have a feature rich, cost smart, end to end backup system

What business problems are you solving with the product? What benefits have you realized?

It has saved me so much time and frustration and ultimately saved us a lot of money, by streamlining backups, it allows us room to offer more features to our customers at competitive prices and it gives us the peace of mind that we have our customers covered, in case of emergency.

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