Patch Management: Ease of deploying agents; patch management relatively simple.
Monitoring: Day to day monitoring seems to be relatively easy.
Remote restart: works well enough
Remote command prompt is very handy
Tech Support: Tech Support response time since Solarwinds purchased company. It can take a day for tech support to reply and then I become NOT available.
Remote Support: The remote control (MSP Anywhere) program is definitely not Teamviewer. It makes the graphics very blurry and requires too many adjustments.
Remote Add/Remove: we need feature to remotely uninstall software without a remote control session. This would help us and reduce our remote time.
Script Failures: it would be easier to use if the portal made it easier to troubleshoot why a script failed.
Feature forum: my requests keep being removed from the forum since Solarwinds MSP took company over. Features we need and/or have problems with are specifically provided there. It was great when GFI was actually listening to their users and producing features we WANT and NEED. This form of crowd sourcing is a key, actually has been a key very important feature. Because my requests we closed out, I not longer follow the forum and no longer suggest anything. I am not going to waste my time because I am not getting hear.