What do you like best?
It will monitor anything and everything you need. SMTP, Windows, Linux, Virtual, Web, it is Very flexible. The product delivers as it is billed. Anything that you want to monitor it will monitor.
Managing credentials for windows, linux, SMTP is very easy and intuitive.
The NOC views and dashboards are very good and flexible.
The pricing is good especially when compared against the new cloud monitoring services.
What do you dislike?
Too much time to setup and maintain. Alert spam is really easy to run into. Dependancies do not seem to work as well as expected. It talks a little too long to configure everything. The UI doesn't feel modern. Nothing to differentiate it from the competitors.
The renewal pricing could be better.
The sales practices and renewal tactics are very annoying. I would recommend if using the product to engage a reseller and have all interaction through them to create a buffer.
Recommendations to others considering the product
Consider the time to create monitoring and maintain the system. Items like dependancies are difficult to setup correctly. The alert span is really easy. Solarwinds sales tactics and practices are very annoying.
All the on-premise solutions are similar in pricing with the same features. It is hard to say one is poor vs another. Solarwinds will delivery, but so will their competitors, find the solution that fits your staffing and company.
What business problems are you solving with the product? What benefits have you realized?
We are solving event management and incident response. It allows IT to proactively respond to events before our customer report there is an issue. The Solarwinds Server and Application monitor solution delivers on these business objectives.
It is hard to monitor ROI on something like this. We all need a solution and they all seem to be similarly priced.