Spiceworks Help Desk

(247)
4.3 out of 5 stars

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy placeā€¦for FREE!

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Spiceworks Help Desk Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

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Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

88%
(Based on 100 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

93%
(Based on 104 reviews)
Knowledge Base

Provides a forum for answers to common questions.

83%
(Based on 87 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

83%
(Based on 79 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

86%
(Based on 102 reviews)
Time Tracking

Tracks time worked on a ticket.

86%
(Based on 86 reviews)
Surveys

Provides surveys to measure employee satisfaction.

n/a
Access & Usability
Mobile

Enables access to service desk features via mobile device.

82%
(Based on 77 reviews)
Self Service

Enables employees to view the status of their tickets.

89%
(Based on 84 reviews)
Active Directory

Provides a directory of all users within an organization.

89%
(Based on 68 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

n/a