Solvvy delivers an effortless customer experience by immediately resolving customer issues using machine learning and artificial intelligence. Solvvy automatically indexes and learns from your knowledge base and prior successful agent resolutions. Solvvy customers are able to reduce ticket volume and operating costs while improving customer satisfaction by enabling their customers to self-serve across web, mobile and chat.
Our proprietary technology, built from PhD research at Carnegie-Mellon University, automatically indexes and learns from your knowledge base as well as prior agent resolutions. Solvvy’s AI platform learns from every interaction and improves the self-service experience over time. Unlike other solutions, Solvvy does not rely on keywords, but uses natural language processing to better understand customer questions and provide relevant answers. As a result, Solvvy is able to deliver self-service rates that are much higher than industry average and provide a better user experience with accurate results.