Scours various channels for brand mentions to proactively seek reparative communications.
Creates and assigns support tickets, scheduling them in a timely manner.
Allows administrators to create templated responses to frequently asked questions.
Allows employees to communicate and collaborate on the problem solving journey.
Connects employees with customers through a calling solution.
Connects employees with customers through a text message solution.
Connects employees with customers through an email solution.
Connects employees with customers through a social media solution.
Connects employees with customers through a live chat solution.
Provides opportunity for customers to give feedback through a survey.
(Based on 7 reviews)
Enables administrators to create customized reports reflecting customer satisfaction.
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
(Based on 9 reviews)
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.