Scours various channels for brand mentions to proactively seek reparative communications.
Creates and assigns support tickets, scheduling them in a timely manner.
Allows administrators to create templated responses to frequently asked questions.
(Based on 8 reviews)
Allows employees to communicate and collaborate on the problem solving journey.
Connects employees with customers through a calling solution.
Connects employees with customers through a text message solution.
Not enough data available
Connects employees with customers through an email solution.
Connects employees with customers through a social media solution.
Connects employees with customers through a live chat solution.
(Based on 12 reviews)
Provides opportunity for customers to give feedback through a survey.
(Based on 9 reviews)
Enables administrators to create customized reports reflecting customer satisfaction.
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
(Based on 11 reviews)
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.