Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 79 reviews)
Notifies the IT team when a ticket needs action.
(Based on 83 reviews)
Provides a forum for answers to common questions.
(Based on 72 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 65 reviews)
Displays important metrics relating to performance.
(Based on 82 reviews)
Tracks time worked on a ticket.
(Based on 69 reviews)
Provides surveys to measure employee satisfaction.
Enables access to service desk features via mobile device.
(Based on 58 reviews)
Enables employees to view the status of their tickets.
(Based on 66 reviews)
Provides a directory of all users within an organization.
(Based on 54 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.