Solvvy

Solvvy

(13)
4.8 out of 5 stars

Solvvy is an intelligent self-service solution that reduces ticket volume and improves customer experience.

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Solvvy Features

Knowledge Share
Knowledge Base

Provides a repository of information that can be used by those seeking support.

n/a
Searchable Articles

Makes articles in the knowledge base searchable on the web.

100%
(Based on 6 reviews)
Community Forums

Enables users to engage with other users to solve common issues.

Not enough data available

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

Not enough data available

Interaction
Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

94%
(Based on 8 reviews)
Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

Not enough data available

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

95%
(Based on 6 reviews)
Live Chat

Embeds live chat capabilities within self-service tools.

Not enough data available