What do you like best?
Quick to setup, easy to use. Simplicity is thy name. The Solarwinds WHD solution has an extremely user friendly interface and very easy to navigate. Have worked on other tickting solutions that seem like a complex maze. This one is user oriented both for the user and the Techie working on the tickets
What do you dislike?
The solution could do well with providing customization options for Dashboards and generation of charts.
Recommendations to others considering the product
Consider it for its simplicity
What business problems are you solving with the product? What benefits have you realized?
IT related ticketing solution & Asset Inventory management. Benefits realized are that we now have a solution that aligns our business process workflows into the WHD solution. It allows creation of our process workflows like Incident & problem management, Change approval, issuing of Gate passes, creating a master asset list