Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
Notifies the IT team when a ticket needs action.
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
Displays important metrics relating to performance.
Tracks time worked on a ticket.
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
Enables employees to view the status of their tickets.
Provides a directory of all users within an organization.
Enables access to service desk features through multiple channels such as email, phone, or the portal.