Soti MobiControl

4.2
(14)

Revolutionize your mobility strategy by managing corporate and employee-owned devices with SOTI MobiControl.

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Soti MobiControl Reviews

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Showing 14 Soti reviews
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Soti review by Administrator in Construction
Administrator in Construction
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"Worst handoff in History - We are still in a state of Shock! "

What do you like best?

Never got to use the software SOTI failed to deliver their product. They sent the admin key to a separate entity.

What do you dislike?

After reviewing the software and hearing good things we decided to purchase the software. We agreed to pay over $27k to manage over 100 devices for 3 years. However, when I directed the sales person to make sure the master Admin credentials are send directly to me they instead send the credentials to a 3rd party, a person not even employed with the company. When I complained SOTI claimed not to understand the issue ...4 days later they have done NOTHING to remedy the situation.

Recommendations to others considering the product

Be very careful with the handoff, they seem to play loose with security. I'm still very unclear why they do not understand how to hand off software.

What business problems are you solving with the product? What benefits have you realized?

None, the software was never delivered to us. We have called and sent several emails - nothing but silence or empty promises the one time we did get to speak to a person.

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Soti review by Allen S.
Allen S.
Validated Reviewer
Verified Current User
Review Source

"Device lockdown and remote support"

What do you like best?

The product is so easy to use irrespective of the module utilised. Current devices managed with SOTI MobiControl include Motorola TC55 EDA (Android), Toshiba and Surface Pro Tablet PCs (Windows 8.1), Apple iPad minis and legacy Windows 6.5 devices.

The main use of the MDM is to lockdown devices, staging new devices and provision of upgrades, provide remote support to field workers to maximise productive time, monitor battery state and track/recover lost or stolen devices using location based services or remote device wipe if device unrecovered. This functionality is available over wi-fi or GSM/LTE.

There are multiple system reports available or custom reports can be developed if supplied reports do not provide data analysis required e.g. automatic reporting on battery condition.

An application store/catalogue is available to allow devices to be updated as required, new apps to be provisioned and maintain latest version. Document catalogue allows corporate documents and policies to be available as and when required (version controlled)

What do you dislike?

The inability of SOTI to populate the system data tables with the individual mobile telephone number although this may be an mobile service provider issue

Recommendations to others considering the product

Recommended due to functionality and ease of use

What business problems are you solving with the product? What benefits have you realized?

User remote support and enhancing productive time in the field along with push updates and lockdowns. Benefits realised include significant productivity increases and reduced travel and nonproductive time

What Enterprise Mobility Management solution do you use?

Thanks for letting us know!
Soti review by Mike V.
Mike V.
Validated Reviewer
Verified Current User
Review Source

"Effort Multiplier"

What do you like best?

We have a lot of mobile users running on Windows CE and 8.1. I would be unable to manage all of them with such a small IT crew, without MobiControl. Package deployment and File Synching make managing many devices much easier. SOTI's customer service has been great to work with. Many of their people have exceeded my expectations during calls, and all of them have followed up to make sure things were still going smooth after calls.

What do you dislike?

I have to say that I do not have anything to say in the negative department. There are a few things that could be easier, like a browse function while looking for file paths inside rule creation. An often used file path option would be great. This is a really small thing though, as once the rules are created you don't have to change the pathing at all.

Recommendations to others considering the product

It definitely helped us to utilize a Vendor's help in setting up and initial deployment. It is much easier to learn a different system and tweak when things are going smoothly, than it is during a go live of multiple systems as we did.

What business problems are you solving with the product? What benefits have you realized?

The most important day to day problem that we solve with MobiControl is help desk remote controlling of devices. When users are having trouble we are able to take control, and fix problems, and even educate the users with real-time screen control.

The package deployment has allowed me to completely automate CE handheld deployment, and redeployment. Technicians can wipe the handheld and reinstall all software from the field in the worst case scenario. This takes about 15 minutes depending upon cell coverage.

File Synching allows us to make sure that all copies of necessary files are always on the devices. The only thing necessary is to drag the new or updated files into a folder on the server, and MobiControl copies them to a predetermined path on the device.

Soti review by Matt M.
Matt M.
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Verified Current User
Review Source

"SOTI is one of the best MDM out there"

What do you like best?

I love the power of SOTI MobiControl. The ability to view logs and control devices remotely are just a tip of the iceberg for this powerful tool.

What do you dislike?

Sometimes I have issues logging into site and have to go though a process to reset my connection to the server from my PC.

What business problems are you solving with the product? What benefits have you realized?

Great for managing multiple wireless devices on multiple networks within a company.

Soti review by Chris S.
Chris S.
Validated Reviewer
Verified Current User
Review Source

"Soti MobiControl"

What do you like best?

We started off purchasing MobiControl for file syncing to our Toughbooks in the field, but quickly started using many of the Mobile Device Management features (MDM). There are so many it;s hard to pick a "best"...but if I had to pick I would say the web-based administration.

What do you dislike?

There are still some (though few) artifacts in the work flow that are from it's days as a installed software.

Recommendations to others considering the product

We opted for the on-premise version and now are reevaluating using the cloud hosted version. Consider that you might use for of MobiControl's features than you originally planned.

What business problems are you solving with the product? What benefits have you realized?

File syncing to Toughbooks in the field not joined to a Domain was our original reason for using MobiControl. now we use it for device recovery, remote program installation, and remote support.

Soti review by Administrator in Human Resources
Administrator in Human Resources
Validated Reviewer
Verified Current User
Review Source

"Does what we wanted it to."

