What do you like best?
I love the user interface of the tool, we're using Salesforce Classic but every time I go to the tool and look at the UI, I always feel like I'm on Lightning. I also love the Backup Scheduling of the tool, with this feature, my worry about losing data everyday was relieved, the tool also allows you to control or limit its API consumption assuring you that no downtime will happen due to API consumption limits (I'm telling you, daily API Limits almost killed us!)... and most especially, I really love how Spanning process the backup and restore. I can do it with few clicks and after that, all I need to do is to sit, relax and have a cup of coffee!
What do you dislike?
The tool is kinda costly, it cost $4+ per user per month. We're not really a big company, we have 74 users in total and we are paying almost 3.5k+ per year, its kinda costly for us.
Recommendations to others considering the product
If you're looking for a restore/backup tool, I would highly recomment Spanning Backup for Salesforce. The tool is quite expensive though but I'm telling you, all cents worth!.
What business problems are you solving with the product? What benefits have you realized?
with the fast growth rate of our company, the need of storage becomes a necessity. We're really having issues doing integration with our external databases as Salesforce Lightning Connect is really costly, instead of doing integration which will require a massive amount of work, we chose to use backup instead of using an external storage. This helps us a lot though!