Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 90 reviews)
Notifies the IT team when a ticket needs action.
(Based on 94 reviews)
Provides a forum for answers to common questions.
(Based on 80 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 72 reviews)
Displays important metrics relating to performance.
(Based on 92 reviews)
Tracks time worked on a ticket.
(Based on 78 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 68 reviews)
Enables employees to view the status of their tickets.
(Based on 75 reviews)
Provides a directory of all users within an organization.
(Based on 64 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.