4.8 out of 5 stars

Solvvy is an intelligent self-service solution that reduces ticket volume and improves customer experience.

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What is Solvvy?

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Solvvy Details Provided by: Jessie W.

Solvvy Details Provided by: Jessie Womble

Director Demand Generation at Solvvy
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About Solvvy

Solvvy delivers an effortless customer experience by immediately resolving customer issues using machine learning and artificial intelligence. Solvvy automatically indexes and learns from your knowledge base and prior successful agent resolutions. Solvvy customers are able to reduce ticket volume and operating costs while improving customer satisfaction by enabling their customers to self-serve across web, mobile and chat.

How do you position yourself against your competitors?

Our proprietary technology, built from PhD research at Carnegie-Mellon University, automatically indexes and learns from your knowledge base as well as prior agent resolutions. Solvvy’s AI platform learns from every interaction and improves the self-service experience over time. Unlike other solutions, Solvvy does not rely on keywords, but uses natural language processing to better understand customer questions and provide relevant answers. As a result, Solvvy is able to deliver self-service rates that are much higher than industry average and provide a better user experience with accurate results.

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San Mateo, CA
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