SolarWinds MSP Remote Monitoring & Management

SolarWinds MSP Remote Monitoring & Management

(42)
4.0 out of 5 stars

Powerful, flexible, and scalable remote monitoring and management tool for IT service providers and MSPs, available through either cloud or on-premises delivery. SolarWinds Remote Monitoring & Management empowers you to manage, monitor and secure your network from within a unified web-based console. This RMM offers a comprehensive suite of best-in-class security services delivered as part of a single integrated platform.

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Showing 42 SolarWinds MSP Remote Monitoring & Management reviews
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SolarWinds MSP Remote Monitoring & Management review by <span>Rabecca A.</span>
Rabecca A.
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Great all in one dashboard for monitoring and maintaining client systems

What do you like best?

I like being able to see what errors are on they system, then remote directly in and address the issues.

What do you dislike?

There are some issues with incorrect feedback, but it is easy enough to verify true issues right from the dashboard without wasting a lot of time.

Recommendations to others considering the product

I work for a small business who manages and maintains multiple sites/clients computers with this application. It is extremely helpful and allows us to alert our clients to issues before the issue causes catastrophic loss. We are able to monitor patches, disk drive space, backups, disk health, and AV status, just to name a few of the highlights.

What business problems are you solving with the product? What benefits have you realized?

We have been able to identify issues with disks before they fail completely. We have also been able to ensure that important Microsoft updates are being installed and not leaving the systems vulnerable. We routinely use this to monitor disk drive space for backups and ensure that we have the most up to date images and file backups for our clients.

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SolarWinds MSP Remote Monitoring & Management review by <span>Massimo R.</span>
Massimo R.
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Verified Current User
Organic
Reviewed On

Cloud remote management

What do you like best?

This solution allow you to check asset, to control vital value, to manage activity, and to maintain your infrastructure compliant. Server, desktops, network and mobile devices can be managed by MSP RMM. A wide number of reports are available for Executive and for Engineer.

What do you dislike?

Reports: Wide numbers of reports but there is not a dedicated or specific report for antivirus activity or Webfilter.

Agents: Agents are for Windows systems or Apple systems. No Linux systems agents are available.

Recommendations to others considering the product

If you are searching a valid solution to monitor state of your infrastructure and to control his activity this is the right solution for you. Protection against virus it's very light and user it's not allow to disabled it. Web protection allow you to define a secure category of destination web sites. Every months can be produced report for Executive and for IT operation (more detailed). Every abnormal situations are warned by e-mail to customers or to MSP company that it's designed to provides service.

What business problems are you solving with the product? What benefits have you realized?

We resolved more problem to out customer using Solarwinds MSP services:

1. Monitor of vital information of customers systems (Server and Desktop);

2. Check and upgrade of OS and Applications patch;

3. Enterprise Antivirus;

4. Web protection (web filter);

5. Reporting for PCI and GDPR compliance.

What Enterprise IT Management Suites solution do you use?

Thanks for letting us know!
SolarWinds MSP Remote Monitoring & Management review by <span>Andre L.</span>
Andre L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Review of SolarWindws MSP

What do you like best?

Patch Management: Ease of deploying agents; patch management relatively simple.

Monitoring: Day to day monitoring seems to be relatively easy.

Remote restart: works well enough

Remote command prompt is very handy

What do you dislike?

Tech Support: Tech Support response time since Solarwinds purchased company. It can take a day for tech support to reply and then I become NOT available.

Remote Support: The remote control (MSP Anywhere) program is definitely not Teamviewer. It makes the graphics very blurry and requires too many adjustments.

Remote Add/Remove: we need feature to remotely uninstall software without a remote control session. This would help us and reduce our remote time.

Script Failures: it would be easier to use if the portal made it easier to troubleshoot why a script failed.

Feature forum: my requests keep being removed from the forum since Solarwinds MSP took company over. Features we need and/or have problems with are specifically provided there. It was great when GFI was actually listening to their users and producing features we WANT and NEED. This form of crowd sourcing is a key, actually has been a key very important feature. Because my requests we closed out, I not longer follow the forum and no longer suggest anything. I am not going to waste my time because I am not getting hear.

