Implementation: Very straightforward and short time frame
User Interface: Very easy to understand and use
Analytics: Tremendous depth in reporting and analytics (even had ad hoc)
Mobile app: Great new mobile app that allows employees to engage with the system which makes my job easier
Customer Success: Really made me feel like I was special
Nothing to dislike about the product.
We needed a few additional features, and they took our requirements and surprisingly those features made it into the product over the next few months.