What do you like best?
We have recently migrated away from the traditional Enterprise Console on-site and are now using Sophos Central to manage endpoints.
The process to migrate was simple and I find Sophos Central much easier to navigate and get to the important necessary information.
We implemented new XG firewalls alongside moving to Sophos Central and found that we needed to use a small utility additional to the firewall for syncing AD users. It wasn't hard to set up though.
What do you dislike?
Not much. I do find on the odd occasion that I get an email about an endpoint heartbeat problem that is actually related to the machine just having been turned off, but its a rarity.
Recommendations to others considering the product
Trial the Sophos Central version rather than on-premise. We used the EAC version for a number of years and it served us well but the new SaaS implementation I think is easier to use.
Obviously not everyone will want / can have a hosted solution so I can confirm that the on-premise solution is still very good.
We also purchased Sophos Firewalls that have a heartbeat connection with Sophos Central. This functionality seems to work pretty seamlessly although I have yet to see any real benefit from it as such.
What business problems are you solving with the product? What benefits have you realized?
We were already a Sophos Endpoint customer but the move to Sophos Central has made life easier in terms of administration.
Also, syncing mobile users with the cloud solution feels a better option in terms of setup.