What do you like best?

We were able to access the devices in real time which was very useful.

We could see exactly what the employee was having an issue with and able to perform updates remotely to.

What do you dislike?

We found it quite long-winded to configure and we had some issues with using this as we wanted to on iPads, but we found that that was due to Apples security features and is unable to be worked around.

As a lot of our out of office employees were in villages, signal strength was a large issue.

We also found that the GPS did not work most of the time.

Recommendations to others considering the product

I would definitely recommend this to people who need to monitor and support out of office employees in real time. We found it very useful in IT Support and the employees were happy as they did not have to travel into the office for device support.

What business problems are you solving with the product? What benefits have you realized?

So we can access out of office employees Windows-based PDAs and iPads so we can roughly track their location and monitor their usage and perform support if need be. We were able to update the software remotely and send files to our employees remotely.

Soti review by Mark G.
Mark G.
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Verified Current User
Review Source

"Soti MobiControl is a perfect tool!"

What do you like best?

What I like the best about it is the ability to access and monitor activity also lock down if necessary

What do you dislike?

If it has been disconnected or reformatted, not possible to reconnect

What business problems are you solving with the product? What benefits have you realized?

network issues, update software, and maintain computer life

Soti review by Kyle W.
Kyle W.
Validated Reviewer
Verified Current User
Review Source

"Customer Experience Senior Team Leader"

What do you like best?

Remote access to our customers in all over USA

What do you dislike?

Outdated SOTI because unable to remote access. We had to ask customer ship it to us.

What business problems are you solving with the product? What benefits have you realized?

Troubleshoot customer's computer on our software

Soti review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"SOTI MobiControl MDM"

What do you like best?

SOTI's MobiControl provides a user/developer with deep cross-platform support and both cloud and on-premises deployment options. The solution's biggest differentiator is its tight integration with Android OEM partners which addresses Android fragmentation issues.

What do you dislike?

On-premises pricing consists of a perpetual license (lifetime license) plus yearly maintenance. Cloud based pricing is charged on a per device, per month basis. Licensing is also available on a per user basis. There should be more pricing options available to users and trial packages.

What business problems are you solving with the product? What benefits have you realized?

SOTI's self-service portal allowed us to locate devices, reset their passcodes, wipe their devices if they are lost or stolen and shop for administration approved profiles which was essential for our development.

Soti review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Very Powerful Mobile Device Management!"

What do you like best?

We are able to completely manage our mobile devices for our fleet and sales force. The ability to remote in, manage applications, and create rules for our devices allows us to adequately manage our policies and enforce them throughout the organization.

What do you dislike?

Apple IOS has very little integration with SOTI, making it difficult to use the full potential of the project for the administration of iPhones and iPads.

Recommendations to others considering the product

If you are solely an IOS based outfit, I would recommend using another MDM. Apple does not open their API up to Soti, therefore integration with iPhones and iPads is minimal.

What business problems are you solving with the product? What benefits have you realized?

We are helping solve remote management issues, device allocations, and employee whereabouts. This allows us another line of security for our organization and allows us to actively manage all of the devices.

Soti review by Cory S.
Cory S.
Validated Reviewer
Verified Current User
Review Source

"SOTI MobiControl - Enabling Our Mobile-Centric Future"

What do you like best?

Its scalability to match our business needs is matched by few.

What do you dislike?

Enrolment on non-Windows devices could be a bit simpler.

Recommendations to others considering the product

Cloud hosting is the way to go.

What business problems are you solving with the product? What benefits have you realized?

We require the ability to push very specific packages across a range of devices. MobiControl's folder structure and profile management allows us to do this with ease by only allowing certain packages to be pushed to certain device folders.

Soti review by Thomas S.
Thomas S.
Validated Reviewer
Review Source

"Very strong for windows mobile and easy to use"

What do you like best?

Comes with strong access security which allows IT to provide business users with tailored levels of access for their own monitoring. We heavily use SOTI for windows mobile devices and the scripting agents can do always everything via package deployments. The reporting is also a strong feature which give us in-depth insight over devices but also aggregates nicely over the entire installed base. Exception, alerts are promptly flagged up or, if you wish, instantly fixed via the device agent. One of the key features is the low-bandwidth handling. This allows remote support over less than 3G and is also optimized to use as little bandwidth as possible.

What do you dislike?

I tried location services (tracking devices in real time via GPS) a year ago and wasn't too impressed. This worked a bit like hit and miss where some devices, despite connections, didn't show up.

What business problems are you solving with the product? What benefits have you realized?

SOTI is one of the pioneers in MDM. We have been using MobiControl since 2009 to manage our WindowsMobile devices. The majority are field based over WWAN, a few are WLAN in the warehouse.

This gives both IT and the business unit a powerful control over valuable assets and boosts 1st level support capabilities and configuration management.

Soti review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Best Tool to take control..."

What do you like best?

Able to access without permission in case they do not follow our policy. I am in complete control.

What do you dislike?

The interface is complicated. It takes practice to know your way around.

What business problems are you solving with the product? What benefits have you realized?

Just to help our customers solve the technical issues. It a best way to assist our customers without having them to do it for those who are not tech savvy.

Soti review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"Simple and cost effective"

What do you like best?

This was built for Windows CE in mind but have massively expanded for almost all OS’s.

What do you dislike?

Not as encompassing as Mobile Iron or AirWatch when it comes to MacOS.

What business problems are you solving with the product? What benefits have you realized?

Great MDM solution especially if you are dealing with a large deployment.

Kate from G2 Crowd

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