Recommendations to others considering the product

Better integration with existing software and more checks for existing backup providers. Allowing use of existing Teamviewer license with my service.

What business problems are you solving with the product? What benefits have you realized?

Patch management, maintenance and help desk

SolarWinds MSP Remote Monitoring & Management review by <span>Leola S.</span>
Leola S.
Validated Reviewer
Verified Current User
Referral to G2 Crowd from another user
Reviewed On

good, a like

What do you like best?

IT service management platform that helps you grow your business and provide outstanding service that earns you loyal customers. And you can get started in minutes.

Comienza a correr en minutos con una plataforma potente y flexible que requiere una configuración mínima

What do you dislike?

In my opinion it is very good, it is easy to install and configure, it has a good technician. every time it helps, it was easy to communicate.

therefore I have no complaints about it, excellent platform.

Recommendations to others considering the product

Management (MSP RMM) empowers you to manage, monitor and secure your network from within a unified web-based console,

What business problems are you solving with the product? What benefits have you realized?

makes it easy to quickly detect, diagnose and resolve performance issues including route and multicast issues and delivers real-time views, reports, charts and dashboards that enable you to visually track network performance at a glance. Plus, using dynamic network topology maps and automated network discovery, you can deploy and keep up with your evolving network without breaking a sweat

SolarWinds MSP Remote Monitoring & Management review by <span>Jerome K.</span>
Jerome K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great Product for my Consulting Business

What do you like best?

I loved the on boarding that was provided by the company before I started using their product. Since they grow if I am successful, having someone assist me with getting everything set up properly was a great experience.

What do you dislike?

The macOS support is there but is currently not integrated into the main dashboard (Also, enrollment has to be performed manually in all Mac shop). Solarwinds is currently working on it and I can't wait to see the improved integration.

Recommendations to others considering the product

Take advantage of the on boarding process...it is a great experience and the Solarwinds folks are very helpful!

What business problems are you solving with the product? What benefits have you realized?

Ever since I have started to use this product, it has been much easier to manage my client's computers remotely versus having to consistently go out onsite to take care of common tasks. The more time I have, the easier it is to spend time with more customers.

SolarWinds MSP Remote Monitoring & Management review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Basic Features are Strong / Integration with 3rd Party Solutions is Terrible

What do you like best?

Automation through this product is outstanding. The ability to build automation that asks for input in the web console before executing is astounding. The ability to build custom monitors using PowerShell or SNMP is very powerful.

We're able to create custom filters based on nearly any metric and either push third party solutions or define monitoring specific to the device. For example- we built a customer Hyper-V Replication monitor to ensure Hyper-V Replication is current and healthy. We defined a filter (group) for any server with the Hyper-V role installed. We then defined a service template with the pertinent logs / replication / etc. monitoring defined. A rule ties everything together such that every server we deploy with the Hyper-V role installed is automatically monitored for the specific metrics and events we want to see.

What do you dislike?

Integration with third party tools (especially AV Defender) is terrible. Support is lukewarm on the best of days unless you get management involved and even then...you're likely to leave unsatisfied. Management doesn't want to tell the technical people their answers don't make sense and the technical people are happy to take advantage of that weakness in management.

The system provides a lot of flexibility, but be prepared to be told that taking advantage of that flexibility is not supported. Or be prepared to suffer the consequences of unusual behavior.

Because of how large and complex the product is, it sometimes seems like it doesn't integrate with itself: For example, when monitoring agent upgrades happen, it causes a device to fail to check in for a few minutes. If you're like us, you want to know the second a device fails to send out a heartbeat. SolarWinds has a mechanism called "downtime" for instances where you know a device will go offline for a period of time and don't want lots of alerts / PSA tickets. SolarWinds doesn't use it's own mechanism when upgrading agents so every upgrade cycle I end up with 300+ tickets that I shouldn't see.

What business problems are you solving with the product? What benefits have you realized?

For our managed clients, we're seeing greater consistency as we have our third party software set to deploy where appropriate automatically. This means there is less for our technicians to worry about remembering in complex environments.

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