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SolarWinds Web Help Desk

3.8
(32)

Web Help Desk & Asset Management Software.

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SolarWinds Web Help Desk Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

84%
(Based on 18 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

85%
(Based on 18 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

90%
(Based on 19 reviews)

Knowledge Base

Provides a forum for answers to common questions.

73%
(Based on 15 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

74%
(Based on 16 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

69%
(Based on 16 reviews)

Time Tracking

Tracks time worked on a ticket.

75%
(Based on 16 reviews)

Surveys

Provides surveys to measure employee satisfaction.

67%
(Based on 12 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

44%
(Based on 14 reviews)

Self Service

Enables employees to view the status of their tickets.

74%
(Based on 19 reviews)

Active Directory

Provides a directory of all users within an organization.

89%
(Based on 19 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

70%
(Based on 14 reviews)