What do you like best?
The ability of the software to create kits and bundles is great. The way that it manages inventory, even with advanced kitting/bundling is fantastic. The ability to schedule eBay auctions is quite powerful with this software. There a LOT of options and the software does require a good deal of learning in order to effectively utilize it.
What do you dislike?
Where do I start? There are many obvious holes in the software, it seems like they're using code from years ago and they just try to patch over features that don't function fully. There are so many gaps in the software that it is far more costly than just the price of using the software. In the one year that used the software, I spent probably 20% of my time trying to make a (supposedly supported) feature work. There was always something not working in the software.
Calling tech support was not an option, and the email responses usually took at least a couple days. We did have several "training" sessions on the phone/online, but the company cannot seem to keep it's technicians so we nearly always started from square one when we had an issue.
Recommendations to others considering the product
Stay clear of this expensive software. It does a few thing very well, but just isn't worth the price of admission.
What business problems are you solving with the product? What benefits have you realized?
The software is the only one that we found to meet our specific needs of kitting items, and this has forced us to continue using a software that does not fully work and is far too expensive for what it provides.